In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Vis mer
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Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Vis mer
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Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Vis mer
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Informasjon om virksomheten
- Produsent
- Produsent av varmtvannsbeholdere
- Leverandør av varmtvannsbeholdere
- Leverandør av elektrisk utstyr
- Leverandør av varmeutstyr
- VVS-firma
Om Ariston UK
Skrevet av virksomheten
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktopplysninger
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Storbritannia
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Middels
2k anmeldelser
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
So,Ariston,is that it. l am stuck with the problem and have to fit a new kitchen long before l meant to.
I have no complaints to make about the fitters
The boiler which was fitted was too deep for the wall mounted kitchen cabinets , in comparison to my two previous boilers (both Valiant) at my previous address (2000 and 2014) which were very neat and fitted into my then existing 300mm deep cabinets and had a digital control for the boiler pressure right on the front of the boiler ,making it easy to see and the pressure inlets were close at hand and almost eye level making them easy to operate . We were desperate to have a new boiler fitted at the soonest, at our new address, in the face of the cold snap in the weather being predicted,so we kind of folded a bit ,despite Steven explaining the extra depth of the boiler at the time.
Apart from above ,my main disappiontment is with how this Ariston boiler has been designed.
The only mechanics in a boiler the customer has to deal with, are the controls for recharging the pressure ,but in this Ariston model ,the taps are not too close to hand as you have to stoop too low to operate them and in doing this, the small watch -face- size manual guage ,which is further recessed and more in the shadow than the pressure controls ,is obscured by one's hand and arms and really hard to read when at the same time one is trying not to overcharge the boiler.For someone whose sight and mobility is not the best, it is not ideal.
I of course ,wasn't aware of the difficulty of operating the pressure guages until it was demonstrated after fitting.
I can only imagine how difficult it must be for someone less agile in the neck muscles ( l am almost 79) and with poorer sight than me ,let alone in a wheelchair.
The model does feel very 1990's.
Robert Gilmour
26. januar 2026
Svar fra Ariston UK
Dear customer, thank you for your feedback; we appreciate your suggestions, and will pass them on internally for our product development team to consider for future implementations.
Thank you again for taking the time to review our service.
Kindest regards,
Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Phils technical support was first…
Phils technical support was first class.
Nothing was a problem to help resolve the issue.
Thanks Phil.
3. februar 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Una basura de app
Una basura de app. Una desatención al cliente total y una marca que no responde en absoluto al precio elevadísimo de sus productos. Recomiendo cualquier otra marca que la iguala en cuanto a calidad, duración, garantía y prestaciones y mucho más económica.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
The Ariston UK team did everything…
The Ariston UK team did everything possible and went out of their way to resolve the issue. They couldn’t have done more.
Thanks :)
25. januar 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
As soon as the fault was reported
As soon as the fault was reported, the incident was instantly reported to the service engineer, who called within 5 minutes. Great service!
23. januar 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Ariston customer service
Roberto was so helpful - he understood the issue and was kind, friendly and professional. He explained what to do next but followed up with an email. Excellent customer service.
23. januar 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Had to complain to get a guaranteed part exchanged
I rang Ariston because my thermostat stopped working at less than a year old. I was advised that it was under guarantee and that the engineer would contact me. He rang and told me that they guaranteed boilers but not thermostats. I asked about purchasing a new one and was told to contact my local engineers. NOT helpful at all.
I then contacted Ariston again and put in a complaint. They asked several questions and requested photographs, which I supplied. ( I would like to point out that I registered the system with Ariston when I moved into a new build bungalow so they already had all the details ) They then passed me on to a third party company who came out to fit a new thermostat. I have no complaints about the lady engineer who came out - she was really good - full marks for her. The whole process took 4/6 weeks. Unacceptable !!!! Also if I had not complained, Ariston would not have been any assistance at all and I would have ended up buying a new thermostat and had to pay for fitting.
10. desember 2025
Svar fra Ariston UK
Dear customer, thank you for contacting us. We apologize about the confusion, as our service partner was under the impression that the thermostat's warranty had already expired; once this has been cleared, and thanks to your cooperation and the picturers you sent, we managed to re-confirm that this was, indeed, under its standard 1-year warranty period, and were able to reallocate the engineer for the direct replacement of the faulty thermostat.
We strive to provide a better service through our service partners and our customer service; we thank you for bringing this matter to our attention and allowing us to improve our process.
Kindest regards,
Ariston UK Customer Relations Team
Everytime i rang with a problem it was…
Everytime i rang with a problem it was handled quick and professional i know im in good hands thankyou
10. desember 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Excellent service
My heating went off but I had hot water!
I rang Aristotle and they sent an engineer who fixed the problem straightaway!
Very grateful to get it fixed and pleased with the service!
6. desember 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
I can really hand on heart say Ariston…
I can really hand on heart say Ariston team was really really helpful in solving out our problem with the new installation boiler after the warranty it has been an issue.
Very professional and helpful team many thanks to your Ariston
19. desember 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Hmmm
Your staff were lovely, friendly and professional. However there were long delays in fixing the issue which made winter very unpleasant.
Thank you
12. desember 2025
Svar fra Ariston UK
Dear Luke, thank you for contacting us. We would like to further investigate your case: please write us additional details at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Boiler warranty repairs
Pinar at Ariston HQ in Italy expedited our second warranty repair. Friendly and communicative call. BoilertechSW effected the repairs/replacements efficiently fitting around holiday dates/Xmas for mutual convenience.
23. januar 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great technical support
I attended a breakdown as an engineer on a ariston water heater, I was struggling to diagnose the issue until I spoke to ariston technical which sent me full blown up photos and explained to me some issues. I soon found the issue and had the heater up and running again.
22. januar 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
I spent more than a week to phone the…
I spent more than a week to phone the company to information on their agent in my area with telephone rings and cut off. Also used their chat and gave me the wrong information. Eventually when I spoken to customer service they told me they do have an agent in big city like mine. So Ariston E-combi Evo not working properly and Ariston not helping in the repair or give specific to somebody whom has experience in Ariston boiler. Very bad service .
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear customer, thank you for contacting us. We would like to investigate what you are reporting: please send us additional details at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Boiler Service Delay
Customer Service Manager took ownership and was a great help in dealing with the boiler code error
17. november 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
You will do anything not to honour your…
You will do anything not to honour your warranty agreement dreadful behaviour.
16. april 2025
Svar fra Ariston UK
Dear Steve, thank you for contacting us. We checked the engineer's report on their latest intervention and they mentioned the boiler was not at fault; the filling tap had been left open, hence the pressure had increased over 3 bar. This is a user error, not a manufacturing defect. We remain available, as always, at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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