airssist Anmeldelser 

106
•
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Airssist is my go-to for VIP services because of their speed and responsiveness. A perfect example of their dedication was when they secured a VIP Terminal spot at Munich Airport for me last 12 Oct... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Airssist has been helping me for years in my travelling. They are the most professional agency with a golden heart. Often they have assisted me in unusual situations, which were not predicted earlier,... Vis mer

Vurdert til 5 av 5 stjerner

I travelled from San Francisco to Paris with my border collie dog in the hold. The service from Airassist was awesome, from start to finish. Booking the service was easy and smooth. But most important... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The service provided when I arrived at Capetown airport was absolutely excellent and I was guided through passport check and all other points so fast which was a great experience too. Everything was t... Vis mer

Informasjon om virksomheten

  1. Flyselskap

Skrevet av virksomheten

airssist offers worldwide Airport VIP Services available for arrival, departure and/or transit flights such as Meet and Greet services, VIP terminal, Chauffeur services, Lounge Access, Security,


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

106 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(106)

19 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

The check-in process was smooth and…

The check-in process was smooth and efficient. The staff at the counter were friendly and helpful.

11. juli 2023
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Thank you for the five-star review! We're so happy to hear that you had a positive experience with airssist. Our team works hard to ensure that our customers receive the highest level of service, and we're glad that you were satisfied with our efforts.

Vurdert til 5 av 5 stjerner

⭐⭐⭐⭐⭐ 5 stars

⭐⭐⭐⭐⭐ 5 stars - Excellent service

14. juni 2023
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Thank you for taking the time to write a review about your experience with airssist! We're thrilled to hear that you had a Excellent experience with our team.

Vurdert til 1 av 5 stjerner

Airssisit: 3rd party booker who overcharges & holds no responsibility

Airssisit is a 3rd party booker, as they put it "just like booking.com". They charge much more then the local providers they use & do not hold any responsibility for the actions of the providers they use nor do they offer any kind of support or protection for their customers.

I had a horrible experience with a greeter provided by Airssist in Istanbul & Assist provided no help at all. I would not recommend this service, book direct & save yourself a headache & money.

29. juni 2023
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Dear Nataly,

This is the second review you’ve published under the same service. First time in the name of Alex and now in another name. We already responded to your previous review with a clarification related to the incident that happened with you in IST Airport and our team reached out to you many times providing different solutions but unfortunately there is no positive feedback from your side. Kindly note that we always offer special rates to our clients from our service providers, and we assure you that our charges are fair and competitive. You’re always welcome to communicate with us on how to better serve your needs and meet your requirements.

Vurdert til 1 av 5 stjerner

airssist employee damaged my bag & refuses to fix it

An airssist employee loaded my bag on to an airport cart & while she drove the cart my brand new Louis Vuitton bag fell off and became damaged with large scratches all over. I contacted airssist immediately & they responded by saying “ we cannot assist you further in your case of damaged item”

Airsisst does not care about you or your item. I would not recommend this company to anyone

25. juni 2023
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Dear Alex,

We would like to clarify that we’re a platform that gathers all licensed and curated airport service providers from all over the world. We’re not a service provider ourselves and we never promised to be so. We connect passengers with all the available service providers in each airport, and we give the passenger the choice to choose which service provider to book and deal with. You can always review the service of the service provider in the platform when you have any notes on their services.

From our side, we have taken immediate action on your complaint by implementing stringent measures and involving the upper management of the service provider to find a satisfactory solution and prevent any similar incidents in the future, and we communicated with you directly for possible solutions.

Thank you for choosing airssist.

Vurdert til 5 av 5 stjerner

Amazing booking from start to finish

Amazing booking from start to finish
Truly professional team and service
My Client felt like a movie star with The VIP service @AD Airport after long flight from USA 🇺🇸
Thank You AirAssist my only choice for Airport Concierge Services World Wide
Martin

28. mars 2023
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Thank you Martin for your review, We always love to hear when our customers leave satisfied. We sincerely appreciate your kind words... Stay Safe

Vurdert til 5 av 5 stjerner

Second Time User

This is the second time that I’ve used the services of Airssist and both times they delivered 100%. They are responsive, communicative and professional. The fees they charge are very fair for the services they provide.

