I think the number of one star ratings here speaks for itself. The customer service is absolutely terrible. The worst I have ever experienced. This company has zero regard for customer loyalty. I have... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
If there is zero, I would awarded them with it. I urge people ( posible buyers from Autoschack) to read reviews first, before deciding to buy parts from them. I ordered front left complete Strut... Vis mer
Selskapet har svart
this company is selling bad quality products on amazon. Brought a cv axle and it came off when it was being installed. Grease and part literally came off and mechanic was shocked and mentioned he ne... Vis mer
Selskapet har svart
I have ordered many times brake parts for my mazda cx5 in the past and have always received the correct fit, yeah they arent OEM, but I am replacing them once a year anyways, at this price I can affor... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront. Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers. We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs. Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts. AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!
Kontaktopplysninger
115 Journeyman St, K2T 0N7, Kanata, Canada
- 1(866)990-3871
- emails.4200237.1208.99797fe1d2@4200237.email.netsuite.com
- autoshack.com
1,4
Dårlig
239 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
BUYER BEWARE
I ordered a radiator on 2/02/25, delivery was to be 2/7to 2-10-25. The only update I received was on 2/5/25 stating my part was in Lachine,Quebec which I found odd because their name says USA. After trying to contact the seller numerous times on 2/12 I finally got a message from Jacky stating my part would be delivered on 2/14/25 by 7:00 pm. No part was delivered and to this day 2/21 I have not received any contact from them, nor have I ever received my part, but they still have my payment for the part. Every time I tried to send a message, a message shows up on their site that states,”We Are Not Receiving Messages At This Time”. This company has numerous negative reviews on various sites. Beware of this seller, there are many reputable sellers out there to waste time with someone who does not know the meaning of “customer service”.
18. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
William,
We sincerely regret the delay in your order’s delivery. Unfortunately, due to unexpected issues, UPS was unable to complete the shipment, and your order was only recently returned to us. We completely understand how frustrating this must be, and we want to assure you that we are actively processing your refund. We expect it to be completed by the end of the day today, Friday, February 21. Please note that the time for the funds to appear in your account may vary based on your financial institution.
Your patience and understanding mean a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We’re here to help!
Once again, we apologize for any inconvenience this may have caused, and we truly appreciate your business.
Best regards,
Customer Service Representative
AutoShack
I bought front hub assembly for my…
I bought front hub assembly for my Buick Lucerne put it on in June and going down the road yesterday and all lug studs broke almost sending me into the woods and there was no warning of this. So what do I do now this was clearly a malfunction in the part. They were torqued to manufactured specs. so where do i go from here someone must be liable ..
10. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Kurt,
Thank you for your feedback. Unfortunately, we are unable to locate your information based on the details provided. We would appreciate the opportunity to learn more about your experience and address any concerns. Please feel free to reach out to us directly at and we would be happy to assist you.
Regards,
Customer Service Team
AutoShack
Cheap parts, crap customer service
Ordered rear wheel bearings for my Corolla. Item arrived and was handed to my mechanic. He determined that the part wasn't correct for this model. (even though I had used the compatibility tool to check first)
Auto Shack refuses to cover the return shipping unless I open the packaging and show that it doesn't fit. (only a 50% return for open parts)
7. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Corey,
Thank you for sharing your feedback. After reviewing your case, we confirmed that a return authorization was issued on February 6th for the full amount of the part you ordered on Amazon.
You mentioned that your mechanic found the part to be incompatible. While we are confident in the accuracy of our listings, our customer service team took the extra step of investigating further to determine if you qualified for a prepaid return label.
We appreciate your business and if you have any questions or need assistance with future orders, please don’t hesitate to reach out.
