M&S Credit Card Anmeldelser 

The only commment I have is that I can no longer pay my bill with a cheque. Up until now I paid partly from my personal everyday account, and part from another account. Now I have to do some number crunching, decide how much from each account, then transfer the appropriate amount from my 'other account' to my personal account, then visit the bank to pay the whole amount from my personal account - hope you are keeping up with this ! It is a long, laborious way to pay the bill - I just used to pay with 2, 3 or more cheques, and pay the bill at my local bank where they know me.
I DO NOT WANT TO DO THIS ONLINE, SO PLEASE DON'T TRY TO CONVINCE ME ! I don't agree with banking online, never have, never will. Apart from this I like the card.

I would have always given a high score before the new pay statements. I don't like having to use a card reader. I'm not sure if I will remain a m&s card card user.

I feel the most confident that I can using this credit card. Easy answer straight forward navigation, clear instructions and no complications.

I have had my M&S credit card for over 10 years, and I have always paid off the outstanding debt in full on the date requested, never once have I been late. On a number of occasions I have requested an increase in my credit limit and on each occasion I have been refused and when asked why I have been refused no one can give me an answer. It is almost a case of ‘computer says no’ and so that is the end of the matter. Come on M&S you have your name on this card and you should be able to give me an answer as to why you are refusing an increase on this limit.

I note from M&S replies that the new security upgrade on the App means some older phones no longer accept this - but as you also need that app to open the online bank account why can't you provide a way to open that up without having the app?

Find M&S credit card very useful as there is very little stock in shops to try on I was trying to buy ladies top Jaeger had to travel 1O miles to try on other than that order 2 sizes and return one which is a inconvenience

Like many people, an update of their app has left me with no access to my account - all my other banking apps are fine.

I've since deleted it, and have no need to use a company who don't feel the need to keep me informed about a major app upgrade like this.

Customer satisfaction - I don't think so!

M&S Bank has updated app so my platform is not supported?
Funny all the other bank apps I use work and update.
Smacks of STC.
Sod The Customer

I’ve had my M&S card for many years and haven’t had too many issues with using the M&S Bank app other than when trying to adding it onto new IPads. I’ve found it difficult to send the required copy of my passport so have simply had to keep my previous IPad live for when I need to access my statements. The recent change to being unable to pay using my Debit Card via the app caused me a slight problem at first but I’ve now managed to make payments via my own banking app. These issues haven’t put me off using the app though 😊

I have been a customer for many years and have not had any problems with using my M&S card at home or abroad. Online Banking feels safe to use, is clear and easy to navigate.
I hope that the current transition with HSBC Bank ensures the same standard of service continues.

Since M&S changed their banking app both myself and my Mother can no longer access it. Trying to get this sorted with customer services has been a joke. How hard is it to understand we cannot access the app or online banking anymore. I am seriously considering getting rid of my card if you can't sort this out

The mobile phone app which I use for my M & S credit card is excellent and keeps me up to date with my usage etc. GREAT

Nice and easy to deal with.
Interest rates could and should be lower. But that applies to almost all credit card companies.

Secure logging in.

Easy to navigate website and everything explained

I have had an M&S credit card for many years and never had any issues both in the UK or abroad.
It has been my go to card for most purchases.

I have a 'Rewards' credit card and I find all the different rewards, vouchers, points, Sparks points just a total mess and confusing. I get paper vouchers in the post that expire after 3 months. I get vouchers in my app that have "More than 30 days to use". So, vouchers I 'pay' for expire really quickly, but the 'free ones' go on forever? Confused already. What is the difference between these 'Rewards'? Then there are the points. They seem to disappear every now and then for no apparent reason. Then there are the Sparks points. It's all just too much. For goodness sake, just have one type of reward voucher which everything goes into: the 3 monthly vouchers, Rewards points vouchers and Sparks points vouchers. It's so obvious to any sane person. Please take a long hard look at this from a customer point of view and just make things as simple as possible.

Generally I find use of card and rewards very good.
However, I have just completed a minimum spend for June for £10 reward vouchers.
This has disappeared from app, but no vouchers added to my account or any confirmation received.
Fine it frustrating that I just have to wait and hope now.

The card is easy enoigh to use although I use it in a wallet on my phone. The best part is the app. This allows secure login to see and download statements providing multi-factor authentication.

Marks and Spencer's Brookfield farm, fantastic service for my young granddaughter by Michelle in lingerie. Couldn't ask for better more considerate service.