Asssa Anmeldelser 

Would like to thank Karin Devlin and Josefina in the ASSSA Vera office. Always helpful, friendly and very professional. Thank you ladies

Esperanza es muy servicial y me resuelve todas las dudas. Buen servicio y muy agradable.
Espero que no nos falte nunca en la oficina.

Esperanza es extraordinaria. Simpática, agradable, servicial y muy resolutiva.
Siempre atenta y muy contento con el servicio.

Can only be positive about Victoria in the Albox office, efficient polite and always extremely helpful....she goes above and beyond to help with all our appointments 10/10

We deal with Albox for all our doctors, hospital appointments Victoria is brilliant, nothing is too much trouble,my partner broke her hip just over a year ago and Victoria in Albox sort out everything, physio etc etc ,many many thanks Victoria 🙏

Muy buena atención al cliente y respuesta inmediata, en Orihuela costa
Me atendieron muy bien,principalmente Esther Fernández
Saludos

I'm so happy with the service Victoria provides; she is very helpful all the time with our appointments for doctors, dentists, and hospitals. 10/10

I always have fantastic service from Victoria. She is so helpful. Booking appointments and securing doctor's appointments when I have struggled. 5 stars from me.

I am giving Victoria at the Albox office 5 stars, she deserves nothing less, very friendly, efficient, and quick to deal with your concerns. Her company ASSSA would not be 5 stars but I would never give an insurance company that score as they are all the same, quick to take the premium and quick to look for how you aren't eligible for the treatment needed.

La experiencia con ASSA y con la oficina de Antequera es bastante positiva. Muy eficaces en la tramitación de las autorizaciones y muy amables en el trato y asesoramiento.

Perfect service.

Not understand what needs authorisation and how

ASSSA es lo peor. Me dijeron que tenía que actualizar mi póliza porque era un requisito para mi nueva solicitud de visa de residencia. Estaba dispuesto a pagar la nueva póliza del año siguiente un poco antes para poder obtener una nota de cobertura para la visa. Esto nunca sucedió. Tienen "agentes locales" a los que es imposible contactar (ni por teléfono ni por correo electrónico). Solicité un reembolso hace dos meses porque cuando llegó la copia de la nueva póliza, todavía tenía la antigua, no la actualizada que me dijeron que necesitaba. He estado intentando obtener un reembolso, pero siempre me dicen (si es que recibo respuesta) que "la oficina central está investigando el caso". No contraten un seguro médico con ASSSA. Son pésimos.

ASSSA are the worst. They told me I had to update my policy because it was required for my new residency visa application. I was willing to pay for the new policy for the following year a little early so I could get a visa cover note. This never happened. They have "local agents" who are impossible to reach (either by phone or email). I requested a refund two months ago because when the copy of the new policy arrived, I still had the old one, not the updated one they told me I needed. I've been trying to get a refund, but they always tell me (if I even get a response) that "the head office is looking into it." Don't get health insurance with ASSSA. They are terrible.

Rebeca at head office was so helpful when I needed assistance arranging approval for a medical scan that wasnt available in my current area. She kept me constantly up to date whilst she researched alternative hospitals for me.
I couldn't have asked for a better service from ASSSA and would highly recommend.

This is an expensive way to get the necessary insurance for an NLVisa. Do not consider it medical coverage. Also you must cancel at least a month before it expires otherwise it renews automatically. I have not even been able to get my teeth cleaned. Try Sanitas for equal or better service for 23.8% of the cost. I definitely consider my purchase of this insurance an error based in ignorance.

We have been with Asssa for the past three years so thought it was the best time to share our experiences with others. Firstly, most 5* reviews on here are a reflection of the service from the local office and yes, that is nearly always very good. They are trying to sell you a product after all so they will be polite and go the last mile for you to get you on board. What we have experienced when we signed up is not what we expected. We have found that when we have needed to use the services, some of what people would call 'basic' treatments (eg a basic dental scan) were not included in our cover, which is probably why the 'user manual' is quite vague about what you are actually covered for and not covered for! You also have to get permission from Asssa BEFORE you have ANY non emergency procedure done (and most likely, emergency treatment) and this is when these surprises come to light. From reading other reviews and Social Media, many of their clients in Spain have also encountered these problems. Also, even though it states in their manual that most facilities are English speaking, we have found this not to be the case so don't rely on this until your Spanish is up to speed because this is not correct. Contrary to what they say, Asssa WILL increase your premium price each year regardless of whether you have any claims or not! After being in Spain for a couple of years, we decided to join the Spanish healthcare system with the 'Convenio Especial' arrangement. You are eligible to join this after just one year in Spain. PLEASE BE AWARE, Asssa won't let you go so easily, so if you do decide to take out a policy with them and at some point decide to leave, MAKE SURE that you give them at LEAST a months notice of cancellation of your policy renewing on 1st January OR THEY WILL automatically renew the policy and charge and hassle you for it as per their T&Cs which will result in costing you £thousands for something that you don't want or need! They will also threaten to persue this through the court system! There is no opt out from this auto renewal with Asssa! Our bad experiences with Asssa over the past three years leads us to recommend people to go elsewhere for your health insurance in Spain. There are many health insurance companies in Spain to choose from, I wish I had gone elsewhere!

I have recently had a bereavement and I would like to mention Dagmar in the Denia office for her kindness and for being so helpful to me at this sad time. She has also assisted me in the past when my husband was ill. I find her calm, gentle and kind. She has all the qualities needed for a difficult job.

The only thing you get with this company is a quicker appointment - absolutely no concern as to what consultant at hospital recommends they go for the cheapest option (in my case barbaric invasive surgery rather than new modern option) won't release me from policy early (in my case they approved an invasive operation €2500 - but wouldn't pay €3000 for more recommended modern proceedure I am not allowed to pay difference- madly ASSSA is holding me to €82 per month premiums till end of year (just over €700) whilst still approving €2500 operation (which I won't go for if they let me out of policy to allow me to save for modern proceedure (disgusting)

Sehr hilfsbereit , freundlich! Fachlich sehr versiert !!

Llevo con ASSSA poco tiempo, un año y cuatro meses, mi experiencia con ellos ha sido muy positiva, he usado el seguro por un dolor de espalda y no he tenido ningun problema, todo lo que he necesitado me lo han concedido, hasta una RMN y sesiones de reabilitación, varias dudas que he tenido me las han resuelto muy rapido, el personal de ASSSA con el que he tenido contacto muy atento y amable, estoy muy contento con ASSSA.