In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Vis mer
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Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Vis mer
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Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Vis mer
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Informasjon om virksomheten
- Produsent
- Produsent av varmtvannsbeholdere
- Leverandør av varmtvannsbeholdere
- Leverandør av elektrisk utstyr
- Leverandør av varmeutstyr
- VVS-firma
Om Ariston UK
Skrevet av virksomheten
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktopplysninger
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Storbritannia
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Middels
2k anmeldelser
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ordered a product online
Ordered a product online, asked to return within the 14 days return period without even opening the original packaging And still got declined.
16. januar 2026
Svar fra Ariston UK
Dear customer, thank you for contacting us. As per our Warranty Terms & Conditions, available at www.ariston.com/en-uk/warranty, our local Service Partner has attended, and replaced the damaged component promptly. We remain available for further comments at customer.relations.uk@ariston.com. Kindest regards, Ariston Uk Customer Relations Team
Engineer not providing the service and giving false information
The part that has already been changed by your company previously is not working and I was told by the engineer that it's not covered this time
Good I have just read your reply
Your engineer didn't tell me what you have wrote in your reply
Your engineer told me that heat exchanger plate is faulty and that's what needs changing which had been replaced by your engineer not long ago when they made a total blunder of the repair changing the wrong parts so obviously they have not done the repair properly previously and now trying to shif the blame as a matter of fact it was the same engineer who attended before took various parts apart and then left the boiler like that for days and then another engineer came and ordered new parts and said the previous engineer did not know what he was doing
You need to investigate this because clearly your engineer is not doing his job properly
Just to clarify you can check your records this part was replaced in April 2025 which I was told by your engineer is the issue currently so the part has not even lasted a year
31. desember 2025
Svar fra Ariston UK
Dear customer, thank you for contacting us. We can confirm our engineer reported, after attending, that there was a blockage due to water contamination/dirt in the system, which will not be covered by our manufacturer's warranty. Please see full Terms & Conditions at www.ariston.com/en-uk/warranty. Kindest regards, Ariston UK Customer Relations Team
Under worktop boiler 3yr warranty
Under worktop boiler 3yr warranty. I have had three first two flooded my kitchen after 2 yrs the third one came 2 months ago would not heat the water i rang the costomer service they said adj it up id something snapped inside but it worked now it's so hot it's effecting the seals in the tap and it started to leak / leaking tap! Not good!
14. januar 2026
Svar fra Ariston UK
Dear customer, thank you for contacting us. Our Customer Service will be happy to assist: please contact them at customer.service.uk@ariston.com or raise your request directly from the registration page at https://www.warrantyregistration.ariston.com/content/aristonwarranty/gb/en/homepage.html with all required documents. Kindest regards, Ariston UK Customer Relations Team
You staff were very helpful
You staff were very helpful, also your call back service is great, I didn’t spend too long trying to get through to you
13. januar 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Quick response to request for a manual for an old boiler.
Supplied a manual for an old boiler within minutes of sending the details (photos of the boiler data tag)
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
ESPERIENZA SUPER NEGATIVA
Ho acquistato una caldaia Ariston con garanzia 2 anni, dopo appena 3 anni ovvero fuori garanzia ho cambiato la scheda e un altro pezzo che non funziona più. Il messagio era "mancata fiamma". Sono molto delusa dell'acquisto e ne sconsiglio la scelta.
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - the water heater has never worked, faulty twice within 12 months. Customer service rude, completely unhelpful, not even willing to check the issue and see if there is a resolution. Disgusted by the service and the products do not work.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Kelly,
We're very sorry to hear about the issues you've experienced with the water heater and our customer service. We appreciate your feedback and will be happy to investigate this situation, please tell us more on customer.relations.uk@ariston.com
Best regards,
Ariston UK Customer Relations Team
Jak dlugo można czekać na częś z…
Jak dlugo można czekać na częś z serwisu. Ja czekam dwa tygodnie i nic.
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Telephoned Ariston to report a fault…
Telephoned Ariston to report a fault with my boiler under warranty. They failed to send the job request to to engineer or send me a confirmation e-mail as requested. This is the third boiler failure I have had in 3 months. I would not recommend an Ariston boiler
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Mr. Batten, thank you for your feedback. Please note your request n. 2000715871 has been raised by our Customer Service on the 13th of October 2025 and has been completed on the system with intervention report by our Service Partner on the 16th of October 2025. A part was replaced during attendance.
We also see you have raised another request, today, and can confirm it was sent both to you and the local service partner timely.
Our Customer Relations team, however, remains available for any further investigation on this matter at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great customer service from Adam!
20. november 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
3 semanas a espera de assistência
Estou a quase 3 semanas sem o meu termoacumulador funcional. O mesmo que nao teve qualquer uso previo, sendo uma unidade nova. demoraram uma semana para enviar um tecnico para vir verificar a situação, o mesmo nao trazia as peças necessarias para fazer os arranjos necessarios. Desde então ja se passaram duas semanas e continuamos a espera que a ariston envie as peças para o parceiro, para podermos marcar o arranjo, uma vez que a propria ariston nao trabalha em lisboa. Isto para nao falar da falta de comunicação da ariston com o proprio parceiro que não sabia quando conseguiria ter a peça da ariston porque, como disse quem nos atendeu o telemovel, "nao falamos diretamente com a marca".
Nao me lembro quando foi a ultima vez que vi serviço de atendimento tao mau como aqui. Relembro que o termoacumulador nao teve qualquer tipo de uso prévio estando por estrear.
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear customer, please note that this page is dedicate to Ariston UK Customers only.
If your product has been purchased and installed in the UK, please tell us more at customer.relations.uk@ariston.com. Otherwise, please contact our local branch for your country at www.ariston.com.
Kind regards,
Ariston UK Customer Relations Team
The isolation valve identification
The isolation valve on my boiler was leaking and I was having trouble identifying the exact part I needed
After a phone call and an e-mail it was explained to me what I needed
11. november 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Prompt and excellent service ,thankyou
12. september 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Needed an old manual, dealt with straight away!
I needed a manual for an obsolete room sensor/controller, and received it within an hour!
Very helpful!
7. november 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great customer service
Great customer service, using reliable and professional heating company, all done in a timely manner.
22. oktober 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Took 8 + visits over a year and half to…
Took 8 + visits over a year and half to sort the boiler. Messed up what the call out was for multiple times as well, absolute shambles of a company
1. november 2025
Svar fra Ariston UK
Dear customer, thank you for your feedback. We would like to investigate what you are reporting, could you please send us additional details at customer.relations.uk@ariston.com?
Kindest regards,
Ariston UK Customer Relationos Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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