I’ve made several attempts to contact them by email to return badly fitting items. Initially I had zero response. Addendum - I have now made contact via instagram and have arranged a return. Let’s... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered in June, was waiting more than one month for the items, sent 4 out of 6 back in time, paid the ones i kept and still got an issue with klarna for the payment of the rest of the order (which... Vis mer
Selskapet har svart
The 2 dresses and 3 tops I bought are of outstanding quality and fit perfectly. The colours are beautiful as well. Not only the linen fabric is of high quality, also the designs are very good and th... Vis mer
My items arrived on time, beautifully packaged, and were well made. One of the dresses I purchased I loved so much I bought another.
Informasjon om virksomheten
Skrevet av virksomheten
AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.
Kontaktopplysninger
Kareiviu str. 7, LT-09108, Vilnius, Litauen
- amourlinen.com
3,2
Middels
105 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 72 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Item never arrived in California
I ordered Dec 16 and the shipping estimate indicated the item would arrive by Christmas in California. 6 weeks later, it still has not arrived. The confirmation number i was given was for the Netherlands and didn't provide any information about arriving in the US.
16. desember 2022
Svar fra AmourLinen
Hello there!
I’m so sorry to hear that! We've experienced a tremendous increase in volumes during Q4 of last year, therefore a lot of orders were delayed up to a month, including yours. I've checked the system and it appears that your order is still on the way. During peak holiday sales sometimes shipments get lost and we feel that as a brand we owe you for the extremely long shipping time. So we'd like to refund you the full amount and if you receive your late shipment you can keep it! Again, I want to apologize on behalf of AmourLinen and wish you all the best!
Founder and CEO, Lucas
Good quality fabric, but my oder was sent to wrong address
Good quality fabric, relatively fast delivery, the only reason I put 3 stars is because the shop has put wrong address on the package and so my order could have been lost. Thanks to Fedex for giving me a call to figure out the issue and delivering the package to the correct address. The shop didn't explain the reason for this issue, but I hope they are going to make some improvements and eliminate the possibility of similar issues in the future.
10. januar 2023
Svar fra AmourLinen
Hi there Maryna!
I'm so sorry to hear that you've experienced issues with the shipment. Glad to hear everything was well in the end, and you've received our premium quality products. To explain what went wrong here, I'd like to say that we use dedicated systems and direct integrations with the shipping companies, to eliminate human error. So the only issue is that perhaps the system didn't read your address as you've intended. Perhaps due to the city's name being written several times. Anyways, I'm so glad you've received the products in the end and hope they've met your expectations!
Founder and CEO Lucas
Beautiful fabric
Not your fault, but my orders took 4 weeks to arrive - got caught in Christmas post!
I love your products, they are beautiful quality. I've bought tablecloths to offer as wedding gifts and they have been well received. I bought wide linen for curtains and they worked very well.
31. desember 2022
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