Arbor Garden Solutions Anmeldelser 1 977

TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

Ordering was easy and product turned up earlier than advised, however quality of product and especially instructions were poor. I can handle self assembly, but when pre-drilled holes are in the wrong... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Straight forward to order the item. Received on time and a very robust piece of garden furniture. Keeping the process simple, and delivering the service promised, was very refreshing. Well done and... Vis mer

Vurdert til 5 av 5 stjerner

The bench arrived as scheduled. It came complete with all parts and concise instructions. I am an 83 year old 9 stone man and I had it built up in approx. half an hour. Pre-drilled holes and good scre... Vis mer

Vurdert til 5 av 5 stjerner

High quality work bench. I was advised it was being delivered on a Saturday so was surprised to get a call on the Friday night advising the driver was 10 mins away. All that said I was free and able t... Vis mer

Informasjon om virksomheten

  1. Butikk for hagemøbler
  2. Møbelprodusent
  3. Møbelbutikk
  4. Produsent
  5. Utemøbler
  6. Furumøbelbutikk

Skrevet av virksomheten

Arbor Garden Solutions is one of the UK's leading suppliers of industrial handmade wooden workbenches. We have a cost-effective standard range of Medium Duty, Heavy Duty, Super Heavy Duty, Mobile workbenches. We are also manufacturing garden furniture and pergolas. We specialise in bespoke custom sizes.

Arbor Garden Solutions

Skrevet av virksomheten

Happy customer is always our main goal!
We have a longstanding commitment to treal all customers the way we want to be treated - with respect, support and kindness.

Best quality and free shipping to most of UK Mainland Areas!

Handmade in United Kingdom.

There are no shipping costs to most of UK Mainland Areas and all of our products are handmade in UK for a premium quality.

Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 29 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great solid work bench.

The bench arrived as scheduled. It came complete with all parts and concise instructions. I am an 83 year old 9 stone man and I had it built up in approx. half an hour. Pre-drilled holes and good screw nails made it a very straightforward job. I can highly recommend this company.

8. juni 2026
Vurdert til 1 av 5 stjerner

Very impersonal

Very impersonal. Could not speak to someone in authority to discuss our issues!

7. juni 2026
Logoen til Arbor Garden Solutions

Svar fra Arbor Garden Solutions

Dear Mr. Turner,

I am writing to you directly as the Managing Director to address your review. We are genuinely disappointed to receive a 1-star rating, particularly because it does not accurately reflect the service provided or the extensive communication we have shared with you.

We pride ourselves on transparency and fairness, and we feel it is important to clarify the facts regarding your order and the subsequent interactions:

Phone Communication: Your claim that you could not speak to someone in authority is incorrect. Our customer service team spoke with you over the phone on multiple occasions to discuss your concerns.

Email Correspondence: Every email you sent has been thoroughly investigated and answered. Our management team sent you a highly detailed, personalized response outlining the entire timeline of your order, acknowledging the initial system confusion, and answering every question you raised.

Complete Fulfillment: Your item was delivered well within your requested timeframe and fully assembled on-site by our team. The product was received in perfect condition, exactly as purchased.

We understand there was a brief miscommunication regarding the assembly note prior to delivery—for which we sincerely apologized and immediately rectified—as well as an inconvenience regarding the driver's temporary need for a WiFi connection to access the digital assembly manual.

However, because the physical goods and the assembly service were fully delivered to our high standards with no actual problem to the product itself, we had to respectfully decline your request for financial compensation. It feels deeply unfair to our hard-working team to receive a 1-star review simply because we declined to offer a post-delivery refund on an order that was successfully fulfilled and built exactly as promised.

We always strive to support our customers with care and integrity, and we ask for fairness in return.

Yours sincerely,

Gediminas Surna
CEO & Managing Director, Arbor Garden Solutions

Vurdert til 2 av 5 stjerner

Not a Great Experience

Ordering was easy and product turned up earlier than advised, however quality of product and especially instructions were poor. I can handle self assembly, but when pre-drilled holes are in the wrong place, or not there at all, and things appear to be cut to the wrong size????

7. juni 2026
Logoen til Arbor Garden Solutions

Svar fra Arbor Garden Solutions

Dear Customer,

Thank you for taking the time to leave your feedback. We are pleased to hear that you found our ordering process easy and that your product arrived ahead of schedule.

However, we are genuinely sorry to learn about the frustrations you experienced during assembly. We take quality control very seriously, and it is disappointing that the instructions, pre-drilled holes, and part sizings did not meet our usual high standards.

Having reviewed our system, we have no record of any prior emails or communication from you regarding these issues. We want to emphasize that our customer service team is always here to assist. Had we known you were facing these difficulties, we would have acted immediately to help guide you through the assembly or send out replacement parts for anything that was cut incorrectly.

We would still love the opportunity to resolve this for you. Please reach out to us directly at support@arborgardensolutions.co.uk with your order number and a few photos of the parts in question, and we will do everything we can to put this right.

Yours sincerely,

Customer Services Team
Arbor Garden Solutions

Vurdert til 5 av 5 stjerner

Quality bench

High quality work bench. I was advised it was being delivered on a Saturday so was surprised to get a call on the Friday night advising the driver was 10 mins away. All that said I was free and able to take the delivery. Would have been an interesting chat had I not been available as I feel it may have counted towards my “missed” delivery. All that said, I was free and assembled myself the next day without any issues. Nice solid bench.

28. mai 2026
Vurdert til 5 av 5 stjerner

Excellent service and quality

Ordered prior to a holiday and contacted them to ask if it could be delivered before or after the trip. Person I spoke to was very helpful and item was delivered day before we went away so excellent. Haven’t had time to build it yet but the quality looks very good and driver who delivered was helpful.

26. mai 2026

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv