Filter is great, water tastes good, went with stage 5 as I prefer purified water taste. That's good part, the not so good or annoying parts were: System came with missing piece and needed to wait ano... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
1. User friendly website 2. Keeping me updated on my order 3. Using good quality materials to ship my orders in to guarantee their safety. 4. The ease of replacement of filters. Eg: color coded l... Vis mer
Excellent product for those who want the convenience of pure water without having to buy dozens of plastic bottles.Easy to set up, no connection to plumbing. Must maintain, and constantly refill, but... Vis mer
Selskapet har svart
Great water system! It makes the water truly taste great. One of the parts arrived with a defect, possibly from transit. I reached out to customer service and they responded within 24 hours and within... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
#1 US Home Reverse Osmosis & Water Filter Systems | APEC Water. With 25 years of customer support & quality, APEC is the top reverse osmosis home water filtration system. Learn about our home water treatment systems here.
Kontaktopplysninger
1550 Valley Vista Drive, 91765, Diamond Bar, USA
- 8008804808
- support@apecwater.com
- apecwater.com
4,1
Bra
955 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent Products
I'm a repeat customer. The product is great, support goes the extra mile when problems are encountered, and replacement parts ship quickly.
14. juli 2026
Svar fra APEC Water Systems
Dear Valued Customer,
Thank you for your thoughtful review! We’re truly grateful for your continued trust in our products and service. It’s wonderful to hear that our support team was able to provide the assistance you needed and that replacement parts arrived promptly. Your satisfaction means a great deal to us, and we remain dedicated to delivering reliable solutions and attentive service for all your water filtration needs.
Best Regards,
APEC Customer Service
Svar fra APEC Water Systems
Dear Stephanie,
Thank you for your feedback! We’re delighted to hear the online ordering process was straightforward and that your order arrived promptly. Your satisfaction means so much to us, and we look forward to continuing to provide dependable service and quality products for all your water filtration needs.
Best Regards,
APEC Customer Service
My order was lost but I placed a claim…
My order was lost but I placed a claim and was sent out another order that arrived quickly.
14. juli 2026
Svar fra APEC Water Systems
Dear Rick,
Thank you for sharing your experience! We’re so glad the Order Protection made things simple and ensured your replacement order arrived quickly after the claim. Knowing it brought you peace of mind means a lot to us, and we remain committed to providing dependable service and support for all your water filtration needs.
Best Regards,
APEC Customer Service
Svar fra APEC Water Systems
Dear Peter,
Thank you for sharing your feedback! We’re glad to hear your order arrived smoothly without any issues. Your satisfaction is important to us, and we look forward to continuing to provide you with reliable service and quality products.
Best Regards,
APEC Customer Service
Svar fra APEC Water Systems
Dear Gary,
Thank you for sharing your feedback! We’re glad to hear that everything is going well so far and that you’re enjoying clean water. Your satisfaction is very important to us, and we look forward to continuing to provide you and your family with reliable water filtration.
Best Regards,
APEC Customer Service
This was my first order from APEC
This was my first order from APEC. Bought a +$400 water filter system. I forgot to apply the 10% new customer discount when I submitted my order so I immediately emailed customer service with the code info. I got an AI automated reply that they wouldn’t do it. Even though the order wouldn’t ship out for another couple days. Disappointing start. Update from 8.3: Thank you for the reply. OK, can you please swap out the subscription for the 10% discount?
12. juli 2026
Svar fra APEC Water Systems
Dear Tony,
Thank you for sharing your feedback. Our records show that a 5% discount was applied to your order through enrollment in the 12‑month subscription plan for replacement filters. The 10% discount code is valid only for one‑time purchases and cannot be combined with subscription savings. Promotional offers cannot be stacked or used together. We appreciate your understanding and value your continued support.
Best Regards,
APEC Customer Service
Easy to find on the internet
Easy to find on the internet. Easy to order. Parts fit properly
10. juni 2026
Svar fra APEC Water Systems
Dear Dale,
Thank you for your feedback! We’re glad to hear your online ordering experience with the ROES‑50 replacement filters has been hassle‑free and straightforward. We truly appreciate your support and look forward to continuing to provide you with reliable filtration solutions.
Best Regards,
APEC Customer Service
Muy buen filtro y David de instalar ya…
Muy buen filtro y David de instalar ya lo he recomendado a dos amigos
15. juni 2026
Svar fra APEC Water Systems
Estimado Alcides,
Muchas gracias por compartir tu experiencia. Nos alegra saber que el filtro CS‑2500 ha sido fácil de instalar y que ya lo has recomendado a tus amigos. Tu confianza y apoyo significan mucho para nosotros, y seguiremos trabajando para ofrecerte siempre una filtración confiable y de calidad.
Atentamente,
Servicio al Cliente de APEC
Order returned
Order #S-535974 has been return I thought you used a carrier other than regular mail and they only deliver to PO Box not . Also may I suggest free text on your address line, I tried to enter both addresses and your system did not allow this.
15. juni 2026
Svar fra APEC Water Systems
Dear Grace,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced and are committed to resolving the issue as quickly as possible.
To better understand and address your concern, a support case has been created and a separate email has been sent to you. Please review the email and respond so we can assist you further.
At your earliest convenience, you can also reach us at 800-880-4808. We’re available Monday to Friday from 8 AM to 5 PM Pacific Time. Our team is dedicated to providing you with a 5-star customer service experience, and we’ll do everything we can to assist you.