Regards,
Customer Service Team
AutoShack
I spent hours on the phone with this…
I spent hours on the phone with this company and they screwed up and charged me several times for the same order
when it finally got straightened out i recieved the parts days later
unfortunately it was too late and the car was in an accident
the return policy said they would take returns fast and easy
i tried many times through emails and phone calls and i still have had no response
very unorganized and poorly trained employees
i will never buy there again and I recomend you dont either
If i could give - stars i would give -5
3. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Brent,
Thank you for sharing your feedback. After reviewing your situation, we found that our team received your call on November 27 and made an attempt to help you place the order. While the payment was unsuccessful at that time, we’re glad to see you successfully placed the order online with a different card, and your 4 packages were delivered on November 29, just two days later.
We were unable to locate any records of a callback, email or return request. If you have any additional details or believe there’s been an oversight, we’re happy to take another look.
We understand you found the ordering process longer than expected. To ensure every transaction is safe and secure, we have processes in place to verify payment methods, monitor transactions, and prevent unauthorized activity. These measures are designed to protect both you and the integrity of our system. Occasionally, these safeguards may cause additional steps or verification requirements during an order, but they are in place to minimize risks and ensure the safety of your information.
We take comments like yours seriously and will use this as an opportunity to evaluate any gaps in customer service and provide additional training to employees where necessary.
Your feedback is important to us, and we’re continuously working to improve and streamline our processes. Please feel free to reach out directly if you need further assistance.
Regards,
Customer Service Team
AutoShack
Autoshack.ca wants me to pay for a…
Autoshack.ca wants me to pay for a return that was their fault. I put in an order for my vehicle, most of the parts were right but some parts weren't and I provided my receipt with the correct vehicle info. Would not recommend esp when they try to blame the customer!
Avoid at all costs!
17. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Chris,
Thank you for your feedback. We were unable to find any account or order associated with the name on your review. We’d like to investigate your complaint further and address your concerns. Please provide an order number or the email address associated with your purchase so we can look into this matter promptly.
We appreciate your patience and look forward to assisting you.
Regards,
Customer Service Team
AutoShack
Autoshack charged me for a return on an…
Autoshack charged me for a return on an item that in total cost me 224$ delivered but when i had to return it i was charged 175$. Thats utterly insane. And unless i paid the 175 and returned the item the would not return my 224$.
Even offered to use teir courier but to help from them
So yes they have vey pooooooooor customer service.
They know all about it Im not wasting my time again with them. They have shotty customer service.
30. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
John,
Thank you for your feedback. After reviewing your case, we’d like to clarify the situation. It appears that you ordered parts from our webstore while your wife placed the same order on Amazon. You requested to return the duplicate parts, and a return authorization (RA) was promptly provided, along with instructions.
While return shipping costs are the responsibility of the customer as outlined in our policy, we ensured the return process was completed, and a refund was issued on November 14, 2024.
If you have further concerns, please don’t hesitate to contact us directly.
Regards,
Customer Service Team
AutoShack
Full refund paid
Full refund paid. They did correct the challenge and communicated well.
6. desember 2024
Anmeldelse skrevet uten oppfordring
My 2-3 business day refund is now on…
My 2-3 business day refund is now on business day 9. please see the response I received from my original review. I did call to follow up but the call centre in the Philippians was unable to answer my questions or make a refund. Stay tuned. I will update every day I continue to wait and will confirm when I finally get my money back........and if in fact I get the full amount back.
Hi Dan
Thank you for providing detailed feedback regarding your recent experience. We’ve reviewed the situation and recognize that multiple errors occurred, both at our contact center and in-store, and for that, we deeply regret the inconvenience caused.
In the contact center, it appears there was a misunderstanding regarding your request for in-store pickup, and the incorrect email address added to your order compounded the issue. We are addressing these errors with coaching and additional training for the team member involved to ensure this does not happen again.
In-store, our team did communicate that we do not carry rear brake pads for your vehicle and provided all available front parts. However, we recognize the frustration caused by the multiple trips required and the challenges with your return and refund process. While our retail team worked within policy, we are reinforcing the importance of empathy and clear communication to ensure better customer experiences going forward.
