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I just came back from Zagreb Bus Station (Zagrebacki Kolodvor) in Croatia. I bought a ticket from Zagreb to Belgrade (Serbia) from Flix Bus, using their fine app.
Everything looked OK, they sent me a ticket on my email and also retrievable from the app.
But then they sent a new email that the journey is delayed by 25 minutes. Also the new departing time was updated on my electronic ticket. Me and my cousin who gave me a lift went to a station's restaurant and we discussed how cool this company is and our good luck to not having to wait almost an hour for the late bus.
But then when we came on to platform 15 minutes before the new time, we learnt that the bus had actually gone on time!!!
This was horrible experience. The only thing that their consultant could do is to change my ticket for the next bus which runs as late as 10.15 PM. He at least appologised and was honest enough to tell us this was not the first time that such thing happened.

Ho preso il flixbus da Ljubliana a Firenze. Linea di sabato 4 luglio ore 12.10. Alla partenza uno dei due conducenti non ha fatto utilizzare i posti in prima fila dietro al posto guida, dicendo che li avrebbe occupati lui per sedersi e per le sua borse. Quando gli ho detto che i posti erano prenotati è stato aggressivo e rude, mi ha detto di spostarmi in fondo al Pullman, nonostante gli abbia detto che mi sarei sentita male stando dietro.
Ha detto che se avessi continuato avrebbe chiamato la polizia, che lui non poteva farci niente e la colpa era della società. Sono rimasta sul pullman impaurita, non sono neanche scesa alla sosta per paura di ritorsioni o che partisse lasciandomi a terra.
Un altro ragazzo, anche lui con il posto prenotato in prima fila gli è stato intimato in modo violento di spostarsi, questo ragazzo si è impaurito ed ha iniziato a tremare per la paura. L'autista non si è fermato neanche davanti a questo!!!!
Questo autista non è in grado di condurre questa professione, è aggressivo e intimidatorio e decide a suo piacimento disponendo dei posti, incute terrore e si ha paura di essere malmenati da lui !!!!!!
Io e la mia amica non abbiamo potuto occupare il mostro posto e lo stesso altri passeggeri, un ragazzo è sceso prima della fermata prevista ed ha preso un treno per arrivare a destinazione.

Autobus mi nezastavil... ani neukázali na obrazovce, kde má zastavít...musel jsem se jit zeptat obsluhy. Ta mě poslala na nástupiště, ale autobus nedorazil...takže mě dali novou jízdenku na bus , který jede místo přes noc přes den 14 hodin... a samozřejmě teď budu muset platit 2 × ubytování, protože noci, kdy jsem měl být v autobuse se nekonají a jedu přes den a další autobus mi nenahrazuje, takže musím čekat do dalšího rána... (zatím nevím, jestli ten zítřejší autobus přijede...pokud ne bude to už fakt problém...)

We had a terrible experience with FlixBus in Croatia. We purchased two tickets from the ticket machine next to the bus station, but when it was time to depart, we couldn’t find the bus and were unable to get any meaningful assistance.

The staff member in the ticket office told us that our bus was not on her list and that she had no idea where it was departing from. The information centre was equally unhelpful. When we asked if our tickets could be transferred to a service that was actually listed, we were refused and told to purchase new tickets instead. We were simply directed to a screen displaying information on how to submit a complaint.

The whole situation left us feeling abandoned as customers. Rather than helping us resolve a genuine issue, staff seemed completely uninterested in finding a solution and appeared content to let us pay twice for the same journey.

The experience on the bus was no better. The driver was dismissive and ignored basic questions, such as where we should place our luggage and where our bags had been moved after he relocated them.

Overall, the customer service was among the worst we have experienced while travelling. Given the choice, I would rather walk from Zagreb to Ljubljana than use this company again.

Worst bus experience of my life.

We traveled from Mostar to Dubrovnik on 02.06. The bus (registration M35-J-790) was driving extremely slowly, often around 40 km/h until Neum. I'm not someone who likes fast driving, but even 60 km/h would have been reasonable.

