Adapthealth Anmeldelser 

As noted by a previous reviewer, their support is obviously an India based call center. Staff cannot speak English clearly, can't understand English and work from a script. I have spoken with 3 reps on the phone, to no avail. I am being charged a monthly charge for equipment I do not have but they can't understand the sequence of events due to the Kaiser changeover from Apria to AdaptHealth. I have asked for a supervisor each time but have been given excuses as to why none is available to talk to me. I finally sent a long letter explaining the problem, but they refused the letter and it was returned by the Post Office. They do not provide a mailing address for correspondence, only provide an address stating payments cannot be accepted at the address. They are threatening to send me to collections. I'm hoping collections will not be based in India and I will get to speak to someone who can communicate coherently. In the meantime, I need supplies and won't order until my bill can be settled. This company is not about customer service. Would give them zero stars if I could.

Received everything I needed quickly and efficiently. Things I needed were also mailed to me as soon as I needed them. Pick up of equipment went effortless as soon as promised. Would recommend them anytime!

the person who helped me was so nice and informational!!

Antoine was our service tech to deliver my mom’s equipment. He was very professional, personable and swift. He came in to complete the delivery with no issues. Thank you so much Antoine my mom and I really appreciate your professionalism.

The guy very good to me

Getting the machine and supplies was quick, and the machine is efficient. BUT, I had to call the company to get an estimate about what time my appt. was/arrival time with supplies. I think that is important for customers to know.

Hakim did call before he brought the machine/supplies. I appreciated the heads up. He was knowledgeable and professional. Has a great disposition making it comfortable to ask any question, which he answered. Thank you Hakim!

Every rep I have had thru this company in person or on the phone have been very pleasant, personable and professional. They are very knowledgeable and informative. Dave and Jacoby are my favorites. Great job keep up the good work.

Nick Charles was excellent. He helped us to understand how to use the wheel chair and then went the extra mile to help me get it in my car. Greatly appreciated his kindness

Rebecca was very nice technician. Explained everything. However, I don't know if the hour allotted was suficient.
For inexperienced users we don't know the questions we should ask. Also, someone needs to bring up your wifi coverage. Used it the first night and apparently my signal was good enough to transfer data. Also found the machine didn't turn on the way I understood it to.

The service that was given, the politeness and kindness. The way everything was explained and shown was excellent.

THIS COMPANY OUTSOURCES BILLING TO INDIA and does not support American workers fully.
You can sign up and order your products and have a good experience but once they have you signed up with and have a contract it is a different beast.
It is interesting to me that these reviews hyper focus on great communication when that was not my experience or experience of my other CPAP group members.
Every month I had to call the billing department to try and figure out why my monthly billing was changing. from $34 to $70 to $80 to $134.72. Each month a different person with a different reason.
I called my insurance co that told me I should be paying my flat rate and that that rate would be paid in full Oct 28th 2026. Adapt health billing tells me I will be renting the CPAP from them for the duration.
It was horrible. And they charge whatever whenever. so I gave them there products back and I'm done.

You were flexible with date and time. Cody called before arriving and it was a great help. He was friendly, caring, fast and a pleasure to work with.

Friendly and convenient service!! Matt’s very informative and helpful.

As usual the technician was on time, friendly, and supportive.

Excellent communication in both directions, reliable timing of delivery. Delivery technician patient and knowledgeable/

WONDERFUL IN PERSON AND ONLINE SERVICE. PROFESSIONAL AND COURTEOUS, ACCURATE AND ABLE. THANK YOU.

Cody did a great job replacing my oxygen equipment! He let me know when he would arrive and then was on time! Service response was fast and accurate.

Cody was very friendly, polite & helpful delivering my husbands medical supplies. Great company

Nissa was very good at explaining everything.
It was a lot!