Asus Anmeldelser 

I bought an Asus motherboard. Straight away I started a case because it is faulty. This case still going on, More than 2 years and Asus keep me waiting, not answering, give me false information... Horrible Customer Service. Horrible company. I am extremely disappointed.
Same on you Asus.

All companies have product failures it's how they handle them that count.

Noticed a worrying trend on here of people moaning that their product died or that they downloaded something and it broke their device... That's on you... In the case of hardware failure, get in touch with ASUS, and in the case of the download, sounds like a user has downloaded a virus.

Anyway, I have amassed a bunch of ASUS hardware over the years including an original XP Eee PC NetBook. But I write this review following the help from support with my monitor. At just under 3 years old the screen started to display lines over the bottom half of the screen. They would fade away eventually, like some hideous warm up requirement.

For those seeing the same problem it was the XG49V Curved Ultra Wide. As someone who works in tech I did some troubleshooting expecting the issue to be a dying graphics card or a dodgy graphics driver or a dodgy port... For each test the issue would continue. Testing took a while as this would only happen if the screen had not been on for a few hours.

After much Googling I found a single thread on the ASUS forum about people suffering the same problem and unable to diagnose it. Some speculated it was moisture on the internal electronics that would evaporate and others were mentioning potential dodgy soldering. No matter what, I checked my Warranty status and was in luck.

Why the missing star?
So ASUS bent over backwards initially to help me and find out all they could and then offered a replacement... But only if I sent the dodgy unit first. Now, I wouldn't have minded this as I can work from my laptop directly for work and I can do without my PC for a few days but the kicker was they wanted me to package the item myself in a way that it won't get damaged. Again, I wouldn't have minded that if this was a standard screen form factor... Which it isn't.

The 49" curved screen is not something you can just pick a packaging box up for at your local Costco, and I even tried asking Curry's but they don't have boxes that size. After discussing the warranty with an awesome and helpful support guy I suggested they send the new one and I can just use the same box to send it back. As that box would have the curved polystyrene to protect the screen. There was some debate about this over a couple of weeks (and there is the missing star) but ultimately ASUS accepted this and as of today my new screen is in place and the old one is in a box awaiting pickup...

I'll update on if anything comes out of the old screen going back... As sometimes companies try a fast one by claiming issues don't exist during testing. Thankfully I have a lot of photos showing the screen issue over time.

Marked down to 3 stars for poor Customer Service, and another knocked off for refusing to publish a legitimate review on their website.
Asus, If you can't take criticism - don't ask for an honest review!!

Asus Zenbook UX3402

Great little laptop, but be warned - you don't get what you see.
It may seem petty, but its a point worth noting.
All advertising of this model (UX3402) on the ASUS website (and on Currys/Argos etc) suggests the touchpad doubles up as a number keypad when activated.
IT DOESN'T!!
I contacted Asus to ask if there is some way to activate it and I got a straight no!!
I challenged Asus on this and they say its an option.
I asked where on their website it states that its an option. I was told its an option on different models. I asked which models because I was specifically looking at the UX3402 and it was clearly shown in all advertising material - I was then told its spec dependant on the model. I asked which Spec as I had spent over £1000 on the top of the range spec of this model. I was then told it's not an option YOU, the end user can choose - its an option that the retailer has to choose!!?? Go figure.
Its utter BULL - as if Currys are going to place an order and spec out different models with options. They buy x amount of different standard specs (512gb/1Tb, i3/i5/i7 processors etc - not does it have a number pad built in)
Customer Service haven't got a clue what they are on about. The guy was just jumping from one excuse to another. I seriously hope I don't have any issues with this Laptop because I am not convinced that Asus will be of any help or use in resolving. Its also false advertising (now reported to Trading Standards) My advice based on their Customer Service is steer clear. That aside, if you're happy to spend a grand and take a chance - go for it, its a great laptop.