The upper deck was unbearably hot, as if the heating was on despite it being a 30°C summer day. We had no scheduled breaks and were never told when we would have a restroom stop; in fact, I doubt one was planned at all. As a result, passengers would step outside whenever the bus stopped to pick up new travelers, often just for a quick cigarette because there wasn’t enough time to wait for the toilet. The drivers would then get annoyed, even though people were usually outside for less than five minutes.

The bus was scheduled to arrive at 15:50 but arrived more than an hour late. We were the only bus at the border crossing and first in line. Border checks took some time, but certainly not more than 30 minutes. Because there were no breaks, many passengers used the restroom inside the bus, which eventually caused a strong unpleasant smell, making the air unbearable.

What was especially disappointing is that our FlixBus journey from Belgrade to Mostar on 01.06 was excellent. The drivers were kind, professional, kept passengers informed about stops and break times, the air quality was good, we had enough breaks, and they were of reasonable length so we had enough time to use the toilet and buy snacks. The drivers drove at a very pleasant pace.

Although that journey was much longer, it felt much shorter than the Mostar–Dubrovnik route.

Until today, I always believed buses were more comfortable than traveling with small van services.

I am very disappointed with FlixBus, especially considering Mostar- Dubrovnik experience and the lack of response to my emails. I hope I won't have to travel with FlixBus again, and I hope the good drivers I encountered find a better company to work for.
Also i dont blame Mostar- Dubrovnik drivers. Its not their fault for bus not having proper air conditioning. They probably didn't have working speaker. And since bus was old maybe they couldn't drive faster on crooked highway.
I blame company for poor organisation and maintenance of buses.

Vrlo loše iskustvo s FlixBus i definitivno ih više neću koristiti. Isto preporučujem i drugima.

Jučer je autobus kasnio više od sat vremena, a imala sam vezanu liniju Rijeka – Zagreb – Đakovo. Zbog kašnjenja bus bi propustila presjedanje i bus iz Zagreba mi je međuvremenu otkazan dok sam jos bila u Rijeci jer fizički nije bilo moguće stići na njega. Na kraju sam odustala od cijelog putovanja jer sljedeću vezu za Đakovo nisam imala do idućeg jutra, a noć provoditi na kolodvoru u Zagrebu sigurno nisam planirala.

Tražila sam povrat novca jer sam od putovanja odustala isključivo zbog njihovog velikog kašnjenja. Karta je koštala 23,48 €, a oni mi danas javljaju da mi mogu izršiti povrat od 7,48 € uz objašnjenje da je “naknada za obradu” 15 € .

Naplaćivanje tako velike naknade u situaciji kada je problem nastao isključivo njihovom krivnjom potpuno bezobrazno. Ispada da putnik plaća posljedice njihove neorganiziranosti i kašnjenja.

Vrlo razočaravajuće. Ne preporučujem, pogotovo ukoliko trebate negdje biti na vrijeme.

Our experience with FlixBus from Dubrovnik to Split was unfortunately very disappointing, not because of the bus ride itself, but because of the way passengers were treated during boarding.

We booked directly through the FlixBus website and paid extra for reserved seating for our group of four. We arrived at the station about 50 minutes early, organized and ready to board. The problems started when the driver attempted to scan our boarding passes. He barely made an effort, then simply stated they would not scan. Instead of explaining the issue or trying to help, he would only wave his hands and speak in Croatian, refused to say a word in English.

What made the situation especially frustrating was that later during the trip, the same driver made multiple announcements about washroom breaks in very good English, so it was obvious language was not actually the barrier.

We then tried to get assistance from the ticket and information agents at the station, only to be told they could not help because we booked through the FlixBus website instead of buying locally. One of the agents even commented that the driver “speaks English if he wants to,” which honestly said a lot.

At one point it appeared we would not even be allowed to board because there were no seats available even if we wanted to buy four new ones. After further discussion between the driver and staff in Croatian, we were finally allowed on. There were no seats reserved for us despite paying and extra 3.69 Euro for each seat selection. Later, FlixBus refunded the seat selection fees, which we appreciate, but that does not change the overall experience.

