I think the number of one star ratings here speaks for itself. The customer service is absolutely terrible. The worst I have ever experienced. This company has zero regard for customer loyalty. I have... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
If there is zero, I would awarded them with it. I urge people ( posible buyers from Autoschack) to read reviews first, before deciding to buy parts from them. I ordered front left complete Strut... Vis mer
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this company is selling bad quality products on amazon. Brought a cv axle and it came off when it was being installed. Grease and part literally came off and mechanic was shocked and mentioned he ne... Vis mer
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I have ordered many times brake parts for my mazda cx5 in the past and have always received the correct fit, yeah they arent OEM, but I am replacing them once a year anyways, at this price I can affor... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront. Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers. We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs. Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts. AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!
Kontaktopplysninger
115 Journeyman St, K2T 0N7, Kanata, Canada
- 1(866)990-3871
- emails.4200237.1208.99797fe1d2@4200237.email.netsuite.com
- autoshack.com
1,4
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I ordered a set of front brake pads and…
I ordered a set of front brake pads and rotors .they were very quick getting here and I was happy about that .they sent the wrong pads and rotors for the suv .its a 2008 volkswagen touareg. There telling me to measure the rotors even though on the site it was good for the 2008 with green checkmark saying it was good .but after calling the site there telling me I had to measure the rotors to make sure they were right .how many people are going to go out and take off the tire and measure there rotors to make sure .and the green checkmark ment they where compatible with that suv. Deceiving way to scam people out of the money and I have to pay for the shipping and already paid for the shipping cost to get it here .that is absolutely bullshit and there stealing people's money just like the government. Corruption is not the way .everyone should stop buying from here .nothing but corruption.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Terry,
Hello Terry,
Thank you for taking the time to share your experience. We are glad to hear the order arrived quickly, and we understand how frustrating it can be when parts do not meet expectations, especially after relying on online compatibility indicators.
For vehicles like the 2008 Volkswagen Touareg, there are multiple brake configurations depending on trim, rotor diameter, and caliper setup. The green compatibility check confirms a vehicle match based on the details entered, but when a model has several factory variations, additional verification is sometimes required. This is why our team requested details such as the VIN and part markings to accurately determine the cause and resolve the situation properly.
We would also like to respectfully clarify that describing this situation as corruption is not a fair reflection of how we operate. AutoShack is a company that places a high value on accountability, just as strongly as we value customer experience. Our review process exists to ensure responsibility is assigned correctly and that resolutions are handled consistently and fairly.
At no point is our intention to mislead or inconvenience customers. The information requested allows us to confirm whether the issue resulted from a configuration difference or a catalog mismatch, which directly impacts how return shipping is handled under our policy.
We appreciate the opportunity to clarify this for both you and future readers. Our customer service team remains available and ready to continue assisting once the requested details are provided.
Regards,
Customer Service Team
AutoShack
Horrible GO ANYWHERE ELSE
Horrible. Took my money 5 times and I still don't have the parts. Matt is apparently a supervisor?? Not sure whose ass he kissed to get that job, but it certainly wasn't earned. And I figured out why they are so cheap, zero customer service, zero customer or employee support and you can't even get the website to actually order parts. What a joke. Pay the extra money and go anywhere else. ANYWHERE.
18. desember 2025
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Svar fra Auto Shack
Vicki,
We understand how frustrating and upsetting this experience was, especially when it involves payment concerns and a loss of trust. Situations like this are taken seriously on our end and are not brushed off.
During checkout, payment attempts can sometimes fail to fully complete even though it may feel like they went through. That disconnect is understandably frustrating and can create the impression that funds were taken.
Our pricing reflects operational efficiency, not a lack of customer or employee support, and we have structured processes in place to review transaction concerns when they are raised. Feedback like this is reviewed carefully so issues can be addressed appropriately.
Regards,
Customer Service Team
AutoShack
Terrible customer service!
Terrible customer service!! They indicated that they would have my rotors and pads on December 5. It is now December 11 and the shipper is now saying that the second piece of the order was just shipped? Talked to customer service who outright lied about their mistake. Tried to blame UPS saying they would not deliver the package to a P.O. Box even though UPS is updating the order shipping with no mention of the address. Should have checked the terrible reviews on this site before I ordered!
