AmourLinen Anmeldelser 

105
•
TrustScore 3 av 5

3,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

I’ve made several attempts to contact them by email to return badly fitting items. Initially I had zero response. Addendum - I have now made contact via instagram and have arranged a return. Let’s... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I ordered in June, was waiting more than one month for the items, sent 4 out of 6 back in time, paid the ones i kept and still got an issue with klarna for the payment of the rest of the order (which... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The 2 dresses and 3 tops I bought are of outstanding quality and fit perfectly. The colours are beautiful as well. Not only the linen fabric is of high quality, also the designs are very good and th... Vis mer

Vurdert til 5 av 5 stjerner

My items arrived on time, beautifully packaged, and were well made. One of the dresses I purchased I loved so much I bought another.

Informasjon om virksomheten

  1. Sengetøysforretning

Skrevet av virksomheten

AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

105 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 72 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,2

Alle anmeldelser

(105)

65 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Linen nightgown

I love the items. The material and color are just as described. The problem is had was will size. I ordered one large and it was a bit skimpy. So I ordered xk and it was not much bigger. You sizes are different from US and no return policy makes people have to keep and item that doesn't fit.

30. september 2025
Vurdert til 1 av 5 stjerner

many mistakes, no solutions

I placed an order on July 3rd. I was told in the purchase confirmation mail that it would take "1 to 3 weeks" to produce the item, which was totally fine because I understood that that was the concept. I specifically wanted to purchase a durable timeless linen item.

However, it took longer to produce (4 weeks) and I was kept in the dark during this entire time. But that was fine as well because I could imagine that summertime was a very popular period for the company and surely I would receive my item within a month, right?

Finally the item gets shipped early August. I had opted for an environmentally friendly delivery. However, I - maybe wrongfully - assumed that the delivery would be in the vicinity of my home or.... at least in the same city! Alas, they delivered to another city which was not easily accessible without a car. This makes NO sense!
I'm explaining all this not knowing that the shipment had been made. Supposedly I was informed but I can't find any trace of this email. By that time, it was early September and the item - for which I would have had to somehow find a car (I don't own a car) to go pick it up - had already been sent back to Poland. AmourLinen then agrees on September 8 to give me a refund. And now it's October 27th and no such refund has been made even though the item clearly made it back to Poland. As soon as I had sent yet another email indicating that I still had not received the refund, I get an email that I'll be receiving the refund. So basically... they forgot to do the refund. If I had trusted AmourLinen again, they would have robbed me from the money I paid!

I was very reluctant to write a negative review but as much as I believe in the mission of AmourLinen, I feel I need to warn future clients of all the mishaps that happened. AmourLinen really needs to rethink their supply chain. Upbeat answers to customer questions simply won't cut it. And it's a pity because the retail world desperately needs companies such as AmourLinen...

27. oktober 2025
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Svar fra AmourLinen

Hello Lena,

Thank you for taking the time to share your experience. We truly appreciate your honesty and are very sorry for the inconvenience you’ve faced.

I’ve reviewed your order details carefully. As all of our items are handmade to order, our production times can sometimes extend beyond the estimated time, especially during exceptionally busy periods like this past July. Since we’re not a fast-fashion company, each piece is crafted individually by our seamstresses, and the unexpected surge in orders led to some delays. We provided the possibility to cancel the order if you do not wish to wait for it. We’ve already taken steps to expand our production capacity to prevent this from happening again.

Regarding the delivery, your package was delivered to a GLS parcel shop on August 8th and was available for pickup until August 22nd. When a parcel isn’t collected within that window, it automatically gets returned to the GLS warehouse in Poland and then to us in Lithuania. Please note that GLS can always be contacted directly for redelivery options in such cases.

As for your refund - once we receive a returned package, we process refunds within 14 days. However, since return shipments require additional documentation and international handling, they can take longer to arrive back to us. I completely understand how frustrating this delay must have been, and I sincerely apologize for the oversight that caused your refund to take longer than expected. We’ve now ensured that your refund has been issued.

We truly value your support and belief in our mission. Your feedback helps us improve both our processes and communication so that we can provide a smoother experience for all our customers in the future.

