Auto Europe UK Anmeldelser 

Hidden charges not explained correctly.cheaper and easier to book directly with the rental company providing the vehicle and I would definitely not use again
Our party booked two cards but despite paying well in advance Hertz would not accept the payment card used. Auto Europe were of no help

I booked a rental car in Warsaw through Auto Europe (Voucher 818702037). The supplier was Flex To Go. When I arrived at the airport on 25 October 2025, Flex To Go refused to release the vehicle because my credit card had my initial + surname rather than my full first and last name. This specific requirement was not clearly disclosed at the time of booking. I had all other documentation and was left with no car, which forced me to arrange last-minute alternative transport for my family at additional cost. Auto Europe have refused to resolve this directly and instead told me to contact my credit card issuer for a chargeback. Extremely poor customer care from both companies – I paid in full but received no service. I will not be using either of them again.

I am 81 years and booked a car hire with Hertz at Belfast Airport via Auto Europe. When I arrived at Belfast Airport I was informed by Hertz that the maximum age for hiring a car is 79 years.They declined the booking.
Hertz referred me to Europcar who will accept over 80's for car hire. I have a separate annual car insurance that will pay for any excess damage etc..
Unfortunately Europcar policy is that they will only accept this type of policy with prior knowledge and approval and I was therefore forced into taking out an 8 days full cover policy which cost £390.We were touring Northern Island and needed a car. I telephoned Auto Europe that evening and related the above facts. Their operator agreed to refund the cost of the booking but insisted that they would retain a £100 cancellation fee. I declined to accept this offer.
I have subsequently complained to Auto Europe requesting a contribution towards the £390. They have refunded me the entire amount of the booking and I quote from their reply to the £390 insurance cost " This extra is not covered by Auto Europe and we respectfully decline to look into this matter further". Do not use this company.

Good prices, clear booking information.

Do not use this company, fraudulent company who will steal your money and give incorrect quotes without repaying them. Will then completely ignore you for months about it because they know they're wrong. I am taking them to court over this currently. DO NOT EVER use this company, EVER. Just go with the car rental company directly, not this awful middleman

They put you with cowboy car rental companies.

I booked a hire car through Auto Europe for collection from Viaggiare at Catania Airport, Sicily. Although I had purchased full insurance through Auto Europe, Viaggiare refused to release the vehicle unless we paid for additional coverage. My husband objected, but the representative was insistent. Only one of us was allowed into the collection point, preventing us from discussing the situation properly, and the language barrier was clearly exploited.
We were coerced into paying €128.52 for insurance we didn’t need. I contacted Auto Europe immediately, and they confirmed our policy was fully sufficient. I was assured they would intervene with Viaggiare but only once the rental period ended. I followed up with an email, copying Viaggiare.
After returning to the UK, I contacted Auto Europe again. Despite their earlier assurances, they informed me—after a month of waiting—that they would not support the complaint and that I should deal directly with Viaggiare. I’ve since exchanged multiple emails with Viaggiare, clearly demonstrating compliance with their terms and conditions. Their responses have been inconsistent, and after two months, they still have not done the right thing.
Auto Europe’s failure to follow through on their commitment has left me with no option but to leave this review and pursue a formal claim via the European Consumer Centre.
Tips for other travellers:
- Check your policy thoroughly and do not agree to pay anything additional until you’ve spoken with your broker (if you have one).
- Keep all rental agreements easily accessible throughout your trip.
- Inspect the car carefully before driving away. Ours was filthy, and several areas of damage were missing from the pick-up ticket, making it difficult to spot defects.

Overall booking was OK, but on return of the car to the airport there was no on from the car hire company there. when I returned home there was a charge of €377 for damage. I actually videoed the car prior to leaving. I have been fighting to get the money back through Auto Europe but there customer services are probably the worst I have ever dealt with. They just send repetitive emails asking for documents and videos, I have sent these numerous times. I am positive they don't read the emails sent to them. 3 months I have been telling them. This the text from there last correspondence.

" Thank you for bringing your concerns to our attention regarding your previous car rental reservation under voucher number UKXXXXXX

Please note your rental documents state that your rental documentation states that the damage was caused during your rental.

If you wish to dispute that damage was pre-existing please also provide date and time stamped photos of the car at the start (check out) and return (check in) of the vehicle."

I have given up.

Car reservation was given away by car rental. Auto Europe would not refund me my money

Useless careless staff very doughy. The companies they use to hire their vehicles. Racist and asking me extra money .On full UK license they have refuse me vehicle. I have rung them so many times no help from auto Europe. Staff is disrespectful. Useless service

Booked a 9 seater 2 weeks ago. No confirmation have called them twice to which they have said we haven't got a supplier to give us the car. Then said we have a 9 seater but it will be am extra 400 pound to what we quoted you on the day. Terrible service AVOID

My experience with Auto Europe and their partner Centauro was catastrophic. Less than 24 hours into the rental, the vehicle suffered an engine failure, leaving my family stranded in a dangerous, remote location. They refused to deliver a replacement vehicle, forcing me to return to the rental office. The replacement vehicle was also faulty, requiring a third car. This safety breach, combined with Centauro's refusal to deliver a replacement and offering a second faulty car, caused us to lose two full days of our holiday.

Auto Europe acknowledged the failure but offered only a "gesture of goodwill" refund of £105 GBP, which merely covered my out-of-pocket expenses for the back and forth to the rental office. They refused to compensate for the fundamental breach of contract, the significant distress, or the lost holiday time, prematurely declaring the case closed. Auto Europe cannot be relied upon for safety or fair resolution.