15. februar 2023
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Thank you for your kind review, we appreciate your words!
Our team is 24/7 there to always support your short-notice requests, and make your airport journey memorable.

Vurdert til 5 av 5 stjerner

Thank u Team

Thank u Team, you and service provider really helped out my old parents trip back to India from Bahrain. Highly recommended 👌

9. januar 2023
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Thank you for your wonderful review and feedback.
We are always interested in hearing from our clients about their satisfaction with our services because facilitating their airport experience is our priority.

Vurdert til 1 av 5 stjerner

Irresponsible service providers

Availed the service for my Mother In law at the Chennai International Airport. The service was confirmed but never provided on arrival. My aged MIL had to wait for long and had to handle her luggage by herself with fellow passengers help. An Irresponsible reply with a simple sorry, the greeter was busy, was provided upon following up by myself. Can’t really understand how the greeter cold be busy from providing a confirmed, pre-paid service.
Though provided with the contact details of the passenger, she was never contacted. Neither was I contacted, leaving us in a lot of mental stress and frustration leaving an aged person without help in an airport.

31. desember 2022
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Dear …
We are sorry for the inconvenience caused by the service provider! Allow us to clarify again that we are a booking platform that includes all airport concierge service providers, and most of our providers are offering great service, including the one you’ve chosen. However, in this particular service, the provider didn’t provide the promised service, so we advise you to choose another one for your next trip and we encourage you to rate the provider itself instead of rating the platform since your booking experience was easy and convenient using airssist.com
From our side and because we care about our customer’s satisfaction, we gave you a full refund and an additional discount offered on your next booking. We also took strict action with the service provider and discussed preventive measures so that the same situation can be avoided in the future.
If you need further assistance, please don’t hesitate to contact us.
Thank you.

Vurdert til 5 av 5 stjerner

Congratulations on Job Well Done!

Got the chauffeured car and meet and greet services of Airssist for CEO in Egypt and it was done promptly, smoothly and satisfactorily! Well done and thanks to Airssist team Archie, Dan, Ian, Roque for their assistance.

28. desember 2022
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Thank you so much for your 5-star review! We are delighted to hear that your CEO was happy with the service and we’re incredibly grateful that you took the time to share your experience with us.

Vurdert til 5 av 5 stjerner

Hello

Hello, I use assist for my wife every time she flies .I know that she is well looked after from the time we enter departure they meet us I leave my wife with the wonderful staff they see her throughout all the system and wait until she boards her flight.
They can not do enough for you the care they give to my wife makes flying so much better.
I can say to anyone if you stress about flying these are the best well worth the payment.

28. november 2022
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Hi Richard, we are overjoyed to hear that airssist exceeded your expectation, Thank you for your kind review. we hope to see you soon

Vurdert til 5 av 5 stjerner

We can always depend upon Airssist!

We own a travel company and our VIP client had a very short connection in AMS. She would never have made her connecting flight without the assistance of Airssist. They offered a seamless, stress-free experience and we know our clients are in the best of hands with Airssist!

5. september 2022
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

We appreciate you taking the time to give us such a positive review, and we are happy to hear that your clients had a positive experience in AMS . We sincerely appreciate your kind words.

Vurdert til 5 av 5 stjerner

Excellent services i have ever used and…

Excellent services i have ever used and excellent coordination from their staff and i will be the loyal customer with the company

1. august 2022
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

We are glad to have you as one of our customers, Thank you so much for taking the time to do such a wonderful review. we hope to see you again soon

Vurdert til 1 av 5 stjerner

they are only a booking agent

they are only a booking agent using a variety of service providers, the level of service you receive has nothing to do with them. I booked service at Delhi airport, there was no one to meet and greet. In fact this significantly delayed my process through customs rather than enhancing the experience, when I complained i was sent "confirmation" that I had been collected from a flight that arrived 5 hours before I landed and I had been transported to a domestic departure lounge for a flight I was not taking - total nonsense. whilst I was refunded the cost, the fiasco merely caused more stress to the arrival process than was necessary. It was certainly a memorable airport experience and one I have no intention of repeating.

30. juni 2022
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Dear Mikey,

We are sorry for the inconvenience and for the experience you had at DEL Airport.

Our team has refunded the amount after hearing both sidesand we have forwarded your concern to the provider’s management to take the needed action.