Regards,
Lucas

Vurdert til 5 av 5 stjerner

Beautiful quality items from a sustainable brand

Just like many others who wrote a review here, I ordered in July 2025, when the company was experiencing a huge increase in orders leading to delays.
While I admit that I felt frustrated and nervous when my items weren't shipped withinin the given time frame of 4-8 business days, I have to say that the customer support always responded to my e-mails, even though the reponses were kind of vague at times. I absolutely understand that adapting to such a surge in orders doesn't happen overnight but I would have appreciated a more transparent communication regarding the timelines (which is my only criticism).
I received my top and shorts approximately 6 and a half weeks after placing my order and I absolutely love them. The quality is lovely, you can definitely tell that the items are handmade with love and care.
I will be ordering from AmourLinen again as I believe in the company's sustainable approach and that they'll be able to adapt to their success soon.

6. september 2025
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Vurdert til 1 av 5 stjerner

Ordered on July 29

Ordered on July 29, 2025. After several weeks corresponded with Ugne on the 11th of August. Was told they were inundated with orders and trying to catch up. This is from the email..."Your order is currently being made and is scheduled to be shipped next week." After two weeks I reached out again and can not get a reply. Yet, the company seems to be having a sale and taking more and more orders but evidently can not send out the orders they already have....poor business model. This order was made in plenty of time for an upcoming trip I have in September.

UPDATED 9/2/2025
Thank you for your response. I truly hope your company continues to grow and prosper. I appreciate the prompt refund and hope to reorder in the future when you are running "full steam". Congratulations on your success. Respectfully, Ava Witt

31. august 2025
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Svar fra AmourLinen

Ava,

This summer has been especially challenging for AmourLinen. In just the first two weeks of July, we received as many orders as we normally do during an entire summer. We weren’t fully prepared for this unexpected demand, and we sincerely appreciate the patience and understanding of all our customers.

As a small, transparent business from a little country in Europe, our entire team — including our production staff — has been working overtime to fulfill every order. Our highest priority is always to deliver on time and make our customers happy. Unfortunately, with such an overwhelming volume, we experienced delays and we are truly sorry that we could not complete your order in time for your trip.

We have already issued you a full refund. Once again, please accept our sincere apologies for the inconvenience caused, and thank you for giving us the chance to improve.

-Lucas

Vurdert til 4 av 5 stjerner

Recent purchase

Although I waited a while for my shorts and top and did have email correspondence with them which they always responded to it is worth the wait. The linen is lovely and great quality, you can tell it’s handmade and I really love my shorts and top. If you order be patient.

27. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Placed order on 30th of July

Placed order on 30th of July. Have yet to receive any items ordered. I’m deeply frustrated. No communication. Tracking says order being prepared… Surely it should’ve been prepared and delivered by now!

30. juli 2025
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Svar fra AmourLinen

Sarah,

We are truly sorry for the frustration this delay has caused. This summer has been very challenging for AmourLinen, as in the first two weeks of July we received as many orders as we normally do throughout the whole season. We were not fully prepared for such a sudden increase in demand, and unfortunately this has led to delays.

As a small, transparent business from a little country in Europe, our whole team — including production — has been working overtime to catch up. Our first priority is to fulfill every order and make our customers happy, but in this case, we did not manage to deliver on time and we deeply regret that.

We have issued you a full refund for your order, and once again, we sincerely apologize for the inconvenience. Thank you for your patience and for giving us the opportunity to improve.

-Lucas

Vurdert til 5 av 5 stjerner

I bought a dress and bed sheets

I bought a dress and bed sheets. The dress is incredible and felt very light on my body! I don’t even want to start about the sheets, it feels very soft and it matches my room decor. The quality matched the price I paid. I will definitely comeback to try something else.

8. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Bad customer service. Didn’t receive items.

Placed order five weeks ago spending nearly £200. Heard nothing at all for three weeks so I Emailed to ask when arriving and kept being told they were busy and it would be the following week. Still nothing. They have issued a refund five weeks later. If they do not have the capacity to make the orders they should not take them. Or they need more staff. Not good experience and was really looking forward to receiving my items. Won’t bother in future. If you are getting something for a special occasion it’s not worth it as highly likely not to receive it.

