AmourLinen Anmeldelser 

105
•
TrustScore 3 av 5

3,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

I’ve made several attempts to contact them by email to return badly fitting items. Initially I had zero response. Addendum - I have now made contact via instagram and have arranged a return. Let’s... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I ordered in June, was waiting more than one month for the items, sent 4 out of 6 back in time, paid the ones i kept and still got an issue with klarna for the payment of the rest of the order (which... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The 2 dresses and 3 tops I bought are of outstanding quality and fit perfectly. The colours are beautiful as well. Not only the linen fabric is of high quality, also the designs are very good and th... Vis mer

Vurdert til 5 av 5 stjerner

My items arrived on time, beautifully packaged, and were well made. One of the dresses I purchased I loved so much I bought another.

Informasjon om virksomheten

  1. Sengetøysforretning

Skrevet av virksomheten

AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

105 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 72 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,2

Alle anmeldelser

(105)

65 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

It is a desaster - honestly

I ordered in June, was waiting more than one month for the items, sent 4 out of 6 back in time, paid the ones i kept and still got an issue with klarna for the payment of the rest of the order (which i did not keep!) without any news from the shop. The receipt of the post office was sent to amourlinen but until now they did not communicate with clarna. So - no i would never order from there again.

5. oktober 2026
Anmeldelse skrevet uten oppfordring
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Svar fra AmourLinen

Hello, thank you for your feedback, and we're sorry for the trouble you've had. Klarna sees everything directly in our system, including what was returned and what we received from your return, so we don't need to send them any additional information. We also couldn't find an order matching your details, so we can't see the full picture from here. Please contact our team directly, with your order number if possible, and we'll look into it and help you get this resolved! Lucas

Vurdert til 3 av 5 stjerner

Some difficulty in arranging a return

I’ve made several attempts to contact them by email to return badly fitting items. Initially I had zero response.

Addendum - I have now made contact via instagram and have arranged a return. Let’s see what happens next!

29. september 2026
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Svar fra AmourLinen

Hello, sorry for the inconvenience. After you messaged us on Instagram, our team checked and found that your email address and domain had been filtered into our spam folder. After that, we responded and provided you with all the information about your return. We apologize for the confusion, and if anything is still unclear, please message us on Instagram and we'll gladly help. :)

Lucas

Vurdert til 5 av 5 stjerner

Wonderful linen dresses

The 2 dresses and 3 tops I bought are of outstanding quality and fit perfectly. The colours are beautiful as well. Not only the linen fabric is of high quality, also the designs are very good and the craftmanship outstanding. This is very lightweight but strong linen. Not flimsy or see through. I am placing my next order right now. Worth every penny. ♥️

15. september 2026
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Vurdert til 1 av 5 stjerner

I haven't gotten my order yet

I haven't gotten my order yet. It has been a month. Is that normal?

12. september 2026
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Svar fra AmourLinen

Hello, thank you for your patience, and sorry for the wait. We had a very high number of orders over the past month, which caused some delays. We can see that your order has now been marked as delivered. If you haven't received it, please message us with your order number and we'll check it right away!

Lucas

Vurdert til 1 av 5 stjerner

Poor customer service

Customer service with this company is non-existent. I'm trying to return one of the dresses I've ordered but after creating the return over a week ago I'm still waiting for a link to secure payment for return label. I cannot return without the address on return label and I'm running out of time according to company 14 days return policy. I've emailed them twice but so far no reply.

10. september 2026
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Svar fra AmourLinen

Hello, and thank you for your feedback! We're so sorry for the wait and the stress this has caused. Normally, return labels are sent within 1-2 business days, so a week is longer than it should be, and we'd love to look into it for you. Please message us with your order number and we'll check your return right away and help you get it sorted. Thank you so much for your patience!

Warm regards,
Lucas

Vurdert til 1 av 5 stjerner

They took my money

I ordered some clothes for an event and the website showed at check-out that my order would ship when I was still living in my old apartment. I thought my order would ship per what the website said which is why I ordered it. A week goes by and the order never got delivered so I assumed the order was gonna get delayed. This was during my move-out process, so I proactively reached out to customer service to see if they were able to update the shipping address to my new apartment. At this point the order was just submitted and there was no tracking number. They said no problem and that it should go to my new apartment. I moved to my new apartment in the mean time. A few business days later, I checked on the tracking number and it showed it was STILL going to my old address. I brought it up to customer service and they said on their end the address got updated and that tracking numbers aren’t up to date. I told them I never received my package and they ignored me. I have no way of getting that package because my lease ended so even if I were to try to go back to my old address, I have no access to get to the front door. I am literally in a different state now too. They took my money and never gave me what I ordered. Boooooo

20. august 2026
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Vurdert til 1 av 5 stjerner

angegebene Lieferfrist bei weitem nicht eingehalten

Habe meine Bestellung heute 11.09.2026 storniert

4. september 2026
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Svar fra AmourLinen

Hallo,

vielen Dank für Ihre offene Rückmeldung, und es tut uns aufrichtig leid, dass Ihre Bestellung noch nicht bei Ihnen ist.

Alle unsere Stücke werden von Hand gefertigt. Bei unseren Waffelprodukten hatten wir zuletzt eine ungewöhnlich hohe Nachfrage, wodurch es zu Verzögerungen in der Produktion kam. Das war so nicht geplant, und wir wissen, dass die verschobenen Liefertermine für Sie ärgerlich sind. Wir haben Sie über jede Änderung informiert und laufen vor der Situation nicht davon, aber wir verstehen, dass Information allein die Wartezeit nicht angenehmer macht.

