Asus Anmeldelser 

My Laptop is working OK I guess, (some features I am supposed to have, like Fingerprint and face recognition are greyed out however and not available). But my main concern is with ASUS themselves. I subscribed to the offer of 1TB of One Drive cloud storage and paid for it via PayPal (fortunately). I downloaded the file I was supposed to do and followed all the instructions. However, what was supposed to appear next in stage 3 doesn't, all I get is a screen telling me I need to upgrade for more storage, at a price of course, and my 'One Drive Cloud storage' still says I only have 5gb. Its all starting to looking like a bit of a Scam to me. Trying to contact and fill on line forms to ASUS was a nightmare and I have been going around in circles. Fortunately , as I said, I paid via PayPal and will be raising an issue with them and requesting a refund soon. You should get what you pay for, and in this case, I'm not. I hate feeling that I have been ripped off, don't you ?

Ordered laptop. 2-4 working days delivery. Working day 4 item has been dispatched. No details. Working day 8 phone Asus.
"We've fufilled our obligation as it's been dispatched."
"er delivery is not the same as dispatched."
"yes it is"
Laptop is apparently at a UPS collection point. Customer "Service" person said they will launch an investigation but no attempt or ability to get a 1000 GBP laptop to me. I suggested cancelling the current order and getting me one for working day 10. "We need the laptop back first."

Asus own the problem: sort it out for your customer first and deal with the issues with UPS separately. Instead you made the UPS issue something the customer has to deal with. Useless.

[obviously I did not learn from my 2022 experience!]

The touch pad was just out of order in the 13th month of purchase so the owner need to pay for exceptional high of repair cost. Asus vivobook 17 is never a reliable choice.

Bought an Asus vivobook for college. Unfortunately broke within 3 months. Sent it in with warranty, they fixed it and sent it back as good as new. It was quick and they had it sorted within 10 days. - thanks Asus!

Most of these reviews about Asus avoiding honouring warranty are worse case scenario. I was skeptical after reading these reviews - but now I can say from my own experience that I would buy Asus again.

The ASUS ROG-STRIX-850P-GAMING PSU does what it’s supposed to—powers my system without issue, I guess. It’s just a power supply, so it’s hard to get too excited about it. It has all the standard features you’d expect, like 80+ Gold efficiency and a decent number of cables for most setups. But honestly, I feel like the product isn’t the real issue here.
The customer service from ASUS has been downright awful. I had reason to contact ASUS but trying to get in touch with them was a nightmare. For a premium brand like ASUS, I really expected better.
It’s a decent PSU if it works, but don’t expect any help from ASUS if something goes wrong. For that reason alone, I can’t really recommend this product.
The ASUS ROG STRIX B760-I GAMING WIFI motherboard works, I suppose. It has all the usual features you'd expect for the price—decent performance, Wi-Fi, and enough ports for most needs. Nothing particularly exciting, but it gets the job done. The layout is compact, so if you’re working with a smaller case, it’s fine.
However, ASUS’ customer service continues to be a major disappointment. I I had reason to contact ASUS but trying to get in touch with them was a nightmare. For a premium brand like ASUS, I really expected better.For a company like ASUS, it’s honestly frustrating.
The motherboard itself is functional, but if you run into any problems, don’t expect any real help from ASUS. It’s just not worth the hassle in my opinion.

I missed my delivery because the warehouse didnt send through any emails stating the item was out for delivery, infact the website still showed "processing". After chasing up with multiple people who promised to get back to me and never did, the router got sent to me. Afterwards I received tracking details four days late. Just like most big companies, they've all reduced their service quality as low as possible.

Do not buy from here.
Ordered a monitor, came broken, poor communication on how and when to send back. When I finally did, I was told the wrong information multiple times. Waited forever for a refund (ordered 30th of Dec). It is now the 24th of Feb.
Everytime I rang to find out where my refund was they said 2-3 days. It never showed. Had to then contact my bank and send them evidence of all contact with the company to get my money back. More hassle.
WORST COMPANY. WORST COMMUNICATION. DO NOT USE THEM.

defect in laptop, they say I caused it. I sent a pic with the repair request, they have damaged the screen.
I had premium care and they said it doesn't cover damage (even though they damaged the laptop).

Further to that management confirmed that local accidental damage is not for any end users ever, despite it being advertised as part of AP Care.

I bought a high-end ASUS GPU. It came with two separate cashback promotions/offers. I completed both offers following the T&Cs carefully.

ASUS then emailed me to say I had successfully validated my claims for both cashbacks.

Update: It took a very, very long time to get the cash backs, almost a year for one of them, but both have now finally arrived.

My brand new monitor arrived today. Everything seemed in order until unpacking the screen itself. One edge had a gaping unclosed seam with a gap of a few mm along much of its length and there's the sound of loose material rattling around inside. £465 for a brand new monitor and didn't even get to switch it on. Extraordinary lack of quality control. Absolutely dreadful.