As international travellers, we understand things can go wrong and language can be an issue. What matters is basic willingness to help people navigate the issue. Unfortunately, that was completely missing here. Future travellers should be aware that customer support on the ground may be extremely limited, even when issues arise from FlixBus’ own systems.

I intended to reschedule my trip, but due to a confusing app interface, I accidentally cancelled it instead. I ended up losing almost the full ticket value (€17+), receiving only a €3.50 voucher. Customer support only replied with generic messages and refused to consider the situation or offer any goodwill adjustment.

Overall, the process feels misleading and unfair. I expected better customer service and a more transparent system.

The only PRO (to add 1 star - 2 instead of 1 out of 5) is the affordability:
good luck trying to buying a 5-hour bus ride for around $15 in the US.
Everything else are CONs:
1. It was rather warm, almost hot in the bus 1/2 way of the 6-hr. ride (Zagreb - Split, Croatia) until I begged the driver at the mid-way stop to lower the temperature.
2. No promised WiFi on Zagreb-Split almost 7-hrs. road.
3. The Zagreb - Split ride took 6 hrs. 46 min. instead of scheduled 5 hrs. 15 min.
There seemed to be something going on at one intersection (not driver's fault, but it didn't make us happier).
4. The paid seat reservations were not honored.
We paid extra for desired seats on the Split - Dubrovnik, Croatia, ride, in order to view the enchanting beauty on the right-hand side, but a shrewd lady dropped in our 2 seats and lied that she too had those seats, and the driver didn't even bother to check her seat and call out her bluff and declared, No Reservations", and FlixBus refused to refund us the seat reservation extra charge, "Send us a proof."
Proof?.. How, go back in time and take a photo of that pushy woman sitting in our seats, or record a video of the driver's "No Reservations" announcement?
5. The driver was flipping his cell, phone and texting , and it made us very nervous on the mountainous road.
I gently and quietly pointed that to the 2nd driver, and he asked his partner, to which the driving guy replied to me, "It is work" but stopped texting.
6. At the stop the 2nd driver (partner) smoked right on the bus entrance step, and the wind blew all the smoke in the bus though the open door, and I had to ask him to move a step away from the door.
7. The lavatory/toilet condition was terrible: no paper, no water, and the cabinet shield/cover(?) was taped close, but it flung ajar/open, and there was no way to enter, so you had to hold it with 1 hand (if you could figure it out). Disgusting!
Very POOR SERVICE AND CUSTOMER CARE!
On their website they post pages of happy "Customer Satisfaction" reviews.
What Customer Satisfaction?...

Greškom na flixbus web kupio kartu Zagreb- Šibenik a trebalo mi Šibenik- Zagreb. Kad stiga na kolodvor vidim grešku, kupia novu kartu...pišem na chat korisničke podrške a i na emailove 5x, moli da mi ljudski prebace krivokupljenu kartu za 5 dana poslije da imam za povratak...doobio vaučer od 2.80eur jer da to u skladu sa politikom poslovanja firme....
Gospodo iz Flixbus, imati če te i Vi jednom u životu brigu na glavi i pogriješiti i znajte da ima Boga

Got by my mistake a online ticket from B to A, but need A to B. On desk buy new ticket. Writing customer service chat of flixbus and 5x emailing additionaly...asking not money back but vaucher to buy new flixbus ticket to comeback home in several days...got vaucher os 2.80eur...🙂‍↕️🙂‍↕️🙂‍↕️ with rest upto 14 somebody will buy a chocolate cake...wishing them long time on toillete

Company should have educated drivers instead of drivers which stops in the middle of the road to ask instructions from local people passing by. Very unpleasant ride due to super high temperature and driver wont turn off heating even he got asked nicely from several passengers. SHAME ON YOU FLIXBUS!!! NOT RECOMENDED AT ALL!! AVOID AT ALL COST

Autobus kasnio 1sat i 30minuta platimo rezervacije sjedala na kat a dode autobus koji nije na kat zotalno drugi broj autobusa uzas uzasa novac bacen u vjetar stigli na odrediste 2h j 10 kasnije autobus stari globtoursa

Todella epäkohtelias kuljettaja ei meinannut päästää bussiin koska esitin vahingossa hänelle invoicen jossa kuitenkin luki myös "ticket". Onneksi paikalle tuli hieman ystävällisenpi työntekijä joka malttoi odottaa pienen hetken kun avasin oikean asiakirjan.