Your refund is being processed and should be completed within 2-3 business days as advised. If you have any further questions or concerns, please reach out directly. We hope to regain your trust in the future.
Regards,
Customer Service Team
AutoShack
5. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Dan,
Thank you for bringing this to our attention. We’ve notified our accounting department, and a manual refund has now been processed. We appreciate your patience as we worked to resolve this matter. If you have any further concerns, please don’t hesitate to contact us directly.
Regards,
Customer Service Team
AutoShack
Sorry customer service!
This Co. Can’t admit that they made a mistake and the customer ends up paying for for their screw up! I ordered radiator for 2001 Tacoma, the eBay ad said it fit 3 different engine sizes including my truck! It even said “fits your vehicle on eBay’s compare to fit!”The radiator was 4 inches shorter than the old one due to a MISLEADING ad! This 2nd rate Co made me pay return shipping even though they misrepresented the product! I only ordered because it was 49.95, it cost 36.95 to return it. I ended up with $17 refund. It actually cost me money to do business with this 2nd rate outfit! I learned a lesson, don’t order cheap from a cheap company! I ended up getting a radiator locally, they had the CORRECT part there in 45 minutes! The misleading ad for the radiator is still listed on eBay. I guess they’ll hook someone else!
Gordon C Blocker
8. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Gordon,
Thank you for your feedback. After reviewing your case, we’d like to clarify a few details. The radiator you ordered (SKU RK686) is indeed listed with compatibility notes specifying dimensions, including a length of 18 11/16 inches. It appears that the compatibility information may have been overlooked, as the radiator you purchased locally has a different length (20 1/2 inches) and was therefore a better match for your vehicle.
We have already processed a full refund following the RGA inspection, as per our return policy. Our listings are carefully created to provide accurate fitment notes, and we encourage customers to review these specifications to ensure compatibility.
If you have further questions, please feel free to reach out. We appreciate your understanding.
Regards,
Customer Service Team AutoShack
Poor Customer Service
I am extremely dissatisfied with the customer service of this company. I ordered break parts that were recommended on their website based on my vehicle specifications and they were not the correct size when my husband went to install them. I called customer service to request an exchange and they informed me that they did not have the proper size parts in stock and therefore could not complete the exchange and that I would be responsible for the shipping costs to return the part or I could drive it to their store which is 4 hours from my house. They also said that although their website recommended that part it was my responsibility to ensure the correct measurement. When I purchased the product there was no automatic warning to do this. Buyer beware… I do not recommend!
6. november 2024
Anmeldelse skrevet uten oppfordring
If there was an option for 0 stars I…
If there was an option for 0 stars I would give. Sold me bad parts and won’t replace, causing even more damages to car. Would absolutely never use again. I’m going to keep spreading the word to warn people about this company!!!!!!!!!!!!!!!!!!!!!!
23. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Amos,
Thank you for your feedback. To clarify, the part you purchased was well beyond the warranty period—over a year past its coverage. At the time of purchase, you also opted out of the extended warranty, which would have provided further protection.
Once parts are delivered and installed, factors such as the vehicle's condition, usage, and installation are beyond our control. Despite your claims of proper installation and minimal driving, our policy is clear: we cannot offer a replacement or refund for parts outside the warranty period.
We stand by our policies, and while we understand your frustration, the situation is outside the scope of what we can address.
Regards,
Customer Service Team
AutoShack
We have always had fast and efficient…
We have always had fast and efficient service with autoshack.
Easy to use site and delivery was faster than expected .
Great customer service
25. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Dear Laura,
Thank you so much for being a loyal customer and for taking the time to leave such a great review! We're thrilled to hear that you've had fast and efficient service with AutoShack. Our customer service team is always here if you need anything, so don't hesitate to reach out.
Regards,
Customer Service Team
AutoShack
They are the worst when it comes to…
They are the worst when it comes to return a product already sent wrong by them.
I placed an order for side mirror with magnified but received one just standard, and when i tried to return it, they asked me to pay the shipping even though i emailed them the capture of my order and the photo of what i received.
