AIT Home Delivery UK Ltd Anmeldelser 

255 148
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

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Se hva andre synes

Vurdert til 5 av 5 stjerner

The fragile 55" LG OLED TV was delivered.... 1. About 40 minutes after the advised time-slot (with an advisory phone call 30 minutes before arrival). 2. By two careful handlers (although only one... Vis mer

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Vurdert til 5 av 5 stjerner

We purchased two sofas from Argos that stated two days delivery. We received a text update to confirm the next day and a time slot and courtesy call prior to them being delivered. The delivery guys... Vis mer

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Vurdert til 5 av 5 stjerner

I ordered a new sofa for a specific day to be delivered! Communication was excellent by email and text. Regular updates and a delivery window confirmed the night before. Live tracking showed the loc... Vis mer

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Vurdert til 5 av 5 stjerner

Amazing company, they manage deliver my heavy open mattress on first floor with hard access. Message with time slot, contact 30-45 minutes before they will be at my address . Everything really good

Informasjon om virksomheten

  1. Leveringsbud

Skrevet av virksomheten

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

255k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(255 148)

57 161 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Good communicationon

Good communication before and on the day. Nice people.

8. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that the communication before and on the day of delivery kept you well informed throughout the process.

It is especially rewarding to know that our team made such a positive impression through their friendly and professional approach. Providing reliable communication and excellent customer service are key priorities for us, and we are pleased that your experience reflected these values.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering dependable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 4 av 5 stjerner

Good service

Good service . The time slot was not accurate , mine was delayed about 1h30 -2h otherwise 5 stars.

7. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with the service overall and that your delivery experience met your expectations in most respects.

We do, however, appreciate your comments regarding the delivery time slot. We understand that a delay of around 1.5 to 2 hours can be inconvenient, especially when customers are planning their day around an expected arrival time. While unexpected circumstances can occasionally affect schedules, we recognise the importance of providing accurate delivery estimates and keeping customers informed.

We are grateful for your understanding and delighted that, aside from the delay, the service was worthy of a five-star experience in your view. Your feedback will be shared with the team as we continue to improve the accuracy of our delivery timings and the overall customer experience.

Thank you again for your valued support.

Vurdert til 5 av 5 stjerner

All was good.

17. juli 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.

Vurdert til 5 av 5 stjerner

Fragile 55" LG OLED TV delivered carefully

The fragile 55" LG OLED TV was delivered....
1. About 40 minutes after the advised time-slot (with an advisory phone call 30 minutes before arrival).
2. By two careful handlers (although only one guy carried the TV into the house!).
3. In an undamaged box.
4. In an undamaged and fully functional condition.
Many thanks for an excellent service!

3. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra AIT Home Delivery UK Ltd

Thank you for your wonderful review and for taking the time to share such detailed feedback. We are delighted to hear that your LG OLED TV arrived safely and in perfect condition.

We appreciate your understanding regarding the delivery arriving slightly outside the original time slot. Keeping customers informed is very important to us, so we are pleased that the advance phone call helped keep you updated and prepared for the delivery.

It is especially rewarding to know that our delivery team handled the television with care and professionalism. Delivering large and fragile items requires extra attention, and we are delighted that the TV, packaging, and overall condition upon arrival all met your expectations.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue providing reliable, customer-focused service and ensuring every delivery is completed with the highest standards of care. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

Perfect delivery

Great comms. Lovely driver and support. Helpful. Garden set arrived safely. 10/10

7. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your wonderful review and for taking the time to share your feedback. We are delighted to hear that you were so pleased with the communication throughout the delivery process and that our team provided such a helpful and friendly service.

Keeping our customers informed every step of the way is a key priority for us, so it is especially rewarding to know that the updates and support from the driver helped make the experience smooth and stress-free. We are also pleased to hear that your garden set arrived safely and that the delivery met your expectations.

Your fantastic 10/10 rating and kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering reliable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

Crew name GST2

Crew name - GST2 was brilliant with the service

9. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that the GST2 crew provided such a brilliant level of service during your delivery.