Wie mit Ihnen besprochen: Sollte Ihre Bestellung nächste Woche nicht versandt werden, storniere wir sie automatisch und erstatten den Betrag vollständig zurück. Sie erhalten in jedem Fall eine Nachricht von uns.

Nochmals entschuldigen wir uns für die Unannehmlichkeiten.

Herzliche Grüße,
Lucas

Vurdert til 1 av 5 stjerner

Ich warte seit einem Monat

Ich warte seit dem 3. August auf meine Ware. Erst auf meine Nachfrage hin wurde mir mitgeteilt, dass man einfach zu viel zu tun habe. Zugleich wurde mir zugesichert, dass die Bestellung bearbeitet und innerhalb von zwei Wochen versendet wird. Auch dieser Termin verstrich, ohne dass ich informiert wurde – eine aktive Rückmeldung gab es nicht. Eine erneute Nachfrage meinerseits blieb bisher komplett unbeantwortet. Wer hier eine Ware für sich selbst einplant oder gar ein Geschenk für jemanden gekauft hat, kann sich auf keinerlei verlässliche Angabe verlassen und rechnet quasi ins Blaue hinein. So etwas habe ich noch nie erlebt.
Von einem Kauf kann ich daher leider nur abraten.

1. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

I am being asked to offer feedback on…

I am being asked to offer feedback on an item as if I’ve owned it for two weeks now when the item hasn’t even shipped yet. I am excited for the item but I haven’t received any update on the item since it was purchased 15 days ago.

23. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra AmourLinen

Hello,

Thank you for your patience, and we’re sorry for the lack of communication during this time. Our seamstresses were on summer vacation to spend time with their families, which slowed down order processing across the board during this period.

Good news: I’ve just checked with our team, and your order has already been fulfilled, so you should have received a tracking number by email. If it hasn’t arrived in your inbox, please check your spam folder, and feel free to reach out directly so we can resend it to you.

Thank you again for your patience, and we hope you love the piece once it arrives!

Warm regards,
Lucas

Vurdert til 1 av 5 stjerner

I had to wait a very long time for my refund

I had to wait a very long time for my order, and unfortunately, the refund for my return also took well over two months. That is simply far too long for me personally, so I won’t be shopping there again. It’s a real shame, because the clothes themselves are actually very nice.

21. august 2026
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Svar fra AmourLinen

Hello,

Thank you for taking the time to share your experience, and we’re sorry the timing fell short of what you expected.

We wanted to clarify our refund process: once a returned item arrives back at our studio in Lithuania, we process the refund within 14 BUSINESS days. If the return shipment itself spent a while in transit before reaching us, that would explain why the overall wait felt much longer than 14 days, the clock starts when the package reaches us, not when it’s sent.

We’re really glad you enjoyed the quality of the pieces, and we’re continuously working to make shipping and returns smoother for everyone. Thank you for giving AmourLinen a try, and we’d love the chance to change your mind in the future.

Warm regards,
Lucas

Vurdert til 1 av 5 stjerner

I ordered items some times ago and…

I ordered items some times ago and nothing arrived yet after 2 weeks when they promis to deliver after few days . A part of the confirmation order e mail no communications. Nevertheless if you log in the account there is nothing about shipping, not even the menu to check the order status properly, just a button for buy it again. I hope items will arrive.

21. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra AmourLinen

Hello,

Thank you for your feedback. Our team checked and could not find any email from you regarding your order. Your order was placed on August 13, 2026, and today is August 21st. As stated, we ship within 5 business days, and your order is already being packaged.

Regarding checking order status, please let us know if you’re having trouble finding this in your account, and we’re happy to help.

Best regards, Lukas

Vurdert til 1 av 5 stjerner

I never received it🥲🥲🥲 try to contact

I never received it🥲🥲🥲 try to contact, never responded 🥲🥲🥲

6. august 2026
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Svar fra AmourLinen

Hello,

Thank you for your feedback.

Please note that our customer service team responds within 1-2 business days, we do not offer 24-hour customer service, our team consists of real people. I’ve checked with our team, and your inquiry has already been replied to, so please do have a look, and let us know if you have any further questions.

Best regards, Lukas

Vurdert til 2 av 5 stjerner

I have not yet received my order

I have not yet received my order, nor had an answer to my enquiry as to the status of said order. So far, not so good.

20. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra AmourLinen

Hello,

Thank you for your feedback. Please note that our customer service team responds within 1-2 business days (weekends are not included as business days), we do not offer 24-hour customer service, our team consists of real people. I’ve checked with our team, and your inquiry has already been replied to. :)

Best regards,

 Lucas

Vurdert til 4 av 5 stjerner

Great PJs

This is a beautiful linen pajama set. It arrived in a reasonable time and is very high quality breathable linen. Would have been 5 stars but there was a small snag in the fabric on the arm.

19. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Impossible de faire un retour

Sur le site internet il est écrit que la commande est envoyée sous 5 jours. Elle a mis plus de 10 jours à être envoyée sans que des nouvelles me soient donnée
Je souhaite renvoyer une partie de ma commande car trop grande et impossible d’obtenir un bon de retour 😡😡 ça ressemble franchement à de l’arnaque

10. august 2026
Anmeldelse skrevet uten oppfordring

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