Avance Anmeldelser 

This company encourages customers to use their Avance Online Check – In which they say is "extremely easy to use". We tried it and spent approx 50 minutes trying to upload image files of our passports and driving licences. There is no guidance regarding the types and sizes of image files accepted. We eventually worked out that they have to be very small pdf's. Eventually we managed to upload the files and then their system threw up a "System error" which their employee who tried to help us online said she could not resolve.
So we arrived at Kalamata airport without having checked in with Avance. They have no office there, so everything had to be done via phones and tablets in the car park. To be fair, their employee who met us did his best. Make sure you have access to your emails on your phone ! We could not read on a small screen the small print on the contract they emailed us. The car had multiple dents and scatches all round which took us a long time to photograph and video. On the last day of our 3 week booking, one of the wheel trims (hub caps) fell off while driving on a mountain road and disappeared down the mountain. On inspection, we noticed that the wheel from which the trim had fallen was dented. On checking the video we had taken when collecting the car, we saw that this dent was visible. The same day, I called the Avance office in Kalamata to notify them that this had happened. Their response was that because we had "lost" the trim, we had to pay for 4 new wheel trims. I tried to explain that I believed that the trim had fallen off because it had been fitted on to a damaged wheel. They refused to discuss this and kept repeating aggressively "You lost it, you pay!". Next day at the airport, we paid for a replacement wheel trim rather than miss our flight through trying to discuss the problem further. They even charged us a further 6 Euros "labour" to fit a new trim onto a damaged wheel. In my view, their refusal to discuss a damaged wheel, which is a potential safety issue, is disgraceful. Avoid.

car booked for Araxos airport pick-up.
no office 2 people who had their desk there in a car?
Received a very dirty car, inside and out, later had problems with the tires were without profile and 1 tire had lost air. Car was returned, no one present, very unpleasant experience, Hertz was also in the parking lot and looked very professional, next rental = Hertz

We recently hired a car from Avance at Thessaloniki airport. All the staff we dealt with were lovely. The car was as expected and the process was very smooth. We have our own excess insurance policy so we always dread the inevitable hard sell to take the car company full insurance but this didn’t happen which was a relief. Thanks guys- we’ll definitely see you again.

Do not use this company. Worst company we have ever dealt with. We hired a car, paid a fair price for the car, and then they tried to give us an old car with over 100,000 km on it, telling us that it was an upgrade! Of course we refuse the car and then had a continuous argument with the service desk for over an hour to try and sort something out. We even offered to pay more so that we can get a better car, only to be told that they had no more cars. We ended up cancelling the car and booking with a different provider in which we were very happy with.

The Gentlemen, we spoke to at the Desk, did not offer any solution, didn’t even try to help us, and pretty much said we could take it or leave it, He was rude and arrogant. It was a terrible experience, in which not only cost us money, Increase our anxiety and stress levels to an extreme, but also cost us valuable time out of our holiday, trying to sort out this debacle, before we could continue on our holiday. We ended up being stuck at Athens airport for over three hours longer than we should’ve been.

If there was an option to rate them less than 1, I would use it. Their service was Disgraceful and not worthy of any review other than a negative review. Rate them as -1…

Save yourself a headache, Money, and valuable holiday time by avoiding this company at all costs.

Avoid this company at all costs. Booked a car from Athens airport and the staff were rude and arrogant. They tried to give us an older model car that had over 100,000kms on it and in poor condition. When we asked for another car they said it was the only car they had left and if we didn’t want it, that it was our problem.
We then had to argue with the staff at the counter for over an hour to get a refund.
The staff at the airport counter were very unhelpful, rude and arrogant.

