Auto Europe UK Anmeldelser 

Booked and paid for rental of a car online for one week. Arrived to pick up car at Europcar Glasgow Airport this morning and handed over my bank card to pay the additional £300 deposit per the terms and conditions of the hire agreement. Despite the terms of the hire stating that I could pay this by debit card, the staff at Europcar refused to accept it, insisting on payment by credit card instead. I explained that I do not possess a credit card to be told that I could not hire the vehicle without one. I pointed out that the terms clearly say the deposit could be paid by either debit or credit card but they just point blank refused to accept the deposit unless I produced a credit card. I even offered to have someone else make the payment with their credit card but this was refused on the grounds that the card had to be in my name. I contacted Auto Europe by telephone who advised that there was nothing they could do to make Europcar honour the agreement and that the money I paid for the hire of the car was non-refundable. I was eventually told Auto Europe have a convoluted appeals process which I can try after waiting a week or so but there is no guarantee of a refund. Crucially, there was no Customer Service department that I could speak to or anyone to advise me when I called. The next stage is the "appeals process" which is done online and will be in a time frame decided by them. In the meantime, I am without transport which I was relying on and out of pocket by nearly £300. This was a horrible experience which was compounded by the intransigence of Europcar who were (not only) equally unhelpful but downright obstructive.

I received an additional charge from the rental company for an 'upgrade' I didn't receive.

I asked for help with this from autoeurope as the booking agent and I've been ignored.

Avoid.

I've been using Auto Europe for years but have sadly reached the age of 71 and Auto Europe has turned out to be a bit sneaky.
After booking your car they then send you a voucher to present at the rental desk. On it it states that you will pay a senior supplement on arrival - an additional £50 or so!
This is post sale not pre sale and very possibly illegal.
I won't use them again There are planty of other brokers such as Carjet who do these checks presale so the price you are quoted is the price you pay,

I arrived at the Alamo desk at Frankfurt Terminal 2 at the scheduled time of 22:30 but the office was closed, even though the working hours were until 23:00 and they had a confirmed booking for 22:30 from Autoeurope. The Alamo contact number was not responding and I called Autoeurope to ask for their help. I asked them to book me with Sixt, which was the only open desk at the time. The person I spoke to and his duty manager were very reluctant to help and refused to make an alternative booking with SIXT, initially suggesting that I cancel my reservation for a full refund or asking me to go home and come back tomorrow - but did not offer any means of transport to get me home, 30 km away. I suggested that they were responsible to provide me with the car I booked but they would still not commit to refund me the difference if I booked with Sixt. In the end I had to take a separate contract with Sixt at much higher rates and hope to recover the difference when their Customer Services wake up in the morning. Extremely poor service from both Alamo and Autoeurope.

Stated that my booking included all mandatory fees, but then did not pass these fees on to the car rental company, who deducted £20 from my deposit. Auto Europe refused to refund.

I have rented via Auto Europe several times, without incident. Sadly when things go wrong don’t expect any help, or even a reply. I rented a midsize from Orlando airport but got a sub compact totally unsuitable vehicle.
I queued for almost an hour to see the single (disinterested) agent on the desk, with 8 others behind me. I put the registration into the Visitors Toll Pass but was shocked at the crummy Kia Soul I was directed to. Within 24 hours the service light came on and a tyre was slowly losing air. I bought a cheap compressor to keep topping it up. I reported it when I took it back it but no action was taken. I sent 2 complaints to Auto Europe on my return but have not had a reply to either email. Horrible customer service and not worth the cheaper price in the event of a problem. I now have to invoke a Section 75on my CC as I certainly didn’t get what I booked and paid for. Dollar did not have enough vehicles for pre booked Customers and Auto Europe don’t care once they have got your money. Unfortunate.

I will never book a rental with these theives ever again.
Booked a car through Auto Europe UK to be collected at Manchester Airport 0n 30th Dec 2025 from Budget. We had several issues with the car and Budget were absolutely fantastic with us. They refunded the cost of the car hire plus gave us a voucher for the next time we hire! Unfortunately they refunded Auto Europe and not us. I have been trying since Jan 5th to get our refund and only just now (6/3/26) have they informed us (after many ignored emails) to expect our refund in 20-25 working days, which is over a month in real time.
How do these cowboys get away with this?
No idea how they get a 5 star rating on their own website when I cannot seem to leave a review! You can make your decision on that one!

Booked car hire through AE UK for a short car rental from BFS International Airport.
Booking process & website was fine.

The issue arose at the Hertz desk. I know this is out of AE’s control, but it was arranged then and there due to the long wait for the vehicle I was allowed to cancel and have a full refund.

I personally coordinated this with AE representative and I spoke to the Hertz employee. I even had the AE person and Hertz employee confirm the cancellation and refund. I was told this was all sorted and just to await the refund.

7 days on I contacted AE to see when I can expect to receive my funds back as had not been refunded. This had not been actioned despite the representative at AE saying it was sorted. On chasing this up, I was met with a rude member of staff claiming I need to contact customer service, and no offering to coordinate that for me despite me waiting patiently thinking the refund was being processed.
Still awaiting refund, and correspondence from customer services department.

Morale of the story, even if it sheds off a few £; DO NOT do go through third party sites like this. When things go wrong it just creates extra work for yourself. If I had just booked through Hertz it would have been refunded as no ‘middle’ man. Lesson learnt and won’t be doing again.

