In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Vis mer
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Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Vis mer
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Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Vis mer
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Informasjon om virksomheten
- Produsent
- Produsent av varmtvannsbeholdere
- Leverandør av varmtvannsbeholdere
- Leverandør av elektrisk utstyr
- Leverandør av varmeutstyr
- VVS-firma
Om Ariston UK
Skrevet av virksomheten
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktopplysninger
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Storbritannia
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Middels
2k anmeldelser
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Leaking Tank Again!!
I have an Ariston Andris Lux 15l 2kw undersink water heater. It was originally installed in June 2020. The tank leaked in 2022 and was replaced under warranty. It is now 2025 and the second tank has again leaked.
I contacted Ariston as I think 3 tanks required in just over 5 years isn't acceptable. I received the expected response that my tank was out of warranty. However it was accompanied by a comment 'that it would be advisable to get my installer to contact Ariston whilst on site doing the installation so they could provide advice for a more durable installation' Maybe Ariston should get advice on how to build a heater with a tank that doesn't leak after a couple of years causing damage.
I would give zero stars if possible for quality and customer service.
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear customer, thank you for contacting us. We understand you are dissatisfied with this situation and would kindly as you to provide further details about this directly to our Customer Relations team at customer.relations.uk@ariston.com, including installation pictures of the unit, in order for us to provide a more clear insight on this matter with the assistance of our Technical Team.
Kindest regards,
Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Sostituzione di caldaia in garanzia mai…
Sostituzione di caldaia in garanzia mai avvenuta
Serietà ZERO e servizio PESSIMO
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear customer, please note that this page is dedicate to Ariston UK Customers only.
If your product has been purchased and installed in the UK, please tell us more at customer.relations.uk@ariston.com. Otherwise, please contact our local branch for your country at www.ariston.com.
Kind regards,
Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Hit and miss experiences
Pending on the department and the day our experiences have varied. When we have checked the Professional Teams website and the information is not available we try contact Ariston and the response we get is "check Profession Teams" ... We have!! Phones are sometimes answered so unfortunately then email is the only form of contact to chase orders or queries. Something that could take minutes to sort takes hours waiting for email response. Also email addresses are constantly changed so you wait for a response that will never come.
11. september 2025
Svar fra Ariston UK
Dear partner, thank you for your feedback and suggestions; we will keep trying to improve our response times and would appreciate if you could contact the Spares Department about the issues you are encountering on Professional Team, so they can be properly looked at.
Kindest regards,
Ariston UK Customer Relations Team
The person who actually did the job was…
The person who actually did the job was very professional clean and tidy
4. september 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Called engineer and he was helpful and…
Called engineer and he was helpful and discussed the matter with my plumber
16. september 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Took a long time to sort out
5. september 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
Your feedback is very important to us, as we strive to provide a faster and better service to all our valued customers.
Should you want us to investigate your case specifically, we would be happy to do so: please write us at customer.relations.uk@ariston.com so we can assist you in this matter.
Kindest regards,
Ariston UK Customer Relations Team
Whilst we are very happy with the…
Whilst we are very happy with the Ariston ASHP and its controls so far, it is very noisy compared to our previous NIBE unit, and not so attractive in terms of design / colour
1. september 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
Your feedback is very important to us; we remind you both our Customer Service and local Service Partner are available should you have any issue with the product.
Kindest regards,
The Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The service was excellnt from the…outset
The service was excellent from the outset and initial phone call.
7. juli 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Customer friendly service solution
We had some issue with our Elco boiler and Gabriella from CS team was working towards the resolution.
I have to put a specific mention to Gabriella as she kept working in the background till she provided an exact solution.
This is attributed to Gabriella's customer centric attitude and the training the business has provided her!
Please keep up the good work and I wish more businesses take this approach.
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Friendly efficient service.
Friendly efficient service.
Excellent range of products competitively priced
9. september 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Requested a user manual for E-Combi…
Requested a user manual for E-Combi Evo. Very helpful response - copy emailed straightaway.
9. september 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
We had an engineer call within 24 hours…
We had an engineer call within 24 hours and resolve our issue.
19. august 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Ariston electric water heaters were…
Ariston electric water heaters were installed for my rented flats in January 2025. One of them was faulty and I had to call out engineers to repair. In the end the heater was replaced. My experience dealing with the customer contact was exceptional. The engineer visits and the replacement did not cost me any. All my hot water heaters have been working perfectly.
5. april 2025
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Had to book a warranty repair today…
Had to book a warranty repair today after my annual service revealed a leaking heat exchanger. The customer service operator, Pinar, was clear, thorough, friendly and couldn't have been more helpful. It's rare to find this kind of superb customer service, she is a real credit to the company.
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Tom, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Very restrictive and complicated to registering warranty also required uploading invoicesto…
Very restrictive and complicated to warranty registration, failed to register by call, lady forwarded link but also complicated even require to upload invoice/ receipt of products but said file oversized should not bigger than 2mp. Website like a website of a country of Sahara.very poor website, poor service from their office.
In Uk, possible not installed.0.5% of Aristotle products because of poor services and managements.
I tried first time as an installer, I never installed in my 25 years installer lifetime.
Crazy peoples involved and working for Ariston. They came down from different planets. Avoid install Ariston products completely.
28. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear customer, thank you for contacting us. We are sorry to hear your experience with us was not optimal, though we must underline the importance of a correct product registration in order for the end user to benefit of the manufacturer's warranty. We would like to assist you with the registration and the attachment upload issues you've encountered; our customer service is available to assist you with that at customer.service.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
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