adeptpowersports.com Anmeldelser 

After asking what's the issue with the shipping depth., my husband and I got this response. Please read from beginning to end.
And it made me take out email addresses I just shortened them. You will get the picture. And we cancelled our order and placed another with someone who wants our business.

-------- Original message --------
From: Customer Service cs@adeptpowersports.>
Date: 6/30/22 5:05 PM (GMT-08:00)
To: christophert16
Subject: Re: Order # 10-475861-508437 - Where is my stuff - Check status of order - M8290B4

Our website CLEARLY showed availability BEFORE you placed the order. We don't need to explain why, we just offer what we offer and you as an adult (assuming you are one) can decide whether to order from us or not.

On Thu, Jun 30, 2022 at 5:04 PM Customer Service cs@adeptpowersports> wrote:
Are you really looking for us to describe the logistics of our company to a random nobody customer?

On Thu, Jun 30, 2022 at 7:18 AM oreply@adeptpowersports> wrote:
Why does it take a week to send an order out ? Actually you haven't sent it out yet.whats the problem?

Asked for an update on the order I placed on Dec 10, 2021...This is the reply I got on 6/29/22

__________________________________________

We have canceled this order. Not sure if you think you are doing us some kind of a favor by keeping the backorder and having us respond to these nonsensical emails - you aren't. We are doing you a favor by even allowing you to keep this on backorder. Now you go to the back of the line.

Good luck - somewhere else.

Charging a restocking fee for their own logistics problem.

Condescending, Rude, Arrogant, you name it.

Email Exerpt From Adept:

That is true, and that Honda part is ready to ship and we can ship it. However since you added the UNI - Multi-Stage Competition Air Filter to the order, and they both were not available in the same warehouse unfortunately, it is taking longer than if you ordered these 2 items separately. So the order should ship out on Monday or we can cancel it, 20% restocking fee applies - we sent you a link to our policy, when you check out, it clearly says that you agree to our policies by placing the order (wonder why you didn't screenshot that - you seem to like screenshots). Just let us know what you want to do - have the order shipped or cancel - this is not a negotiation, not sure why you are making it one.

Also a word of advice - when you are contacting customer service on any website, there is absolutely no need to waste your time making screenshots of that website. We can 10000% guarantee that not only do the people working for that website have web browsers and can simply look at the page, they have also seen it all before and don't need a picture of the website.

THE CUSTOMER SERVICE GUY ACTS AS IF HE OWNS THE PLACE. THEY WERE TRYING TO DELAY AN ORDER DUE TWO WIRE STRAPS THAT WERE BACKORDERED AND SCHEDULED TO COME IN A MONTH LATER, HOW IDIOTIC. NOW LOOK AT THE EMAIL MESSAGES THAT WAS SENT WHEN I INQUIRED ABOUT MY ORDER:
Hi Kenneth, your order contains a backordered item (Honda - CLIP, SUB-WIRE, Part # 32901-MA1-000), as shown at the time of purchase and as you have clearly seen on our website when you checked your order status prior to sending this email. The current ETA for this item is 7/22/2022 - also shown on our website when you checked your order status 4 times on our website - so you knew this answer as well before emailing us.

If you want to cancel this item, please let us know. Otherwise we can keep the item on backorder and ship the order as soon as the backordered item becomes available.

So we are not sure if we understand your question correctly - "When is my order going to ship" - on it's face you already knew the answer to that before emailing us, so maybe we are missing something in your question or not understanding it.

HERE IS MY REPLY:

Even looking at this email does not justify why the rest of my order has not shipped. Send it out immediately please. I need no delays

Here is the reply from the psycho from Adept:

Does not justify"? What is this - a moral argument on how you feel we should do things because it would make you feel better? Are we in kindergarten and you don't feel it's "fair"?

