Austin's Funeral Service Anmeldelser 1 907

I cannot express enough gratitude for the outstanding service we received from the team at Austins, especially Caroline at the Hitchin branch. From the very first moment we made contact, Caroline’s kindness and sensitivity helped guide us through what was undoubtedly one of the hardest times in our lives. She was always there to answer any questions, provide reassurance, and offer gentle support, making us feel like our dad was in the very best hands.

On the day of the funeral, Lee and his team went above and beyond to give our dad a truly faultless send-off. Their professionalism, attention to detail, and genuine care were clear every step of the way, and it was a beautiful and respectful service that we will always remember.

It’s not easy to find the right words during such an emotional time, but I can say with confidence that the compassion shown by Caroline, Lee, and everyone at Austins helped ease our grief and allowed us to focus on remembering and celebrating our dad’s life. Thank you so much for everything.

My husband passed away in September.
I had to complete the funeral preparations
My husband made it easier with paying up front for his funeral but it was still very hard with the extra things I had to order.
The staff helped me with everything I needed help with and nothing was to much including recommend the revernd as my husband was religious.
I have used Austins with a lot of my families funeral.
I will carry on using Austins for future funerals.
Thank you to Austins

Lisa and Debbie in Buntingford Office couldn’t have been more helpful, whilst also being sympathetic and caring. Simon the Funeral Director was very efficient ensuring everything went to plan. The flowers on the coffin were amazing. Thank you.

Extremely helpful guidance from the first point of contact just two days after my husband had died, through all the arrangements with a very understanding celebrant to the service some 6 weeks later. It could not have been smoother

I can’t express my gratitude enough to Austin’s in the way the handled my mother’s funeral. They took all the stress out of the situation and were both empathetic and caring, nothing was too much trouble.
A special thanks to Kelly, Sam and Gary.
Thank you.

Kelly was very helpful and made the whole process much easier to deal with. She was easy to communicate with, always returning calls and messages. Her help with the celebrant, who was brilliant in assisting us with the service, was also greatly appreciated.

From the moment we walked in through the door we experienced compassion and professionalism. Everything happened when we were told it would happen and we didn't need to worry about anything. On the day of my Mother in law's funeral the staff pre-empted our thoughts and feelings. Gary was kindness and professionalism personified. Thank you to everyone who helped us through that time.

Attentive and professional.

When my Mum passed, everyone at Austins were very professional. They treated my Mum with great respect and were extremely kind to me.

The service was exactly what we wanted and they made sure everything went smoothly.

A BIG THANK YOU.

A difficult process made so much easier.
Austin's were, through the whole process, professional, understanding, attentive and supportive of our needs.
The quality of the order or service, the service itself was exceptional and the team on the day of the service were smart, professional and there when needed.

Everyone at Austins and Harwood treated myself and my partner's family with understanding and kindness through this difficult times - I would highly recommend this extremely professional local company

The members of staff were warm and welcoming at one of the hardest times in my life.
I had no idea what to do, but was offered compassion and guidance in arranging the funeral.
A big thank you to everyone involved in the service.

Everyone at Austin’s were very kind and caring.

All staff friendly, helpful and knowledgeable.
Nothing was too much for them.
Thanks.

Staff were very helpful and supportive at what was an extremely difficult time: losing someone you have not only lived with, but lived for, over many years has a dramatic effect and the staff all showed great compassion.

Austin’s were amazing the whole way through the process from within an hour of us losing our beautiful mum to the day that we laid her to rest. They guided us through each and every step at a time when we most needed it - everyone we spoke to and met with were just so kind and lovely to our family - losing our mum and my dad losing his beloved wife of nearly 70 years was devastating and the worst time of our lives and I am so grateful that I knew to ring Claire straight away and for her immediate help and guidance right through to the end
Austin’s are highly professional and respectful and nothing too much for them with regard to the families wishes
I cannot say enough good things about Austin’s - they are old school and the respect and professionalism they show is outstanding

At an incredibly difficult time, Austins provided a level of care, professionalism, and compassion that was truly exemplary. From the moment we first contacted them following my father’s passing, the team guided us gently and respectfully through every stage of the process.

Their communication was clear and reassuring, and nothing ever felt rushed or impersonal. Every member of staff we encountered showed genuine empathy and a heartfelt commitment to ensuring my father’s wishes were honoured with dignity.

The arrangements for the cremation were handled flawlessly, and the attention to detail throughout brought great comfort to our family. Austins is a long-established company, and it’s easy to see why they are so highly regarded—they balance tradition, professionalism, and warmth perfectly.

We are deeply grateful for their support and would not hesitate to recommend Austins to anyone needing caring and reliable funeral directors.

Professional.
Understanding and kind

Excellent service received at a very difficult time. We dealt with Kelly at the Welwyn office. She was so approachable and straight forward and put us completely at ease during the whole process. The funeral Director, Gary, on the day of the service, was very approachable, respectful and empathetic to all our wishes.