Auto Europe UK Anmeldelser 

I hired a car and payed in full in advance. I took out extra cover which basically made me liable for no damages or excess. Also covers the like of windscreen and tows, loss of keys ect. However I was charged £300 extra at the Thrifty rental desk. They claimed as the insurance is by a 3 party and not valid here. Auto Europe was quick enough to take my money and now when I’ve questioned them they are not interested. I’ve payed double the amount I should have payed.

Easy to use and navigate, chose SIXT at Orlando, no issues, would definatley use again

Avoid Auto Europe UK, totally appalling way to treat a customer. Major detail hidden in the small print forced us to pay an extra 400 Euro when picking up our hire car. Avoid like the plague and do not pay towards this company's profits.

The car itself was fine, but the booking process with Auto Europe was misleading. Payment card requirements were hidden in small print at the very bottom of the contract, rather than highlighted upfront as they should be. Because my AMEX card wasn’t accepted (even though it was in my name as required), I was forced to pay an additional €392 at the desk.

Auto Europe refused a refund, saying the information was “on the voucher.” Technically true, but not transparent. Under the Consumer Rights Act 2015, terms must be both transparent (plain, clear language) and prominent (clearly brought to the customer’s attention). This experience fell short of that standard. I expect better from an international company.

You will not get your money back if things go wrong.

We have used Auto Europe now for about 20 years and never had a problem. i notice that their recent reviews are quite scathing, is something going on with the firm?

We arrived at Perpignan airport and Alamo messed the care rental up and did not have a car for us. They were poor. But that is another story. Read my Alamo review for that.

In any case, we had to book through SIXT who were pretty helpful.

As this was a failed booking we are expecting a refund from Auto Europe. I have telephoned them twice from France where they kept saying wait until the end of the booking! I have not even got a booking or the car.
I have now telephoned them twice from the UK and completed their refund paperwork.

They seem to be making it really difficult and have not even confirmed that they have my refund paperwork.

They have lost a client of over 20 years, that probably books hire cars three times a year.

There is something wrong with the admin on this company at the moment and I would urge you to steer clear.

What they are good at is, go on their website, find out who has the cheapest car hire for the category you wish and then go direct to that company and cut the middle man out. It is a lot safer and at least if things go wrong you will get a quick refund. Alamo were useless, but they refunded my additional insurance that I took out within a few days.

Well done Auto Europe there is another client you have lost. Keep going, you will be out of business soon.

We had pre booked a car with auto Europe to collect at Florence airport to take 4adults and a considerable amount of luggage. We had seen a promotion offering an Audi A6 estate which was perfect for our needs, or at least a station wagon equivalent. When we arrived at the car hire desk (after a long queue) we were offered a Ford Kuga which didn’t have the boot capacity for our luggage - 30% less luggage capacity that the Audi would have provided. Autoeurope offered us other vehicles at double what we had paid but none of them had sufficient luggage capacity even if we had paid more! We were stuck in the uncomfortable waiting area for two and a half hours, holding multiple phone calls with auto Europe customer services. The only solution eventually offered was for us to see if one of the other hire companies had a suitable vehicle and they would refund our original payment and for us to then write and seek some form of compensation on our return. Thankfully Europcar had a Ford Focus station wagon which had sufficient capacity for adults and luggage so we hired that as we had no other option. As a last minute booking it was almost twice the price originally paid but at least we could get on with our holiday plans (my brothers wedding in Tuscany)
However on our return and trying to deal with Auto Europe car rentals customer services is not proving as easy as they had led us to believe. We were not the only ones that experienced the same issue, a family from America had the same problem and my nephew who flew into Rome had to pack suitcases around his 3 children in the back seat to fit into the small car he’d been given instead of the elusive Audi A6 he had booked online. Absolutely ridiculous to tell us a Ford Kuga is a suitable replacement for an Audi A6 estate.

Have used them a few times now and always delivered much cheaper than going directly to the car hire company. Last hire I had from Click rent in Menorca, I had a basic Auto selected and got a 4 group bump up rental car, as all the small autos were already rented. RESULT. Just a quick note, I recommend getting an excess hire insurance yearly as a fraction of the price of what the car hire companies will charge you as an example, I just paid £29.49 for £10,000 excess cover for the full year. I have just used them for next month's holiday. Keep up the good work, and a big Thank you. Derek and family.

Used twice before not had a problem

Now Thirfty have ripped me off have emailed customer services and now told 8 weeks I May I may not get a reply at all

I booked with them without insurance thrifty added insurance I’m stuck between two companies who can’t be bothered to reply to me

Seeking legal action for monies back plus compensation

Ps need to update the phone system as OPTION 2 for completed rentals says ALWAYS CLOSED !!!