Asus are appalling - Thier software is buggie mess, over another buggie mess with every update adding more bugs and solving nothing.
Their Armoury Crate software has locked me out of my AMD GPU, their solution, I have to "replace" their BIOS. The PC is 3 weeks old and unusable. So I have to send the whole thing back for a refund.
No Costomer Care, just some poor telesales guy sending me links to 3 year-old FAQ's and a YouTube Video with an eye-opening comments section.
Do not buy this shit!!!

Bought asus laptop, found out only way to swich modes like turbo , standart , silent ... only possible while using there official armory crate software. Today we had no internet so wanted to do some rendering and video encoding, to do that need to swich laptop to performance mode. But armory crate wants some kind an update and with out it doesn't let me use power modes. Since I do not have internet this renders laptop useless. Asus you are useless, selling it and never touching your products again

Brilliant PSU for the price. 1200w is more than I will every need. These cost a bit more but the warranty is worth that as I know these will last so worth paying extra for the longevity. It looks and feels premium, cables are best I've used.

This is one of the worst companies to buy a product from as not only are their products substandard, but they have the worst customer service I have ever had the displeasure of experiencing. After only five years, the external speakers failed and I sent to be repaired, it not only came backed completely wiped of its BIOS and was completely unusable, but I spent two months chasing either them or their contacted third party repair centre for information. In the end I was advising them on how to treat their customers. I still however do not have a useable laptop, it came back in a worse state than when I sent it for repair. They treat their customers with contempt and responsiblize their customers to solve the problems they created. Horrendous and a complete waste of my time, money and caused me a great deal of stress. I would avoid their products like the plague.

This is to review my ASUS Zenbook Duo 24 which I owned for 6 months now. I am extremely pleased with this laptop. It has great battery life when using one screen (12h or so) and is still very good with 2 screens (6-8h with 2 screens in my experience). This clearly depends heavily on the use / the brightness etc. The quality of the screens is great. The use of the laptop with 1-screen mode is great, pretty much like a normal laptop; just a bit heavier and thicker - I travel a lot and this has never caused me trouble. When on 2-screen mode multitasking is much easier - i.e. having a Word on one screen and an Excel on the other and so much more. The increased height of the top screen makes it even more comfortable to watch at eye level. The keyboard is pleasant to use when on 2-screen - it can be sliding a bit on the surface but it depends on your use of it. The battery of the remote keyboard is good. I never used the pen sold with the laptop. I had no issues whatsoever with the laptop and I think this is a great innovative product that has a great quality-price ratio.

Asus customer service is shameful the way they speak to you on the phone cutting you off then when you ask for their name they refuse and there and hang up there is no way of making a complaint as the link on their site doesn't even work, to think I paid £1000 for a laptop that is faulty and get treated like that I wont ever make that mistake again would avoid these armatures like the plague and no response from Asus will change my mind on here.

After reading the review I can also say this mob are abysmal, I've just sent my laptop away to get looked at (2month old) and just know there going to pull some BS out the bag, customer service is non existent,taking forever to get back to emails, I'm safe to say I'll never buy anything again, Please people DO NOT BUY ANYTHING FROM Asus 👎

Asus computer bought Feb 24, returned to Currys Sept 24. Poor service all round from Currys, Asus and We repair (Asus's repairers). Eventually Werepair diagnosed water damage and a hefty repair bill!?
We disagreed asked Asus to intervene quoting the many similar complaints seen online. Asus reiterated water damage. It's their word against ours. How can so many people have water damage? We've had a number of computers over the years with no instances of water damage? We are contacting consumer rights organisations and writing to R4 you and yours. Please do so too.

Absolutely disgusting service here. I telephoned three times just for advice on how to get out of the Bios Utility EZ mode on my Notebook. My call was disconnected on two occasions mid conversation which is beyond rude. Operators need to look at their policy when it states that calls are recorded and listen to themselves. Who trains and runs these companies?

Truely the worst customer service experience that I have ever had. Was lied to about my warranty when I called so I sent in my laptop in and got an service cost for almost £2000 which was more expensive than the laptop itself.

They confirmed it was a faulty chipset on the board so would have been faulty since purchase. After multiple back and forth emails where they continued to lie to me about what I was told regarding the warranty and avoid helping and constantly asking me to pay up, I made a Data Subject Access request under GDPR via email to get the phonecall logs and which was shrugged off and was told you already have all the information so pay up.

I have now paid the £45 over the phone for them to basically release my product from its hostage situation caused by them outright lying (which was 2 days ago) and have just received another email saying please pay for us to return your device.

Truely the worst customer service. I have asked to make a complaint and speak to managers to be told that they deal with that themselves, even when making legal requests I had to point out to the morons at customer service that it is a request I was making under GDPR and not just a random request.