Providing friendly, professional, and customer-focused service is something we take great pride in, so it is especially rewarding to know that the team made such a positive impression. Our colleagues work hard to ensure every delivery is completed smoothly and with the highest standards of care and professionalism.

Your kind comments are greatly appreciated and will be shared with the GST2 crew. Feedback like yours is a wonderful source of motivation and recognition for their hard work. Thank you once again for your valued support and for recognising the excellent service provided by our team.

Vurdert til 5 av 5 stjerner

Great experience

Great experience. Good constant updates about the delivery. Delivered on time and carefully.

8. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your wonderful review and for taking the time to share your feedback. We are delighted to hear that you had a great experience and that the regular delivery updates kept you informed throughout the process.

Providing clear communication, reliable delivery times, and careful handling of every item are key priorities for our team. It is especially rewarding to know that your delivery arrived on time and that your order was handled with the care and attention you expected.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering dependable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

Excellent service delivered to room of…

Excellent service delivered to room of choice friendly service

8. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that you were pleased with the delivery service and that our team delivered your item to the room of your choice.

Providing a helpful, friendly, and customer-focused experience is something we take great pride in. It is especially rewarding to know that our colleagues' professionalism and willingness to assist contributed to such a positive delivery experience.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering reliable, high-quality service and maintaining the standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

Excellent delivery Company

THIS company turns up when it says which is a complete change from other delivery companies
Drivers were polite and helpful
Would recommend

7. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that our delivery team arrived when promised and provided a level of reliability that stood out compared to your previous experiences.

Providing accurate delivery information and keeping our commitments to customers is a key priority for us, so it is especially rewarding to know that the service met your expectations. We are also pleased to hear that our drivers were polite, helpful, and contributed to a smooth and positive delivery experience.

Your recommendation means a great deal to us and will be shared with the team. Feedback like yours motivates us to continue delivering reliable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

My parcel looked good

My parcel looked good. Thankyou for the delivery

6. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your parcel arrived in good condition and that you were satisfied with the delivery service.

Providing reliable deliveries and ensuring that items arrive safely and as expected is a key priority for our team. It is always rewarding to know that our efforts have resulted in a smooth and positive experience for our customers.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering dependable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

My package was delivered swiftly and…

My package was delivered swiftly and safely. I am a very satisfied customer.

7. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your package was delivered swiftly and safely and that you were so satisfied with the overall experience.

Providing fast, reliable deliveries while ensuring every item arrives in excellent condition is a key priority for our team. It is especially rewarding to know that our efforts contributed to such a positive experience and that we were able to meet your expectations.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering dependable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

Delivery was made when they said it…

Delivery was made when they said it would be and package was unmarked and undamaged so delighted with the service

8. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your delivery arrived exactly when promised and that your package was received in perfect condition.

Providing reliable delivery times and ensuring that every item arrives safely and undamaged are key priorities for our team. It is especially rewarding to know that the service met your expectations and that you were delighted with the overall experience.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering dependable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

Cabinet

O
n time kepted on contactby phone great delivery.

7. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your delivery arrived on time and that you were kept informed throughout the process with phone updates.

Providing reliable deliveries and proactive communication is a key priority for our team, so it is especially rewarding to know that the contact you received helped make the experience smooth and convenient. We are also pleased that the delivery met your expectations and contributed to a positive overall experience.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering dependable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 4 av 5 stjerner

Next-day delivery was spot on

Next-day delivery was spot on, and the estimated arrival time was entirely accurate.
​The only issue was the delivery team's attitude. There was a lot of moaning, groaning, and huffing and puffing throughout the process. This kind of work requires patience, resilience, and the ability to think on your feet. While I fully understand that traffic, stairs, and awkward items make the job frustrating, letting that frustration show only makes the work harder for everyone involved.
​My advice for your team would be to embrace it and approach these challenges with a more positive, problem-solving mindset rather than venting in front of the customer..

7. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra AIT Home Delivery UK Ltd

Thank you for taking the time to share such detailed feedback. We are delighted to hear that your next-day delivery arrived as promised and that the estimated arrival time was accurate. Providing reliable delivery times and clear communication is a key priority for us, so it is especially rewarding to know that this aspect of the service met your expectations.

