In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Vis mer
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Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Vis mer
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Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Vis mer
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Informasjon om virksomheten
- Produsent
- Produsent av varmtvannsbeholdere
- Leverandør av varmtvannsbeholdere
- Leverandør av elektrisk utstyr
- Leverandør av varmeutstyr
- VVS-firma
Om Ariston UK
Skrevet av virksomheten
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktopplysninger
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Storbritannia
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Middels
2k anmeldelser
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Prompt & pleasant receptionist when…
Prompt & pleasant receptionist when made the call.
Appointment arranged promptly with an engineer to visit & attend at a convenient time.
Pleasant & knowledgeable engineer provided sincere service and explained what was the probable cause of the problem. The engineer carried with him adequate spare parts to replace the defective part.
The only deficiency was no follow up calls to see if the problem is resolved completely satisfactorily or partially resolved or persists. In my case part of the issue is not resolved.
Thanks
13. februar 2026
Svar fra Ariston UK
Dear Dr. Erode Ganapathi, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Our Customer Service remains available for you to report any persistence of the issue; you can reach them at customer.service.uk@ariston.com or call +44 (0) 333 240 8777.
Kindest regards,
Ariston UK Customer Relations Team
Speedy efficient service
Speedy efficient service. Engineer was extremely knowledgeable identified the problem and fixed in one go.
5. mars 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
A good product at a fair price.Exceeds…
A good product at a fair price.Exceeds my expectations
26. mars 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Poor and insensitive Company.
Various hassles and unpleasant Customer Services on regular occasions is enough to explain everything. Finding ways to wash your hands from responsibilities and causing stress is beyond inhuman behaviour. Please read the emails and that will explain everything to you. Hope you will learn something.
9. februar 2026
Svar fra Ariston UK
Dear Mr Patel,
We are sorry to hear how distressed and frustrated you feel about this situation. I understand that the length and complexity of the process has been extremely difficult for you, and I appreciate that this has caused significant stress.
We want to reassure you that Ariston has not sought to avoid responsibility at any stage. As outlined in the email history, we have continued to engage with both yourself and the service partner, reviewed the documentation provided, and confirmed that the service order could proceed once the required information was received.
Our actions have been guided by warranty terms and technical requirements, which are necessary to ensure the system can be assessed and supported correctly. These steps are not intended to cause delay or inconvenience, but to ensure the issue is addressed properly and fairly.
Nonetheless, we thank you for your comment and will keep striving to improve our service and our customers' satisfaction.
Kindest regards,
The Ariston UK Customer Relations Team
Had new boiler fitted
Had new boiler fitted. Engineer came out several times until it was finally fixed
10. desember 2025
Svar fra Ariston UK
Dear customer, thank you for contacting us. We have checked your case history and understand the engineer had to come out in three different occasions to fix this issue; however, kindly note that, during their first attendance, they noted "Unable to carry out works, system drained down for winter, water services to caravan isolated & disconnected". As soon as this was restored on the caravan side, they attended again and found boiler working as intended and no errors, hence they could not rectify; we understand they fixed the error on their third visit with a part replacement, due to the error properly showing and being able to troubleshoot.
Unfortunately, and especially for intermittent errors, it is possible to have multiple attendances before being able to properly identify and solve the issue.
Nonetheless, we thank you for your comment and will keep striving to improve our service and our customers' satisfaction.
We remain available for further comments at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
They honoured the guarantee
They honoured the g/tee and sent a engineer out to
Fix a fault
25. mars 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Harum was very helpful when I phoned…
Harum was very helpful when I phoned about my boiler pressure, got it fixed back in no time!
25. mars 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
A catalogue of disasters
Since my electric water heater was installed in August 2025 it has failed 3 times. I reported the last failure about 5 weeks ago and also pointed out that I had by daughter, her husband and their baby staying with me while they moved house. As of now the heater is still not working. I received a call to say there had been a mix up with the spare part (a printed circuit board) and a date for installation was set (last Friday). On the Thursday I received a call to say that the engineer could not come but I would be scheduled in this week. It is now Wednesday and I have heard nothing.
25. mars 2026
Svar fra Ariston UK
Dear customer, thank you for your comment. We are aware a request is ongoing, and we have passed this onto our Customer Service Team to chase; however, we would like to investigate what you are reporting; please consider us available at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Combo boiler fitted now broke down for…
Combo boiler fitted now broke down for the sixth time, last repaired January 26. New fault seems same problem as repair that was carried out within six months of when boiler first fitted.
Suggested it might be water supply?? So everyone else is no doubt having the same problem!!
