Sophie was super pro active and our account was setup within hours. I did a test call and was very impressed with the way it was answered and the process worked as we wanted. Very happy so far
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I've used JAM (answer.co.uk) for many years and I can recommend their service without hesitation. The greatest accolade I can give them came via one of my clients who commented that he'd "rung ea... Vis mer
Selskapet har svart
Been using the services of JAM for 10 years, if not longer. Answer our phones professionally without fail after a couple of rings. I regularly do test calls which confirms what our callers tell us. I’... Vis mer
Selskapet har svart
We switched to JAM a few years ago from our previous Out of Hrs provider as we also wanted to have day time cover for overflow calls. It was the best move we ever made. Not only were they better at... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Established in 1977, JAM is an award-winning telephone answering service, and the very first of its kind. We’ve built an unrivalled reputation for excellence built on one simple principle. Every call is priceless. We’ll always look after your calls with the highest level of skill, dedication and care. That’s why we are the UK’s highest independently rated call handling service.
Skrevet av virksomheten
Kontaktopplysninger
4,6
Enestående
540 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Account set up within hours
Sophie was super pro active and our account was setup within hours.
I did a test call and was very impressed with the way it was answered and the process worked as we wanted. Very happy so far
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra JAM
Thanks for the review John and great to hear Sophie get everything set up for you!
The service works as expected and the…
The service works as expected and the support team have been very efficient.
30. mars 2026
Service is okay
Service is okay. Some teething problems getting set up - still not fully resolved a month in.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra JAM
Thanks for your review Dave and sorry to hear you still have some problems with the set up. Please contact our team directly and we will be happy to resolve this asap.
Sophie Drayton was so very helpful
Sophie Drayton was so very helpful, and I would not hesitate to recommend her and the company
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra JAM
Thanks for the 5* review Sam. Great to hear Sophie was very helpful, she's fantastic!
Great service, Nichola is amazing.
Nichola connected with me after I enquired about services, and offered me a tailored solution that was comprehensive and covered all my needs, didn't try to upsell me, and gave me a solution that we can amend as we use the service. She was fantastic during the onboarding process, and was always a very quick reply away when I had a query. A credit to JAM, and will be keeping in touch as we utilise the service more. Also a great service in general, good experience with the team that handles the calls, captured all our leads so far. Thanks Nichola!
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra JAM
We also agree that Nicola is amazing Zak! It's fab to hear she treated you well and you're enjoying the service so far. Thanks for the brilliant review.
Jam is inexpensive but provides great…
Jam is inexpensive but provides great service when I need something.
2. desember 2025
Svar fra JAM
Thanks for the 5 stars! Great to hear to you can reply on us.
Any requests I have made
Any requests I have made, ie adding new numbers etc have all been carried within a short timescale and I always get an acknowledge email to confirm.
20. oktober 2025
Svar fra JAM
Thanks so much for your feedback! It's great to hear our teams speedy communication makes things easy for you.
JAM has helped us maintain exceptional service
JAM has helped us maintain our exceptional service by ensuring we can follow up on calls and make appointments for patients we might otherwise have missed or delayed in assisting. Our patients feel heard, and the emails we receive from our AI Receptionist are detailed and include all the relevant information we need to offer suitable appointments or respond to their questions. It’s become an essential part of our service — AI Jo truly feels like part of the team!
27. oktober 2025
Svar fra JAM
We love being an extension of your team Kate and its fabulous to hear how our service is helping you level up your customer experience. Thanks for the lovely review!
Good product and good customer service…
Good product and good customer service team. Very happy with the services that we have
20. oktober 2025
Svar fra JAM
Lovely review Zoe! Thank you
Excellent experience
JAM have been responsive and supportive and have provided such a great service that we are now rolling it out to different areas. The transition was easy, updates quick and changes seamless. Overall an excellent experience.
27. oktober 2025
Svar fra JAM
It's great to hear the integration with your business has been smooth and that we are part of your growth - thanks for the lovely review!
What a great service
What a great service! Having JAM is like having our very own receptionists - very professional and thorough in their call screening. Highly recommended.
20. oktober 2025
Svar fra JAM
That's exactly what we like to be, an extension of your team and your very own receptionist! Thanks for the great review.
Svar fra JAM
Lovely review Chris, thanks for the 5 stars!
Excellent service in every respect
Excellent service in every respect. Ideal for my business and delivers exactly what we envisaged when we signed up for it.
17. oktober 2025
Svar fra JAM
We're pleased to hear the service is delivering exactly what you had hoped for, thanks for the lovely review!
A fantastic solution for me and my customers
A fantastic solution to help me keep on top of customer engagement. Letting customers know that you care is key to good business and having Jam available 24/7 to reassure my customers means a much better outcome for everyone. They're easy to work with and on top of their game.
17. oktober 2025
Svar fra JAM
Thanks for the great review Chris! We're on top of our game so you can stay on top of yours, especially when it comes to customer service. We're excited to help you grow your business further and deliver around the clock excellence to your customers.
A really great service at a competitive…
A really great service at a competitive price..
17. oktober 2025
Svar fra JAM
Lovely review Madeline, thanks for the 5 stars!
An exceptional service for this SME
This is an exceptional service for a small business like my own. It's like rapidly adding a well trained and experienced member of staff to the team who is just as able to advise clients, and capture leads to the level I’d expect. I am very confident in the system plus I know the humans behind it have worked hard to tailor for the subtleties of my business and target client base.
23. september 2025
Svar fra JAM
That was an exceptional review Simon - thank you for the 5 stars! It's great to hear how our set up was super easy and how we have become a professional extension of your team.
Sophie was great
Sophie was great, Superb communication and really efficient.
10. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra JAM
Sophie IS great! Lovely to hear you've had a good experience with our team and thank you for the review!
COMMUNICATION GREAT
COMMUNICATION GREAT, ADVICE GREAT, ALWAYS SOMEONE AVAILABLE TO ADDRESS ANY QUESTIONS
14. august 2025
Svar fra JAM
Music to our ears! We pride ourselves on being clear, helpful, and always available when you need us. Thanks for trusting us to pick up every time and thanks for the fab review Jodie!
Okay, but they still owe me money three months later
I used the service for quite some time, but they started charging me high amounts for calls so I stopped. I'd built up a positive balance on their PAYG service and I asked for this to be refunded 3 months ago. That still hasn't happened
5. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra JAM
We’re sorry for any frustration this delay in closing your accounts has caused. We always aim to process refunds promptly, and we regret that this one took longer than it should have. We can confirm that your refund has now been processed, and the funds should be with you asap. If you have any further concerns, please don’t hesitate to contact us directly.
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