I've had my GL702-vm for about 5 years now and have never had a problem with it so I'm surprised by the negative reviews on here for Asus. The fact I repair laptops for a living may have something to do with my positive experience but the GL702 has been a superb machine. The only problem I've had is that the casing at the top of the screen has started to open but superglue solved that problem and, to be fair, it's had many thousands of open and close actions over the 5 year period.
I have also bought my son a 15" Tufbook with an i and a RTX 3070 in and this has also been a great machine that he uses most days, no overheating problems, not loaded with bloatware, just a solid gaming laptop that runs a VR headset with ease.
Customer service was great when I spoke to them about 4 years ago and helped right away with driver issues for a 3rd party DVD re-writer. All in all a very positive experience.

worst computer ive ever purchased. Support staff do not exist. Bought computer and first ASUS download they told me i must install now means my laptop takes 20 mins just to start, then get pop up saying ASUS can fix this if i purchase another download. ive given up using mine as my samsung phone despite being four years old does everything better and quicker than the now rubbish laptop

i bought a brand new laptop from Asus. The laptop failed, contacted their support who were helpful and raised a support ticket to have my laptop returned to them.

The laptop is lost in transit with their courier and I am going round in circles trying to resolve this. I have had to delay university cause as lack of IT equipment and they dont seem to care. I need my device replaced urgently but you can only communicate through a faceless portal with no escalation process readily available.

Would never buy an item from them again

Recently purchased Factory £3000 refurbished ASUS laptop which was faulty on arrival, Shift key did not work and tried all the youtube video guides to resolve the problem as Asus support is a waste of you time and just useless as the advise you to follow a l,ink to an online guide to run diagnostics and if it doesn't remedy the problem the you must wipe the computer memory and return the product. I returned it and order an brand new laptop £2600 and it is now also faulty (turns off randomly and reboots losing all unsaved files) Asus support where equally useless when contacted to help solve the problem. If you want good support on an expensive laptop I recommend Alienware range from Dell

Very poor service order a motherboard and they sent out wrong motherboard.
Said its the one I order which it wasn't when I told them the sku number and had proof on what I order then there sent me a returns label for wrong item.
Laptop outlet who is the distributor for Asus is a waste of time and haven't a clue what there selling.

Purchased ASUS TUF Gaming B660M-Plus WIFI D4 from CCL. Very impressed with delivery service and reasonable price. The board itself seems to be of superb quality - very sturdy, heavy and plenty of I/O ports. Excellent

Dreadful ASUS laptop - trackpad doesn't work rendering entire laptop unusable. As expected ASUS denied any responsibility immediately and v v difficult to find anyone to speak to. Do NOT buy ASUS laptops, they are rubbish and false economy.

I purchased a 2nd hand Asus Strix X570-F Gaming motherboard from a small computer shop which is 1.5 hours away from me. Shop offered 30 Day RTB due to them taking it as part ex for another customer.

Nearly 60 days later, the board developed a fault. So I contacted the store, and they said they can't do it because it was taken as part ex from another customer and pointed me to Asus direct.

I contacted Asus UK, who from the word GO, already had in their mindset that they did not want to carry this out under Asus Warranty.

Asus asked me to perform many tests which I did.

Then Asus asked for Proof of Purchase. Which I provided. They also insisted a letter from the store explaining why the store can't RMA it.

I gave Asus everything they asked for.

Then they said they had to pass this case to higher level management to make a decision, and said it will take a few days. Surprisingly, they "fake" got back to me the same day after I made some noise.

They made a Final decision of not carrying out a replacement under Asus Warranty, and forced me back to the store which already said No.

So now I'm sat with a £260 dead board after nearly 60 days of use.

The board still has another year Warranty remaining, but Asus will not honour it under any circumstances. This is absolutely disgusting. Their warranty is a lie, and has as much value as soiled toilet paper. They will try everything to rip us off.

I already own 5 Asus Rog products, used and new. But I will never buy more from Asus. They have forced me to ditch my favourite brand, and move to MSI or Gigabyte.

IAM VERY PLEASED WITH MY NEW ZENBOOK FLIP
HOWEVER WHEN I PURCHASED THE EXTRA 2 YEAR WARRANTY , THATS WHEN IT ALL WENT PEAR SHAPED.
ALTHOUGH I FIRMLY MAINTAIN ASUS UK ARE NOTHING TO DO WITH WHAT TRANSPIRED , THE FACT THAT THE POTENTIALLY FRAUDULENT PURCHASE WEBSITE HAS WHAT APPEARS TO BE SUCH READY ACCESS/ LINKS TO , ON THE FACE OF IT, GENUINE ASUS WEBSITES IS CONCERNING,
THE MATTER IS FURTHER EXASERBATED BY THE FACT THAT WHEN I CALLED THE ASUS C/S PHONE LINE IN THE UK, THE AGENT HAD NEVER HEARD OF THE THIRD PARTY SELLING WEBSITE.
WHAT IS ALSO DISAPOINTING IS THAT THE TELEPHONE AGENT WAS GOING TO EMAIL ME BACK
AND NEVER BOTHERED.
WILLIAM