Let's put it in simple terms you can understand. First you need to realize - we don't owe you anything - ONLY what we offer for sale. As in you purchase product, we send it to you - that is the contract.
Now, you ordered several items, and paid a flat rate of $8.50 for shipping, and what we offer for that is to ship all the stuff you ordered to you in ONE shipment. That is what we offered. At no point did we offer multiple shipments for a flat rate of $8.50.
And of course we CLEARLY showed you availability BEFORE you placed the order. So you as a customer can decide whether you want to order it, whether you want to wait for a backorder, or not. It was completely your choice to purchase what we were offering...

So here are the options -
We can cancel the 2 of Honda - CLIP, SUB-WIRE, Part # 32901-MA1-000 and ship the rest.
You can pay another $8.50 and we'll gladly make 2 shipments for you. We can even ship each item separately for you if you like, each one $8.50 to ship. Whatever you want.
We can cancel this order and you can go do this somewhere else.

and please let's not go back and forth with these inane emails. Just give us the option and we'll do it. As we made clear in the first email, we are clearly aware you are not doing this in good faith, because you asked "When is my order going to ship" while clearly knowing the answer to that. And frankly we just don't have time to play these types of games with customers like you. We aren't desperate for customers, and especially ones like you who don't do this in good faith, but rather to spite or get something for nothing. We don't need it or want it. We just sell parts.

I HAVE NEVER IN LIFE HAD A CUSTOMER SERVICE AGENT COME OFF LIKE THIS. THIS IS RETARTED. PLEASE EITHER FIRE THAT IDIOT, I CANCELED THE ORDER. PLEASE LOOK OUT FOR THIS PLACE, WITH NO COMMON SENSE AT ALL. ITS TOO MANY OTHER PLACES OUT HERE THAN THESE BEWARE!!!

Didn’t end up ordering from them and glad I didn’t after reading this. I emailed because I wanted to double check stock.
Their response was “There is a reason we show availability on our website - do you want to guess what it is?”

My response “ Thanks I’ll take your word for it.“

I’m sure glad I didn’t make that order.

I asked very nice about when my items would ship. I got a very ignorant answer. I said I would no longer purchase from their site. I got the most rude email in return. Stating that my business is not needed as they have survived 10 years doing things. Also the only item I cancelled was a back ordered item. I still ordered all the rest. Here is their exact email.

What are we going to do without that order - may as well just shut our doors after 10+ years in business without your order now.
That's ok - we prefer you just order somewhere else - because we aren't really looking for customers who waste so much of our time and then end up canceling half their order anyway. It's not worth it to us and not having customers like that, only helps our business.
99.9% of our customers just order and we fill their order never even exchanging a single email. Those are the customers any business wants. Not the ones that send 10 emails making you jump through hoops for them and in the end it's just a loss (even with that $18). We can assure you no one will "enjoy" it - you must think you are our only customer and $18 is our entire profit for the year. Customers like you are truly funny to us with your tiny minds. All sound exactly the same - like children.

We are blocking your email address as Spam.

Terrible. Extremely rude customer service. Canceled part of my order because they ended up not having dropped my order below the free shipping threshold (I order from them because it was cheapest if I got all parts from one place). So then they just charged the shipping charge out of the refund for the one item. Awful awful awful

DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
I ordered some parts for my bike. Once i got the confirmation email, it stated that the parts will be shipped out in 4-6 business day, which means that this company doesn't actually hold any of the components that they sell on hand and simply will use drop shipping from wherever they obtain their components from.
When I attempted to cancel the sale, they charged me 20% restocking fee for components that they haven't even shipped yet.
This company is a scam.
That's how they make money by charging ridiculous restocking fees on components that they don't even have. I would rather pay a few bucks more and buy my parts from reputable retailers of which these people are not. Lesson Learned

If I could give less than 1 star I would give negative stars that’s how upset I am at these clowns. DO NOT SHOP HERE!!! 20% restocking for parts that NEVER left their warehouse. And THEN the clown who responded to my email in the most unprofessional manner possible. Talking about “we’ve been in business for 10+ years you don’t matter to us”. Ooooh boy you lucky you’re behind a keyboard.

