AUTODOC - Ireland Anmeldelser 

**Review of LEMFÖRDER Anti-Roll Bar Links from a German Manufacturer 2nd set ordered**

I recently purchased a set of two LEMFÖRDER anti-roll bar links from a second German manufacturer for my VW Golf Mk6. Unfortunately, my experience has been disappointing again.

Both links arrived and immediately felt loose and wobbly to the touch with little pressure using both fingers, which is not what I expected from a reputable brand like LEMFÖRDER. They do not seem to meet the specified standards for rigidity and fitment in the automotive industry and would only last a few days on the car if fitted. Typically, anti-roll bar links should be firm and resistant to movement—something that allows them to stabilize the vehicle effectively. However, these parts are easily moved with one hand, and two fingers indicating they are not fit for purpose.

Given the weight of the car (nearly a tonne+), these defective parts are unlikely to provide the necessary stability and safety. They fail to perform the essential function of reducing body roll and maintaining control, which raises concerns about their durability and quality. The inside of the Ball and socket are not been milled to the right specifications inner and outer which likely causes them this problem, almost like they are seconds that are not inspected in production.

Overall, I am quite dissatisfied with these parts since this is not the first time this has happened with German brand parts. They do not meet the expected standards of quality and precision that should be associated with German manufacturing and cause instability and are a danger to the end user on the road. I would advise caution when purchasing from this supplier, especially if you need reliable, properly fitting components for your vehicle. Their standards have fallen considerable and this is not the first time this happened, I cant take the other parts off the vehicle currently as these were their replacements. I have to return them which is currently on going to get my refund. Auto doc don't seem to care about part quality as long as they make the customer pay for them sadly. Its the manufacturers problem send them back via the customers complaint about the quality of them to the manufacturer and stop shifting the burden of their cost onto the consumer.

Great prices on branded parts.
Downside, i received a number of damaged items in my order and wow is it a process to process a return, never mind the refund!
So, if you're lucky enough to get your order correct and in good condition then they're great, but painful to deal with otherwise.

I bought car battery charger. Excellent tool. Autodoc is the only way to go if you need top quality and best price.

Do not trust the green "Suitable for your vehicle" checkmark on AUTODOC's website. I entered my car's exact registration, and the site matched my make and model, giving me the green light to buy a LuK clutch kit. I purchased it and paid a professional mechanic to install it.
​The concentric slave cylinder failed catastrophically shortly after installation. When I submitted a warranty claim, customer support agents Alex Bugler and Thomas Joger immediately denied it. They claimed the part was "incompatible" with my exact OEM numbers and stated that verifying compatibility is solely the "customer's responsibility" unless their team manually selects the part. They openly admitted their make/model search tool "is not the most accurate".
​Why display a bright green "Suitable for your vehicle" badge if you are going to use hidden fine print to blame the customer when the part fails? They mislead you into buying, and when their part breaks and ruins your car, they wash their hands of it and leave you paying the mechanic's labor twice. Avoid this company.

Update:

Had a phone call from a representative "Andrew" in from. +44 London phone number today. He was extremely condescending and rude and told me to "go ahead and seek legal advice" because they won't be refunding the part that was falsely advertised as suitable for my car when ordering.

Update:

He called again today, and was equally rude and argumentative on the phone. Offered no resolution. Had to hang up the call as the way he was speaking to me made me very anxious.

Absolutely ridiculous behaviour.

I sent photos of the part they sent installed in my car. It was installed, and working for three days. Then I get told the part they sent was wrong. Although it was clearly marked as suitable. I don't understand why the QA manager called again if he had no solution, he literally just called to argue again, he asked me to send photos, and I did. And he still refuses to resolve the issue caused by them and their poorly designed misinformative website.

Ordering was great so was the item and delivery time however my order was thrown over a 6 ft fence luckily no major damage to it items just the packaging what idiot throws 2 gallons of oil over a 6ft fence. Hence 4*

Poor experience with AUTODOC. I ordered a part after their website showed it as compatible with my car, but when it arrived, it didn’t fit.

I tried to return it and was told I’d have to pay the postage, which was nearly as much as the part itself. When I questioned this through their online chat, I was told that the compatibility information on their website isn’t guaranteed.

Warning to other customers: don’t rely solely on AUTODOC’s compatibility checker when ordering. Double-check the exact part number yourself, because if their website says it fits and it turns out not to, you may still be expected to pay the return costs.

I ordered a mass air sensor on the 9/9/26 they stated 5-7 working days for delivery, remember this is a company supplying car parts, how long can you afford to have your car off the road simply because they can not deliver, it's now the 17/09/26 and DPD tracking is telling me it's stuck somewhere in Europe for last 4 days and no matter how I try I can't get any info or response from auto doc or DPD, subsequently my car has failed its NCT costing me not only money but the use of my car as it's illegal to drive it without an NCT, this is not the first time that auto doc has taken over two weeks to deliver, they may work on main land Europe but here in Ireland, forget it, will never use this company again and I advise anyone in Ireland to do the same 😡

When I ordered parts from them on website said it compatible with my car . I got them and fitted. But after short time the parts broke and I claimed warranty. I was told parts incomplete with my car and said I will get nothing. No new parts or money. I didn't ask for money I asked for replacement parts. You can buy from them but don't ask for after sale warranty. Here the same case as mine and more people has same with them.

I purchased a car part after entering my vehicle details into their system. The part was shown as compatible with my vehicle.

The part did not work correctly and was not compatible with my vehicle.

I contacted AUTODOC and requested a solution. After reviewing my case, their warranty department rejected my claim, stating that the part was incompatible.

Their explanation was that their system displays different possible parts and that the customer is responsible for checking the OE number and visually comparing the old and new parts before installation.

I find this unacceptable. If AUTODOC provides vehicle compatibility information during the purchasing process, customers should be able to rely on that information. The responsibility should not simply be transferred to the customer after receiving an incompatible part.

I have kept the emails and evidence regarding my case.

I am asking AUTODOC to reconsider the decision and provide a proper solution, including a refund.

Based on my experience with the after-sales service and warranty process, I cannot recommend AUTODOC.

Firstly everything arrived with no damage, very nicely packaged ,I was kept up to date on its arrival date,lastly the cost of the items was excellent. What more could you ask for ? so a big thanks to your workers and all the people behind the scenes. Thank you !

Absolutely disgraceful customer service.

I ordered mirror caps for my 2014 Volkswagen Up! and entered my registration number into AutoDoc’s compatibility checker. The system indicated that the parts were suitable for my car, so I had no reason to believe I was ordering the wrong item.

The mirror caps arrived with holes for indicators — something the 2014 VW Up! DOESN’T EVEN HAVE in the mirrors. So the parts were clearly not suitable for my car.

When I contacted AutoDoc, instead of taking responsibility for their own compatibility system, I was told that I should have checked the VIN myself. Apparently entering your registration number into their supposedly useful vehicle checker means absolutely nothing.

And to make matters even worse, they expected ME to pay for the return of an item that their own system told me would fit my car.

So let me get this straight: AutoDoc recommends a part for my vehicle, sends me the wrong part, then expects me to pay out of my own pocket to send it back? Absolutely ridiculous.

If customers are expected to independently verify compatibility using the VIN anyway, then stop pretending your registration-number checker can tell people what fits their car.

This is an absolute joke. The customer should not be left out of pocket because AutoDoc’s own system has provided incorrect information.

I will never order from AutoDoc again, and I would strongly recommend that anyone considering ordering from them double-checks EVERYTHING themselves. Their compatibility system clearly isn’t worth relying on.

Terrible service, terrible experience, and absolutely no accountability.

Fast deal, quick delivery.

Bought brake discs and pads , waited 3 weeks and they sent me the wrong ones … try to get in contact and all I got was ai answering machine … 2 weeks later still can’t get talking to anybody to see what’s going on .. i will never buy of this crowd again 👍

Tutto ok, quello che ho ordinato è arrivato in tempo è giusto, consiglio di acquistare su autodoc che si risparmia

ottimo sito, prezzi nella media, l'unica cosa la spedizione secondo me 10 euro è tanto specialmente su piccoli ordini

I ordered parts for two different vehicles. The parts for one of them was correct but as for the other vehicle they sent incorrect air filter, diesel filter,rear brake pads and rear caliper slide kit. When I looked to return the incorrect items the excepted my return request but said I needed to pay for the postage. The items were clearly wrong for my vehicle, in particular the car I ordered the parts for is 2008 and was discontinued in 2012 but the rear brake pads clearly show the correct model car but from 2016 onwards.
I then opened a chat which was painful to say the least. First of all I got the run around with generic AI answers and only when I demanded to be put in contact with a human did I get a real person. You'd think that might have improved the situation. All they did was keep stating terms and conditions and ignored my reasons for the complaint. After a lot of over and back I was told that the issue would be sent up the line and that I'd be contacted within 24 to 48 hours. 3 weeks later I had to make contact again after hearing nothing and yet again the exact same run around.
Needless to say they stills didn't address my issue and kept stating terms and conditions. I then asked for a transcript of our contract and kept getting ridiculous replies asking how they can help and thanking me for my patience. I had to ask numerous times to get the transcript as I said I was going to contact consumer rights. Didn't make any difference and actually got a condescending reply from one person. Eventually when I got the transcript it was only for today and didn't include my previous contract 3 weeks ago even though the chat was a the one as where I had just tapped the continue chat button.
Twice before I've had issues with incorrect items. On both occasions when I made contact to organise a return they said that I was liable for the return cost. On both occasions I argued my case and on both occasions the sent me a paid postage label.
Definitely will never be purchasing here again

This time my Order has arrived at the best time so fast in one week I got my order thanks guys and good quality

Perfect service and part for very reasonable price. Very happy!