14. august 2025
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Svar fra AmourLinen

Hello,

I completely understand your frustration, and I want to be transparent about what’s been happening on our end. This past July, we received around ten times more orders than in a usual month. It felt like a Christmas rush in the middle of summer, and while we’ve already started expanding our production, that process doesn’t happen overnight.

Our seamstresses are working incredibly hard, often putting in extra shifts, but they can only sew so fast while still maintaining the quality we’re known for. If we had anticipated this surge, we would have been better prepared for such a long production time.

We truly value and appreciate the many customers who have shown patience and understanding during this busy period, and we’re very sorry we couldn’t meet your expectations this time.

Please know we are working as hard as we possibly can, not to delay or mislead anyone, but to ensure every piece is made with the care it deserves.

-Lucas

Vurdert til 1 av 5 stjerner

Terrible experience

I was reluctant to write a negative review, as I know it can be damaging to a small business—especially one that makes handmade goods. I’m typically patient, understanding, and appreciative of the process. Unfortunately, that was not the case this time.
I placed my second order in early July, and after a month of waiting with no delivery—and several extremely frustrating emails back and forth—I ultimately canceled my order. What shocked me most was that the company made no effort to rectify the situation beyond simply asking if I wanted to cancel.
Customer service is key, and this company had multiple opportunities to make things right but completely failed to do so. It became clear to me that they don’t value or understand the importance of customer retention, which can make or break a business. A company that grows beyond its capacity without putting proper safeguards in place is setting itself up for failure.
Unfortunately, I won’t be ordering from them again.

3. juli 2025
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Svar fra AmourLinen

Dear Dina,

As we mentioned in our communication with you, July brought an unexpected surge - more than ten times our usual monthly orders. While we are actively expanding production, these adjustments take time, and unfortunately this affected our timelines.

We did extend the return window for your first order, and I personally prioritized your second, but I completely understand your decision to cancel rather than continue waiting. Please know we never intend for delays like this to happen - they naturally come when demand grows suddenly, and we cannot simply ask our seamstresses to sew faster without compromising the quality of their work.

We regret that we couldn’t deliver your skirt in time and sincerely apologize for the disappointment. At the same time, we’re grateful for the many customers who continue to support and value the slower, handmade, made-to-order process that defines our work.

-Lucas

Vurdert til 2 av 5 stjerner

Button not sewn on properly

I wasn‘t pleased with the quality of the linen trousers.
For this price, I expect the button to be sewn on properly. I sent an email, but unfortunately, I didn't get a reply. The dress I orderd was perfeclty fine

30. juni 2025
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Svar fra AmourLinen

Jolanda,

Thank you for your feedback. We’re sorry the linen trousers didn’t meet expectations and that the button wasn’t properly sewn. We’re glad we were able to process a full refund promptly and that you confirmed everything was resolved at the time. We also appreciate your kind words about the dress — we hope to welcome you back for a more seamless experience in the future.

-Lucas

Vurdert til 1 av 5 stjerner

Inaccurate Processing Times

I’m really disappointed in my experience with Amour Linen. I placed my order on July 14th, and received a confirmation email stating that my sheets were being made to order and would take 4-9 days to process. Three weeks passed and I realized I hadn’t gotten a shipping confirmation yet. I reached out to them on July 31st to check on the status of my order (which they encourage in their confirmation email) and explained that I would like to cancel my order if I wasn’t likely to receive it before the end of August. Their customer service team got back to me right away with a vague response. I asked if they could give me a specific update on when my order would ship, and they assured me that it would ship that same week. Well, it did not ship that same week. The production time has (so far) been double what’s listed on their website and their confirmation email, but that doesn’t bother me nearly as much as their customer service team lying to me to keep my business. I understand that those timelines are an estimate and everything is made to order (which takes time!) but all I wanted was an honest update!

14. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra AmourLinen

Jenny,

We’re truly sorry for the delay and the frustration it caused. This summer we’ve been overwhelmed with an unusually high volume of orders, and our production team has been working overtime to ensure every made-to-order item is fulfilled with the quality our customers expect. Unfortunately, this has meant that some orders have taken longer than our usual estimated processing time, and we understand how disappointing that is.
We should have provided you with a clearer and more accurate update, and we’ll work on improving our communication so customers always know what to expect. Please rest assured that every order placed will be fulfilled, and we appreciate your patience and understanding during this busy period.

-Lucas

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