Asus Anmeldelser 

Ordered 1500 worth of stuff for free next day delivery if ordered before 2 this is only option I could select as an asus member. No dispatch next day so called them to be told I didn't pay for premium delivery explained there was no option as the next day was fastest they do said it would be processed 2 days later. Back and forth over email with customer service and submitting proof of said delivery promise to be told that is only for members which I am. Order 3rd party and an save yourself the hassle

ASUS has just lost a £1,500 sale through sheer incompetence.

I ordered a new 18-inch TUF Gaming laptop a week ago, with delivery clearly advertised as taking 1–2 days.

Five working days later, the order still hadn’t even been dispatched.

Every call to sales support produced the same vague excuse: “It’s in another warehouse.” No dispatch date. No meaningful update. No reassurance. No manager or escalation team available, just a suggestion that I send an email and hope someone responds.

So I cancelled the order.

A £1,500 laptop should come with service to match. Instead, ASUS delivered bargain-basement logistics, zero accountability and a complete lack of customer care.

If this is how ASUS treats customers before the product has even arrived, I have no confidence whatsoever in the support I’d receive if something went wrong afterward.

Absolutely appalling.

Would give this company -5 stars but unfortunately trustpilot always seems to believe that companies are worth a positive score no matter what the customer experience. I have bought asus products before and was always disappointed but finances dictated what my new laptop should be and I plumped for another asus, given the disappointments before I did not expect the laptop to be totally useless but it is..., it takes ages and to be honest my mother can work faster and she's been underground for 7 years. The performance makes all other asus products purchased previously look damned good even though they were not. This laptops performance is rubbish beyond belief and there is no way I would buy any other asus products especially after reading other reviews

ASUS FA507NVR gaming laptop purchased in the UK from Currys July 2025. By Feb 2026 the screen display was failing, by June the hinges were shot. All still under warranty.Absolute shoddy quality and awful after care. They give you email addresses which when you reply bounce back. Their supposed 'virtual assistant' just hangs. Getting an answer from them seems impossible. Avoid this company at all costs, deficient products.

I purchased a brand new ASUS laptop (Order 1103877) for work purposes. The delivery was not completed successfully, and I never received the item.
I contacted DPD, who informed me by phone that they were unable to locate the parcel after investigation and advised me to raise the issue with the retailer.
I reported the issue to ASUS UK immediately. It has now been 10 days, and I am still without the laptop or a refund while an internal investigation is ongoing.
Despite multiple follow-ups and providing all relevant information, I have not yet received a resolution or replacement.
I am disappointed by the delay in resolving what should be a straightforward “goods not received” issue, especially given this was a time-sensitive work purchase.Outrageous!

I will update this review if the matter is resolved.

Update: 14/07/2026

It has now been over five weeks, and the refund still hasn't reached my account.

I had to initiate a chargeback through my bank, which was resolved in my favour in less than three weeks. It's disappointing that my bank was able to resolve this issue much faster than ASUS.

Based on my experience, I cannot recommend buying directly from ASUS. The customer service and handling of this case were extremely poor.

The laptops are lovely, stylish, affordable, good spec. However when something goes wrong and its a fault of the laptop, good luck with customer service. Buying direct I thought it would be better than other resellers, its not, being passed from one team to another, no consistency, trying to pass the buck, unwilling to share details of complaints manager/team, won't give timescales for any repairs/updates. Can't confirm they've received the laptop, they are polite but not useful, not caring that this is impacting on my studies as i have no other computer to use (distance learner) have repeatedly asked for a refund and ignored every time. Avoid at all costs, buy from a store you can walk into if you have issues!

None existent customer service. Bought a new monitor from Amazon. Registered it with Asus online and it says warranty expired 2 years previous. Unable to speak to anyone at Asus. Emailed invoice etc and still showing warranty expired.

Faulty ROG CETRA Ture Wireless Earbuds purchased in January. Earbuds do not charge in case properly, red indicator light comes on, and takes a good few attempts of re-seating to clear. If missed case and earbuds discharged. Raised a support ticket on 10th Feb, recived a troubleshooting guide, worked once. Called customer services, they coudln't help as by this time it was more than 30days since I purchased item and to go directly to the manufacturer. Supplied all information requested on 5th March, included a video of fault on 15th March when chasing up on ticket. Emailed for an update on 20th March, and again told someone shoudl contact me. Seems impossible to get a refund or an answer.

Not fit for purpose. I bought a laptop last year it broke and was repaired in November, that repair went okay, now its failed again with the same issue. I've booked thd repair but it's taken days of dealing with rude customer services and it has to go to the Netherlands because the UK repair centre is full. Their products are clearly not fit for purpose and their attitude is shocking. Avoid them if you can.

I paid $2000 for my ASUS computer on the 12th January 2026. This had to be paid before the shop ordered it. Arrived a week later and the computer guy came and set everything up on it ehich cost another $300 plus I had to purchase Microsoft which was another cost. Then on the 15th March 2026 I got an error message which I couldnt get into my computer. Took it in to computer guys to fix and they are saying that it is the hard drive which they have to get parts and fix. I said I wanted the computer replaced and they said it is up to ASUS which they still have not heard from. So now I am waiting. I need my computer for my work andbit looks like ASUS are not coming to the party yet. Dont buy ASUS cimputers. I do not recommend

Spent pleanty on Asus over a 10 years period. I have had no problems with the quality of the computer parts, hardware and monitors. But I purchased a case and it went missing all they did was delayed and mess around. Avoid buying directly from Asus!