As what you mentioned, airssist is an online marketplace for booking Airport Services from different airport providers worldwide, and we’re happy that you were able to book the service easily using our platform, and we hope that you get a better experience with the provider next time, but then again rest assured that airssist has other options of providers you can choose from for other locations.

Vurdert til 5 av 5 stjerner

Prompt and excellent service

I was recovering from shoulder surgery which meant no lifting. What with one thing and another I had forgotten to make a booking for assistance at Paris CDG. So it wasn't until I was at the gate in Amsterdam that I remembered this. Quick online search and I had the best luck in finding Airssist. I emailed them and was impressed that I had a response within minutes. A couple of quick emails in which my questions were answered, the payment was made, and I was given confirmation of my booking before the plane took off. I was met at the plane's door and the courteous young man collected my luggage, assisted me with the car hire, and placed the suitcases in the vehicle for me.
Airssist provided excellent and prompt service, from my initial inquiry to the last. I'm impressed that my booking was made so quickly and efficiently, especially given my time restraints, and the quality of service I received from the staff online and at CDG cannot be faulted. If you are considering this type of service you can be assured that Airssist will provide you with the best. Highly recommended.

28. juni 2022
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Thank you for your wonderful review and feedback about our service at Paris CDG!
We are always interested in hearing from our clients about their satisfaction with our services because facilitating their airport experience is our priority.
We hope you get well quickly.

Vurdert til 5 av 5 stjerner

Great service and assistance for Family !

We booked the service with airssist for our whole family, and we are thankful that I have made a right choice by using their website.
I travelled with a Senior Citizen and child, but airssist help me to have a hustle free journey and airport formalities not to mention that they have a team available 24/7 to answers all my questions.
The gate assigned to our flight is quite too far, in this, the buggy did a great help to make it smoother. Airssist team did not promise the buggy as this is own by the airport authorities which we understood as they have explained it to us clearly, but they ensure that our request will be put on high priority and we got it during the service.
We are amazed on their professionalism and great attention to our request.
We’re glad to used their service and we will no longer travel without airssist assistance.
Thank you airssist for the great help, will surely book again soon!!

22. juni 2022
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Hello Ritzel,

We appreciate your wonderful review and are happy to know that you are taking advantage of our meet & greet services. We're constantly developing our services to be the best in the market, Thanks again and we can't wait to serve you again soon.

Vurdert til 1 av 5 stjerner

Mislead to book Lounge Service at RUH

Dear Team, I sent you an email asking if your greeter can take us to the lounge as part of your service at RUH Airport. To which your team emailed me and said yes. Upon your staff's confirmation we have paid extra $350 to book a lounge at RUH Airport. At the time of the service your greeter denied and refused to take the guests to the lounge that was booked. This is misleading by your team and greeter. Because of your team's wrong information we have lost $350. Your team has passed inaccurate information to lure a booking.

21. juni 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very good service

Very good service. Found a way to avoid me from changing my flights when using the vip terminal. Followed with me very professionally. Reliable team!

21. juni 2022
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Thank you for leaving us a glowing 5-stars review. We appreciate this, as it helps us continue to grow

Vurdert til 5 av 5 stjerner

The best airport assistance! Thank you

I would like to Thank airssist team for the great meet and greet service!
They’re super professional and kind.
I booked the service for Departure at DXB, because the airport was super crowded.
A friendly greeter was waiting for me at the airport entrance, he took my bags, escorted me through all airport procedures without having to wait on any queue, so i finished the check-in, security checks and immigration in few minutes only!
Then he helped me access the airport lounge where i enjoyed the relaxing and luxurious facilities, till the departure time, when the greeter came again to take me to the plane.
I will never travel without using your service again!
Many thanks <3

20. juni 2022
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Thank you Carol for supporting us with a five stars review, we are glad to hear that our services help you at DXB. We hope to see you again.

Vurdert til 5 av 5 stjerner

Meet and Great service at DXB

I was with my wife on our honeymoon and I made a last-minute request. I was surprised by how fast their response was and their professional team was ready to help us on arrival. Definitely recommend this for those that want fast-track through airports.

19. juni 2022
Anmeldelse skrevet uten oppfordring
Logoen til airssist

Svar fra airssist

Thank you for your review, we are happy to hear about the great experience you had. We always love to hear when our customers leave satisfied.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv