Age Care Bathrooms Anmeldelser 239

12/05/26
UPDATE I did hear back from the sales person Dean, who was very professional, and said that there must’ve been some miscommunication along the line, and I totally agreed with him. He is the only person from the company who has had the decency to address the complaint.
I had such high hopes for this company, but unfortunately they were very lacking in lots of different departments. (I had watched lots of videos online of the owner Sam Davies. And this was my reason for choosing this company)
Dean was the sales person he spent a good couple of hours with me and I made sure that I asked him every question necessary and I also wrote up some notes after my meeting with him. One of my questions was can you make sure that the tiles are removed from my current bathroom because it is very small and obviously if you add boards on top of it, I’m losing space. He assured me that this would happen and I took him at his word.
The design process went quite smoothly, even though it was slower than expected, including delivery of samples.
Once I confirmed things with the girls in the design office who were obviously young and inexperienced I never heard anything else.
I would’ve at least expected an email nearer to the time that the installation would be asking if everything was okay if there was any issues and if everything was okay to go ahead, but I heard nothing for over four weeks from anyone.
On the morning that they were going start the install, Scott turned up in a timely manner. After a few hours Work I realised that he had no intention of removing the tiles from the walls. He was just going to put the boards over the top. I had a chat with him and he said no, he knew nothing about taking tiles off. I then asked him if he wanted to speak to his office or should I. Anyway, Scott spoke to his office. And I received an email from one of the girls in the design office again. And it was to the point of being, very matter of fact couldn’t care less attitude and they told me that they had spoken to Dean and he had said that he had never discussed taking the tiles off of the wall. I did follow with another email. Telling them were they try and call me a liar, and I was honestly disappointed that Dean could bare face lie. I also told them that as an old age pensioner surely they should be giving a telephone call rather than making me keep emailing.
Anyway, Scott agreed to take the tiles off of the wall this went on for over a day with all the mess in the bathroom. That evening I noticed all of the walls the other side of the bathroom, wall in my hall were very badly cracked in numerous places. So when Scott came back in the morning I asked him what we were going to do about it and that I thought that the walls in my hall would need plastering it was that bad. Scott is the only one who has been an ultimate professional out of the whole mess of the wet room installation. He assured me that it would be finished to a standard that would be acceptable to me and to leave it with him. I did email the office again and they said that we told you that we don’t take tiles off the wall and this is what happens.
Anyway, thank God for Scott he continued with the installation he also got his charge hand Owen to come at the end of the week and start repairing the walls lucky enough I had some paint leftover from having the hall decorated recently. They were both very hard-working and saved the day. Scott was not only a very experienced fitter. He also had to take on the job of customer service and customer satisfaction as the office couldn’t have cared less.
I must say, there were a few things like keeping areas tidy and trip hazards out of the way, which were a bit concerning, but overall the installation guys did a good job. They got my two stars. And the office themselves. Would get minus. To be quite honest, I don’t think they’ve got any experienced older members of staff people that know how to deal with customer service, and they seem to have an attitude of deny deny deny deny.
I’m just hoping that they can learn lessons from this whole thing and I do hope that if I have any problems in the future that I can get them rectified because it’s been very concerning that they do not seem to take customers seriously.

The whole experience was fantastic- just as it says on the website from start to finish. Barry arrived on time to measure up and draw up the plans offering advice and guidance with no pressure selling. Our bungalow renovation has been enhanced dramatically with a professional service throughout. The bathroom fitter worked for four days solid informing us each day what was happening and if and when water was being turned off and for how long, always checking if anyone required the toilet before hand. Courteous and clean throughout, removing all waste and working extremely tidy. It was an experience I was dreading but was pleasantly surprised how well it went and even more impressed with the final results. It’s so nice to see my disabled husband use a wet room that was designed for him / his needs specifically whilst having a modern and Fashionable bathroom for everyone to use and admire. Big thanks to a wonderful company would definitely recommend to anyone.

New bathroom is amazing had 1 guy and he did it all in 4 days no delays no excuses and was a very friendly guy. Had a wet room done for the ease of my mum and this has made it so much easier for her she doesn’t need my help at all now and feels very safe and independent on her own. Would recommend.

I am absolutely thrilled with my new bathroom which has been designed as a wet room with a remote controlled shower, flipper shower screen, fold-down shower seat, an adjustable height combined toilet/bidet and plenty of grab rails. The set up works really well. The process was very smooth from the beginning to the end. Everyone working on the project went above and beyond in making sure that everything was perfect, from Barry at the design stage to Jono who did most of the installation and Owen, Richard and Harry. Thank you all!

We are really pleased with my mum's new bathroom/Shower which has given her back her independence. Owen ,the installation fitter was very professional with a refreshing positive attitude and considerate manner . The whole thing looks great and we would highly recommend using Age Care Bathrooms.

My mum needed a new accessible bathroom installing and Age Care Bathrooms made the whole process easy from start to finish. Barry did a thorough survey and answered all of our questions, Mollie responded to any emailed queries promptly and Scott worked incredibly hard to install a top quality bathroom. I am very impressed and my mum loves her new bathroom. Thank you!

The best thing I have done mainly from a safety point but it looks fantastic I can highly recommend them

Choosing who we would order our bathroom from was difficult but we are sure we made the right decision. The staff could not have been more helpful and the installation was quick & troublefree. Best of all the finished bathroom met all of our needs and has made a huge difference particularly for my disabled wife. Thank you Age Care Bathrooms.

