Auto Europe UK Anmeldelser 

Rental company (Hertz) said my damage waiver insurance wasn't any good and I should take out theirs. I didn't as I had already paid. But it was very annoying that they didn't think the insurance through you was good enough. Second, the GPS wasn't activated, and I didn't notice I had been charged locally for it: it showed up as zero cost on your invoice, although I did subsequently notice you said "to be paid locally". Overall not worth the small saving by going through your portal.

Worst treatment from any company I’ve ever dealt with. Booked a car via their website a month in advance and provided flight details etc. The booking was confirmed for a 11:00pm collection only to realise that provider “ok mobility” closed at 11:00pm. Stuck in Spain without a car we called Auto Europe for help and were told as we had not called ahead to say we needed an out of hours service we were classed as a “ No show”. I asked if they could book us a car with the numerous other providers who were all open. They said they couldn’t and we had to book direct. Not wanting to ruin our holiday we just booked with another provider. On our return we asked for a refund as we were flabbergasted that a company would allow us to book a car when the provider was shut. They were very blunt, wouldn’t offer a refund and refused to escalate our complaint. I’d avoid this company at all costs!!

Were refused collection of the car at the counter, had to book again through another company.

Auto Europe refused to refund even though we couldn'tget the car, they will do everything they can to keep the money, scammy company. Better of going direct eith the rental place.

We bought Auto Europe insurance but when we got to the gold car desk at Girona Airport we were told they had not had confirmation of our insurance from Auto Europe so we could not have a car until we paid about £250.
We showed the gold car agent the insurance document, he declined to accept it and wouldn’t release a car. We telephoned an Auto Europe agent from the airport, she spoke to the Gold Car agent who reiterated no proof of insurance - no car. She said don’t worry this call is recorded when you get back to the UK contact us and we will reimburse you for the extra insurance.
I contacted autoeurope twice when we had the car as I was aware that having to insurance policies running at the same time is fraudulent, they were not concerned and told me to contact them 24 hours after the car hire ended.
Well, you can probably guess what happened. Auto Europe deny any responsibility, our 7 day car hire was twice what it should have been and it would have been cheaper to order the car hire from a desk at the airport without pre- booking.

I booked with auto europe because of their reviews. But they then provided Italy car rent with another victim ME. Read their reviews and see the similarities. Had not even left the compound at Pisa airport. Charged me €250 for RUSTY damage that i was reporting that was not on the documentation. They said i caused it when I reversed next to the kiosk. On observation it's obvious this damage was caused when the car was travelling forwards not reversing!!! I was well and truly SCAMMED

I made the booking for a rental car with Auto Europe on 15th june and prepaid it on that day. They sent me a confirmation voucher with a confirmed car.

Booking was due for pick up on 9th July.

On 9th July, when I reached the rental counter at 10:30 pm in the night at Stansted Airport the rental agency (Europcar) did not give me the confirmed and prepaid car. They gave me no reason for it.

No other counters had any car to rent. I had to take an Uber at 11:15 pm to come to London city hotel and it took me 2-3 days to re-organize my travel in the absence of a car.

This is what I did later by taking 2 separate rentals - one from Enterprise and second from Avis that cost me far more than the original booking price.

Now neither Europcar nor Autoeurope are taking any responsibility for this rental booking that was not honored.

I have been asking AutoEurope to compensate the Uber ride and higher last minute rental car costs and they continue to wash their hands.

Europcar is easily washing hands saying i booked with Autoeurope and they are responsible.

Autoeurope is consisntently failing to see their responsibility in all this.