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Paul,
We’re sorry this experience caused frustration, especially with the timing around your delivery.
After reviewing your order, both packages were handed off to UPS on December 3, the day after your order was placed. Once shipments leave our facility, delivery timelines and routing are managed by the carrier. Standard transit is typically five to six business days, and recent winter conditions have impacted delivery times across major carriers.
Your order was shipped in two packages, which can sometimes move at different speeds while in transit. The tracking shows both parcels progressing through the UPS network and currently close to your delivery area.
We also want to clarify the address point. The order included both a P.O. Box and a physical address. Since UPS does not deliver to P.O. Boxes, they route deliveries using the physical address provided, which can sometimes cause confusion during transit updates.
We understand how delays and mixed messaging can be frustrating, and we regret that this didn’t come across clearly during your earlier conversation. Our team did provide accurate shipment information based on what was available at the time, and we’re always here to help clarify carrier updates when questions come up.
Regards,
Customer Service Team
AutoShack
I had ordered a cv axle for my Jeep
I had ordered a cv axle for my Jeep. I followed all of the prompts to verify the one for my vehicle, which is stated for a 4x4 on the site. But what is not stated is that this certain axle is meant for an all wheel drive not 4x4. Mine is a front wheel drive/4x4. I finally got to chat with customer service, worst experience ever!!! He basically said that I did not know what I was talking about when I tried to explain the issue.Didn't even want to listen, and kept trying to talk over me. I have been working on cars since i was 14. I'm no idiot about them!!! So now I half to suck up the loss and ship the item back because their criteria on the site does not explain the difference.
Never again will I deal with this company!!!!!
3. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Sm,
We’re really sorry to hear about your experience, especially after taking the time to verify the part and still ending up with something that didn’t match your Jeep’s setup. We understand how frustrating that is, and we appreciate that you clearly know your way around vehicles.
Our fitment tool helps narrow down compatible parts, but final compatibility depends on the drivetrain configuration and the detailed specs listed on the product page. If that wasn’t communicated clearly during your chat, or if you felt talked over, that’s not the experience we want for anyone. We’ll be reviewing that interaction with the team.
Your review doesn’t include many order details, so if you’re open to sharing more information, it would help us take a proper look into what happened. We’re here to support you and make sure you get the right guidance moving forward.
Regards,
Customer Service Team
AutoShack
Parts don’t fit the vehicle specified
Parts don’t fit the vehicle specified. Customer service rep even said that the vehicle selection on their site does not indicate parts will fit…so not much point in having it. Terrible company. Do not buy parts from them.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Kevin,
We’re sorry to hear about the experience you had. Dealing with parts that don’t fit is incredibly frustrating, and we understand why this left you disappointed. Our fitment tool is designed to help customers confirm compatibility before ordering, and when all the vehicle details are reviewed together, it usually prevents issues like this. It sounds like something may have been missed along the way, and we can see how that would feel confusing when you reached out for support.
If you’re open to sharing your order details, we’d be glad to take another look and help you understand what happened. Our customer support team is always available to assist and make sure you get the right guidance moving forward.
Regards,
Customer Service Team
AutoShack
CHEAP CHINA PRODUCTS
I wouldn’t even give AutoShack a single star. The products I received — four rotors and brake pads for my Lexus — were of very poor quality, all made in China and nowhere near the standard I expected. I regret the purchase, as I lost both money and labor costs due to the parts failing.
To make matters worse, AutoShack refused to issue a refund unless I provided proof of a new purchase from another supplier, which is an unreasonable policy. Overall, this was the poorest quality experience I’ve had with auto parts. I strongly advise others not to buy from them. LESSON LEARNED CHEAP = NOT GOOD !