My first and last time to order any thing from them.
23. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Mohammad,
Thank you for your feedback. After reviewing your case, it appears there was an issue with the listing, and we apologize for the confusion. We understand that you received a standard mirror instead of the magnified one you ordered, and our agents focused on obtaining your VIN rather than resolving the issue directly.
Our supervisor will now be handling your case to ensure this is resolved. We will provide you with a prepaid shipping label to return the incorrect item, and a listing review is already in progress to prevent this from happening again. Additionally, we are using this situation as a training opportunity for our agents.
Thank you for your patience, and we are committed to making this right.
Regards,
Customer Service Team
AutoShack
Just stay away from this outfit
I ordered a brake caliper from walmart. Turned out it came frome Auto Shack. I kept getting messages it was arriving- then delayed again and again; finally had to go buy from an auto parts store. When the item finally arrived; the box was damaged. I returned it promptly unopened. They refused the return, but got it anyway. 23 days later NO refund was issued and they claimed it was delivered. ( I have tracking proof of returned to sender by USPS) These people have a bad attitude I'll never buy anything from them again. Auto shacks is shown to be in Ca. Part came from upstate New York ??? !!!!
No answer from Autoshack can explain away their nasty attitude and inflexible customer service. I have several communications from them. They would have ripped me off had I let them. It appears as with some other autoparts /on-line stores that they broker the deal, sit at a computer, skim off the top , and do ot have the items in stock, or maybe even a warehouse. Hence Autoshack in Ca and delivery by US mail of all things across country from New York State
22. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Jens,
To clarify the situation, you placed your order on August 23rd, and USPS attempted delivery on August 27th, just 2 business days later. We understand you decided to purchase the part elsewhere on the same day and refused delivery. The caliper was returned to us, and your refund has been processed as of today, September 23rd.
We strive to ensure timely service, and the part was shipped from our upstate New York location. If you have any further questions, feel free to reach out.
Regards,
Customer Service Team
AutoShack
Ordered rebuilt calipers
Ordered rebuilt calipers. Was sold the wrong calipers as the brake hose fitting was different. Calipers were of poor quality with protrusion on caliper face. Convenient as parts were in stock even though they were the wrong ones. Price was comparable to parts avatar but poorer quality.
6. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Rob,
Thank you for your feedback. We’d like to clarify a couple of points regarding your review. First, AutoShack only sells new calipers directly from the manufacturer; we do not sell any rebuilt products. Additionally, the last purchase we have on record under
a customer matching your name was for a radiator and cooling fan in August of last year.
If you'd like to provide additional details, such as an order number, we’d be happy to look into this matter further and address any concerns.
Regards,
Customer Service Team
AutoShack
Horrible to deal with on trying to…
Horrible to deal with on trying to return an item
Run a round between email.
After giving them the information on the problem with ordering wrong part, can't get anyone to respond back.
Being ghosted
12. september 2024
Anmeldelse skrevet uten oppfordring
Purchased a set of Brake Calipers for a…
Purchased a set of Brake Calipers for a 2005 Camry, installed on my vehicle and the OEM wheel will not fit due to interference with the new caliper. Full disclosure I initiated a complaint after the return period. 1 phone call and 3 e-mails and 13 photo's later my return was refused. In spite of the part# and vehicle matching their fittment guide which they acknowledged should fit. Won't be shopping here again Zero intrgrity and hollow customer service. Beware to not just confirm part#'s also confirm fti & function on vehicle. They are rigid on return period even if the part is not as advertised or defective.
10. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Martin,
Thank you for your feedback. We understand your frustration and have reviewed your case thoroughly. The brake calipers you purchased meet the fitment notes for your 2005 Toyota Camry (Front, 2.4L). However, your complaint was initiated well after the 6-month warranty and return period, which is why we were unable to process a return.
Our team reviewed the photos and information provided and remained firm on our policy regarding returns and warranty, as these timeframes are critical to our processes. While we suggested reselling the calipers, we understand this wasn't the resolution you were hoping for.
We value your feedback and appreciate your understanding of our policies. If you have any further questions or concerns, feel free to contact us directly.
Regards,
Customer Service Team
AutoShack
Order a set of back and front brake and rotors
Order a set of back and front brakes and rotors for my 2014 Dodge Ram and all they sent me was one set of brakes. This has got to be the worst thing I have ever ordered. Will never order from them again. Bad business practice. Never buy from this place.. Just want a full refund
9. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Jamie,
Thank you for your feedback. We understand your concern regarding the delivery of your order. Your order was shipped in five separate parcels, and unfortunately, Amazon only allows one tracking number to be uploaded per order. This is a known limitation of the Amazon system.
Here are the SKUs you are receiving along with their associated UPS tracking numbers:
- SCD967 x 1: 1ZF211J86802960057
- SCD1084 x 1: 1ZF211J86802960066
- PR63008L x 1: 1ZF211J86802960075
- PR63008R x 1: 1ZF211J86802960084
- PR63007DSZL x 1: 1ZF211J86802960093
- PR63007DSZR x 1: 1ZF211J86802960100
All products are scheduled to be delivered within the promised shipping window. If you still wish to return the order for a refund, you are welcome to do so. Please contact us directly if you need further assistance.
Regards,
Customer Service Team
AutoShack
Wish I had read all of the 1 star…
Wish I had read all of the 1 star reviews before buying Rotors from Autoshack. Bought a set of front rotors for my 97 Lesabre from Amazon. Parts shipped not even close to diameter of original. Sadly couldn't install parts within return window, ok just sell them. WRONG!!!!
Went to Autoshack web site, typed in part number on box only to have query return "Item Not Found".
Now I have the wrong parts, and no way of telling exactly what was sent, and of course no way of returning them.
Autoshack seems to have hired only graduates of the
"Dewey, Screwem and Howe", School of ethics.
31. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Anon,
We'd like to clarify a few points. In the last 12 months, AutoShack has received 40,083 positive reviews on our eBay account compared to 1,437 negative ones. On Amazon, we’ve had 3,339 positive reviews compared to 558 negative, and our Google rating is 4.2 out of 5 over our lifetime. These numbers reflect our commitment to providing quality parts and service to our customers.
Our team is here to assist you with the fitment of the parts you ordered, and we can help determine the exact parts that were sent. However, we strongly resent your comment suggesting unethical practices. We take pride in our business ethics and customer service.
If you'd like assistance with your order, please contact us directly so we can help resolve the issue.
Customer Service Team
AutoShack
Horrible customer service and…
Horrible customer service and misleading website descriptions on parts. The website allows vehicle specific data entry directing to buy a part that doesn't fit. Autoshack.com only wants your money.
In response to autoshack reply: after entering my vehicle vin# on your website i was directed to the parts that supposedly fit my vehicle. They did not fit! Now you are saying it was my mistake for not measuring the parts?!! You are requiring every customer to remove the old part and take measurements before ordering a new part from autoshack. That is a ridiculous requirement. Basically, I'm supposed to take rotors off my truck to measure then order and wait a week for delivery. I will never order another part from your company and I advise anyone else to avoid autoshack for bad business practices. Order #6232550
10. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Dear Guilde Landry,
Thank you for your updated feedback. We understand your frustration regarding the part fitment. Our intention is to provide accurate part recommendations based on vehicle-specific data, including VIN entries.
Unfortunately, certain parts, such as rotors, can have variations even within the same vehicle model year. The Fitment Notes, including the Center Hole Diameter compatibility requirement, are necessary because the manufacturer of your vehicle produced models with different specifications. This information is not always readily available without directly consulting the manufacturer's dealership.
If you wish to discuss this further or need additional assistance, please feel free to contact us directly.
Regards,
Customer Service Team AutoShack
---
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.