Lesson - book direct from rental agencies, they will treat you far better. Why go to AutoEurope that is not able to protect our interests by simply honoring a prepaid booking?

thanks,
Vips

I rented a car in Austria through Auto Europe with Full Protection insurance, and unfortunately I’ve had a very disappointing experience.
The rental company wrongly accused me of damage I did not cause and charged my credit card. I filed a claim with Auto Europe on 21 August, submitting all required documents, including the rental company’s invoice and my bank statement showing the charge.
Since then, Auto Europe has been delaying reimbursement, repeatedly telling me they are “waiting for additional information” from their local partner. It is now over six weeks later, and despite my Full Protection cover being advertised as straightforward and fast, I still have not received my refund.
What worries me most is that Auto Europe seems unable or unwilling to resolve cases when their partner rental companies refuse to cooperate. As a customer, I should not be left out of pocket because of disputes between Auto Europe and their suppliers.
This experience has been stressful, time-consuming, and has shaken my confidence in Auto Europe’s “Full Protection” promise.
I would strongly advise caution to anyone considering booking through them.

I have used Auto Europe UK for many years, and will continue to do so. I recently had my Driving License stolen 1.5 days before i was due to collect it, but they fairly and generously allowed me to cancel with a full refund, even though i was a few hours out of their free cancellation period. THANK YOU!!!! The theft of my wallet and driving licence was very stressful, but the way in which you resolved my car hire problem was wonderful!!! Thank goodness there are still fair minded companies out there who are willing to be a little bit flexible when a crisis occurs!!!

We hired a car for 10 nights for our holiday in Crete June 2025 with Auto Europe. The car hire came with extra insurance and our experience on holiday was fine, we also took out additional insurance with Car Wizz the rental company.
Unfortunately whilst away we had a bump in the car, as we had additional cover with the rental firm we had nothing to pay as a result other than a £50 admin fee.
When we arrived home I submitted a claim to Auto Europe for the £50 admin fee, sending them the required documentation. This seemed not to be enough and I received over 7 email requests asking for further detail. This was clearly a delaying tactic, in the end I gave up (as I'm sure that was what Auto Europe wanted), absolutely despicable treatment and all over £50. I will never use Auto Europe again.

I booked a rental car through AutoEurope for collection at 15:00 from Verona Airport. Unfortunately, my flight was delayed by 2.5 hours due to bad weather and air traffic control restrictions – circumstances entirely beyond my control.

Upon arrival to the hire desk at 1730, I was met by a disinterested Viaggiare attendant, more focused on watching a rap video on his phone than assisting customers. When I explained I was here to collect my car, he simply shrugged and stated I was a "No Show" for being an hour late and that the reservation had been cancelled. A note should be made that AutoEurope states two hours late is a no show, however as this was beyond my control and I had no way to contact them it would be assumed flexibility would be afforded.

Shockingly, he admitted that the car was still available but refused to release it to me unless I rebooked directly at a cost of £450 – nearly three times what I had originally paid. His manner was dismissive, unhelpful, and frankly rude.

I wasn't alone – another couple faced the same situation and were treated just as poorly. This seems less like an unfortunate policy and more like a deliberate grift, where AutoEurope takes your initial payment, then the local agency (Viaggiare) profits from your misfortune by jacking up prices when you're most vulnerable.

AutoEurope's support was equally disappointing. Their telephone customer service advisor Christina eventually acknowledged that on a personal level I was being hard done by but ultimately, she could not help having spoken to her supervisor, it was also impossible to provide me with a vehicle unless I rebooked at an inflated price and sat at the airport for two hours.

I asked to speak to the supervisor but was refused this privilege, I was told I could pay £25 to cancel and rebook the car at an inflated price, I asked if I would get any other original money back if I cancelled, I was told ‘No’, so why on earth would I pay £25 to cancel?! Despite being a long-standing customer with 14 previous bookings, I was offered no solution, no goodwill gesture, and no refund. I did since complain in writing via the reservations email but told this wasn’t the method and must complete an online form the day after the booking should have been completed. I advised the customer service operative Edson that this was a formal complaint in writing and that it needed to be passed to the customer service team. I heard nothing back, I have chased several times, and Edson has finally replied basically fobbing me off and stating I was over two hours late, not their problem. I am now receiving automatic notifications via email in Dutch language. It gets more farcical every step of the way.

I eventually had to book a last-minute rental with Hertz for £450. Even if Viaggiare had offered me a car for less, I would have refused – based solely on their staff’s utter lack of professionalism or basic respect.