I hired a car from Dublin airport, through auto Europe, this was actually from europcar, as they were busy there was a 30 minute wait at the collection desk then I could not cancel sat nav that was rebooked, upon getting the car no sat nav was in it or provided, upon returning the car we were advised a refund would be given but none had been forthcoming and this company have been useless, after several emails taken the matter up with europcar direct. Book direct do not use this company

I booked a rental car through this website for Belfast International Airport. I chose to pay online and Auto Europe charged me twice. I assumed an easily fixable mistake so I rang the contact number on their website. They have evidence of my booking and the exact cost the charged me but said they have only charged me once and were absolutely no help. The woman on the other end of the phone was incredibly rude and did not care at all to do her job or answer any question I had about options I have to talk to someone who could actually help. I had a copy of my bank statement which clearly showed to of the exact same cost taken from my account from Auto Europe. She essentially told me to email the bank statement to them. When I asked for an email address to do this she refused to answer and said it can be done through the "manage booking" option online. When I attempted to do this the only thing I can do online is either cancel the booking or amend the time / date. There is no email address anywhere I can see on the website and they have not been in any way cooperative since to solve the issue.

Just stick to rental companies own website as any middle man company do not care about customer satisfaction once they get the money or in this case double their money.

AutoEurope and Centauro Car Hire Rhodes

1033057613

We hired a car for 5 days through AutoEurope with Centauro Rhodes. Never again! We were conned out of 135 euros by Centauro, who claimed that the charge on our credit card was for petrol and would be returned when we brought the car back with a full tank of petrol. This did not happen. They charged us for extra insurance which we already had through AutoEurope. When queried with the Manager he agreed to refund the 135 Euros (which was more than we had paid for the hire of the car for 5 days). This did not happen either. They were very cunning at the time claiming that their card machine was malfunctioning and asking for the credit card to be put in twice. We asked AutoEurope to look into this and they produced paperwork with our signature on it. Paperwork which we did not sign and had never seen. This is obviously a fraudulent transaction yet AutoEurope refused to do anything about it. So, don't hire a car through AutoEurope with Centauro unless you want to be scammed.

I used Auto Europe in September, and have to say i was majorly disappointed, we had no instructions to find our Hire Company, when we found them they were terrible, called Rent Scape at Lyon airport, France. Didn’t get the car we ordered, took an hour to process the rental , then were charged for 1 additional driver which was clearly written on our voucher as included. Have tried to get the money back , so far no money returned!!!

We booked and paid for a rental car through Auto Europe in May, including an additional driver. However, when we arrived at the Avis desk to collect the car, their agent claimed we hadn’t paid for an additional driver — even though our Auto Europe voucher clearly stated we had.

We were forced to pay again for the same service. Avis told us to take it up with Auto Europe, but this is not our responsibility. Between you and Avis, this amounts to double charging customers and passing the blame. It’s completely unacceptable and borders on theft.

We expect our money to be refunded immediately. Being told we’ll have to wait up to eight weeks is disgraceful, especially after already being charged twice. What gives you the right to hold onto our money while we absorb credit card fees and stress on our holiday?

Auto Europe, you need to raise this with Avis and resolve it — your customers should not be caught in the middle of your internal issues. This practice is deceptive and unethical. We will never use your service again.

rented a car through this company 8 months in advance ford mustang convertible collect Las Vegas
no mustang available only car available a massive gas guzzling 4X4 jeep had no choice but to take it , when back in the UK phoned customer service told there was nothing they can do as I should have phoned them from the desk I Las Vegas so they could find a company that could supply one what a joke standing at the counter after a 10 hour flight needing to get to the hotel only UK data on my phone and they say should have phoned them (sure) good way to get out of problems the car was not even that cheap £390

We rented a car through Auto Europe for our trip to Los Angeles and unfortunatley had terrible service from Thrifty.
After an exhausting time trying to get Thrifty to help us with no joy I decided to contact Auto Europe to see if they could help us.
On calling their number and pressing the relevant digit on the phone to speak with customer services I had a message saying the department was closed.
I tried 3 more time and each time got the message that the department was closed even though I was calling during office hours.
I called back and pressed for a new booking and explained to the agent that I was trying to get hold of someone in customer services but the message says they are closed.
The agent advised me that this was indeed correct and that the customer service department has had to close due to the amount of complaints they were getting!
So I have no way of contacting anyone or getting any help from Auto Europe regarding our situation with Thrifty.
Please be aware that if you are booking with Auto Europe and anything goes wrong you will not get any help!

This company is deliberately scamming customers. My complaint below is mirrored by so many others here and yet they still continue to operate in the same way taking zero responsibility. Hired a car through Auto Europe who told me nothing else to pay. At Palma airport I was told by OK Mobility I had to pay £500 insurance since I had booked through a third party. I explained that my paperwork confirmed it was covered but they refused to budge and said either I pay or no car. I phoned Auto Europe and spoke to someone who put me through to….no one. Phoned the next day and they confirmed that they were aware of this happening and to put in a claim 24 hours after rental agreement ends. Auto Europe confirm that I should not have been charged but are refusing to do anything about it because I agreed to pay. If I hadn’t paid I would have had no car at 11.00 at night with my family! There was no choice and this is a clear case of misrepresentation - I hired a car with everything included but at the airport was told ‘no everything is not included’. They have refused my request to escalate my complaint and have washed their hands failing to take any responsibility.