Auto Europe UK Anmeldelser 

Car was ok, but VERY disappointing customer service.
Having purchased the necessary excess waiver insurance, I have been trying to get a refund on a charge for a wheel hub scratch and the process has been extremely frustrating. SIX MONTHS later still no resolution.

I booked a car through this company, but when I arrived at the rental office to pick it up, they charged me again. They claimed they never received the payment from Auto Europe, so unfortunately I had no choice but to pay a second time. When I contacted them afterward, they refused to refund me.

Avoid using them!

Have used Auto Europe for years and found them to offer the lowest prices for car rentals. Not only that, when we had trouble with Europcar who charged us for damage to a rented car that we had not caused, a full two months after the rental, and offered no paperwork or justification for the charge, Auto Europe followed up for us with Europcar and obtained the necessary paperowork for us to proceed with a claim from our excess insurers, cover4rentals. 5 stars for follow-up customer service.

Had to cancel our trip due to a family medical emergency. As you can imagine there was a lot of phonecalls to make and it was a really stressful time. I called 1 hour too late apparently therefore wasn't entitled to a full refund. Heartless and unaccommodating, unhelpful and ridiculous that there's not even an email address contact either. Pay more and go with a better company.

Hopeless - Auto Europe advertise a contact number ( +44 123 3225 114 Standard Opening Times: Monday-Sunday: 8 AM - 5 PM GMT) but that number is "not recognised" and they provide no email contact ot chat contact

Order voucher code: 851206810
I booked a car through Auto Europe and paid for their "full insurance" cover in advance. When the local provider (Sicily by Car) refused to accept my digital credit card and forced me to buy a second, expensive insurance policy, I contacted Auto Europe for help.

Their customer service acknowledged that I was paying for insurance twice and understood the situation, yet stated there was "nothing they could do." If a broker cannot protect its customers from being shaken down for extra fees by their partners, they provide no value. I essentially paid Auto Europe for insurance that was rendered useless, and they offered zero compensation or support. Completely ridiculous service.

Went to collect car ( in mexico ) refused to release until we paid aprox £260 for extra required insurance , full package had been paid for !!
Had to pay or no car
Auto europe response , our fault for signing rental agreement and we should have refused to pay , maybe I should have arm wrestled them for the keys .

I hired a vehicle through autoeurope, pick up in Stuttgart airport at 22.30 on a Friday evening.
I prepaid for this hire a few months prior
I have hired cars at Stuttgart many times.
The actual rental company, Flex to go would not rent a car to me a car as my credit card was not in my full name only initials.
My other credit card had my full name but was not embossed, also an issue.
I phoned autoeurope and they were not interested in finding me a car with an alternative company.
Luckily the guy at the Hertz desk took pity on me and foud me a car at a decent rate!
I have since written to auteurope several times and again they are not interested in even issuing me with a refund or any apology.
It is extremely difficult to communicate with them, and they intentionally misunderstand what you are asking of them.
Do not use autoeurope or Flex to go.
You have been warned!

Booked through Carrental8 (part of Autoeurope group). On pick-up of car (in Nov in a snowy Denmark) I was told car did not have winter tyres and that it was illegal to drive a car in ice or snow without them!

So they rented a car to me that could not legally be driven! Seemingly, they saw this as an optional extra (for which you have to book in advance), but no indication of such advance booking requirement was given in the small print.

Besides, I don't think that the car being drivable is an optional extra! Maybe I should have checked whether the steering wheel was included too!

Autoeurope's response to my complaint, was superficial and dismissive.

I had a very disappointing experience with Auto Europe, even though I have used them for couple of years. I booked a car through them, but due to unforeseen circumstances I couldn’t collect the car on the original day. I was willing to pick it up the next day, but the rental partner (Drivalia) cancelled the booking.

What shocked me most was that Auto Europe refused to provide a refund—even though I bought the voucher from them, not Drivalia. They completely shifted the responsibility to their partner and hid behind the supplier’s strict “no refund” policy. As a customer, I expected Auto Europe to support me and handle the issue professionally, but that didn’t happen.

