Can’t speak to anyone, copy and paste answers on their chat system, and a very relaxed attitude to actually getting items to customers once you’ve paid for them. I’m a water engineer of 20 years, I... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Very innovative use of an AI chatbot that actuallu helped when their office was closed. I was able to analyse the issue and decide on the right outcome. The service from the support team in office ho... Vis mer
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The buying experience was excellent from start to final delivery. Our sump pump has failed and their team helped identify the pump I needed and then communicated throughout to ensure I was kept up to... Vis mer
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Although all advice is via email or WhatsApp, response time is short and helpful. Excellent customer service and despite me ordering the wrong product first time, Anglian sorted it out without fuss. M... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
The highest quality Industrial, Water and Borehole Pumps in the UK. Order today for FREE UK delivery. Warranty on all products.
Kontaktopplysninger
The Drift, IP3 9QR, Ipswich, Storbritannia
- info@anglianpumping.com
- anglianpumping.com
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service speedy secure delivery…
Great service speedy secure delivery excellent communication
20. januar 2026
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the 5 star review. Appreciate the order and glad all ran smoothly.
Best Regards
Glen Denny
Managing Director
Have used Anglian Pumping Services…
Have used Anglian Pumping Services previously and the service is brilliant. Good advice and speedy delivery of parts. Would recommend this company.
20. januar 2026
Svar fra Anglian Pumping Services
Good Afternoon,
Thanks for the excellent review. glad we could help with quick delivery. Appreciate the recommendation too.
Best Regards
Glen Denny
Managing Director
Wrong item ordered & return service…
Wrong item ordered & return service terrible. I have needed to chase to get item returned & hopefully get refund.
21. januar 2026
Svar fra Anglian Pumping Services
Good Afternoon,
I am not sure on this because you have made the error ordering wrong and you seen willing to blame us rather than having some ownership over your error.
Our team have responded very swiftly with a returns form (next day). You had taken 2 days to reply, we had taken 2 days for further reply which included a weekend.
Customer sends back. I am not really sure this deserves a 1 star given we have been in full communication and its been 6 days inc a weekend since order to fully resolve.
Seems like you a little sulky to me.
Best Regards
Glen Denny
Managing Director
Excellent customer service
Excellent customer service
Delivered goods on time and well packaged
13. januar 2026
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the 5 star review.
Glad we could help with excellent service and delivery.
Best Regards
Glen Denny
Managing Director
Fast and efficient service
Fast and efficient service . parts came exactly as I asked.
20. januar 2026
Svar fra Anglian Pumping Services
Good Morning,
Thank you for taking time to review us. Glad we could help with quick delivery.
Best Regards
Glen Denny
Managing Director
Great service
Great service. Pump arrived promptly after ordering - ordered Monday and arrived on Wednesday later that week using standard shipping although I did ring to check that the pump was in stock before ordering. Only slight snag was that the courier delivered to wrong company at the business park but it wasn't too hard to track down.
20. januar 2026
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the 5 star rating. Please to hear our team packed and sent out quickly.
Shame DHL not 100% but this is often the way and actually the hardest part of the job.
Best Regards
Glen Denny
Managing Director
pump was late and have cancelled and…
pump was late and have cancelled and still waiting for refund nearly 2 weeks later
13. januar 2026
Svar fra Anglian Pumping Services
Good Afternoon,
order placed 13th Jan 2026
DHL collected 14th Jan 2026
15th Jan customer requests collection from DHL service point.
Are you telling a few porkies here?
Besr Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Afternoon,
Thanks for taking time to review us. Glad we got issues resolve and hope working well for you.
Best Regards
Glen Denny
Managing Director
Very helpful people
Very helpful people
DHL lost the pump for 4 days but they did everything to chase it down and get it to me
19. januar 2026
Svar fra Anglian Pumping Services
Good Morning,
I really appreciate this review and sorry DHL messed us about.
Pleased the team looked after you well and did all they could. Carriers are a nightmare, we just have to do our best around that!
Best Regards
Glen Denny
Managing Director
Very helpful and useful information and…
Very helpful and useful information and delivered on time would use again
8. januar 2026
Svar fra Anglian Pumping Services
Good Afternoon,
Thanks for the 5 star review. Glad we could help with excellent information and delivery.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the 5 star rating. Glad we could help and hope the pump works well for you.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the order and excellent review. This product is always in stock and a great seller.
Best Regards
Glen Denny
Managing Director
Order never delivered, and no refund.
I ordered an item for over £500, with a delivery programmed for the next day. The package never showed up.
The team was excellent when I placed the order and to offer a refund. But after having chased it for weeks they never actually provided the refund.
Bottom line: I have paid them for an item that never arrived and received no refund.
Unless you are into throwing money (and time) out the window, use a different supplier! This is just horrendous.
Edit: Glen Responded below with a helping tone that did not lead to any actual action. Still no package, still no refund.
7. januar 2026
Svar fra Anglian Pumping Services
Good Evening,
Really sorry for the trouble you are having.
Because DHL delivered with photo evidence it is a situation we have not been in before.
We’ll have a review in the morning and revert back to you ASAP.
You have my personal email if you need to reach me directly.
Best Regards
Glen Denny
Managing Director
Helpful - they do as they say they will do
I made an order but later on that day after 5pm realised I needed next day delivery.
They answered the phone, and told me what to do.
The next morning the delivery was upgraded and additional invoice sent.
Excellent.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Anglian Pumping Services
Good Morning,
This is really great review, thank you. Glad to hear the team putting in the extra effort and work to help you out.
Best Regards
Glen Denny
Managing Director
Clarke sewer pump
Purchased another sewer pump, after previous one only lasted for 5 months. Quite disappointed this time. Previous purchases had lasted a reasonable amount of time. Didn’t return as the possible expense of it being tested would’ve added more expense.
13. januar 2026
Svar fra Anglian Pumping Services
Good Morning,
Thats for coming back again. Hope we delivered swiftly and our website was easy to use.
Sorry the pump didn't last as long as hoped. Whilst we are not the manufacturer still want cutomers happy with life time of products.
Just check the pump is ok for your application, Clarke say 5mm max solid in their manual.
Here to help if needed.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the 5 star rating. Pleased the team could help on the phone and pump arriving swiftly.
Best Regards
Glen Denny
Managing Director
Avoid
Avoid
Ordered two calpeda pumps checked stock in stock took payment then not in stock, told 2 weeks then was 3 weeks nothing, out of stock, refunded which took ages, waiting until after Christmas checked stock again in stock, an hour later now not in stock, now wait again for refund terrible service use another supplier
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Anglian Pumping Services
Good Afternoon,
I am very sorry if our team were misinformed by the manufactuer Calpeda regarding stock. We have researched this error and unfortunately it was a human mistake.
We just have to learn and move forward, hopefully with better communication to avoid in the future.
Best Regards
Glen Denny
Managing Director
My experience it’s always awesome as I…
My experience it’s always awesome as I know what I’m doing and Anglian Pump services always the one supplying the right staff.
13. januar 2026
Hey I got the best experience with…
Hey I got the best experience with anglianpumping.com
I bought from them some part's the deliver was fast and the quality of the parts were good and everything was good price wasn't high
Thanks anglianpumping
9. januar 2026
Anmeldelse skrevet uten oppfordring
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