Avoid using the company - misleading information between booking voucher and the local pick up team. Higher cost and more administrative work if you would like to claim money back

Misleading information from the booking voucher
1. Fully Flexible Cancellation: it is not the case. We were informed by the pick up team that it can only be cancelled 48 hours before.
2. Additional driver fee: it is stated in the booking “ Additional Driver Fee: Each additional driver is GBP 16.00, per day, paid locally.” but when we request it on site, we were told it is GBP 18 per day.

When we called the help line, the member from auto trader said the cancellation actually can be done before the vehicle is being picked up. But as we have taken the vehicle (mislead by the wrong information by the pick up team), it cannot be cancelled now.
For the additional fee being charged for the additional driver, it can be claimed - but a written request with receipt and proof of payment are required.

Additional admin work to the customer for the error that is made by the company - it is unacceptable and unprofessional

I have removed my reviews as you are a waste of time Auto Europe UK.
Have not the decency to reply to my email.
Do not use this company in UK

Total rip off. We booked and paid for car hire in Portugal. When we booked we paid extra for Full damage and theft protection.
On arrival at the hire car company (Auto Europe are only agents) we were told the full protection was nothing of the sorts and we would have to pay €290 for proper protection which covered all types of accidental damage. The alternative was to place a €4000 hold on a credit card and hope our car went undamaged.
So basically the extra insurance we paid for when we booked was worthless.
My advice - find a car hire company that doesn’t rip you off.

This company repeatedly lied and misled . I was forced to get a taxi when my hire car had an engine fault and was towed. I spoke to Auto Europe from the lay-by and was reassured this was covered. I was being charged €180 to get to the capital to collect a replacement car. I submitted my claim on returning home and they have never fulfilled that promise. I caused no damage to the car, I was provided with a faulty vehicle and I followed all the instructions given on the day. The phone calls I have had since with this company have resulted in it being impossible to get any answers or information. But above all, they have been incredibly rude and I would never recommend them to anybody.

I booked a car through Auto Europe for my trip, only to find out the actual rental was handled by a company I’d never heard of (Felirent). The night before pickup, I contacted Felirent to ask about collecting the car early and was told to come the next morning. Due to circumstances beyond my control, I arrived late—and was shocked to learn my reservation had been cancelled.
There was no clear warning in any of the booking documents that lateness would result in cancellation. I had made prior contact, yet this was ignored. The lack of transparency and flexibility was incredibly frustrating.
What made things worse was the complete lack of communication. I messaged Auto Europe multiple times via WhatsApp and email and received no response for days. I was left stranded, stressed, and forced to rent from another company at extra cost.
Although I eventually received a refund, the experience was chaotic and poorly handled. Auto Europe needs to improve its customer service, clarify its policies, and ensure its partners treat customers with basic respect. I won’t be using them again.

Absolutely disgusting customer service very robotic and couldn't care less about the issues we had faced. Our flight was delayed and auto europe state that they track all flights and notify the car dealership. They also state that they are open 24 hours. We were delayed by 45 minutes and by the time we left the airport the car dealership had closed. They stated that autoeurope had not advised them to wait for us. I called autoeurope the next day as they were closed when we attempted the night of arrival. The passed me from pillar to post. I ended up paying taxi fares to my hotel and back to the car dealership to sort the mess out. I have 3 small children and we were left stranded due to auto europes negligence. I honestly think the one liner good reviews are fake. This is a scam of a company who really do not care once they have your money. Was told to complain after dropping the car which i did only to receive a response saying follow a different channel. It's a joke of a company avoid avoid avoid !

Easy to use web site and interface, no concerns and very good rental rates offered.

Excellent Klass Wagon -I was very happy with their service.

Bad customer service over the phone today. Very robotic, angry and did not care. Got the job done at the end after throwing a baby tantrum.

We have used AutoEurope for years, booking car hire regularly 6 or 7 times a year. Customer service was excellent; it was easy to make changes to car hire arrangements and where prices dropped the difference in price arrived in our bank without delay. They never failed us.....though they were not always the cheapest despite their claim to be so. Recently the company has instigated changes which are less customer friendly. Refunds now take several days to appear in your bank account, and the confirmation documents are gibberish.....pages of opening times which are virtually impossible to read......and absence of useful and clear information. What on earth made them think this was progress? Sadly, other car hire agencies are now more attractive and transparent.

the price, ease of use of website, i made a cancellation which was trouble free,have used Auto Europe for some time

Quick and Easy to use, cat booked in no time at all.