At the same time, we appreciate your honest comments regarding the delivery team's attitude. We understand that witnessing visible frustration during a delivery can affect the overall customer experience, even when the job itself is completed successfully. While our colleagues often face challenging conditions, including traffic, stairs, and heavy or awkward items, we agree that maintaining a professional and positive approach is an important part of delivering excellent customer service.

Your feedback is both constructive and valuable, and we appreciate the thoughtful way you have shared it. Comments such as yours help us recognise what we are doing well while also identifying areas where we can improve. We will ensure your observations are shared with the relevant team for review.

Thank you again for your balanced feedback and for recognising the positive aspects of the service. We are pleased that the delivery itself went smoothly and appreciate the opportunity to continue improving our customers' experience.

Vurdert til 5 av 5 stjerner

Parcel was heavy and the two chaps…

Parcel was heavy and the two chaps brought it indoors for me

8. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your experience. We are delighted to hear that our delivery team was able to assist with bringing your heavy parcel indoors for you.

Providing helpful, customer-focused service is an important part of what we do, especially when delivering larger or heavier items. It is especially rewarding to know that our colleagues went the extra mile to make the delivery more convenient and comfortable for you.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue providing reliable, professional service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

Great service

Kept in contact regarding expected delivery time. Polite and friendly guys. Put items in safe place. Very happy with service.

7. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that you were kept well informed regarding your expected delivery time and that our team maintained good communication throughout the process.

It is especially rewarding to know that our delivery colleagues were polite, friendly, and took care to place your items in a safe location. Providing reliable deliveries combined with excellent customer service is a key priority for our team, and we are pleased that these efforts contributed to such a positive experience.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering dependable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that you found our service to be both good and reliable.

Providing dependable deliveries and a smooth customer experience is at the heart of what we do. It is always rewarding to know that our efforts have met our customers' expectations and resulted in a positive delivery experience.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering reliable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

We were kept fully informed throughout…

We were kept fully informed throughout the delivery process, including, on the day, the progress of the van towards our address, and thus assuring us.

7. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that you felt well informed throughout the delivery process and that the real-time tracking on the day of delivery provided reassurance and visibility as your order made its way to you.

Providing clear communication and accurate updates is a key priority for our team, so it is especially rewarding to know that the delivery information helped give you confidence and made the experience more convenient. We strive to ensure our customers always know what to expect and when to expect it.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering reliable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service, was kept updated via email on delivery status, given 2 hour delivery slot evening before delivery date and received phone call from delivery driver when he was around 30 minutes away from delivering my items.

7. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra AIT Home Delivery UK Ltd

Thank you for your excellent review and for taking the time to share such detailed feedback. We are delighted to hear that you were kept well informed throughout the delivery process and that the communication provided met your expectations at every stage.

Providing clear and timely updates is a key priority for our team, so it is especially rewarding to know that the email notifications, the two-hour delivery window provided the evening before delivery, and the driver's call approximately 30 minutes before arrival all helped make the experience convenient and stress-free.

We are pleased to hear that the delivery was completed smoothly and that the communication gave you confidence in knowing exactly when to expect your items. Delivering reliable service alongside excellent customer care is something we take great pride in.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue providing dependable, customer-focused service and maintaining the high standards our customers value and expect. Thank you once again for your valued support.

Vurdert til 5 av 5 stjerner

The two guys where very professional

The two guys where very professional, everything was neat and tidy. They were very polite and had a nice sense of humour about them.

6. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and for taking the time to share your experience. We are delighted to hear that our delivery team provided such a professional service and that everything was completed neatly and tidily.

It is especially rewarding to know that our colleagues were polite, friendly, and brought a positive attitude to the delivery. We believe that great customer service is about more than just completing the job efficiently, and it is wonderful to hear that their sense of humour helped create an enjoyable and memorable experience.

Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours is a fantastic source of encouragement and motivates us to continue delivering reliable, customer-focused service of the highest standard. Thank you once again for your valued support.

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