Arriva Croatia Anmeldelser 

I was traveling from Rogoznica to Primosten 14.09.2025. Bus had 18min delay. On the way back Primosten- Rogoznica delay 1hrs!!! There were no other connections to get anywhere. People were trying to make groups to take an Uber. Unacceptable time of delay!

Avoid at all cost, the Rab Zagreb line ,one driver without rest despite law, the company doesn,t care if you will arrive alive, after Zagreb the same driver drove to a new destination without a break

Personal je Jako usluzan. Svakako zaslužuju naj vecu Ocjeenu , Fala na ugodnoj vožnji
Icicu opt sa vama

I had a bad experience with this company on August 9th and wrote an opinion about it. I also complained to the company. As a result, they revised the situation and I got my money refunded, which is why I'm changing my mind and giving them a better mark. Still, I'm not giving them a better result as I think this has been a personal solution but they need to improve their public service by arriving at the right time or else informing the public of any mishap that is keeping the bus from arriving on time. I also think it is necessary to state it clearly when buying the ticket that luggage needs to be paid for separately.

Highly unreliable, 40+ min late both ways between Split and Trogir without any updates or information, would absolutely not book here again

My five stars go to the amazing bus driver😎
So, the bus on the line Poreč Zagreb has some bad problems with air conditioning. Literally, the water is falling on the passengers🥶😱😱😱. They even changed seats, luckily, the bus isn' to full. Then the water starts to fall on the bus driver 🥶😱😱😱 poor man just keeps driving and never says anything negative. He is also, alone. Doesn't have a fellow driver like it was when I went to Poreč. So he handles the passanger tickets, their luggage and this broken bus with a SMILE. THAT is unbelievable! Such a great patience is so rare to see these days, I am impressed!!! Please give this man a raise🙌🙏🙏🙏

We took the Arriva Bus 2 Times during our trip.
the first time we had 2h of delay , the journey from Split to Drage that suppose to last 2h15. The second trip, the bus arrived 45 min late on a trip of 50min.
We had to pay for the luggage.
Plus the toilet were locked, when the journey lasts 4hours it is inacceptable

....... horrible customer service, bus 40 minutes late.

Bus drivers shouting and saying they will throw me out of the bus (suspecting I was laying when I said I have a ticket) in the middle of nowere (it was night) just because I coudn't make log in to the app and show the ticket in the first minute (I thought I made a screenshot but I didn't so I needed a minute to make a log in to the application and show them my ticket.
They were also late 45 minutes.

Awful. I took the bus in May from Split to Zadar. Bus arrived late, got delayed further on route, arrived 90 mins late (it's a 2hr journey) + I missed my onward connection. Contacted customer services for a refund which I was due by their T+Cs and they simply refused.
Important to note.. their buses I realise often take the small back routes not the motorways unlike say Flixbus so are prone to delay. That's bad.. them not caring about their customers is worse.

Lowest review ever!
Real caos,may it happens that to costumers has the same seat number !
Fire those loosers ,dont use it

I have used Arriva in other countries, finding a pretty good standard of service. However my experience of Arriva in Croatia was awful from start to finish. Abrupt ticket sales, an even more abrupt abd rude ticket collector. Charge for luggage, which wasn't offered or mentioned beforehand. The 5+ hour trip from Rovinj to Zagreb on a coach with a broken toilet made life interesting.
Arriva need to up their game and make improvements to this service.

Bus come 1.5 hours late. They stop every 3km to pick up passengers even if there is no seats left. They charge 1.3eur for every bag you carry. On website they say that travel from Split to zadar takes 3hours, in reality our trip took 4.5 hours long. Awful service, do not recommend at all.

This is outrageous! The bus didn't show up, we waited an hour and a half! I tried calling them to no avail, and no one answers! I paid for the tickets in advance, a waste of money and time! A scam and a fraud!

Išao sam od Zagreba do Malog Lošinja, jedva da smo stajali, WC u autobusu je bio zaključan, iako smo neko vrijeme bili zaglavljeni u prometu zbog gužve. Kako možete ne osigurati tako osnovne potrepštine, to je izvan mog shvaćanja. Za 48 eura, volio bih se sljedeći put ne upišati, molim vas i hvala.

The bus didn't show up, we had to catch a taxi and we were refused a refund

Kupilem przez Omio bilety z Dramalj do Rijeki 5 biletów na autobus którego nie było w rozkładzie.
W biurze stacjonarnym w Crikvenicy chciałem sie upewnić że mam dobre bilety i wtedy okazało się że jest problem. Nie chciano mi oddac pieniędzy. Musiałem kupic bilety ponownie na inny autobus, a w aplikacji Omnio zakupione bilety udało mi się anulowac, ale oddali tylko 70%.
Nikt nie chciał przyznać się do błędu. Straciłem 30% nie z mojej winy.

A trip 120 Km tog 3h and 40 min and it costs 29 eur plus a have to pay for the bagage.

Bus došao 1,5h kasnije.
Vozači ne pričaju hrvatski.
I još dodatna naplata za kofer.
Nikad vise neću ic sa Arriva.
Jako loše

Wir wollten mit dem Bus von Krk nach Malinska fahren – eine Strecke von nur etwa 20 Minuten. Als der Bus kam, hat der Fahrer uns einfach nicht mitgenommen, weil er nicht so viele Tickets ausdrucken wollte. Wir waren zwei Erwachsene mit fünf Kindern und konnten die Tickets nicht vorab online kaufen, da das nur mit Kreditkarte möglich war – und wir keine besitzen. Der Ticketshop war geschlossen.

Auf Nachfrage, ob er uns wirklich mit fünf Kindern stehen lässt, kam vom Fahrer nur ein genervtes: „Ja eben, so viele Tickets!“
Einfach unfassbar.

So etwas haben wir noch nie erlebt. Für ein Urlaubsland wie Kroatien, das auf Familien und Tourismus angewiesen ist, ist dieses Verhalten wirklich eine Schande.

Wir werden nie wieder mit Arriva Croatia fahren und können nur dringend davon abraten – besonders Familien!