Aquatropics London  Anmeldelser 

539
•
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The fish I sent for from aqutropics London arrived safely today Thursday 22nd of October They were secured in bags with paper wrapping around them with a hot bag to keep the temperature right I or... Vis mer

Vurdert til 5 av 5 stjerner

When i found there website, which is easy to navigate, to finding what i wanted for my aquarium. The cost of the fish are quite reasonable. I placed my order without any fuss, I was told my delivery... Vis mer

Vurdert til 5 av 5 stjerner

Awsome experience buying from here, never had a fish arrive dead or ever looking in a bad way, all fish I’ve received have been healthy and happy and are eating away beautifully! If I had the space fo... Vis mer

Vurdert til 5 av 5 stjerner

I have had several orders now from Aquatropics and I can thoroughly recomnend them. Fish arrived safely, well packaged and have acclimated nicely, all are healthy and feeding well. Aquatropics have a... Vis mer

Informasjon om virksomheten

  1. Dyrebutikk

Skrevet av virksomheten

At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

539 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 55 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(539)

372 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Got my 2nd Order and Not got what I…

Got my 2nd Order and Not got what I wanted.
When it Comes to Guppies.
They don't know what they are doing.
I Ordered a Yellow Tuxedo Male Guppy.
Got a different Guppy.
I Ordered gold Cobra Male Guppy and got a red one.
Assorted Female Guppies But they were all the same not Assorted at all.
They did the same with my 1st order.
Sent me the wrong Guppies.
So if you are Ordering Guppies Don't expect to get what you Ordered.
I will not be using them again.

8. oktober 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Brought two angelfish both came with…

Brought two angelfish both came with damaged gills both died within a couple of weeks all other fish in established tank fine asked for a refund and was ignored will NEVER use again!! Avoid avoid avoid!!!

12. september 2026
Anmeldelse skrevet uten oppfordring
Logoen til Aquatropics London

Svar fra Aquatropics London

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to clarify a few important points.

The customer contacted us approximately two weeks after delivery to report that both angelfish had died. We requested photographic evidence, which the customer was unable to provide. Despite this, we offered to replace both fish free of charge as a gesture of goodwill.

Unfortunately, during this time, our family was dealing with an extremely difficult situation involving a three-year-old child diagnosed with cancer. This was a very distressing period for us and affected our normal operations. While this is not an excuse, we hope it helps explain the unexpected delay.

We sincerely apologised to the customer and offered to rearrange the replacement delivery within the following days.

However, the customer then posted this review, stating that we had ignored their request. This is not an accurate reflection of our communication or the efforts we made to resolve the issue. We also sent further emails offering assistance but received no response.

We fully accept responsibility for the delay and apologise for the inconvenience. However, we believe it is only fair to acknowledge that we did respond, offered replacements without evidence, and continued trying to help.

Our offer to resolve this matter still stands.We would be more than happy to hear from the customer and find a satisfactory solution.

Kind regards,
Andy
Aquatropics

Vurdert til 5 av 5 stjerner

A huge selection of fish

A huge selection of fish. In very good price, especially multi buy. Everything was very well packaged.
The fish are healthy and I hope they’re happy in my aquarium now.
Thank You a lot.

6. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Top seller

Fish arrived when expected in excellent condition. Good communication and super price.

24. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This is my second purchase from…

This is my second purchase from Aquatropics and I’m very impressed with the quality of the fish they supply.
Their service from order to delivery is superb, I would recommend them to anyone interested in adding to their Aquarium

22. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I highly recommend Aquatropics.

I highly recommend Aquatropics.
They have a great selection of fish, all at reasonable prices. There are often offers on buying more than one.
Fish were packaged really well and arrived safely.
I received tracking details and was able to check the progress.
This us my second purchase, will definitely buy from them again soon.

24. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

I ordered 18 chilli rasboras

I ordered 18 chilli rasboras, only 12 sent and one arrived dead
I have messaged and emailed and after several days they got back to me refunded the money for missing fish as well as the dead one
Fish that did arrive are healthy

24. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Never again

First off i got very healthy fish cant go wrong in that department anyway all downhill i ordered fish then noticed the AI so out my fish i ordered and 2 where not compatiable so whatapped and Andy changed it for me, the fish came and out of £230 of fish i got 1 Elotti ordered 4 and 3 plecos thats it so got intouch sorted it out once again wrong fish missing fish i got £31.62 refund for 2 chocolate cichlids and to get the yellow parrot fish that was missing i need to order again to get it free which brings me back to the first order i forgot to put 2 blue map angles in so paid 2 deliveries for 1 box delivery Andy gets back to you very quickly he knows exactly what to say and puts your mind at ease like saying i will pick these fish personally because it was wrong first absolute bs Andy, we as customers put our trust in your company and with our money the fish i got to the fish i ordered is nowhere near what i spent as iv had rehome fish i didnt sell them gave them away so thanks for putting me out of pocket never again take thats my yellow parrot up in the air now 3 stars for healthy fish

27. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

My fish arrived all healthy

My fish arrived all healthy , they look great despite travelling half the country to the midlands, can't ask for more. Any issues they will resolve , again can't ask for more. Service is good, will be back when these eventually grow.

24. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A Fantastic First Experience Buying Fish Online

First time purchasing freshwater fish online, so I was naturally a little nervous about the whole experience. However, Aquatropics UK made the entire process smooth and reassuring from start to finish.

The website was easy to navigate, and finding information about the different fish and products was straightforward. Customer service was excellent both before placing my order and afterwards, with great communication throughout. Once my order was placed, I was given a delivery date, so I knew exactly when to expect my new fish.

The fish arrived really well packaged, with heat packs included to ensure they travelled safely. All the fish arrived in excellent condition, and I was really impressed with the care taken during the whole process. The communication from Aquatropics was fantastic, from the initial enquiry right through to delivery and aftercare.

Overall, a brilliant experience, especially for someone buying fish online for the first time. I would definitely recommend Aquatropics UK to anyone looking for new additions to their aquarium. I’ll certainly be considering them for future purchases!

24. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Superb experience.

I made an order with Aquatropics and the experience was tremendous. The fishes were phenomenal and beautiful. When they were delivered I almost missed the courier but when I contacted the courier it came back immediately and delivered the fishes in top shape.

18. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Tropical Fish

Excellent service everything was packed very well and delivered on time my fish are in excellent condition with no problems i had forgotten to order some fish i contacted them and they added them with no problems i will be using them again

23. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Totally brilliant

So much choice! Really simple and easy to order what I needed.
My little bristlenoses arrived safe and well. I am happy to report that they are thriving in their tanks.
Really pleased with the purchase and am trying to find an excuse to buy more from here - just need to find space for an extra tank!!

28. august 2026
Anmeldelse skrevet uten oppfordring

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