AIT Home Delivery UK Ltd Anmeldelser 

254 573
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Polite gentlemen who phoned prior to delivery to give half hour notice of arrival. Arrived with the time scale given on initial contact and their call. Asked if they needed to remove shoes before comi... Vis mer

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Vurdert til 5 av 5 stjerner

I was informed that the delivery was going to be later than first thought, which was fair enough, as we are now in silly season & your poor driver, probably had more traffic to get through! But I was... Vis mer

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Vurdert til 5 av 5 stjerner

I have just had a new LG Fridge/Freezer delivered by AIT. I was updated with calls and texts multiple times on the day and previous days. Three guys in a luton van arrived and were very helpful and... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We were kept well informed about delivery times. The delivery guys were very polite and efficient and were happy to carry items to desired location. They removed all packaging and took the trouble t... Vis mer

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Informasjon om virksomheten

  1. Leveringsbud

Skrevet av virksomheten

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

255k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(254 573)

56 606 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Kept informed

I was kept informed regarding the time slot and even when there was an issue with the delivery the courier kept in contact and I received the item a bit later than first planned. Couriers were courteous and professional and took care of the item and my property

4. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra AIT Home Delivery UK Ltd

Thank you for your review and for taking the time to share your feedback.

We're delighted to hear that you were kept well informed about your delivery time slot and that, even when an issue arose, the courier maintained communication and kept you updated. We understand how important clear and proactive communication is, especially when there are unexpected changes, so it's wonderful to know that you felt informed throughout the process.

It's especially pleasing to hear that the delivery team were courteous, professional, and took great care with both your item and your property. Our colleagues work hard to provide a reliable and customer-focused service, ensuring deliveries are completed with care and respect at every stage.

Your balanced feedback is greatly appreciated and will be shared with the team as recognition of their professionalism and dedication. Thank you again for your feedback. We're pleased that, despite the delay, the service provided left you with a positive delivery experience.

Vurdert til 5 av 5 stjerner

On time

On time, smooth, happened when they said, able to track, informed of progress, no fuss.staff experienced and carried out a good efficient service, friendly, helpful

5. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that everything went smoothly, arrived when expected, and that the tracking and progress updates kept you well informed throughout the process.

It's especially wonderful to know that you found the service efficient, hassle-free, and easy to follow from start to finish. Our teams work hard to provide reliable deliveries, clear communication, and a customer-focused experience, so it's rewarding to hear that our colleagues were friendly, helpful, and professional throughout.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work, experience, and dedication to excellent customer service. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

Great Delivery Experience

Excellent service and communication from start to finish. Kept me fully informed every step of the way, delivered with care. Recommend.

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you received excellent service and communication from start to finish.

It's wonderful to know that you were kept fully informed throughout every stage of the delivery journey and that your order was handled with care. Providing clear communication, reliable deliveries, and a professional customer experience are key priorities for our team, so it's especially rewarding to hear that your experience reflected these standards.

We're also grateful for your recommendation. Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work, dedication, and commitment to excellent customer service.

Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

Great communication.

Great communication.

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were pleased with the communication throughout the process.

Keeping customers informed every step of the way is a key priority for our team, so it's wonderful to know that the updates helped make your delivery experience smooth and straightforward. Our colleagues work hard to provide a reliable, professional, and customer-focused service, and it's always rewarding to hear when these efforts are appreciated.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that our team provided a helpful service throughout the process.

Providing reliable deliveries and excellent customer care is something we take great pride in, so it's wonderful to know that everything went smoothly and met your expectations. Our delivery colleagues work hard to ensure every customer receives a professional, efficient, and customer-focused experience.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

The delivery driver communicated with…

The delivery driver communicated with me throughout which made delivery seamless and less stressful. Your website on the other hand was not helpful as although it seem to give the option to change delivery dates etc,it did not allow or provide the facility to actual amend my delivery.

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your review and for taking the time to share your feedback.

We're delighted to hear that the delivery driver kept in touch throughout the process and that their communication helped make the delivery seamless and less stressful. Keeping customers informed is a key part of the service we aim to provide, so it's wonderful to know that this had such a positive impact on your experience.

We also appreciate your comments regarding our website. We're sorry to hear that, although it appeared to offer the option to amend your delivery date, you were unable to make the changes you needed. We understand how frustrating this can be, especially when managing delivery arrangements around a busy schedule. Feedback like yours is extremely valuable as it helps identify areas where the customer experience can be improved.

It's encouraging to know that the excellent communication from the driver helped offset this issue and ensured the delivery itself went smoothly. Your comments will be shared with the relevant teams as we continue to review and improve both our online tools and delivery service.

Thank you again for your balanced and constructive feedback. We greatly appreciate it.

Vurdert til 5 av 5 stjerner

Delivery on time

Delivery on time, drivers great.

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that our drivers provided such a great service.

Providing reliable deliveries alongside friendly and professional customer care is something we take great pride in, so it's wonderful to know that everything went smoothly and met your expectations. Our delivery teams work hard to ensure every customer receives a positive and hassle-free experience from start to finish.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

Professional driver

Professional driver, informed delivery and as a 1st time user I was very impressed...

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were impressed with the service, especially as a first-time customer.

It's wonderful to know that the driver was professional, kept you informed throughout the delivery process, and ensured everything arrived as expected. We understand that first impressions are important, so it's especially rewarding to hear that your experience exceeded your expectations.

Our teams work hard to provide reliable deliveries, clear communication, and excellent customer service, and your kind comments are greatly appreciated. They will be shared with the team as recognition of their hard work and dedication.

Thank you for taking the time to share your feedback. We're delighted that your first experience with us was such a positive one.

Vurdert til 5 av 5 stjerner

Good communication of delivery time

Good communication of delivery time. Efficient construction of furniture. Friendly staff.

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were pleased with the communication regarding your delivery time and that the furniture assembly was completed efficiently.

It's especially wonderful to know that our team were friendly and professional throughout the process. Our delivery and installation colleagues work hard to provide a reliable, customer-focused service, ensuring that deliveries and assembly are completed smoothly and with care, so it's rewarding to hear that your experience reflected these standards.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

2 person delivery team

2 person delivery team. Both guys were very helpful & polite. Handled all packages with care. You can ask for no more than that

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that both members of our delivery team were helpful, polite, and handled your packages with great care throughout the process.

Providing a professional and customer-focused service is something we take great pride in, so it's wonderful to know that everything was delivered smoothly and treated with the attention it deserved. Our colleagues work hard to ensure every delivery is completed efficiently while maintaining the highest standards of customer care.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

Washing machine delivery

Good communication via messages for when delivery was coming, also the tracker app was another good way of seeing where the driver and van were.
Arrived when it said,2 delivery guys dropped washing machine where I asked all good.

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We're delighted to hear that the delivery communication worked well for you and that the text updates and tracking app helped you stay informed about your washing machine delivery.

It's especially pleasing to know that the delivery arrived as scheduled and that our two delivery colleagues placed the washing machine exactly where you requested. Providing reliable deliveries, clear communication, and a helpful service is something we take great pride in, so it's wonderful to hear that everything went smoothly from start to finish.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you again for your feedback, and we're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

Very good service

Ordered new freezer Monday morning delivered Tuesday afternoon. 2 guys delivered no problem

3. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your new freezer was delivered so quickly, having been ordered on Monday morning and delivered by Tuesday afternoon.

It's especially wonderful to know that the delivery went smoothly and that our two delivery colleagues completed the delivery without any issues. Our teams work hard to provide a reliable, efficient, and customer-focused service, so it's rewarding to hear that your experience reflected these standards.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

Very heavy TV delivered without…

Very heavy TV delivered without incident!