This experience has made it clear that Auto Europe does not stand behind its customers. I won’t be booking through them again, and I strongly advise others to be cautious. If anything goes wrong with your booking, don’t expect any real help or accountability from their side.

I was sold their damage collision waiver policy along with my car hire by Auto Europe and they are refusing to refund me damage caused to my hire car by a 3rd party. They are saying that the invoice provided by the hire car firm doesn't list all of the damages when it clearly states damage to the front bumper. As a result I'm over £2,000 out of pocket and have sent dozens of email but Auto Europe are now ignoring all my emails. Total scam company and I'll be making it my life's mission to discuss my experience on every single social media and review site on planet earth.

My flight was delayed and by the time I managed to speak to the company my booking had been cancelled. They wanted more than £1000 to rebook, so I had to find another car hire company. Auto Europe charged me £100 for 'administration'. Trying to complain has taken weeks of my time and I have been treated with total contempt.

The car that was given to us clearly hadn’t been cleaned inside, there were multiple large stains on the seats and it smelt like wet dogs. There were also dog hairs.
We complained by email on our return (as directed by car hire depot in France), but had no response. I telephoned and spoke to a very unhelpful person who refused to speak with me as although I had booked car, I hadn’t driven it. I emailed twice more - completing their online forms but 3.5 months on still have had no reply at all.

Beware. Initially all seemed good, in terms of vehicle rental price paid upfront and online service. However, upon collecting the car, my problems began. Whilst auto-europe's documents give tips for a 'great experience' the wording of their documents is very misleading. The paperwork suggests a 'physical driver's license and credit card are needed at time of collection'......this should additionally say 'physical driver's license AND physical credit card'. I only had a virtual digital credit card on my phone so the pickup desk insisted I pay an additional £400 on top of the rental price to buy further insurance to cover them for use of my virtual digital credit card. The kicker being they were then very happy to accept my virtual digital card for that payment. On Auto-Europe's documentation, there is no mention of 'physical credit card' until page 3 of their documents - stating virtual cards might not be accepted....very ambiguous indeed. I complained to Auto-Europe who didnt seem to take any responsibility for the lack of clarity in their wordings, only sending their same terms back to me as evidence. They also mentioned in their booking confirmation email that an international driving permit would be required - which isnt easy to get hold of these days - only to find the pickup desk didnt even ask to see it. At the time of rental I asked if I could change the booking name to my wife (who did have a physical credit card with her) however this wasnt allowed. I then asked if we could add her as a named driver (at additional daily cost) in order to use her credit card, this also was not allowed. If I cancelled the booking I would lose all of the rental already paid of £180. I shall not be using their services again and can only advise you to take care in reading all terms line by line to avoid extortionate additional costs if you choose to use them.

Making the booking was easy. And when I collected the car, I got exactly what I had agreed to - no changes or hidden extras.

Terrible company , was all fine with the prices etc but I went for my car and was denied because of something to do with my address so I didn’t get the car , I called up and was denied a refund , a whole 150£ gone just like that , never use this company because you won’t get a penny back if u don’t get the car for some reason

I'll never use this company again. They have deliberately withheld an insurance refund, despite their own obligation under their Terms and Conditions. If you have any issues they will not respond and avoid any engagement. They have no UK office and are simply only interested profit. They may be cheap, because they are cheap.

Booked a car through Auto Europe online. Picked up at Gatwick airport in London. Their supplier (Europcar) totally ripped us off with unwanted and extra coverage through deceptive pressure tactics. This booking costed us almost double compared to original booking. Auto Europe refused to help us after the fact. DON'T book with them and don't use Europcar as they are crooks!

I initially hired the car for a two week rental in the USA. Even l typed the correct times for collection it kept on reverting to 1000. I reported the glitch and was quite happy to go ahead with the rental. Then they increased the price by a £100. I was not being ripped off and cancelled the rental. My money was refunded and they hit me with a £60 miscellaneous charge. This is theft. I was promised a full refund no quibbles. Do not use this company...ever!

Hidden charges not explained correctly.cheaper and easier to book directly with the rental company providing the vehicle and I would definitely not use again
Our party booked two cards but despite paying well in advance Hertz would not accept the payment card used. Auto Europe were of no help