Asus Anmeldelser 

I have used ASUS motherboards and routers for years, and they are superb. However, the ASUS UK online shop is a pain in the proverbial. Emails not answered for items not despatched, promises in telephone calls not actioned, delivery dates are a joke. Great kit, but buy from one of their UK distributors.

Customer service is terrible. Product has never worked. Cost €2000 and is out of warranty already 18 months after purchase because they only give you a year. It came back with more problems after repair and they took the box it came in and never sent it back. Everything is broken, external display won't connect, charger is faulty, the GPU does not run XG mobile efficiently anymore, battery drains while gaming even when plugged in. Motherboard needs to be reset every boot.

Title: Outstanding support and a great outcome

I had an issue with my ASUS ROG Flow Z13 when it stopped working after a couple of years of use. At first I was worried, as the repair cost looked extremely high, but once my case was escalated the support I received was excellent.

Michael from ASUS support took ownership of the situation, pushed my case forward, and arranged a free-of-charge repair. The communication was clear throughout and the process was handled smoothly.

Thanks to Michael and the ASUS team, my laptop has been fully repaired and returned to me in perfect working order. I really appreciate the way this was resolved and the level of care shown. A stressful situation turned into a very positive experience I couldn’t be happier with the outcome.

One year after I bought my Asus gaming laptop out of nowhere Z and X keys stopped working and that was weird considering these are not the keys you use very often but I could live with that, but now W and S keys stopped working completely and this is unbearable, I've tried all the options I could to fix the issue but literally nothing helps so now the last option is probably to bring my Asus gaming laptop to a workshop most likely for a complete replacement of a keyboard or something. This was the first and the last time I've bought an Asus product, never again I cannot recommend Asus to anyone after this very annoying experience. When I searched on the internet about this stuff I noticed that it's not just my laptop model which has these keyboard issues, other models too have keyboards not working relatively short time after buying the product, so the root of the problem seems to be Asus engineering...

The operator was very useful and helped me a lot

Worst experience ever with customer support.
The team is unprofessional, gives conflicting instructions, and takes no responsibility.
I completely lost trust in ASUS service.

Zak and Ian and the whole customer services lot are useless.
Bought a 4k 160hz monitor that advertised 95% dci-p3 but only measured 70%.
After requesting return, they scheduled it for the Monday but I wanted to amend it. They said Id have to cover that myself and now arent responding.
Threatened bank chargeback, and still no response!!
Charging back via my bank once I get the chance to. Terrible company!!

Truly awful service. My two year old laptop has totally died and they “repaired it” charged me a lot to get it back and then it died again 3 days later. They said sorry would need to pay for a repair again! Even though the issue clearly wasn’t fixed in the first place!

Customer service have been so rude as well as so unhelpful! I am devastated that I’ve wasted the money on the repair and it not hasn’t even worked. I simply asked for the repair money to be refunded and was told it wasn’t their responsibility.

No support, no help, just useless applications, useless tutorial video.
Worst and worst this brand!

Very awful service scamming people. I have purchased ASUS ROG Strix G18 G815LP-S9005W laptop Intel Core Ultra 9 275HX 18" WQXGA 16GB RAM 1TB SSD RTX 5070 Windows 11 Home - Black | Grey .

Order #AS21000062295

They send me box damaged and sealed broken . When contacting customer service they ignore and don’t want to take a return .

Asus run by Five Tech Limited, Asian paki company ! I have involved my bank for charge back ! If I need I will involve police and trading standard !!

Returned my 14 month old Asus vivo book for warranty repair. Over a month has passed and it hasn't even been looked at. Customer service unable to estimate when it will be looked at. Highly disappointing experience . I'll probably by another laptop from a different brand and use my Asus as a spare when I get it back. Cannot imagine buying another Asus product ever again and of course will share my experience with others suggesting to avoid Asus.

Not buying any Asus product ever again. Their RMA is a joke. I have been with a partially dead mother board over a year . Their RMA is non existent in the UK.