This experience was unacceptable on every level. I've since filed a complaint with AutoEurope and am now pursuing a chargeback with my credit card provider. I have also requested a Data subject access request, this has been completely ignored, I will continue to pursue this as this is a key right under GDPR.
If you're reading this, do yourself a favour: avoid Viaggiare at all costs, and think twice about using AutoEurope, who clearly do not vet their partners or value customer loyalty, Viaggiare is described as ‘Very good’ with a rating of 6.3 / 10, on what matrix would 6.3 be classed ‘Very good’?

For the sake or releasing the vehicle to me or refunding the original cost of £155 (Even minus the £25 admin fee) this whole affair could have been prevented. This was out of my control and based on a delay due to poor weather.

Save yourself the stress. Go with a reputable global brand directly.

Cheap cars, but crap service. You get what you pay for. Never again. The worst experience ever in my life. Stay away from budget or avis. Book directly and you will have more come back. I booked a 12 seater with budget through auto Europe and after a few hours of waiting for the van to turn up we were given a bucket of s#!t. No satisfaction from either company. We paid enoug for the van to get 💩 service and van.

Have used Auto Europe a few times without issues but after a recent trip noticed a charge from the car hire company without any notice or explanation. The rental was made by way of a prepaid voucher with Auto Europe. When contacted via Auto Europe reservations was told that their customer services no longer answer their phones and for me to pursue this matter myself via car hire company in France i.e. not remotely interested...

Booked a car via Auto Europe with RentalPlus in Olbia, Sardinia. My flight was delayed, so I called both companies in advance. Auto Europe promised to arrange an alternative but did nothing. When I landed after 22:00 the desk was closed, no email, no car. Next morning the booking had auto-cancelled and Auto Europe could only offer a far more expensive new booking.

I had to hire two cars, spend extra on fuel and food, and lost a whole morning of our holiday.
Lesson learned: in Sardinia it’s far safer to book directly with a local rental company and avoid brokers like Auto Europe.

Don’t use them. Rented a car in August with free driver included. When we collected the car we were made to pay for the additional driver. Before we paid we called AutoEurope who confirmed we would receive a refund after the rental finished upon submission of the receipt. This wasn’t ideal as we would be out of pocket for at least 10 days, or so we thought. Here we are one month later, several emails & an online form later & still no sign of a refund.

Truly awful. Auto Europe took my money, I turned up at the airport & the rental company wouldn't to take the booking & (after 2 months of emailing Auto Europe & being told by them I'd be refunded) they have refused to refund me.
If you like being a victim of daylight robbery please use this company.

Hired a car in Italy the car rental company had no cars Auto europe would not respond had to hire another car with another company, we where left all alone with no help from autoeurop, tried to speak to them on return and they are not interested dont touch them with a bargepole, cheap for a reason

I have had many dodgy experiences with car hire and had every problem possible under the sun. Auto Europe were brilliant - like a breath of fresh air. I hired a car in Kefalonia, starting 5th September. There was an issue - my fault, not theirs - and they sorted it completely. I was very pleased with how they reacted. Excellent customer service and will definitely use them again.

I have used this company for several years and have always praised them. One of the bookings two months ago has been totally messed up and there was no available car despite email confirmation from the branch in question. It was an absolute chaos as with two disabled family members and two small children and no car. This was reported immediately and all the written evidence has been provided from the branch itself who were very helpful and from
Us - to Autoeurope. This wa almost two months ago. Still no refund. Despicable process and total disregard for the loyal customer. And to add insult to injury many emails just copied and pasted without even being addressed to me. Shocking. DO NOT RECOMMEND.

Terrible experience with Auto Europe. I booked a car from Malaga airport the day before arriving but when I arrived at the car hire desk they had no record of my reservation. Auto Europe had not sent me a confirmation email so I had to pay 200 euros for a two day car hire on top of the 50 euros they had already taken from my account. Disputing this after the event is proving very difficult.

Impossible to talk to a real person. Phone lines always closed. No email address available, no reply to messages through the form.