Terrible experience with this company during a trip with my family from Dubrovnik to Budba. The driver behaved arrogantly, and despite having purchased my tickets, he wouldn't allow me or my family to travel. The company should understand that they owe it to their customers and should fire these rude and ill-mannered people. I will never travel with this company again.

have been forced to use Flixbus Croatia during few years, as there are no other way to get from either Split or Zagreb airport to Skradin, where my boat is. every time is getting worse. Very rude and arrogant drivers, they have broken once my luggage handle, which have been on 100 flights... They do speak only few words in English, and look like some cargo truck drivers. also once they cancelled the bus 12 h before and it cost me to rearrange the flights to South America 1.5 K EUR.buses are very commonly late, some times almost an hour!!!!!! this is for 3.5 h trip.Horrible zoo

Avoid FlixBus as much as you can. Bus drivers are very rude to passengers. I was almost kicked out from the bus in Trogir just because I didn’t understand Croatian and they were totally unwilling to help, so I stored my luggage in the compartment for Split, so they made me get on the compartment to look for my suitcase while they were shouting at me. During this stressful situation I lost some very important personal belongings. I tried to contact an agent but they didn’t take my complaint so I just lost it. Awful situation in a foreign country.

Flixbus linija Skradin – Split (lipanj 2025.)

Putovali smo Flixbus linijom iz Skradina prema Splitu i doživjeli vrlo neugodno i razočaravajuće iskustvo.

Osoblje zaduženo za ukrcaj i prtljagu bilo je izrazito neljubazno i nepristupačno. Kada smo zatražili pomoć s prtljagom, dobili smo grub i nepristojan odgovor da „nosimo manje kofere“. Takav komentar je apsolutno neprimjeren, posebno s obzirom na činjenicu da smo dodatno platili za prtljagu.

Kofere je trebalo podizati i slagati u visinu na vise razina, što fizički nije moguće za mnoge putnike – osobito starije osobe, djecu ili putnike s ograničenom pokretljivošću. Flixbus ozbiljno treba preispitati i unaprijediti svoj sustav ukrcaja prtljage, jer ovakva organizacija nije niti sigurna niti humana.

Uz to, sjedalo koje je bilo rezervirano i plaćeno bilo je u potpuno neispravnom stanju – rasklimano, oštećeno i neupotrebljivo za sjedenje. Na ovakvoj dugoj relaciji to je ozbiljan propust i pokazuje nedostatak kontrole i održavanja autobusa.

Očekujemo da se ovakve situacije više ne ponavljaju, te da se odgovorno osoblje sankcionira ili dodatno educira, a uvjeti za putnike poboljšaju – u suprotnom Flixbus ozbiljno riskira gubitak povjerenja putnika.

Trenutno, ovu liniju ne bismo nikome preporučili.

Me and my friend were left stranded in Venice, causing a huge loss of money and time. Our ticket said that the bus leaves from stop C4 but in reality it left from several stops away from the location written in the ticket.

Their agent then lied that the bus left from C4, even though we had picture evidence of being at C4 15 minutes before departure. She offers 15 euros as a refund which we never got.

We then had to book a new bus to another city which we can prove left from another location than stated in the ticket, but luckily we made it. We also had to pay a hotel for the night and two more tickets for an early morning bus. None of these were offered to be refunded. Instead they lied that their radar shows the busses left from C4 and that our videos are useless.

They opened several incidents, but for months we didn't hear from them. Every time we tried to talk through their chat, they offered 0.98 cents, and when we asked about the 15 euros and incident numbers from the cases or to talk to someone else, they just closed the chat.

We are sending the screen shots, screen recordings as well as videos and pictures of our failed departures to the authorities, as flixbus is evidently unwilling to solve the issues.

Rude bus driver, Some of the customer service is rude, made me throw my food away. I think generally not inclined to use them again