I have dealt with Answer receptionist previously and would give them a 5 star review. Volume of calls and subsequent cost stopped me continuing. As i can answer the calls myself most of the time. How... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My experience with Answer.co.uk has been almost flawless. They nearly always answer within two or three rings! They always follow up with an email very quickly. Recently, one agent mis-pronounced my... Vis mer
A genuinely brilliant service. We have used answer.co.uk for many years now and during that time they have been excellent. Gives us a really great and cost effective solution to our expanding business... Vis mer
We switched from a higher end system to Answer.co.uk because of the excellent reviews we had seen and the ease of use setting up and receiving messages. The team who take the messages are helpful and... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Answer.co.uk provides professional telephone answering and virtual receptionist services that help businesses delivery great customer service, and never miss an opportunity. Our friendly UK-based PAs handle every call with warmth and professionalism, supported by advanced AI technology that ensures your calls are answered 24/7. Whether you need full-time call handling or occasional overflow support, we keep your business connected, your customers happy, and your brand growing. When opportunity calls, we answer.
Skrevet av virksomheten
Kontaktopplysninger
115 Victoria Road, BH22 9HU, Ferndown, Storbritannia
- 0800 975 9933
- sales@answer.co.uk
- answer.co.uk
When opportunity calls, we Answer.
4,0
Bra
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
5 Stars for 5 years of Excellence
6. februar 2023
Svar fra Answer.co.uk
Good Afternoon Michael,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything out moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Shocking customer service
I have been a loyal customer of Answer.co.uk for over 6 years. However over the last year I started to notice a much lower grade of service with little information coming through from the calls and less of a rapport with customers.
I decided to leave Answer when I got this email from a potential client last week -
"I thought I would send you an email, I called this morning to enquire about a website build and your virtual secretary was incredibly rude - I am quite sure this is not the experience you want to perceive to your potential new customers."
On Monday I called them to talk about this. A member of the team took my call eventually. She said that she would take a listen to my call and also speak to the operator, then very proudly said she would give me £10 credit for my troubles. I said I would rather have my situation taken seriously and would prefer my account to be looked after by a selection of top rated operators for a while as my confidence had been knocked. Apparently this wasn't possible at all. Not something they do. It's completely random which operator you get to answer your calls.
I later spoke to a team leader who said she listened to the call and said she would up my credit to £20.
A complete insult, after the potential of losing £1000s from a potential client. Answer did nothing to put my confidence back into Answer and I closed my account that day.
30. september 2022
Anmeldelse skrevet uten oppfordring
I’ve used other call answering services…
I’ve used other call answering services and they have not been very good. These have been brilliant.
23. september 2022
The services provided for our business…
The services provided for our business by Answer.co.uk are invaluable, professional and responsive.Very pleased.
22. september 2022
Anmeldelse skrevet uten oppfordring
The handlers are quite professional and…
The handlers are quite professional and respond promptly
16. september 2022
Amazing Virtual Assistant!!!
The guys at Arc/Jam have been amazing to deal with since day 1. The portal is user friendly and team are very responsive and friendly. Very good system, would highly recommend!
31. august 2022
Excellent service
Excellent service. Calls answered promptly and messages received immediately.
4. august 2022
Great service to have in place
Great service to have in place , easy to set up and manage ongoing
28. juli 2022
great service
23. mai 2022
Excellent service
13. mai 2022
Very user friendly service
Really useful service in that there is an email and text message to let me know of any communications. There is also a user log in so that I can keep track of messages. It’s very easy to keep track of fees too.
22. april 2022
The responsive and polite personnel
The responsive and polite personnel. I love and appreciate them.
8. april 2022
The people that answer the phone on our…
The people that answer the phone on our behalf often sound moody and take details down wrong but overall the service is great. The customer service is amazing. (as in when I have a problem and need to speak with account manager etc).
Good at blocking sales calls.
4. april 2022
Excellent service and great value for money
I use answer.co.uk to answer my phone at evenings and weekends. They are extremely reliable and always pass on accurate details of the call. The service is great value for money.
2. mars 2022
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