Contratamos un seguro a todo riesgo con seguro de franquicia y la sorpresa fue que la que te ofrecen online es para que en caso de colisión la reclames, ósea, externa. Igualmente en la oficina de recogida de retienen la franquicia en targeta. Supuestamente era de 700 y cobraron 868, al no entendernos mucho con el ingles no pedimos mas explicaciones. Ojo con esto. Recogimos el coche a las 4 de la madrugada, nos dieron un hibrido que en la primera parada a tomar café no arrancaba, nos dieron un tel. de emergencias- asistencia 24 h. y saltaba un contestador, gracias a unos policías de Santorini pudimos empujarlo y volver a la oficina. En la devolución, en la gasolinera que esta al lado de la oficina pusimos 20€ para devolverlo como lo habíamos recogido pero el surtidor no funcionaba y fuimos a la oficina con el tiket de pago. Volvimos a a la gasolinera con un empleado y verifico que no suministraba. Se quedaron el tiket de 20€ y entendimos que lo reclamarían ellos por la mañana. Aun así nos pidieron 10€ mas, como teníamos prisa para coger el vuelo de vuelta se lo dimos. Hay que aclarar que el coche era hibrido y los 20€ que poníamos al principio sobrepasaba la mitad del deposito que es la medida con la que te dan el vehiculo. Si han reclamado ellos el tiket de la gasolinera ¿Porque no lo han devuelto con la franquicia? La poca información que nos dieron sobre esos 168€ de mas en una franquicia de 700€ cuando contratamos un seguro para la misma y por saber que paso con la reclamación de la gasolinera. Muchas preguntas sin contestación.
En la respuesta de Avance:
Primero: No mencionan que tuvimos que devolver el primer vehiculo a las 3 h. de la entrega por fallo en la bateria y no responder a las llamadas de emergencia 24h.
Segundo: No son transparentes a la hora de contratar seguro de franquicia, si lo haces por web externa de otro proveedor tienen que explicar desde el primer momento que no es un seguro directo con Avance y si de reclamación del cliente con otra aseguradora.
Tercero: La franquicia era de 700€ y no explican porque se retuvieron en targeta 868€.
Cuarto: SI nos pidieron 10€ mas, supuestamente para compensar la gasolina gastada y nadie nos ha dado explicación de que paso con la reclamación de los 20€ del tiket que les entregamos por el fallo del surtidor.

Réservation simple, pas trop cher pour 7j a l’aeroport d’Athènes.
Attention à bien avoir le montant de la caution sur votre compte car elle est débité.
Nous avions pris un siège enfant en option, pas de grande qualité mais il suffisait.

Rent in Athens. We received an excellent car, a higher level than we ordered. Clean, excellent mechanical condition. Excellent and very fast service both in receiving and returning. We forgot personal items in the car - they did everything for us to receive them at home. Highly recommend

5 stelle al servizio clienti/post vendita. Dopo il noleggio ho contattato l'assistenza facendo notare che non ero rimasto molto contento della vettura consegnatami. Dopo pochi giorni hanno risposto riconoscendomi uno sconto. Comportamento che ho apprezzato e che solo poche società serie attuano

Location d'une voiture à Andros :
- La voiture que j'ai eue (Golf) ne correspondait pas à la catégorie réservée (SUV type Nissan Qashqai). Le loueur m'a dit sans s'excuser que c'était le même prix et que s'il avait une disponibilité dans la semaine, il me rappellerait. Je n'ai pas eu d'appel.
- Voiture en mauvais état avec plusieurs indicateurs oranges au démarrage et un côté du siège conducteur avec un trou, sans doute à cause du déclenchement d'un airbag qui n'avait pas été remis en état.
- Voiture très sale extérieurement, visiblement rincée avec de l'eau boueuse, et sale intérieurement avec des traces sur les sièges
- Le moteur du liquide lave-glace ne fonctionnait pas
- J'ai été obligé de refaire la pression des pneus lors du séjour
- Personnel peu scrupuleux et peu professionnel avec un contact désagréable
- J'ai été obligé de réclamer la rédaction d'un état des lieux du véhicule avant de partir car un des deux collaborateurs ne voulait pas le faire disant "c'est une bonne voiture, OK OK, enjoy !"

Au global, nous ne sommes pas satisfaits de ce loueur, ni sur le plan des personnes qui nous ont reçues, ni en termes de sécurité et du confort du véhicule, d'autant plus que le prix de location n'est pas vraiment moins cher que d'autres loueurs.

Excellent customer service from the Team at the central Thessaloniki branch. I was staying in Thessaloniki and had a last minute decision to hire a car for a few days. In a street full of car hire places, I went to AVANCE first as I had a great experience with the company last year when in Athens. At first the guys were struggling and said they could only offer a 7-seater which was not any use as there were only 2 of us. The guys spent 20 mins, moving things about and eventually managed to come up with a VW Polo manual for a 2 day hire, good price and I also took the extra insurance for piece of mind. On the day of collection, I asked if I could make it 3 days and again, they managed to accommodate my request. The handover of the car was smooth, there were lots of small scratches and marks (well it is GREECE after all 😂) but these were all noted and photographed. return was again smooth, quick inspection, check the fuel level and away I went. Very happy with the branch and also Avance. Would definitely recommend.