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your large TV was delivered safely and without any issues.

Handling heavy and bulky items requires extra care and attention, so it's wonderful to know that our delivery team completed the delivery smoothly and professionally. Our colleagues work hard to ensure every item is transported and delivered safely while providing a reliable and efficient service.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

On time and staff were great.

On time and staff were great.

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that our team provided such a great service.

Providing reliable deliveries alongside friendly and professional customer care is something we take great pride in, so it's wonderful to know that our colleagues made such a positive impression. Our teams work hard to ensure every delivery is completed smoothly, efficiently, and with a customer-focused approach.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

Very good updates and tracking

Very good updates and tracking, delivered to room requested.

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you found the delivery updates and tracking information helpful and that they kept you well informed throughout the process.

It's especially wonderful to know that your item was delivered to the room you requested. Our delivery teams work hard to provide a convenient, customer-focused service, ensuring deliveries are completed smoothly and according to our customers' needs whenever possible.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

Arrived on time and delivery driver…

Arrived on time and delivery driver polite and friendly.

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that our driver provided a polite and friendly service throughout.

Providing reliable deliveries alongside excellent customer care is something we take great pride in, so it's wonderful to know that your experience met your expectations. Our delivery colleagues work hard to ensure every customer receives a smooth, professional, and pleasant delivery experience from start to finish.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 5 av 5 stjerner

Great experience throughout

Great experience throughout. Excellent delivery. Pleasant and helpful delivery staff.

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you had a great experience from start to finish and that the delivery service exceeded your expectations.

It's especially wonderful to know that our delivery team were pleasant, helpful, and professional throughout the process. Our colleagues work hard to provide a reliable and customer-focused service, so it's rewarding to hear that their friendly approach made such a positive impression.

Providing excellent customer care alongside efficient and dependable deliveries is something we take great pride in, and we're delighted that your experience reflected these standards.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

Vurdert til 4 av 5 stjerner

Delivered on time

Delivered on time

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your order was delivered on time and that everything went according to plan.

Providing reliable and punctual deliveries is a key priority for our team, so it's wonderful to know that the service met your expectations. Our colleagues work hard to ensure every delivery is completed smoothly, efficiently, and with a strong focus on customer satisfaction.

Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were pleased with the service provided.

Vurdert til 1 av 5 stjerner

Chair dumped at our front door

Was told when I ordered the chair it would be taken to a room of our choice, when the 2 men delivered the chair they bought it to the door and when they realised it wasnt going to fit through the front door, they told my partner just to take the packaging off and it would fit through (it didnt) They laughed and then dumped the chair on our front drive and left. Disgusting as I was 4 days postpartum and had been told this would be taken to a room of our choice.

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your feedback. We're genuinely sorry to hear about your experience. We understand how frustrating and upsetting it must have been to be advised that your chair would be delivered to a room of your choice, only for the delivery team to leave it on your driveway when it could not be brought through the front door. We're also disappointed to hear that the item was left with you after unsuccessful attempts to move it indoors and that you felt the delivery team did not treat the situation with the professionalism and understanding it deserved.

We appreciate the difficulty this caused, particularly given your personal circumstances at the time of delivery, and understand why this experience left you feeling dissatisfied with the service provided.

I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, investigate the issues you've raised, and work towards a satisfactory resolution.

Thank you for your patience.

Vurdert til 5 av 5 stjerner

Constantly informed about delivery…

Constantly informed about delivery arrival. Delivery arrived earlier than expected but was called to notify of this. Excellent communication and service throughout

4. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were kept informed throughout the delivery process and that the regular updates helped you know exactly when to expect your order.

It's especially wonderful to know that, although the delivery arrived earlier than originally expected, our team contacted you in advance to make sure you were aware of the revised arrival time. Clear communication and flexibility are key priorities for us, so it's rewarding to hear that this contributed to such a positive experience.

We're delighted that you found the communication and overall service to be excellent. Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.

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