Acer UK Anmeldelser 

Very good laptop Aspire Go 15. Does everything I need. Stylish and feels well built and robust. Good spec for the price. Very happy.

If I could rate my experience less than 1 star, I would.

We purchased an Acer laptop in March. After less than 3-months, the laptop no longer works. We sent it back to Curry’s for repair and they advised that it was water damage, which isn’t covered under warranty. The repair costs are more than the laptop itself. We’ve received no proof or photographs of any damage.

We then went to an independent tech company who looked at that laptop and said there’s no signs of water damage at all and that it appears to be a component failure or manufacturing defect. They advised that, in their experience, this happens frequently with Curry’s. They advised we go back to Curry’s to show them their report and insist that they take action to ensure we get a replacement.

On returning to Curry’s I was told that it’s likely that as an independent company have now inspected the laptop, they’re even more unlikely to help.

The laptop is my husbands only laptop and he is self employed - he’s already been without it for over a week, which has a detrimental impact to his business overall.

This is completely unacceptable and frankly I’m disgusted with the lack of support and level of customer service.

I understand that as per the Consumer Rights Act, if a fault develops, it is presumed to have been there when you bought the item. The retailer then gets one opportunity to repair or replace the item. If this fails, the customer can ask for a full refund or a price reduction.

I can provide sufficient proof of all of the above, as well as a report from the independent tech company. The Reddit threads regarding Curry’s warranty also tell you all you need to know.

Really poor payment process.

Acer declined my transaction ('reversed' the transaction). I tried twice and spoke tpo my bank who confirmned it. When I phoned Acer, they denied it and told me to speak to the bank.

I went back to Acer and asked them to investigate. I was told someone would contact me by email (that's not much good I'mm trying to buy the computer now) but never did.
Acer sales told me to use a ddebit card rather than the credit cards that I was trying (to get conpsumer protection). The sales assistant just didn't seem to care.

In the end I worked out that the problem was that I was trying to buy the computer for anopther person so the name I put on the order didn't match the credit card name. This shouldn't be rocket science for the sales assistant. But, as I say, she didn't care and made no effort to work out what the problem is.

Added to all this, once I did get my transaction to go through, Acer do not send a confirmation email. Instead the web page displays a long reference number and says that I will be contacted once the order has been processed. This is an incredibly poor customer experience, why can't they simply send the reference number in an email?

Really dissappointing and time consuming experience. If Acer want to know who dealt with this, I'll happily supply the transaction auth code.

Shabby

Very pleased with the look, simple to set up, so far so good

Laptop less than 24 months since purchase has chip failure and need to wait for damn thing to ship from China

This is my 3rd..Acer product and as ever it's a great device at a great price.

Had the laptop only a week and the touch pad has stopped working tried everything to resolve via Acer and no Help what so ever

Received new Acer laptop with windows 11 as a present and I am slowly getting used to it as opposed to the windows 10 I had previously. I'm finding the navigation easy xand the layout is definitely a step up from windows 10.

I found the keyboard very confusing. It is a Spanish keyboard and whilst I have changed the language to English many features do not work properly.

I think the laptop has a great memory

This is my second Acer laptop and I’ve found it to work very well

A very smooth transition from one computer to another.

Up and running 21 April 2026. But on 27 April, Acer 24 All-in-one wouldn't load Windows11. Tried following the on-screen guidance which indicated a BitLocker key issue. Tried inputting only one (on my phone the second key was off screen) BitLocker key but no joy. Took computer to Currys, Airport Retal Park, London Road, Coventry where they tried for nearly an hour to effect a repair. They tried both BitLocker key numbers without success. They also tried a Factory Reset but that was not possible. Brought computer back home and requested a return through eBay. Now awaiting collection by DPD.

I purchase an Acer Nitro, despite many bad reviews for the product. It has an RTX 5060 in it and there are a lot of people complaining that the device overheats and problems with the OS etc.
I have found none of these things to be true, I put 64Gb ram (max) in mine and swapped out the perfectly good 1Tb Nvme for a 2Tb.
I also followed Acers instructions regarding the battery and used the acer software to sync the battery, I get around 4 to 5 hours of use on a single charge.
I also bought a cheap laptop stand as the machine vents from the bottom as well as the sides, no point in restricting the dual fans they are there for a reason!
I have had no issues whatsoever and the build quality is superb. I also upgraded to Windows 11 pro as I had a license for it.
All in all this laptop is great value for money if you are willing to put the effort in to the initial setup.

This Acer all-in-one is very slim and a good looking piece of kit. It works exactly as expected.

Good value for money.the only issue I have is about the lack of an installation guide would very useful pointing out the features of the PC I found out about the desk light under the screen that 7 days after installation!

I bought this Acer Chromebook Plus 516 to replace my previous Lenovo one which I was never happy with. I should have stuck with Acer which I had a few years ago & never let me down. Thank you

Ordered through John Lewis such an ideal purchase. Compact computer offering all my requirements. Size just right and well built. Just love it.

charging port failed after only 18 months on Aspire 3 15.6. Have tried to resolve the matter with Acer but no joy so far

I'm always concerned when buying a new computer that transfer of apps and data could hit problems. I needn't have worried! Set up was easy . Customisation took a little longer but all is well and I'm totally happy with my new machine.