Asus Anmeldelser 

I really should have watched the reviews before ordering an ASUS laptop! I will always do that from now on.
This 1.5 out of 5 rating is really well deserved.
An absolute catastrophe this ASUS UK, i got distracted by the asus vivobook being on of the best laptops of 2023 but in fact we as customers have to consider the overall environment, customer service, after sales and especially customers genuine experience in short and middle term. To this effect i can see that this brand isnt really reliable, but the worse is the customer service. I didnt get delivered as i was abroad so i asked to cancel the order as they refused to change delivery address to one of my friend. Three times i asked them cancellation and three times they tried to push it through for delivery despite telling them no one home. Its myself who took the task to contact the transporter and tell them to return the item back to ASUS.
I received the refund back only yesterday 3 weeks after cancellation and 2 phone calls, over 10 emails and 3 live chats.
Also there is this intermediate thing, you order from ASUS but its laptop outlet website who manages the order, and they cant process refunds its another team which they cant themselves even internally reach by phone, only emails.
AVOID !!! Horrible experience!

I don't know why I do it to myself - bought another ASUS motherboard.

Just bought an ASUS PRIME B650 Motherboard on Amazon and having a problem setting it up. Tried to register the board on the ASUS website and then remembered the problems I had the last time I tried to register an ASUS product and the time before that .....etc.

The website wont accept the serial number so I can't register the motherboard for technical support. Their automated telephone number tells you to go to the website. The Email contact details take you to the product page but of course you can't register your product ..... and on it goes.

I cannot believe ASUS still haven't sorted these problems out.

I will have one more attempt at registering the board and trying to contact ASUS and if that fails the motherboard goes back to Amazon and I will never buy an ASUS product again. My previous ASUS motherboard developed a few faults which I was able to work around but now back to an inability to contact ASUS yet again and I see people complaining about ASUS reliability.

If you are thinking of buying ASUS I would say, for motherboards at least, right now the experience may not meet your expectations.

It looks like ASUS don't care about bad reviews. How many people have ticked contact ASUS about the review option and so ASUS should know about the review yet they clearly don't respond. Anyone like to bet if ASUS will respond before the motherboard goes back to Amazon ?

One year ago I bought Asus Vivobook 15" OLED laptop. Exactly after a year and 2 days my display started flickering, to the point that it was impossible to see anything on it. So I contacted Asus Customer Service to arrange repair. Because my warranty finished 2 days ago they did not agree to repair it under warranty, lack of good gesture. So I decided to send it to Asus Repair Center to get estimate cost of repair. After few days they replied that it will cost me £365 to repair my display. I was shocked cos I bought new laptop for £450.
I hardly used my laptop over a year, maybe 2-3 hours a day just for internet browsing, no gaming at all. And my OLED display died after a year !!! Obviously I didn't agree to pay for repair (had to pay £45 their enormous postage price anyway) and have to buy new laptop now, definitely not Asus. So, to sum up, never more any ASUS product, very bad experience, avoid these crocks !!!

What a unhelpful company & completely ignorant of UK law !! My new Asus Chromebook has failed after 8 months !!
There's no way I can see to complain , just a technical helpline . They have agreed to repair my Chromebook but won't accept my Amazon order email as proof of purchase !! Just being as awkward as possible ! And their RMA Returns form is very difficult to fill in from a phone .. which of course I'm FORCED to do BECAUSE my ASUS Chromebook is BROKEN !!
I WILL NEVER BUY ASUS AGAIN !! RUBBISH PRODUCTS !!

1200 pounds on a asus gaming laptop, constant issues on it powering up, but it did in the end until it finally wouldn't power on. It's 14 months old. Had an engineer diagnose it as a motherboard fault. Contacted asus who told me they make really robust products but it was out of warranty. Unbelievably it had only a 1 year warranty which is legally a statutory minimum and this must be via the retailer under consumer rights. Email from Asus described the 1 year warranty as how confident asus were in their products. Well I have products such as my oled TV which came with a 5 year warranty... which does give you faith in the manufacturers confidence. I've probably had around 10 laptops as I'm in my 50s, all the others still work, no issues. I won't touch asus again for monitor's, cards, pc components.

The products are good, but they've run a 'Rate My Gear' promotion designed to gather positive reviews, with a promise of cashback. Asus got the positive review, but they never paid the cashback. Fraudsters!

Poor quality, shoddy, goods that break very fast for zero reason. Laptop screen died after 1 year and 5 months of use.

A few years ago I discovered that ASUS has a loyalty program. They called it ROG (Republic of Gamers).

I thought: "why not?". I registered. I entered the serial numbers of my ASUS products. I participated in all the activities available to me that the company organised. I visited their website every day.

Unfortunately, I cannot recommend anyone to repeat my experience. Why?