Suite à une experience atroce avec une autre compagnie de location Grecque, nous sommes allé chez Avance. Nous n’avons pas été déçus. Aimable, serviable, la voiture était très bien. Je recommande sans hésiter.

Amazing car rental and very fair.
I read the comments before I booked with this company. The good comments had a variety and I could understand the constructive feedback but the negative comments are a joke. They all have the common theme of extra charge and not being told from the beginning. That’s a big lie or misunderstanding or misleading people on purpose.
Form the moment we went to Paros rental office we were told very explicitly that we need to return the car in the same fuel position and you take a picture as well. Secondly and most importantly if you dirty the car in the inside you need to pay. If you choose to go for a swim and with the water and swimming costume go in the car all the sea salt will leave a stain in the car seats. It’s your choice if you don’t care and then you need to pay 60 euros indoor cleaning. They inform you for everything and you sign. I don’t understand how people blame others for their ignorance and luck of understanding. The guys in the office were very informative of the island, the area and always able to contact them! The boys in the transfer amazing and very kind! We paid relative cheaper price comparing with other rentals and the cars were all after 2021 and very very good and cheap to run! Definitely I will choose advance again!

Semplicemente perfetto. Seri, gentili e automobile ok. Molto economico, usufruito a Kos. Consigliatissimo.

Scorretti giocano con il carburante abbiamo preso 2 auto una con 1/4 di serbatoio e l'altra a metà alla riconsegna hanno fatto storie. Molto sgarbati e per nulla gentili e comprensivi con i clienti.
Mai più con questa compagnia

Sconsiglio a tutti di noleggiare un’auto presso questa azienda, auto vecchie e mal tenute, personale incompetente e maleducato, offensivo nei confronti dei clienti, in particolare Italiani, soliti preconcetti….

In risposta a quanto ricevuto da Avance, allego foto delle condizioni,dell'auto noleggiata,all'arrivo in aeroporto,quando ho ritirato l'auto assegnataci!!!!!

Évitez cette compagnie. Leurs véhicules ne sont pas fiables ni suffisamment entretenus. Le signal indiquant un défaut moteur est apparu le premier jour et nous avons appelé l’assistance qui n’a pas voulu faire de changement.
Le moteur s’est arrêté le jour de notre départ et nous avons failli rater l’avion, car avance refusait de nous rembourser un taxi pour attraper notre vol.

Alquilamos un coche para nuestra estancia en Tinos este verano (agosto 2024). Todo fue bien pero cuando devolvimos el coche, nos dimos cuenta que otro coche la noche anterior nos había rallado el parachoques posterior. Rallado pero de forma muy ligera. NOs cobraron 230€, diciendo que se atendrían a la ley internacional de estos casos. El mismo parachoques tenía previamente dos golpes, regularmente notificados a la hora del alquiler. Dos coches visiblemente más grandes. Por lo tanto: 1, consideramos que no arreglarán el desperfecto, 2, aprovecharon para cobrarnos un precio exagerado por la ralladita nueva, visto que posiblemente ya cobraron lo mismo o más para los otros choques. No alquiléis con ellos.

Worst experience ever in my life in Kassiopi, I went to rent a car and frrom the start the lady was very rude she answered her phone and speaking to her friend and let me wait, also she was very rude and short answers not helpful at all , I asked her about the prices she said there they are like we was some dogs , I asked for the insurance if is fully covered and she said no you pay if any accidents happen and been cleaver like she study a low and no such insurance is fully come even in uk she tried to make us look stupid even we come from uk and have fully come Insurence she saying that we was wrong, very rude from the start , I asked her why she is so rude and angry with us we only try to rent a car and wanted to ask some questions about the car and we are costumers and trying to give her a business, she still not listening to us and not helping answering any of our questions, we felt like we was told off for asking all this questions to her , I got my deposit and left , visited on 8pm on the 1-8-2024

Ho noleggiato per una settimana un'auto a KOS.
I prezzi sono molto concorrenziali. Il customer service è eccezionale, risponde in tempi brevissimi ed è sempre esaustivo. I contratti sono chiari e ben scritti. Il personale al desk è preparato e molto gentile.