Not great can only play one game at a time , app for printer and alexa not allowed

I contacted Technical Support, it was an underwhelming experience. In the end I managed to sort my issue myself. I feel either they had no practical knowledge in deal with my issue or it was to much a problem to deal with a customer, in an appropriate manner.
Many other companies offer a much better experience, in my opinion.
Also the the app based quick internet setup was rubbish for me.

My experience with ASUS customer service has been nothing short of a nightmare. My laptop has been with their repair department for over a month, and I have received virtually no communication or updates. Each attempt to get information has been met with extreme frustration.

Calling their support line consistently directs me to a technical support department staffed by, what appears to be, a single individual who is unhelpful, disengaged, and unable to provide any meaningful information or escalation path. Emailing customer service has yielded the same result – radio silence.

The only "update" I received in this entire month was a generic message stating the laptop was "still in repair" and an offer of a three-month warranty extension. This is utterly useless when my laptop has been out of commission for over a month already. The lack of transparency, the abysmal communication, and the refusal to provide any substantive updates or compensation for the prolonged inconvenience is unacceptable.

ASUS, you have failed spectacularly in your customer service. My laptop is unusable, your support channels are a black hole, and your resolution offers are insulting. I am left with a broken laptop and a profound sense of regret about choosing your brand. I absolutely would not recommend people buy ASUS products. Avoid ASUS if you value timely repairs and decent customer support.

Got new Asus router that I wanted to setup with FTTP ONT connection. Asus "easier than ever" downloaded app was less than crap. Contacted Asus router technical and spent 15 minutes enduring an agent wanting to know history and for me to correctly read out the minute serial number on the device, with me telling him that I was on a flakey (EE) mobile signal that could drop any minute. In such a case he could not call me back. Even with a 10 times magnifier holding this and the router in my left hand and the phone in right hand I was struggling to read the s/n. I finally gave up and terminated the call. Totally useless support. Returning the router.

If I could give Asus 0 stars I would. Bought a gaming laptop in Dec 2023 for £1500. Had to return it to the store (Currys/PC World) as it wouldn't boot, and it was sent off to be fixed. In March 2025 the laptop would not boot again, and as it was out of warranty we took it a repair shop, who said that the entire inside was heat damaged beyond repair. I have been trying to email them since then to log a formal complaint and have not even received an acknowledgement. This is NOT the way to treat customers, but having coming onto Trustpilot to leave this review, I can see that other people rate them about as highly as I do. Do yourself a favour, steer clear.

After some research it turns out an unresponsive touch pad is a known issue for the Asus zenbook s13 yet I was told by Asus customer service it was not. Asus is being dishonest and refusing the repair this problem. Extremely disappointed with the laptop and the service received from Asus. Will discontinue use of Asus products and definitely would not recommend.

I recently encountered a significant issue with my top-of-the-range ASUS laptop, which stopped working completely due to a suspected motherboard failure. I promptly booked a repair and sent it to ASUS UK, expecting a swift resolution given the premium nature of the product.

However, six weeks have passed, and my laptop has not even been inspected. The customer service team has been unable to provide any visibility on when it will be examined or repaired. Each time I inquire, I receive the same standard response:

"We are currently in the process of switching repair centers. The staff is handling the backlog from the previous center to avoid further delays. We cannot provide an estimate due to factors such as testing environments, technician benchmarks, stock of spare parts, and whether these need to be imported. Considering these factors and the multiple repairs in backlog, providing an accurate or even an estimated timeframe is not possible. The center is allocating every resource available to complete the transition as soon as possible."

This response is not only frustrating but also insulting to loyal customers and damaging to the ASUS brand. It is inconceivable that a company would transition to a new service center without having a clear Service Level Agreement (SLA) and backlog management plan in place. Six weeks—over 10% of the year—have passed while ASUS sorts out its internal issues, leaving customers in the lurch.

After 20 years of loyalty to the ASUS brand, I am deeply disappointed and have decided to switch to a company that respects its customers and provides reliable service.

purchased a laptop 4 months later it is faulty, sent back to be repaired and after 3 weeks it hasnt been looked at, terrible service, WOULD NOT RECOMMEND