Updated Dec 2nd 2025: Based on the reply from Auto Shack customer team (below) I reached out to Auto Shack, they have an opposite opinion, saying they only send replacements (NOT REFUND) if the parts are defective. In my case the replacement parts that you will send will have the same defect, how does that in your opinion solve customer problem?!? Please speak to you customer facing department and request them to refund this order # 1271901. PLEASE I dont have time to go back and forth with different team members and discuss what your warranty policy is.... THANK YOU
25. november 2025
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Svar fra Auto Shack
Kal,
We’re really sorry to hear about your experience and understand how frustrating it is when parts don’t meet your expectations. No one wants to deal with extra costs or repairs, and we take feedback like this seriously.
Regarding the refund concern, we don’t require proof of purchase from another supplier to process a return or warranty claim. We only ask for information that helps us confirm the issue and determine whether a refund or replacement applies. We would never require you to buy from someone else just to qualify for support.
If you can share a few more details so we can locate your order, that would help us review what happened. The fastest way is to reach out to our customer support team, and we’ll be ready to assist you directly.
Regards,
Customer Service Team
AutoShack
UPDATE: As of 12/02/25, the team already processed a refund for your order on your account. It normally takes about 3-5 business days for the money to appear in your account. We appreciate your patience in this matter. If you have any questions or require further assistance, please feel free to contact us.
Despicable Disgusting company
I have never—ever—in my entire life dealt with such an unprofessional and despicable company. Every attempt at communication was ignored. They showed absolutely no concern about my package or where it was. The mistake was entirely theirs, yet they chose to ship with one of the worst carriers, FedEx.
I sent seven emails over three days with no response. When someone finally did reply, the message contained nothing helpful—just empty, dismissive words with zero accountability. This company genuinely does not care about its customers. To them, you’re nothing more than a dollar sign. If they screw up, they simply move on to the next customer.
Customer service is nonexistent. They put the wrong label on my package, which led FedEx—another incompetent company—to lose it. Had I known they used FedEx, I would have never ordered from them, even if the product were free. It makes sense that they work together—birds of a feather flock together.
Update:
This response is a desperate attempt to make the readers think they are trying to be concerned.. After 8 emails and a scathing review they finally decided to do some investigating.. However their information is wrong...What they're doing is making assumptions based on what they see.. They did not speak to fedex or any of the supervisors who told me they put the wrong shipping label on the box which caused the delay... The package was 200 miles from my house and then all of a sudden it went all the way across the country...Incompetent company plus incompetent carrier equals Incompetence... I have already ordered and received the part I needed within two days from another supplier...
23. november 2025
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Svar fra Auto Shack
Ray,
We’re sorry to hear how upsetting this experience has been for you. After reviewing the full message history on eBay, we can confirm that your order was shipped out on time from our end. The delay happened because FedEx flagged an issue with the label, opened an investigation, and stopped updating the tracking while they worked on it. Issues like this are handled entirely by the carrier, but we understand how frustrating it is when you’re depending on a part.
Our team has continued responding during this time including confirming your tracking number (886263312xxx - please see message sent to you via eBay). Once a carrier opens a claim, we’re required to wait for them to complete their process before we can take the next step, which is why we’ve been sharing the updates they provide.
We know you needed the part urgently, and we completely understand how the delay added stress. Even though the shipping issue wasn’t caused by AutoShack, we’re committed to helping you through it and making sure you receive the support you should have from the start. If anything is still unresolved on your end, we’re here and ready to assist.
Regards,
Customer Service Team
AutoShack
They are the worst possible company
They are the worst possible company to get car parts from and if you order them they give you free shipping but when it is the wrong part they wnt you to pay shipping back which in my case it was more to ship it. Ack than what I paid for the parts
29. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Mason,
We understand how frustrating that must have been and appreciate you sharing your experience. While we offer free shipping on most orders, return shipping is the customer’s responsibility when the part doesn’t fit due to vehicle details or selection. This helps keep our upfront prices low for everyone.
We understand you do not find this ideal, but we always do our best to make returns easy and transparent. Your feedback is valuable and helps us continue improving the experience for all customers.
Regards,
Customer Service Team
AutoShack
Does not honor warranty.
I ordered a radiator from Autoshack on Ebay and it was sold as coming with a 6 month warranty. Just under 3 months later the radiator developed a large leak at a seam. I inquired with the company through Ebay messaging about their 6 month warrany and Autoshack never replied back. A couple of days later I attempted to message them again only to find that they had blocked me. Very dishonest company with low quality parts.
26. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
G Falconer,
We’re sorry to hear about your experience and understand how frustrating this must have been. After checking our records, we weren’t able to locate any buyer messages from you on eBay regarding this concern. It’s possible the message didn’t go through successfully.
We’d really like to help resolve this for you. Please reach out again through eBay’s buyer message or contact us by phone so our team can review the details and assist you directly.
We appreciate your patience and hope to make this right.
Regards,
Customer Service Team
AutoShack
Quality
I ordered rotors and brake pads and they were shipped in two separate deliveries. They are quality parts and they offer great customer service.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Jane,
We’re sorry to hear about your experience and understand how upsetting this must have been for you. We currently don’t have enough information about the order to review what happened, but we’re confident there’s an explanation for the situation. Our customer service team is available through SMS, live chat, or phone to look into it and help make things right.
AutoShack truly values your feedback and wants every customer to feel supported and heard.
Regards,
Customer Service Team
AutoShack
Front brake set
I ordered a full front brake set for my car. The parts arrived and came with the wrong brake pads. The rotors and calipers were correct. So since I was in the middle of the repair, I went and bought the correct pads locally so I could finish. When I contacted them I clearly explained this multiple times.
Day 1 please provide year make and model of car.
Day 2 please provide full vin number of car along with picture of correct and incorrect part.
Day 3 does car have 5 studs and what is the size of your rotors.
Day 4 was told they were in the investigation process to send return label and if I didn’t want to wait I could send them back myself at my own expense.
Day 4 explained again it’s just the brake pads.
Day 4 was told they did not do partial returns.
They did offer to tell me what car they actually belong on if I wanted to sell them locally.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Darrell,
We understand how frustrating this experience has been and appreciate you taking the time to share the details. After reviewing your case, our team confirmed that there was a listing error that affected the compatibility information shown on Walmart. To verify and correct this, we requested your vehicle’s rotor diameter and other details so we could confirm the full bundle’s fitment and update the listing accordingly.
The brake pads shipped matched the SKU for all trim levels, and your photos helped us confirm this. However, because the listing itself had incorrect compatibility data, we needed to double-check the rotor size to ensure the complete kit was properly validated through our fitment team.
We regret that this caused unnecessary back-and-forth and delays. AutoShack values every customer’s experience and takes listing accuracy seriously, your feedback directly helps us improve.
Regards,
Customer Service Team
AutoShack
I ordered a complete shock and strut…
I ordered a complete shock and strut package from your site when it came your company sent us the wrong ones and we contacted you ! We were told to send back the parts and we would get a refund but we’re not compensated for the shipping that cost us 79.00 two months later we were back to square one , not the kind of online experience I would think you would want to offer return customers order number 702-7372503-0
In response to your reply you are wrong we verified that it was the other struts as they are specific and we have the texts to prove it your site sucks that you do not rectify the situation rather than issue a refund without compensation for the shipping return ! I will share these reviews far and wide as it should have been customer satisfaction rather than a partial refund !!
I know lots of mechanics and I may be one person but your service was less than stellar
15. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Nelson,
We’re sorry to hear about the experience you had with your order. We understand how disappointing it can be when parts don’t work out as expected. After reviewing your case, we confirmed that a successful refund for your order was recorded on August 22, 2025.
While return shipping costs aren’t covered in situations where the order details match what was shipped, we appreciate your feedback as it helps us improve our service and communication. AutoShack values every customer and remains committed to providing clear and fair resolutions.
Regards,
Customer Service Team
AutoShack
Ordered from their website said it…
Ordered from their website said it would be delivered October 1st was never delivered even though it said it was out for delivery for the tracking then same thing for the second I'm still waiting on the 3rd and still nothing at 12:42 p.m. update they finally came in at 6:40 p.m. today October 3rd
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Kyle,
While delivery dates are provided as estimates, we understand how frustrating it is when something’s marked “out for delivery” and doesn’t arrive until days later. We’re glad everything finally came in, but we know the wait wasn’t ideal.
