Auto Europe UK Anmeldelser 

I took out the extra insurance waiver but when we went to collect the car Budget said they did not accept/ recognise this and recommended we should take out their insurance costing us over 170 euros for the week.
We have therefore been properly ripped off and should get a refund from Auto Europe. Not a good way to start the holiday.

Great prices, and easy to use site.

I had to cancel via auto Europe because when I arrived at the rental company I had to pay again. I have sent proof of having to pay the company directly
I paid for the cancellation and was told it was cancelled and with get money back minus £18 which is fine it now been 14 working days this was on 3rd Aug it now 22nd and still no refund.
The worker of the company have refused to let me speak to a manager and told me I have to wait which I have waited the time I was told. I have an email saying was successfully cancelled and will receive a refund but at this point it still hasn't happened
Be very careful using this company trying to speak to them and they don't listen just talk louder over you when your asking questions and just told to wait but was told on 2 other occasions I will have my refund in 10-14 working days that hasn't been the case as it was 14 working days yesterday and now being told I have to wait when asking till when? They will not answer me

The new method to modify/cancel a rental booking is easy and straightforward. However, the revised refund process means that my credit card has been charged for a change but although AE states it sends a refund for the previous sum immediately, it takes my bank seversl days to process. It took me a moment to get to grips with the new booking confirmation form but I quickly came to understand it.

I wrote a review here in early August about a hire car I'd booked for warsaw airport. I was told the booking had been cancelled after the flight was just over an hour late so I had to pay £350 for a car at the desk that autoeurope had charged £110 for. Anyway. I have given them over the 20 days they asked for to confirm what had happened with their local agent and I still have had no refund. I will now go down the route of claiming from the credit card company. The customer service here is almost non existent. It's like they think you're daft enough to accept a bluff. I believe they're a huge rip off and potentially scamming customers. If my reviews can save 1 or 2 others from being ripped off then it's worth my lost money.

Disliked lack of clarity on website, possibly it was an error. Rang helpline but they could not help at all, could not see the web page I could.

Easy to use. Good deals.

We were absolutely happy with the booking process in the UK and also by the small company from whom we hired our car in Barcelona (CLICKRENT) - good, friendly service and they provided us with an almost new Audi A1 when we'd actually only ordered and paid for a Fiat 500 or similar! The only problem was that we twice needed to contact the Spanish company, first because we knew we were going to be late arriving in Barcelona and second because, on arriving at our hotel south of Sitges in the car we discovered we'd left our luggage in the car park in Barcelona! It was impossible to contact the Barcelona office and the number we had only put us in contact with an extremely unhelpful and uncooperatve man at head office in Mallorca. Worth looking into.

Booking Reference: UK5901022-1 (Rhodes, Greece - July/August 2025)

I paid Auto Europe £277.90 for a car rental with full insurance coverage. At the Centauro counter (Auto Europe's partner), I was charged an additional €270 + €111 for what I thought were standard guarantee deposits. Only the €111 fuel deposit was refunded - the €270 was actually duplicate charges for rental and insurance I had already paid AutoEurope for.

Poor Customer Service:
- Sent detailed emails with documentation - no response
- Called customer service, was promised a manager would contact me - never happened
- Now over 2 weeks with no resolution or proper communication
- Having to chase them repeatedly for a clear billing error/ fraud attempt

This isn't just about money - it's about transparency. If Auto Europe's "full coverage" doesn't prevent partner companies from charging customers again for the same services, customers should be clearly warned. Being charged twice for the same rental and having it disguised as a "deposit" feels.

Check your charges at counter carefully if booking through Auto Europe. What appears to be a standard deposit may actually be duplicate charges. Auto Europe seems unwilling or unable to protect customers from this practice.

Still fighting for a €270 refund for services I paid for twice. Will update if resolved, but so far very disappointed with Auto Europe's handling of this clear billing error.

They seam to be amazing replying to bad reviews. Took them less than 1 hour to reply to the review with a AI made reply. I’m still waiting for the reply to my emails.

Next steps will be:
• Today: Start credit card chargeback
• This week: File FOS and Trading Standards complaints
• 30 days: If no resolution, consider small claims court

Booking was easy, but cannot come y on the hire until after the event.

After a delay leaving the UK arrived in Italy having booked a vehicle from 4th aug 11pm pick up, the desk was closed early, I had to sleep at the airport to get at the desk at 8am to pick my vehicle up that was already booked and paid for from the 4th to be told I couldn't have the vehicle as it was a new day? I emailed on the 4th at 7pm about the delayed plane to see what I needed to do and no reply. I tried the 24HR number that was only open office hours. I also emailed the 24hr email at 12.15am 5th Aug and still no reply. When I eventually got through to someone in the US they had no idea what was going on and refunded me but cost me £95 for the privilege of them not being able to supply me a car. I will put a full complaint in under UK law and get my money back. Do NOT deal with this rip off company, they are useless and completely ignorant.

I booked through AutoEurope and they appointed Budget as the service provider, my contract of sale was with AutoEurope.

Upon receiving the voucher from AE we contacted them as the fuel which was included had a contradictory statement, one ambiguous and the other unclear but an email reply would be my 'guarantee' upon collection knowing what rental companies can be like in such circumstances. Sure enough Budget wanted a deposit for fuel, upon enquiry their desk clerk agreed and hand wrote a statement upon the rental agreement that the fuel was indeed included for avoidance of doubt.

When I returned home Budget had charged me for fuel and a refueling charge, this being incorrect and having taken all reasonable precautions I contacted Auto Europe for what became a game of Dutch ping-pong of blaming everyone else. Over eight months later there is no resolution, I have been overcharged and am now moving to take formal and legal action to recover the money purely in principle.

My advice is not to rent via AutoEurope as they have no customer service and I shall not be in future, a dishonest company. For example their site states you can save 15% by being a member, I tested that in five different scenarios and every single time the price was lower as a guest.

Trust, is earned...

Took time multiple web site for the same product had varying prices

Spent several attempts and over 2 hours trying to book car hire in Boston but was unable to book with Auto Europe. After speaking with my bank it transpires that they were not processing the payments in alignment with ''SCA'' rules and the payment could not be processed. Staff were most unhelpful.

Clear info and easy to book. Good range of hire companies to enable comparison with confidence

I landed in Heathrow airport this morning. When I checked for my booking number it showed as cancelled. So I called the helpline on the booking to be told that it was cancelled due to some security issues. No further details. When I asked why was I not sent any notification of the cancellation I was told "Sorry, you should have received a mail but it looks like we didn't send it"

Had to scramble and book a car at the terminal which obviously cost me more. Thanks for nothing Auto Europe. Very bad experience

Everything went ok, I have used Auto Europe a few times now, and they are easy to use, tell me where the pick up is, and are reasonably priced.

Due to a technicality and not being able to name a second driver we didn't receive our vehicle.
Extremely poor customer service with no alternative solution but at the same time quick to point out you lose your money.

I would never recommend these people to anyone.

It's unclear if I can cancel if my plans change!