1) For several months I had problems with their website. I found temporary solutions on my own, but they worked every other time. At some point, I despaired and contacted the technical support. They listened to me and promised to contact me as soon as they find out something. I am still waiting for their answer (since August 17, 2022)...

2) The levels and points accumulated for participating in the program burn out after a year. I wanted to spend it on something I'm really interested in, and ended up losing almost everything. That is, participating in ROG you will have a difficult choice: just lose points or spend them on nonsense. You will be disappointed either way.

3) Rewards rarely appear, are expensive and sell out quickly (sometimes in a few hours). ASUS warned me a month ago that I would lose points. So I began to come twice a day to get at least something. During July, only such awards appeared: merch that was not interesting to me (which was instantly sold out) and a game that was not interesting to me (I could not get it either. It needed to take through a site that is not available in my country).

Dear ASUS. You have gotten your points back. Please tell me now how can I get back the time I spent on you?

I wish I could give zero stars. Disgusted, sent a one month old (so virtually brand new) ASUS £500 Monitor to their repair "Partner" with all the original cables, box and paperwork and they sent me back a 2 year old refurbished product covered in cosmetic damage with no cables or anything, not even in a box designed for the unit. If I had wanted a refurbished monitor I would have bought one a month ago instead of this. This is what ASUS Warranty looks like? I can't even now go back to the original retailer and ask them to replace it with a new one, as I now don't have what I originally purchased. Until this point I had been quite happy with ASUS products but this is beyond a joke. Feel like I have been robbed, stay away they will have your pants down. No joke, I am furious! and they will most likely make money selling my unit on to someone else.

Bought a £900 laptop that has had to be sent for repairs twice within one year. Their customer service is good on the phone but their chosen method of pick up for repair is awful. The use DPD and they do not tell you beforehand what time they are going to pick up the parcel (it has to be in person). Twice they have told me less than half an hour before the actual delivery time and I could not arrange to be there in person in time because I have a full time job and cannot just sit around all day for a parcel pick up with no specified time. The time cannot be changed, only the day. So you essentially need to be free the entire day to have the parcel collected. Wish I'd read the reviews before purchasing. Awful. Feel so bad spending so much on something that's caused me so much grief. Would not recommend.

I have been a loyal user of ASUS products for over 24 years, and I have always had a positive experience with their devices. However, I recently encountered an issue with my ASUS ProArt PA34VC Monitor, which started displaying unexpected horizontal lines. This prompted me to reach out to their customer service for assistance.

I cannot express enough how impressed I was with the level of support and assistance I received from the ASUS customer service team. From the moment I contacted them, they demonstrated a deep understanding of my situation and a genuine desire to resolve the issue promptly.

Lewis, one of the customer service representatives, played a pivotal role in ensuring a swift resolution to my problem. He provided me with detailed guidance on the necessary steps to arrange a pickup for my faulty monitor. Thanks to his proactive approach and efficient coordination, the faulty unit was collected without any hassle. What truly stood out to me was the seamless replacement process. I had requested a specific replacement model, the ASUS PA348CGV, which better suited my needs. Lewis and the team ensured that my preference was taken into account, and I received the replacement model I desired. This level of personalized service and attention to detail exceeded my expectations. The RMA number for my case, RMA GBBBR60041, was managed with utmost professionalism and efficiency. I am grateful for the dedication and expertise displayed by Lewis and the entire ASUS team in resolving my issue promptly, allowing me to continue my academic work without interruption.

As a long-term ASUS customer, I can confidently say that their customer service is second to none. The exemplary support I received showcases their commitment to customer satisfaction and goes above and beyond what one would expect. I highly recommend ASUS to anyone seeking reliable products backed by exceptional customer service. Thank you once again to Lewis and the ASUS team for their outstanding assistance and for ensuring a positive experience throughout.

Sincerely,
Janos

On their asus app there is no support for internet routers. If you manage to contact them somehow they are only sending you some general information which is not help.
Update.
Asus is lying about their 3 years warranty on routers.
I have validated the extended 3 years warranty on teir website, but they are not standing up for it.
Dear Zsolt.

Thank you for your reply.

Please note that different product have different warranty types and periods. For such products (components, accessories and networking), the warranty applies trough your retailer, not directly to you as end user, therefore, if you would like to take advantage of your warranty, I can only suggest that you contact your place of purchase for further assistance in regards to repair/replacement procedures, strengthened by the fact that you did not acquired the unit directly from ASUS, but trough a seller.
We wish you a lovely day ahead.
Kind regards,
Gaby
Asus Customer Service

I bought 4 month ago proart from Asus web page and it has come some problem and we sent it back to check and they told me I was right and I asked full refund instead of repair because I bought new pretty expensive hardware and don't want repaired laptop so asked fully refund it's passed 2 months still they couldn't manage either my money back or anything..when I am asking costumer what's going on they replying I mean service said that it's different company and online web is different company and they told me those Asus west company needs to create credit then they can refund which is not my problem Asus using 3 part company for CS ,online is another company and so on. its all seems there is no organisation inside ..

