adeptpowersports.com Anmeldelser 

I ordered a part for my Suzuki Burgman 650. I created an account and ordered the part. The next morning I get a message that my order had been cancelled because the ship to address was different than the billing address. Guess what, I live in four different places as well as travel in an RV. My billing address is part of the Good Sam and is a mail forwarding facility in which you have to provide your credentials to establish the service. I have ordered untold items from Amazon, EBay, Costco, Sams Club, Home Depot and Lowes not to mention Wayfare. Never ever had an issue with any of these. However they sent me a flippant email that living in so many places I could easily buy it wherever I was at. Think you buy online to avoid looking for stuff. I explained this and they have blocked my email as spam! Never buy anything from this company since you can see how they treat potential customers. Wish I had read other reviews before frustrating myself!

I placed two orders with Adept (Inept) Powersports that showed a 3-4 days shipping time frame. I later received an email from them that said my order would be delayed and would ship at a later time. I decided to cancel their order since it was going to be shipped at a later time. In the meantime, I found the parts I needed from another supplier that I use often and the parts able to be shipped that day. I tried to first call Adept, but I was unable to find a phone number for customer service. Next, I emailed to cancel my order and explain why, and I received a comment from their customer service stating that I would be charged a 20 % restocking fee on special ordered items and a not so welcoming response. Also, these parts were not special order parts.
I explained also that my supplier had already shipped my order and was on its way to me. I received yet another awful email from customer service saying that I also probably was not getting my order expedited shipped from my other supplier also. Then they asked who I was using. I sent them a copy of my order from my other supplier. I also emailed them back to tell them that I was dissasisfied with their service and that businesses just dont seem to last long with bad
customer service. I then received a response back telling not to worry about their business but to worry about mine, and that they were glad to get rid of customers like myself and also that they were blocking me as spam. Well here's my can of " Spam" Folks.... dont waste your time and money with these people. All they're doing is ripping people off by charging a restocking fee on something they dont have.

Ordered part listed as in stock. Shortly after order item was placed on "backorder". Even though every other site online lists the item as (Discontinued by the manufacturer). After 4 months of it being on "backorder" I emailed them to get status update. They canceled my oder and replied with very unprofessional responses. HORRIBLE EXPERIENCE. will never shop with them again.

THESE PEOPLE ARE SO UNBELIEVABLY RUDE!!
Dont even ask a question, you'll be chewed out for it and talked down to like a child.
Customer disservice at its finest.
If they react so poorly to me double checking inventory, imagine how horrible they'd be if I placed an order and something went wrong!
So sorry for anyone who orders from here. I should have checked around first, I see I'm not the only one who's been slighted by these jerks.

What a horrible experience.. pay more and go elsewhere I promise you you will not be let down this place will scam you with their customer service is horrible they will treat you like they are a 14 year old with no manners.. you lie on their website about products being in stock and the products are indeed never even ordered over a week later and you're still waiting even though the product says it will ship in two to three days. I sent emails for days asking for a refund.. after several days of no response I finally got a response telling me there was a 20% restock fee I can understand a 20% restock fee if I got it in my possession and sent it back to you but that never happened....

Asked about a part that was available on there website.. emailed them to ask how many in stock and they said it had been discontinued so i replied with a screen shot showing its available and this was there response (Do you think if you send a screenshot, it will magically make the item available? Honda p/n 17500-GBF-750ZA is discontinued and no longer available. If that's not clear, we are not sure how else to say it, but please stop wasting time emailing us). I have spent thousands of $ with them over the past 3 years and i will never order from them again.

If you are reading this you saw an item with a lower price on adept website. Please don't let the low price fool you. I asked to return a product because it didn't fit. When the customer service agent got an attitude with me i asked over email for the GM's name and number. Their response "You are not going to be talking to any manager". I then said there was no reason to get an attitude with me and their response was "Your email address is blocked as Spam now - you have wasted enough of everyone's time at this point". It is the worst customer service i have ever seen which is what i have now read of other reviews. I only wish i would have read reviews first. Please, please, pay a little more and go somehwhere else.

Pathetic company and excuse for customer service. Read all the other reviews never use this company. Run by a child or someone with kindergartner mentality. They steal money as “restocking fees”. They cancel orders without permission. They swear at you in emails and on the phone. Terrible company. I hope they get run into the ground and go outta business.

Worse customer service I’ve ever experienced in my life.
I normall ever leave reviews but in this case I just I could not believe a company can have such bad service towards customers trying to buy from them! Unbelievable the way they treated me.

UPDATE!
About a week after this review was posted, the guy from Adept Power Sports contacted my credit card company and reported it as a suspicious transaction causing my credit card to be blocked.
SIMPLY, THE WORSE COMPANY IVE EVER SEEN

I ordered some clutches that they said was in shock and will ship for 1-2 business days price was good so i ordered them. I called the same day to ask questions about them because they didn't have a description about the parts. I should have known then that something wasn't right with these people but she told me and i ask her how long before it shipped. She responded with 1-2 days by day 3 i called back they would answer the phone then call me back and when i answered the phone she hung up. I called back and then she answer the phone like i did something wrong for calling she was rude nasty talking to me like i didn't spend money with them. I have never expected a company to talk to me like this then she hung the phone up in my face. I called back and ask for my money back then she told me wait on it. Hello if your not sending my parts why hold my money and then want take some of it because you treated me like trash. I will never recommend no one to deal with this company they are thefts.

I asked if they had overnight shipping by email... Their response...There is no need to "know the procedures". If we wanted to offer overnight shipping, it would be an option during checkout - and clearly as you know it wasn't. Did you think there was a "secret" option you can get by asking in an email? Because what? we are too stupid to put that option on the website (if we wanted to offer it)?

