Auto Europe UK Anmeldelser 

One of the worst experiences and scams I’ve incurred. I was conscious of issues with insurance so paid more to go with the full option with Goldcar through auto Europe. I waited for 3 hours at palma mallorca airport in a digital queue then got told my booking had to have another insurance added of an additional €643 or €4300 with excess, then they didn’t take either of my credit cards. My credit card (Mastercard) was declined despite having the money and they don’t take American Express. I had booked the full insurance option through auto car, paying an approximate extra £60 to avoid this whole situation then told it’s not valid and I have to actually pay to take out an additional insurance or pay the full excess in advance. This is really unclear on the booking. There is also no ability for the local company goldcar in this case to amend the booking in any way or cancel it. And no customer service other than a phone number which I can’t call whilst I’m abroad. Awful. Avoid at all costs

Clear instructions, particularly about additional drivers.

I booked a car through Auto Europe. Due to an "administrative fault", their partner Sixt was unable to let me have the car on arrival at Manchester Airport. I subsequently booked a car through Europcar as there was no issue with them.
Auto Europe, even though I didn't get a car, refused to give any refund.
It's also impossible to speak to anyone in customer services so I sent them an email to register my complaint and request for refund but it took them over 6 weeks to respond! The worst company for customer services that I have ever experienced.
My advice, always book directly with the car rental company eg Sixt, Europcar, etc. NEVER use a broker like Auto Europe.

Very easy booking and competitive pricing

Ease of booking and great prices.

I had post rental charges, their customer service team have ignored two separate attempts to find out what they are for.

Very good service. Have used it before and was faultless.

I booked a car via Auto Europe for a 2-week rental in France. Unfortunately we missed our flight and I contacted AutoEurope to let them know we'd be delayed. I was told that if the car wasn't collected within 3 hours of the time slot then I would lose my booking! The only alternative was to book ANOTHER 2-week rental and in effect, paid TWICE. Given the size of the rental parking lot, there was no issue holding onto my vehicle until we arrived, but Auto Europe wiped their hands of this matter. This will be the last time I book through Auto Europe and would also reconsider using agents again if this is what happens. Would be better/safer to go direct.

Great prices, easy booking and changing.

Great! I always use autoeurope.

easy to make comparisons. shows hidden costs

Honestly such a stressful experience . Paid £244 to hire a car for the week in Spain. That was including the extra insurance. I was expecting to arrive, leave a deposit and take the car. Gold car asked for 1600 euro deposit and then changed their mind Quickly and were asking for another 379 euros. I didn’t want to pay anymore money as I had paid for the rental agreement. The staff were rude and aggressive and showed me the rental agreement in Spanish. I asked for it to be shown in English and they refused. Out of the 379 euro I ended up paying, 140 of that was a refundable deposit. I returned the car with a full tank and no damage and it was checked on arrival. I’ve just reduced a refund from my deposit of only £69?? I don’t understand. I’ve tried contacting auto Europe and they are very unhelpful. Just saying I need to fill out a form. Gold car don’t care either. Between both companies I’ve been completely ripped off. I’ve requested a final invoice from auto Europe to the and understand the charges and why I haven’t been issued my full refund. Please consider other companies when hiring a car. Spend some time reviewing both companies poor reviews. I spent my week away worrying about money and it ruined my time away. Update. I received a message from gold car saying I didn’t return the car full of fuel so I lost some deposit. Absolutely not true. It was checked upon return. Auto europes customer service is appalling also. The reply I got on here originally pretending that they cared and would offer support to look good was just for show. I see no point in booking a hire car through auto Europe. It costs more to hire than going direct to hirer and you receive no support at all. Gold cars reviews are appalling and nearly all customers on trust pilot are saying how they’ve been ripped off autoeurope still offer their service. Shows auto Europe don’t care what happens to customers. As long as they make some money though a booking, then they have no care or responsibility after. Cowboy company

Your website said the car would be in the terminal - it wasn't - it was a shuttle bus ride away from the terminal.

The paperwork you sent after booking and payment then gave us a number to call for a shuttle bus. Unfortunately, this was not correct. The Portuguese mobile phone network does not recognise "+", you have to use "00" instead. It also will refuse any number with spaces in it. So + 351 22 944 86 86 (as you gave us) results in 'number unobtainable' Instead it should be 00351229448686. Not being able to call for a shuttle, we had to walk to the car hire garage - admittedly only 25 minutes, but it was a hot day and we were carrying our luggage.

And the agreement also suggested that there would be no further add-on charges - except there was an extra €10 for the use of the motorway toll tag. Of course I expect to pay for the tolls, but not an extra charge just to use the system.

Site is easy to use, instant results and booking confirmation.....plus great price!

Web site easy to use good choices and prices are good

Just a great service with an even better price