Best Regards,
APEC Customer Service
After 1 1/2 years of using my system…
After 1 1/2 years of using my system all the filter housing had small cracks inside the upper lid near the inlet for the tubing. Originally thought it was gaskets so I changed those. After replacement and still leaking I had to find replacement housings. APEC is way over priced for replacement parts and shipping. I Ultimately had to replace all the housings. The water leak ruined my kitchen Island. I know I did not overtighten when replacing water filter as it closes very snuggly with barely any pressure.In my opinion they are using cheap parts and have a horrible warranty as it will probably fail after a year. When it was not leaking it was great. Very disappointed. Buyer beware.
15. juni 2026
Svar fra APEC Water Systems
Dear Ron,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced. Hairline cracks in the filter housings or caps are often the result of sudden or consistently high water pressure entering the system, which can gradually cause plastic fatigue. We recommend checking your water pressure at your earliest convenience to ensure it does not exceed 80 psi, as higher pressure may lead to leaks or damage.
We’re always here to help if you encounter any issues with your system. Please feel free to contact us at 800-880-4808. We’re available Monday to Friday from 8 AM to 5 PM Pacific Time, and our team is dedicated to providing you with a 5-star customer service experience. We’ll do everything we can to assist you and ensure you continue to enjoy your RO system.
Best Regards,
APEC Customer Service
Good service on auto orders
15. juni 2026
Svar fra APEC Water Systems
Dear James,
Thank you for your feedback! We’re glad to know you find the subscription service convenient. It’s rewarding to hear the program helps keep your water consistently clean and safe, and we truly appreciate your continued trust in us.
Best Regards,
APEC Customer Service
Fast and friendly service
I will order Apec products in the future for my water filtration system.
14. juni 2026
Svar fra APEC Water Systems
Dear Valued Customer,
Thank you for your kind words! We’re glad our team was able to provide you with prompt and friendly assistance. It’s wonderful to know you plan to continue choosing APEC for your filtration needs, and we look forward to serving you again.
Best Regards,
APEC Customer Service
Ordered new inline FI-ES-TCR-QC filters…
Ordered new inline FI-ES-TCR-QC filters for essence 50ES. The price was reasonable for 3.
I also installed an Aquatec pump to provide more PSI at the tank and deliver more ice from our ice makers.
I ended up order a 60 PSI TSO to increase pressure again and I'm totally happy with the system now.
15. juni 2026
Svar fra APEC Water Systems
Dear William,
Thank you for sharing your feedback. We’re delighted to hear that you’re satisfied with your system and appreciate you taking the time to let us know. Your support means a great deal to us, and we look forward to continuing to provide you with quality products and service for all your water filtration needs.
Best Regards,
APEC Customer Service
Svar fra APEC Water Systems
Dear Valued Customer,
Thank you for sharing your feedback! We’re glad to know the CuZn UC‑200 filter has been a reliable choice and that it’s meeting your expectations for quality and performance. Your support means a lot to us, and we’re pleased the system is providing you with clean, great‑tasting water right at your faucet.
Best Regards,
APEC Customer Service
good support and great products
good support and great products. available instructions and support. Customer support has been very good in handling requests
11. juni 2026
Svar fra APEC Water Systems
Dear Tamir,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with our products and support. Your satisfaction means the world to us, and we look forward to continuing to serve you and your family for all your water needs.
Best Regards,
APEC Customer Service
Tech support was probably the best I've…
Tech support was probably the best I've had from a company.
12. juni 2026
Svar fra APEC Water Systems
Dear Thomas,
Thank you for your generous feedback! We’re pleased to know our support team was able to assist you with the level of professionalism and care you deserve. Providing dependable and knowledgeable service is always our priority, and we truly appreciate your recognition.
Best Regards,
APEC Customer Service
Amazing product and they auto bill so…
Amazing product and they auto bill so you dont have to worry about missing a shipment to keep your water clean and safe
12. juni 2026
Svar fra APEC Water Systems
Dear David,
Thank you for your feedback! We’re glad to know you’re enjoying the quality of our filters and the convenience of the subscription service. It’s rewarding to hear that the program helps ensure your water remains consistently clean and safe, and we appreciate your continued trust in us.
Best Regards,
APEC Customer Service
My shipment was short a carbon filter
My shipment was short a carbon filter, but one was shipped out without question. My water tastes better than ever since the replacement.
12. juni 2026
Svar fra APEC Water Systems
Dear Joe,
Thank you for letting us know about your experience! We’re pleased the replacement carbon filter reached you quickly and that you’re enjoying the improved taste of your water. Your satisfaction is very important to us, and we’re glad we could provide both reliable service and effective filtration.
Best Regards,
APEC Customer Service
Svar fra APEC Water Systems
Dear Sarkis,
Thank you for your kind words! We’re glad our team was able to assist you with professionalism and expertise. Providing knowledgeable support is always our priority, and we truly appreciate your recognition.
Best Regards,
APEC Customer Service
Quick delivery and fast communication!
11. juni 2026
Svar fra APEC Water Systems
Dear Justin,
Thank you for taking the time to share your thoughts! We’re pleased to hear that your order was delivered without delay and that our communication was smooth and responsive. Your feedback is greatly valued, and we look forward to continuing to provide you with reliable service and quality products.
Best Regards,
APEC Customer Service
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.