I will need to spend more time checking things on Trustpilot, 1.9 stars is still about 1.9 star too much for this joke of a company, and customer support is rather rude and pointless (you deal with an automated system, not sure why they're even there...) Bought a Scar 17 laptop, wireless card broke down twice now, first repair was a proper mess, and took about a month (yes, a month to swap an M.2 card...), the service broke the ribbon cable (RGB underneath the laptop), then managed to brake a hinge. £1700 for a poor-quality product... Should have stayed with MSI...

Faulty PC so organised a return online, courier arrived and didn't have the right size box to take the PC.
I emailed Asus to tell them and they said I had to book another collection day! If I hadn't contacted them I would have still be waiting. Non-existent customer service. Inefficient, apathetic company. Avoid.

Laptop WAS great...Until it needed a repair

ASUS Warranty and Extended Warranty not fit for purpose in my opinion/experience

Motherboard developed a fault. 18 December I returned it for warranty repair, and they replaced the drive with a slower one? Refused to believe me it needed a new motherboard.

2 hours after it was returned to me, I reproduced the original error and organised another warranty repair. 23 Jan the laptop came back with a new Allegedly a motherboard and new Touchpad (I guess the original was damaged during the repair as it was working flawlessly. Later after the 4th attemopted repair, ASUS confirmed they had not in fact replaced the motherboard. On this occasion I immediately noticed the keyboard backlight was no longer working. Spoke to support, spent 2 hours carrying out troubleshooting, they advised and reported back to them to say it had not helped,

Now .... nothing.

I have had one email saying take it back to Currys to get a refund or repair? The laptop is over 2 years old, on extended warranty that I purchased directly from ASUS, so my contract is with ASUS and not Currys.

They won't reply to subsequent emails
When i call tech support I am told the issue has been raised to 2nd line support (for a faulty backlight??) and that I can't speak to 2nd line I have to wait until they write to me.

I have suggested given their apparent inability to effect a repair without causing more damage an issues that they consider replacing the laptop with something comparable that hasn't been disassembled by the repair shop multiple times. Having read their 1st email above, I am not sure they understood this request.

I spent £1600 on a premium laptop, around £140 on an extended warranty, and after 6 weeks, I still don't have a fully working laptop. There is no point in trying to use it while I wait for them because it will be reformatted again when/if returned for repair.

Given the poor performance of the Warranty repairs I can't recommend anyone purchase an ASUS laptop, or their extended warranty, which is a shame as until this experience, I was very happy with the laptop.

Update
After 4 repairs over 4 months including 4 replacement SSD's (all working and not in need of replacement), ASUS agreed to refund me the original cost of the Laptop. To be honest I woud ahve preferred the repair to 4 months with no laptop but this was much appreciated.

Tried to contact ASUS but without a serial number couldn’t get anywhere.

HP laptop with faulty fingerprint sensor.
Returned 4 TIMES for repair.
Still not fixed
Now out of warranty 'Sorry there's nothing we can do'.

So now I have a faulty laptop that should have been fixed, but is broken, now the warranty has run out.

I paid a lot of money for what should be a quality laptop.

HP should fix this broken laptop, as they did not fix it in warranty.

Abysmal Customer Service

Sack Andrei who hung up on me at 14.43 28DEC22. Too lazy to assist at all and could not be bothered to even listen as computer locked up on ProArt Creator Hub so you could not install the update. A waste of a 20 minute phone call. He also lied and never sent me the email that was supposed to have the support information.

I made a second call to ASUS and spoke to Alex. After 35 minutes he is sending the appropriate documentation as unlike Andrei he looked on his documentation and this fault has not been reported before. I would have wasted my time had I believed what Andrei said.

The computer would have to be sent back for repair. Defective upon receipt.

Had I been a total novice I would have wasted hours of my time after receiving non-information from ASUS/Andrei. Lacking in basic Customer Service.

No file to upload as computer/screen locked and not able to do a screen shot of it at all.

Update:- So much for ASUS CS. Nothing from them at all not even the info promised to do a return.

I bought an Asus Vivo from Currys on 6/9/22. On 19/11/22 it would not turn on or charge, so I returned it to Currys on 20/11/22, They told me they had to return it to Asus for repair and that it would take about 21 days. I returned to Currys on 13/12/22 to ask about progress. The computer was still at Currys despite Asus telling them on 3 occasions that they would pick it up. I rang Asus and they confirmed that Currys had booked the computer in for repair on 22/11/22. Asus tell me that 3 collections had failed (!) and that Currys had chased/rebooked it in again on 8/12/22 and that it was due to be collected again later today. It will them take 21 days (plus Christmas, no doubt) for it to be repaired. That means almost 2 months (if Asus do actually collect it as they say) since I retuned it to Currys. I believe Currys have done their best