Appalling after sales service.
The charger supplied with my Vivobook failed after three months. I bought a new one so I could use my laptop and everything was fine. Laptop and charger professionally checked and verified that the charger alone was at fault.
Through my retailer I returned the faulty charger. Asus would not replace it unless I returned the laptop too (which would mean removing all passwords and my data and likely to be away for "several weeks".
There followed weeks of email exchanges but Asus would not honour their guarantee and replace the faulty item. Totally inflexible.
I will never buy Asus again. If anything goes wrong, you're on your own.

Pre-ordered. The stock arrived on Tuesday. Its Thursday and the item still hasn't even shipped. 3,599

"customer service" guy I have been speaking to sounds like he just woke up and couldn't care less.

I have called each day. each day they say today today today. Not 3 days in I am told there is a "technical issue" that cannot be elaborated on and that the shipment will not take place for a week or 2.

Premium prices with zero service.

I bought an ASUS ROG Strix G18 (2025) G815 with the Resident Evil Requiem GeForce RTX 50 Series Bundle. While the laptop is a beast, the customer experience has been a nightmare.

The laptop arrived, but the game code—advertised as included—was missing. I contacted ASUS, who forwarded me to their distributor, FiveTech. Despite providing all the requested info (invoices, serial numbers, etc.), their only response was to claim the process is "automatic." It is not. Per the official NVIDIA guide, the retailer MUST provide a 16-digit code.

After I pointed this out, they simply stopped responding. You cannot ignore a customer's statutory rights just because a technical process failed. This game retails for £60, and that is what I am owed. Since the merchant has reached a deadlock of silence, I am now initiating a Section 75 claim via my credit card provider to recover the value.

This is easily some of the worst customer service I’ve experienced. Buyer beware. I will not be purchasing anything off Asus again

What a waste of money.

In a way its quite refreshing to see Asus get such a low star rating. They are absolutely rubbish, my oled screen on my daughters laptop shattered with a sneeze and now im paying £360 with as its 18 months old and outside of the 1 year warranty obviously.

Pooly built laptops.

Avoid if you can, and if you can't, handle them with kid gloves.

Their laptops are great especially the TUF series cuz it's military grade shock resistance

Worst service ever!! Bought an ASUS laptop for my work 6 months ago. It broke all of a sudden - no warning, completed a form for return and repair as still under warranty and after 4 weeks they still haven’t arranged it to be collected. They are blaming the courier arrive. This collection address is a busy clinic with couriers coming and going every day, so I just don’t believe it. I’m getting no where fast!! Avoid ASUS computers - terrible computer and even worse customer service!

I bought a laptop from Asus and unfortunately the software wasn't installed correctly and I can't upload any new software.

I contacted them about it and they refused to help saying I needed to contact the software supplier

i have spent two days trying to fix the problem and I've still not fixed

I can't work on it anymore because i get so extremely angry

The laptop is rubbish as is the customer service.

I will never buy Asus again. An absolute waste of time and quite I was quite insulted by their customer service

My recommendation is do not buy Asus as you will regret every time you use the laptop

I purchased a high-end gaming laptop worth £4,399 from ASUS Store UK on 6th January with next day delivery, and they sent it via Parcel Force, who then lost it in transit. After 15 days, ASUS Store UK is still refusing to provide either a refund or a replacement, which is completely unacceptable for a non-delivered, high-value item.
There is no way to contact official ASUS customer service directly for this order; every call is diverted to a third-party company that handles their calls, and they repeatedly hide behind the excuse that they are “just a third-party contractor.” This third-party team is refusing to escalate calls properly and even refusing to raise a formal complaint when asked, which feels like a deliberate tactic to block any meaningful resolution.
On multiple occasions, when an escalation was requested, they claimed that a manager would call back, but when finally speaking to a manager, it was confirmed that no such escalation request had ever been raised. This shows either complete incompetence or intentional dishonesty in how they handle customer complaints and escalation requests.
To make matters worse, one of their team members even blamed me when I asked for a replacement, saying words to the effect of: “How can we trust you if we send a replacement and the previous laptop arrives?” This is an outrageous accusation against a paying customer who has simply not received their £4,399 item and is asking for a basic resolution.
They also refused to mark the parcel as “return to sender” with the courier, even though doing so would mean that if the parcel is ever found by Parcel Force, it would automatically be sent back to ASUS. Instead of taking reasonable, customer-focused steps, they are choosing options that delay and obstruct any resolution.
There is nothing in their terms and conditions or on their website that mentions a 30-day “investigation” period before a refund for lost goods, yet they insist on this arbitrary delay while ignoring their obligations as the retailer. Combined with the inability to reach official ASUS support, the third-party call handling, the refusal to escalate, the failure to log complaints, and the blame-shifting onto the customer, this has become the worst customer service experience imaginable.
If ASUS Store UK continues to operate like this—losing extremely expensive items, refusing refunds or replacements, hiding behind third parties, and treating customers with suspicion instead of respect—they will quickly destroy their reputation and likely disappear from the UK market. I would never recommend ASUS Store UK to anyone.

I bought a budget laptop vivobook but did not expect to have to re-install from new. The WiFi just disappeared off the device where I could not get back online. Lucky for me I had an old laptop where I could put a re-install image on a usb and well re-install not what I expected being taken just out of the box.