Placed a order for motorcycle parts, received a email saying order was shipped. I checked the tracking number for 8 days said “usps waiting for packing to be dropped off by adaptpowersports” contacted adaptpowerspoarts was told it’s been shipped out. Asked for a photo proving it was shipped out, never got one. Called them they got extremely nasty over the phone, contacted my bank they started a fraud investigation and I won the case and received my money back! Horrible company, they lie, don’t order anything from them

Terrible customer service. Extremely rude. I'll never deal with these people again!! And they ripped me off for parts!! Criminals!!
I wrote to their customer service department and they blocked me and told me to never come back!! Wow!!

If rude customer service and back-ordered parts are what you are looking for, THIS IS THE PLACE!
After waiting 3 weeks for my parts I emailed to cancel the order. I was told there would be a 20% restocking fee. DO NOT order from these liars, the parts are not in stock and are back ordered. If I had a zero stars to give them I would. Spend your money elsewhere.

I wish I could give zero stars! Do not give them your credit card number!
Also
YOU WILL NEVER GET YOUR PARTS!!!!

I would give this place a zero if it was allowed.. what a joke this place is! My husband didn’t read the reviews before he purchased parts for our UTV.. he had to send the parts back as they were the wrong parts and it’s been over a month and the female that answers the calls told him “they had to be inspected for use” they were in original wrapping and box and the bulk of the order was decals all they have to do is look and see they haven’t been rubbed off… he has called 3 times and she was extremely snippy and rude. It has been two months since we returned the parts and no refund. I would love just to ignore this but it’s $230.00. Who runs a business like this? I went online and started reading the reviews.. it’s NO WONDER they changed their name to Adept from the old name as they probably filed bankruptcy and started scamming customers all over again!!!
DO NOT ORDER FROM THIS PLACE UNLESS YOU LIKE THROWING YOUR $’s AWAY!!

I placed an order for a painted front fender for my 2006 Kawasaki Vulcan 900 LT Classic. I wasn't quite sure what to expect. The fender arrived and was painted and decaled to match my bike perfectly. Fit was perfect as well. Did cost a bit of money, but I was happy to get this brand new OEM part.

Missing parts! The black rubber around the gear oil cap was not delivered with the piece!

Almost all of the other reviews on here seem to be the same disgruntled customer. Just wanted to point that out. I don’t think it’s fair to judge a company’s trustworthiness based off of one guy leaving 8 reviews.

Crappiest customer service ever and I mean ever. First I couldn't get there direct number, then when I got it , nothing but constant voicemail and no return calls. Checked my order online and it said " ready to ship". It said that for like 2 weeks. One of my items was on back order, but when I purchased it online, it said it was in Stock. I emailed them telling them to send me all the other parts immediately because I needed them. They emailed me back wanting to charge me $8.50 to ship each part and I had like 15 parts I ordered and then called me an a-hole. Dude is really lucky he wasn't in front of me or his teeth would be missing.

They advertised the parts were in stock but when I ordered they said they were backlogged for indefinite period of time when I asked to cancel the next day miraculously had a part available and was ready to ship and therefore charge me a 20% restocking fee. Avoid at all cost

Placed an order for a part that was supposedly in stock and would ship in 2-3 days. 6 days later the item still hadn't shipped. I emailed customer service and asked if the item was in stock, but didn't receive a response for 3 days. I emailed them again and they finally replied "we can cancel the order if you like." That's it, no explanation for the delay, no apology, and no answer to my original question. I emailed them back and asked if the item was actually available since they never bothered to answer me. I also told them if it wasn't in stock they could cancel my order, but I would like to speak to a supervisor about my experience. They responded "no one is going to call you, we could care less if you cancel your order." I've never had a customer service person speak so rudely to me. This is the least professional online business I've ever dealt with. The employee who emailed me is a terrible representation of their company, and should be fired immediately. I will never purchase from them again. It's no wonder they changed their name recently. I'm sure they had a bunch of negative reviews under that name as well.