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear customer, thank you for your comment. We would like to investigate what you are reporting; please consider us available at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Terrible company with all the support…
Terrible company with all the support of a spider with one leg,Recently a 3 year old genus one was put to sleep as we couldn’t get a replacement Heat exchanger anywhere,Terrible customer service,They don’t do fixed price repairs like better brands and don’t care once the product is sold,As a professional heating/Gas engineer I would never promote this product
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear customer, thank you for your comment. We would like to investigate what you are reporting; please consider us available at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
A COMPLETE SCAM!!
A COMPLETE SCAM!!! A NEXT-GENERATION BOILER THAT IS ONLY 3 YEARS OLD HAS LITERALLY EXPLODED DUE TO RUST SPREAD ALL OVER THE UNIT!!! THE PREVIOUS ONE LASTED 25 YEARS, AND THIS ONE IS DEAD AFTER JUST 3. DISGRACEFUL!!!!
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Customer,
We’re very sorry to hear about your experience. We understand how worrying and upsetting this situation must have been.
We would really like the opportunity to review what has happened with your unit. As Trustpilot does not share customer details with us directly, could you please contact us with your boiler’s serial number, installation date, and any service history so we can look into this properly?
📩 Please reach us at: customer.relations.uk@ariston.com
If your boiler is located outside the UK or Ireland, we will make sure your case is passed to the appropriate Ariston team in your region so it can be handled by the right specialists.
Kind regards,
Ariston UK Customer Relations Team
Brilliant service
19. mars 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Aucun support immédiat - Parcours du combattant pour avoir une éventuelle réponse malgré l'urgence
Dysfonctionnement persistant de communication entre le chauffe-eau et l’application de pilotage : résultat, des clients en location via Airbnb et Booking se retrouvent avec des douches froides.
Aucun support opérationnel de la part de Ariston : impossible d’échanger par téléphone avec un technicien lors de notre appel, refus de transfert vers le service technique ou un interlocuteur commercial / relation client.
Seul recours : un parcours complexe pour créer un ticket d’incident écrit, avec une réponse sans engagement de délai; ou une réclamation par email au service client, également sans aucun délai garanti.
Aucune prise en compte de l’urgence. Pendant ce temps, les clients Airbnb et Booking peuvent continuer à profiter de douches… vivifiantes.
-----------------------------
Et en passant, je ne suis en France, pas aux UK ni en Irlande, afin d'apprécier la qualité de leur réponse ci-dessous.
Zéro support confirmé une seconde fois
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Esperienza pessima con assistenza…
Esperienza pessima con assistenza ariston di.milano nlv sevice di.luigi di pace
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Excellent service
Everyone was very kind and helpful. The man who installed my boiler was great at explaining everything and worked effectively and thoroughly.
12. januar 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
There are many settings I would like to…
There are many settings I would like to access that are only available to engineers, I would also like to see optimum start added to the control to optimise energy efficiency with varying weather conditions.
5. desember 2025
Svar fra Ariston UK
Dear customer, thank you for your feedback; we appreciate your suggestions, and will pass them on internally for our team to consider for future implementations.
Thank you again for taking the time to review our service.
Kindest regards,
Ariston UK Customer Relations Team
Avoid Ariston at all costs
We have Ariston EVO 30 boiler , we went away on
the 24/01 for a short break in the Cotswolds ( I have booking confirmation and invoices to support this) we returned on the 29/01 to find the boiler in fault and it would not reset. Called the gas engineer he attended and after consulting with Ariston the boiler required a new circuit board but they also informed him the warranty expired 25/01 so the parts would be chargeable after we had explained that we were away ect Ariston just said the boiler is out of warranty a per are terms and conditions our gas engineer ten asked if the would do a fixed price repair , they replied we don’t offer that service anymore, he then asked would you contribute with a small good will gesture and all they could say was no we are operating within our terms and conditions.
The engineer returned on the 4/02 when he had received the part and again spoke to Ariston technical who informed him that if this was a retro fit to an existing boiler there was a modification required to the ignition system and he would require another part which he got shipped overnight and returned 5/02 to fit it.
So we again spoke to Ariston bearing in mind we had now been without heater or hot water for 7days and we ate 66 & 71 years of age,but again they were not interested .
All in all with the boiler being 4 days out of warranty
and the engineer being given inaccurate information all Ariston can say is we are working within our terms and conditions
Shall not replace replace this boiler with an Ariston product when required or recommend them to anyone telling them to stay well clear , worst customer service we have ever received from any company
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear customer, thank you for contacting us. We would like to further investigate your case: please write us additional details at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Cuando te da error 108 , cuidado, viene la novatada !
Cuando te da error 108 , se desplazan a tu casa a "solucionarlo " y te cobran casi 64 euros, porque no entra dentro de la garantía. Cuidado novatos! Ahi viene el fraude!
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
The installation …
The installation was carried out easily the heat pump has given no problems at all the annual service is all that has been needed, it has saved me a lot of work as opposed to the solid fuel system we had and 100% hot water and warm winters for us so no complaints.
4. februar 2026
Svar fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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