Professional service , explained everything from start to finish , Owen the bathroom fitter was outstanding , a grafter ! Tidy and efficient , can't praise him enough.
Thank you team for making my mums bathroom easier and safer.

The experience was good from start to finish. The guys were great, professional and friendly . Thank you so much Lee and Richard for doing a great job. You were both so nice. I love my 2 bathrooms especially my Hydrotherapy bath.
I would recommend this company. The office was very helpful and everything came together brilliantly.
A very happy customer. Thanks again
Brenda Anderson

After having several specialist wet room companies come and offer various solutions. We decided to go with Age Care as they offered the most flexible design options. They were also the lowest priced ( not by much) all companies were not cheap. We were impressed with the statement that they don’t use contractors and all their fitters were employees. The office were happy to change colours and layout on the computer designs before we made a final decision. On the first day of the project Scott turned up promptly and worked hard until 7:30 pm every night (with our agreement) when an issue with the height of the toilet was discovered he worked quickly with head office to resolve the issue. He stayed until 8:30 on the final night spending 2 hrs deep cleaning the new wet room and even sweeping the patio in the dark ensuring we had no cleaning to do after he left. The wet room has made a massive difference to my life (wheelchair user) and worth the money. To have a one stop shop for a new bathroom.

Let's start with the positive - the fitters were always polite and courteous.

On reflection should have gone with a local company. Problem started following the fit in November 2025 when it was obvious the shower screen was too narrow to retain the water in the shower when someone was using it. We didn't order a wet room but my 84 year old mum was having to wipe the water off the bathroom floor after every shower.

So we had to get the tape measure out and sent photos to try to convince the company that a 900cm screen shouldn't be measuring cms less which it was. Only to be told by the company that the manufacturer said the screen width was within tolerance.

Initially were told we would have to pay for a resolution. Unhappy to say the least.

Eventually they agreed to fit an additional shower curtain at their cost to try to resolve the issue but once fitter arrived it became obvious it wouldnt work as it would cut off mums access to the handrails that were already installed.

Company eventually fitted a larger shower screen at their cost when I mentioned it wasn't fit for purpose or satisfactory quality for a shower install. Now mum doesn't have to wipe the floor.

I spent hours trying to resolve this and it is very expensive so you wouldn't expect this level of hassle. It was definitely oversold and we believed the salesman.

They have good reviews for wet rooms but that wasn't what we wanted we wanted a dry floor.

Owen the fitter was very efficient and tidy. There was no mess at all, unlike a recently experience with Central Heating fitters.
Owen kept me updated and at the end explained everything.
Age care seem a very good firm, would highly recommend them

Excellent service at the planning stage.
Installation was fast and the installer worked very hard to complete within a week.
During the early discussion we asked for the old plumbing to be renewed as it was unrelable. this was only partially done and has led to a leak within the first week.
The installer also sugested that the plan was only a guide and decided not fit a drain pump and had to be persuaded to fit a second hand rail. Drainage is now borderline and would have benefited from the pump.

Due to my husband’s mobility and health problems, it became apparent that we needed a safer and more accessible bathroom.
After looking at various Companies advertising bathrooms etc, we decided to contact Age Care Bathrooms. However, as they were so far away from us here in Worcester, we didn’t think they would be interested in travelling so far.
From the moment we contacted them, we were extremely impressed with the professionalism, helpfulness and friendliness of the people we were involved with. The Designer, Emily (our point of contact), Lee and Adam (fitters) and Harry (Electrician) were all fantastic, nothing was too much trouble. Lee and Adam were extremely hard working, punctual, caring - I could go on and on, but in nutshell ACB are outstanding in all respects, and we are over the moon with our new bathroom. Our grateful thanks to all of the team.

Very professional did the job in 5 days lighting plumbing and fittings very pleased with our lovely bathroom

Thoughtful, considerate workmen, explained everything at each stage so we understood what we were getting and how to use the equipment. Fast and efficient installation, all done in one day, but not rushed. Excellent workmanship, left everything clean and tidy. Lovely new bath with seat lift, new shower, wall boarding and anti slip flooring. Good quality and value for money.

The Company certainly lives up to its name - "care" being very much the ethos of their business. We are delighted with the refurbishment of our bathroom; the first class workmanship coupled with excellent advice upon all aspects of the work.

Having tried several local companies to replace and upgrade our bathroom to be more user friendly we discovered Age Care Bathrooms. Contact was made and a plan was drawn up and the same day we had online view. Two weeks later work started mid morning Monday and finished Thursday evening. A huge bath was removed , shower cubicle taken out, floor replaced, tiled walls replaced and new wash basin and cabinet installed. We now have brilliant walk in shower and much more spacious bathroom. We were kept up to date with everything as work progressed and able to make tweaks to suit our needs. No skip required, little disruption and minimal dust. All this in four days wonderful. Could not have been better. On site fitters, office staff and planner all listened and created a new bathroom we are overjoyed with. Thank you Age Care Bathrooms.

OUTSTANDING SERVICE
I am getting progressively more disabled and Age Care replaced our old bathroom with a wet room fitted with various aids. Their staff were unfailingly polite and helpful and the job was done within 3 days. They left no mess and took away all the old fixtures to be recycled. From first to last Age Care were considerate, helpful and professional. I am delighted with the new wet room and cannot fault the firm. Rosemary Hayes, Cambridge.