Just to share a bit of context: once an order leaves our facility, it’s in the hands of the carrier, and unfortunately, we don’t have control over their delivery performance. That said, we’re always here to help if anything goes wrong or if you need support along the way.
Thanks again for your patience and if there’s anything else we can do, just let us know.
Regards,
Customer Service Team
AutoShack
Wrong part sent, Return is impossible
Autoshack, order on Walmart.com, sent the wrong rotors. They wanted us to send, The VIN of our vehicle or its Year, Make, Model, Trim, and Engine. The SKU and PO number on the box that was delivered to us.
2-3 photos showing the parts we received alongside the old parts for comparison. All To prove to them, that they sent the wrong part. Then when we asked to just send it back, they wanted us to pay for return shipping! I have never had to jump through so many hoops to try to send something back that was a mistake on their part in the first place!
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Stacey,
Thank you for your review. I’m sorry to hear this has been frustrating. The request for vehicle details and photos is part of our process to confirm compatibility and ensure the right part is sent. Once this information is provided, our customer service team can put the appropriate resolution in place, and if it was our error, return shipping is fully covered. We encourage you to share the requested details so we can resolve the matter quickly and smoothly.
Regards,
Customer Service Team
AutoShack
Autoshack sent me the wrong brake clips…
Autoshack sent me the wrong brake clips for my car. Customer service is very slow to respond which may be due to so many customer complaints.
In response to the seller the parts were purchased on Amazon. I had to go to another company and wait another 4 days to get the correct parts. The parts I received from the web based co were an exact fit and good quality. Also I got 2 upper clips and 2 lower clips for the brake pads.
13. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Frank,
We’re sorry to hear you received the wrong brake clips. We weren’t able to locate a recent order under your name, so if you can share your order details with us at customersupport@autoshack.com
, or reach out through SMS, live chat, or phone, our team will gladly review the case and work on resolving it for you.
AutoShack values every customer and is committed to providing the right parts and a positive experience.
Regards,
Customer Service Team
AutoShack
Avoid This Company – Terrible Customer Service and Refund Process
RMA- #479206
I purchased rotors and brakes over the phone in July, following the recommendation of their agent. Unfortunately, they sent the wrong parts. Trying to return them has been a nightmare.
AutoShack’s customer service gave me the complete runaround—asking irrelevant questions that had nothing to do with the return. It’s now mid-September, and although I received an email saying the refund was processed on August 12th, I still haven’t seen the money.
It feels like they intentionally delay or complicate the process hoping you’ll give up. I strongly recommend avoiding this company altogether.
If you do buy from them, use PayPal or a credit card like Mastercard, so you can open a chargeback or dispute. This not only increases your chances of getting your money back, but also costs them and impacts their standing with payment processors.
I was promised that today they would get back to me. Of course they didn't.
Update: Refund Received 09/17. I stand by my review and the very low TrustPilot rating is accurate.
5. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
S T,
We understand how frustrating this must have felt, especially with the time you’ve already spent following up. After reviewing your case under RMA #479206, the returned items were received on August 12 and a refund was processed that same day, but it did not go through successfully. To ensure this was corrected, another refund was processed on September 12, and the funds are now on their way back to your account.
AutoShack truly values its customers, and while this experience was not as smooth as it should have been, we remain committed to making sure refunds are handled fairly and customers are taken care of.
Regards,
Customer Service Team
AutoShack
I just installed new brake rotors
I just installed new brake rotors, pads and calipers
I ordered the rotors and pads first started the installation and found I needed calipers. When everything was delivered I started the installation. After I was finished I took the Jeep out to bed the pads and rotors, after doing that the pedal was still soft. I took apart a rear wheel to check.
The brake pads have chunks missing, I have no kilometer on these brakes. I found all the other pads look the same. I have included a picture of the rear pads. I had to purchase new pads locally, installed them all seems good now.
Are these covered buy warranty.
I would like to be refunded for the pads, I have already purchased another set.
I can give you more pictures if you would like.
This is not the quality that I'd expect. Hopefully this is a one off.
I have sent emails 3 time I guess your ghosting me.