No, we did not "make an ass" - we got rid of an idiot customer, and clearly we were 100% right just by looking at your idiotic reply. Believe it or not, we can smell idio ts a mile away, due to experience, and we stay away from customers like you like the plague. Obviously there was no overnight option, obviously our website clearly showed the availability and yet, you thought you were so clever you were going to email us and get the parts next day. Clearly not a customer we want. We aren't desperate for customers, we can assure you.

Your email address is blocked as Spam, so don't bother replying, no one will see it. Enough wasting everyone's time.

I ordered a bunch of parts for my jetski Then got notified that several items were on back order so then I told them just to cancel the whole order and they told me I was stuck with paying a restocking fee. This company got me for 80 some dollars do not do business with these people they will take your money and you will be screwed

Worst company ever and never has what I need and always ships out wrong items have to wait days to receive correct parts

They sell stuff they don't have and then get rude if you ask about where your order went. Horrible, rude, disgusting customer service and rotten attitudes. AVOID.

Ordered a gasket and oil filter that appeared "in stock" which still hadn't shipped after 5 days. Found what I needed elsewhere which would be here far sooner and tried to cancel my order only to be met with hostility and getting berated whilst being told I'd have to pay a 20% restocking fee for something that hasn't even shipped. Any established business should have at least a miniscule amount of respect for their customers but there was none to be had here. Stay far away from this company.

Ordered an item - to ship in 1-2 business days. By the end of the 3rd day they still had not shipped. When queried they were full of attitude and alluded to un-posted notices regarding items on hand. I disagreed and stated that if it did not ship by day 4, I wanted the order cancelled. Without directly responding until afterward, they immediately did a cancellation but also sent a rude, derogatory email telling me I could no longer order from them and that my email had been blocked. The swearing, misrepresentation and attitude of the so called customer service is right up there with the scum I encountered in my years of dealing with my country's enemies; if I lived in Chatsworth, CA, I would happily visit them to see if they cared to repeat their derisive comments to my face.

I placed an order from this site, both of the parts I ordered said they were in stock and would ship in 1-3 days but after about a week I never received my shipping email. I got online to check it out and one of my parts showed as back ordered and the other was not in stock yet but would be there in one day however they would not ship it for a couple more weeks when the back ordered part arrived. I email them to see what’s going on and the customer service person told me it was a mistake on their site and I asked if they could send the stuff that was now there in stock and send the back ordered part whenever it arrived. The response I got was pretty surprising, the person was rude and accused me of trying to get free stuff. The customer service was extremely unprofessional and rude as if I was talking to a child, I have no idea what’s going on with this company but it’s beyond poor service. Below is the response I got from their customer service rep:

“Now we know everyone wants everything free, but the free shipping offer applies to orders over $99. If you would like us to make 2 shipments, do the right thing and pay the $8.50.

We can cancel the order if any of this does not work for you - it's not a negotiation, not a discussion on what the "right thing" or "cool" is in your opinion.”

I have ordered from them in the past and never had anyone act like this so maybe it’s just a bad apple employee but I had to share the response they sent me. There’s lots of options for ordering parts and customers don’t need to be talked to like this for asking them to correct a mistake. I was planning on just waiting for my order if they would not take care of it for me but after this response I had to just cancel my order. I would make sure you pay with something like PayPal so you don’t have to give them your credit card info.
Again I have ordered from them before (it was a couple years ago) and I had no issues so I didn’t expect this from them but it’s also the first time they made a mistake and I needed to contact them and this is the result I got.

Ordered a bolt. Mind you its a bolt. On the website said shipped in 5 to 7 business days. This was the only reason i used them. Then after a week went by. The order status had Not changed. So i cancelled the order. The owner got on my email and told me not to buy from him again. What a joke for a company. If your reading this save your self the hassle and use a different company. Hopefully i can save u the headache

Horrible customer service ordered on June 18 they day check back mid next week for an eta, I check back they say nothing yet and to check back again mid next week. I check back again and they proceed to tell me to stop asking since thats not going to make it come any quicker. You tell me twice to check back and when I do they get bothered and I commented on their lack of professionalism. I spend close to $1000 and then you canceled my order because me asking you for an eta bothered you. Never shopping here again

Ordered two parts for my kawasaki 700 kfx ,waited over a month due to back order...was told it would ship out literally 2 weeks ago from today 6/6/2021...I call ...I seem to never get an answer...although website states 24/7...smh. I have left 3 messages only to get a phone call 1 week and 1 day later,in which the lady told me what the the website read,in which I could see on my end🙄(not helpful)..I was inquiring abt why it still had not been shipped out as promised on backorder stated ship out date PER kawasaki,...she then replied I need to check and call you back.😡😤..So 3 days later after no call back I emailed yet again a total of 4 emails ,and THEY DECIDED TO CANCEL MY ORDER FOR ME,BECAUSE IN MY EMAIL I STATED HOW FRUSTRATED I WAS WITHOUT EVEN CONSIDERING TO ASK OR EXHAUST ANY OTHER OPTIONS, MAKING THIS A WASTE OF TIME ALL TOGETHER. IM EXTREMELY FURIOUS AND THINK THIS COMPANY IS A HOAX...I WILL BE ALSO ATTACHING SCREENSHOTS OF THE IGNORANT WAY I WAS SPOKEN TO AS A CUSTOMER.SEEMS THE FOCUS WAS MORE ON MY FRUSTRATION AND NOT BEING APOLOGETIC FOR THE WAIT,FAILED EXCUSES ETC.

NOT A REAL COMPANY..
DO NOT WASTE TIME NOR YOUR MONEY!!!