ASUS monitor replacement was really fast the the reply’s from them were fast and I was kept up to date the new monitor was really well packaged and works perfectly thanks

Awful awful service. Continual problems with the laptop, I returned it for a repair with the power adapter after weeks of complaining. Process took 2 weeks to come back then they returned it without the power adapter and refused to take responsibility. The Customer Service is non existent so assume customers aren't a priority. Having seen these reviews I wish I had checked Trustpilot before making my purchase would advise anyone to steer clear - problems will happen but refusing to accept responsibility and the apparent reluctance to resolve the issues is a killer and I won't be an Asus customer again

I had an issue with a ROG strix z590-F and contacted Asus for support. It took me over a month to start the process of returning the product, then another month for information and after 3 months without using my PC, I was informed a refund was being processed. I asked for a replacement and I was suggested by Asus to buy a new motherboard and ask the refund because this would take less time. I did that and now they don't want to refund me and want to charge me to repair the motherboard. I have had loads of working problems, financial problems, personal problems and even mental and emotional problems because of the situation that Asus caused me and they just don't care at all and have zero empathy with the situation, offering me to pay to repair, return the product as it is or they will dispose of it (By that I'm sure they mean refurbish and sell to another person). So do yourself a favor and NEVER EVER buy anything from this company.

Also wish i read some of these reviews. Asus Zenbook OLED screen. Lovely screen but quality is completely unacceptable.
Worked fine for 5 months and then wouldnt charge the battery. Contacted Asus for a return and was efficiently picked up. Took 2 weeks to fix and on return all seemed fine, then after 3 weeks, not charging again.
Contacted Asus and asked what had been fixed and they advised that everything tested fine. Clearly not as it has stopped charging.
Also spotted a screw missing on the rear case so terrible quality control.
Now sending for the 2nd time and fingers crossed it will be fixed.
Please, please stick to mainstream brands with proper support models.

Like many others I wish I'd checked Trustpilot before buying a £1300 laptop from Asus (through Currys). Like many others the laptop died within 18 months. Customer care was awful and to repair it it will cost me more than a new laptop. From other reviews I doubt I'd have faired much better had it still been in the 1yr(pathetic) warranty. Never again Asus, never again. You've lost another customer for life.

To be fair the product (when it works) is OK. It's just their customer service is appalling and trying to get, what should be, a warranty repair is very expensive.
Don't expect a reply once they know you're calling to get your money back either. But hey Asus, I’m trusting and ergo, really easy to victimize. But you can only ever do it once and I have a long, long, memory.
Sorry Currys, but you have to bear some of the blame for this debacle as well.
I don't expect I will ever buy another Asus product [or any item containing an Asus part] ever again and if I can get the same or similar from anyone other than Currys, I'm doing that as well.
In the long run Asus, honouring your warranty keeps customers and is therefore better for you and your partners.
24 April 2022.
Just had an e-mail from Asus asking if I would want to extend the warranty. This must be a joke as they can't honour the original 12 months' product guarantee. Just when I think they couldn't be more squalid, sorry excuse for a company Asus plumbs new depths. Shame I'm unable to give negative stars.

In warranty and telling me out of warranty despite their website telling me I am still in warranty and that I have to pay. Expensive laptop brokewn in less than a year due to part failures

God I wish I'd listened to the reviews on here.

I've owned two Asus laptops and generally always bought Asus parts for pcs, one a GL702 VS and more recently a G15 Strix

Both laptops have broken in the time I've had them.

Fortunately for me the 702 broke down after 11 months and was still just within warranty so asus did begrudgingly repair it, more recently the G15 which is now 14 months old has also broken, dead screen while playing mid game, no amount of fiddling with software has helped, Asus stating its outside of warranty even though its clearly a hardware issue.

It's a sad time for me to be leaving such a negative review but after spending the better part of £3500 on Asus products over the years I'm finally admitting ill never buy another one with the poor customer service and genuinely terrible products I've had the miss fortune to receive.