UPDATE: I asked for a refund. After going back and forth with auto shack and explaining that I hade to buy other pads, we needed our Jeep back they would not refund me. They did send another set of pads but after the last set I cannot trust them with the life of my family. Now I'm stuck with these pads. I also noticed the rotors look like they are rusting prematurely and it's not even salt season yet
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Kane,
We’re sorry to hear about the issue with your brake pads and that this has caused extra work for you. Our records show that our customer service team has already requested pictures of the pads so we can review your warranty claim. Once we receive those, we’ll be able to move forward with the next steps, including reviewing your request for a refund.
AutoShack takes product quality seriously, and we want to make sure this is handled properly. Your feedback is important to us, and we’ll work with you to get this resolved once we have the requested information.
Regards,
Customer Service Team
AutoShack
Rip off
Hi i bought struts for my wife’s car and then she said she didn’t want them so I sent them back for a refund and got the run around of my life and I have been dealing with this for over an month now and still no refund and I stress that I will never buy anything from these stupid people ever again thanks for ripping me off of 200.00 dollars this is how these fraudulent companies get rich by ripping people off as far as I’m concerned Autoshack should be ashamed of themselves and be sent to jail for ripping people off have good day with my 200.00 dollars morons
2. juni 2025
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Svar fra Auto Shack
Trent,
We have reviewed this case and a return authorization was issued on May 30. Since the return was marked as “ordered by mistake,” the cost of return shipping is the customer’s responsibility. To complete the refund, we have asked for the return tracking number but it has not been provided.
AutoShack does not withhold refunds. Once tracking details are shared and the return is received, the refund will be processed promptly. We value our customers and remain committed to fair policies and clear solutions.
Regards,
Customer Service Team
AutoShack
Very Happy
I have had a horrible customer service experience when I reached out to them to Get help with my father's part I ordered and a hellish ride it was. Customer service reps were not helpful and did not acknowledge anything at all or even tried to help me but kept on asking same questions which were irrelevant . After many days of back and forth steps in Sunil one of the managers of the sales team. He was very professional informed me that the parts received were compatible with my car, but it looked different because 2 separate designs were sent and that he understood why I was so confused and that he will make sure to send the correct ones. He accepted that this would have been handled in a better way by the reps and that he promised that in the future he will make sure that coaching is provided to the reps to deal with such situations. I have seen Google have mixed reviews and reviews here are bad, but the quality of product I have seen and how my issue was resolved , I am posting it here. I read about this business and very happy that it's Canadian . To the owner Gary- Your manager just saved a customer . You guys rock!!!!!!!
2. september 2025
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Svar fra Auto Shack
Habs,
Thank you for sharing such a detailed 5 star review! We’re sorry to hear about the difficulties you faced at the start of your experience, but we’re very glad that Saunil was able to step in, clarify the situation, and turn it around for you. It means a lot to know you’re happy with the product quality and the way your concern was ultimately resolved. We’ll be sure to recognize Saunil for his professionalism and commitment to making things right. Your kind words about our being a Canadian company and your support truly mean the world to us.
Regards,
Customer Service Team
AutoShack
Ordered part never delivered, no refund
I ordered a replacement radiator for a vehicle, order # 702-6764805-5717025. Paid for it, was promised delivery by September 05th. First came delay after delay after delay. Now the 10th and still no part. Truck down, customer pissed. Can't get a refund or the part. Just a ripoff, beware .
Not sure where the delivery attempt was made We have video surveillance on the property. I did contact carrier and offered to send them the videos from 4 cameras. The driver and truck aren't on them. Just a fabrication to say they tried. Recommend you use a different carrier as this one is not getting the job done.
7. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Auto Shack
Not You,
We understand how frustrating shipping delays can be. At this time, we’re unable to review the concern since no order details were provided in the review. If you’d like us to look into this further, please reach out to our customer service team
so we can confirm the status and help resolve the matter as quickly as possible.
Regards,
Customer Service Team
AutoShack
UPDATE:
We looked into this order and can confirm the carrier attempted delivery on September 10, 2025, but the location was closed at the time. A follow-up delivery has been scheduled for today, September 11. If you do receive the shipment and decide you no longer need the parts, you’re welcome to submit a return request and our team will guide you through the process.
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