**READ BELOW** Try stay clear of this company and also their 3rd party use of OK MOBILITY.

I got charged £723 for the vehicle and charged €677 additional at the help desk in France for additional insurance with no explanation. I even took out car insurance before hand. We were in a situation where if we didnt pay, you have to walk away from the car with 3 children strandard. It didn't state anywhere what the money was for and why that figure was produced. OK MOBILITY were extremely rude and forceful to take this money for no valid reason. I feel we was extorted and many other people on the reviews feel the same. Auto Europe didn't want to support me and my family to resolve the issue although they were the company the rental was taken with. Extremely disappointing that they keep making it clear that the agreement is "non-refundable" which implies that they know its an issue but are not willing to have a duty of care. I asked for an explanation and facts which they replied "we wasn't there so unsure what was agreed"

This was a 11 day car hire and I received no further support. Its not even about the money, its the fact I was ripped off and unfairly charged which was the worst part and not having a childs dream holiday ruined

Sat in Christchurch airport waiting to collect car from EZI. After travelling for over 20 hours we were early for pick-up. Agent very rude and wouldn't even try to get our car a little earlier. We arrived 19.45 for 21.00 collection. Agent told us Autoeurope terms are not their terms despite our contract. Now worried whether we actually get a car similar to the one we ordered.

I'm a Virtuoso travel advisor affiliate of AutoEurope in the UK.

I made a booking confirmation number : L4932472568

I called Thrifty to change the drop off location and they told me to make the change via AutoEurope as I'd made the booking through them.

I called AutoEurope who told me as per their Terms and Conditions it is not possible to change the drop off location unless you do so more than 48 hours before pick up.

How ridiculous! As a travel advisor we have to support our clients and sometimes their plans change - for example their drop off location and yet AutoEurope does not allow this?? How ridiculous.

I'm going to have to share this with Virtuoso as this really doesn't make them a reliable or even helpful, client-focused Virtuoso partner.

Never again.

I had used AutoEurope for quite a few years with no issue but recently used them for a car rental at Faro Airport with Klass Wagen. Despite taking the full insurance coverage with AutoEurope I was pressurised into taking additional insurance by Klass Wagen which was very expensive. I tried addressing my concerns with AutoEurope on 2 occasions, including when I was at the car rental company, but there were absolute zero interest in trying to address my concerns with a complete abdication for the services I had paid for and a lack of interest to reconcile the issue with the car provider. Of concern, Klass Wagen have had numerous recent reviews for miss selling rental car insurance at the threat of highly excessive charges for customers that do not comply. Auto Europe should be more diligent about where they direct their customers to or at least offer the proper support for which their customers have paid for. I did not proceed with the car rental with Klass Wagen as it could have potentially cost me 2400 euro.

I had a very poor experience with Auto Europe. I was mis-sold insurance and misled about the car rental provider. I was explicitly told the hire would be with Enterprise, but on arrival it turned out to be with Guerin instead. This caused significant problems, particularly at vehicle return, where alleged damage was raised that I did not cause.
Although Guerin have since returned my deposit in full, the stress and inconvenience could have been avoided if Auto Europe had been honest and supportive from the outset. Unfortunately, Auto Europe provided no meaningful assistance at all. My emails were met mainly with generic, robotic responses that completely failed to address the actual issues.
I expected Auto Europe to act as a proper broker and advocate for the customer. Instead, I was fobbed off at every stage. Based on this experience, I would not trust Auto Europe’s representations about suppliers or insurance, and I would not use them again.

Booked a car online 30/12/25 for collection in Geneva airport on 07/02/2026. Waited patiently for the confirmation voucher that never arrived. Phoned Auto Europe to query, whilst they found the booking they said it was now invalid / cancelled due to failure to process the card payment. Having not received an email nor phone call to notify me of any issues, had I have not checked in with the company prior to travelling I would have just presumed everything was ok. Their customer service was really appalling, no apology, no recompense, no resolution. Apparently to rebook the price was well over double that of when I first booked plus they had no cars of the same class available. No offer of an reduction in price nor upgrade for the inconvenience they had caused me. Forced to find an alternate car elsewhere costing me £250 extra, not a great start to my holiday!!

Customer Service Department does not help much, and the booking system does.not work. I had many issues and they could not help me.

I've been using AutoEurope for many years, and always had good experience, finding superior deals.

I've used to take our their full insurance as well, as most car rental companies these days double their price with insurance.

But now for the first time I had to use the insurance (for a small amount). It was very difficult to find out how to log a claim. When I then did, they keep telling me they need a few business days to handle it. Three weeks later and multiple reminders, still nothing.

I am trying to write to AutoEurope, but I cannot find a way to contact them.

Like all corporates it seems they are focussed on cost cutting rather than customer services. Shame!

I've been working directly with Auto Europe as an affiliate partner for several years, driving quality traffic for car rentals (Israel, Europe). For the past 2 months, commissions on confirmed bookings remain unpaid — exact amounts and booking IDs are visible in my dashboard (all status: approved).

Booking accepted then cancelled by company hour later. The rental company did tell me pretty quickly but AutoEurope took a while to inform me. Could get real time confirmation on booking.com as soon as I realised and at the same cost.

Allowed a seller to pose as a dealer East Moor Cars (insolvent in2020)sold a car online. The marketing video clearly stated No mechanical issues, no dashboard lights

Car was delivered with a blown head gasket! Dealer vanished so no recourse via Trading Standards.

Autotrader customer security haven't responded to the report and failed to provide the police with any information.

Lost my money and left with no transport

Refuse to give me the key for car witch I booked in turin italy after i present my full driving licence romanian , they say i need to have a European drivever licence licence lice a book or something like, lost 300£ try to calling them , no answer , at the next till book very quick with europcar , no problem with driving licence very responsible