Recently had my toilets looked at as one was leaking and other one wasn’t flushing and filling properly. The gentleman that came was very polite, tidy and explained the issues to me. Thank you again.... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Needing to book a tap repair recently, I used Abri’s online portal. It’s convenient and fast and gives several options in terms of appointment times including a school run booking that works around sc... Vis mer
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I have been with Abri for a long time, and throughout that time, they have always been great at resolving issues and arranging repairs. The staff have always been polite, courteous and helpful... Vis mer
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As an ABRI customer, I needed a ball-valve replaced in the loft. The whole process, from booking to completion, went smoothly. Ian, the plumber who attended, was efficient, explained what he had done... Vis mer
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Informasjon om virksomheten
Om Abri
Skrevet av virksomheten
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.
Log on to the portal:
Kontaktopplysninger
Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, Storbritannia
- 0300 123 1567
- hello@abri.co.uk
- abri.co.uk
4,6
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The agent was very polite
The agent was very polite, patient, and helpful and when he could not help with one specific issue, he put me through to someone who could.
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Hello Mr Gregory,
It's great to hear that the agent provided such a positive experience.
Its wonderful to her that the agent was polite, patient, as well as helpful throughout your interaction, and when they were unable to assist with a specific issue, they ensured you were connected with the appropriate person who could help.
If there's anything we can help you with, please don't hesitate to get in touch.
Kind regards,
Chris
Rob arrived promptly
Rob arrived promptly, done the job efficiently & left no mess, I was pleased with the whole experience 👍🏻
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Hi Debra,
Thank you for taking the time to share your feedback. I am pleased to hear that Rob arrived promptly, completed the work efficiently, and left the area clean and tidy.
It's great to know that you were pleased with the whole experience and please don't hesitate to get in touch if there's anything else we can do to help.
Kind regards,
Chris
Friendly
Since moving in, Abri have always been helpful and accommodating to any queries and concerns that I have had. They are always friendly and willing to help over the phone and in person they are just as lovely. Couldn’t ask for anything else really and very appreciative of them!
15. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Good Morning Bethany,
I am delighted to hear that your experience with Abri has been so positive. It's wonderful to know that our colleagues have consistently been helpful, accommodating, and supportive whenever you have had queries or concerns
Thank you for taking the time to recognise their efforts. We are grateful for your feedback and pleased to have been able to assist you.
Kind Regards,
Chris
Abri services, professional and friendly
Abri services have always been exceptional. I have always received wonderful help from the support teams and the trades people that work with them. The standards of both professionalism and friendliness is superb and value my tenancy with this company. Keep up the good work
3. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Hello Bernice,
I am delighted to hear that you have consistently received exceptional service from Abri. It's wonderful to know that both our support teams and trade colleagues have provided you with the help and assistance you need, while maintaining such high standards of professionalism and friendliness.
Thank you again for your support and encouragement. We truly appreciate your feedback and please don't hesitate to get in touch if there's anything else we can do to help.
Kind regards,
Chris
Abri as a whole have been amazing since…
Abri as a whole have been amazing since I had my accident back in February but the workmen and woman that have carried out various work on my flat have been brilliant special mention to Dave who fixed my extractor hood he was lovely polite and kind
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Hi Customer,
Thank you for taking the time to leave us such lovely feedback. It’s really nice to hear we’ve been able to support you during this time and that you’ve had such positive experiences with the people carrying out work in your flat.
It’s also lovely to hear that Dave was so kind and polite when fixing your extractor hood. We’ll make sure to share your kind words with him.
Kind regards,
Jasmine
Thank you Sam from the Electrical…
Thank you Sam from the Electrical Repairs Team for the excellent service provided. You were helpful, professional and friendly throughout, and I really appreciated the support and effort put into resolving the issue. It’s great to receive such a positive experience, and the service was much appreciated. Thank you for doing a fantastic job! Highly recommended
29. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Good Morning Lauren,
Thank you for taking the time to share your feedback. We're delighted to hear that Sam from the Electrical Repairs Team provided such excellent service.
Sam's helpful, professional, and friendly approach, along with his commitment to resolving the issue, clearly made a positive difference to your experience.
Thank you for your kind words, we really appreciate you taking the time to let us know about the service you received and if there's anything we can help you with, please don't hesitate to get in touch.
Kind regards,
Chris
This company writes threatening letters
This company writes threatening letters
To vulnerable tenants
And fails to notify about appointments
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Hi Andrew Willis,
Thank you for taking the time to share your concerns. We’re sorry to hear that you felt threatened by the letter and that you were unhappy with the communication around your smoke alarm appointment.
Our records show that we sent a text message on 11 September and a letter on 21 September advising you of the appointment booked for 2 October. When our operative attended and you weren’t home, they called you and advised you to rearrange the appointment.
A new appointment was booked for 19 October, and a text message and letter were sent on 5 October to confirm the date. The letter is our standard appointment letter, which is sent to all customers. It explains why the works are important, the possible consequences of not allowing access, and how to contact us if an appointment needs to be rearranged.
We understand that the wording about court fees and a breach of tenancy may have caused concern. We want our residents to feel informed and supported, and we’re sorry this experience has left you feeling otherwise.
Kind regards,
Jasmine
I had Shaun the plumber in to repair my…
I had Shaun the plumber in to repair my leaking bath taps, he was very quick to decide that they needed to be replaced rather than just a repair. He did the job quickly and efficiently.
He was friendly and was happy to chat while he did what he needed to.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Good Morning Vicky,
I am pleased to hear that Shaun provided such a positive experience while repairing your leaking bath taps. It's great to know that he was able to quickly assess the issue, determine that replacing the taps was the most appropriate solution, and complete the work efficiently.
I'm also delighted to hear that Shaun was friendly and approachable took the time to chat with you while carrying out the repair.
Thank you for recognising the service you received from Shaun.
Kind regards,
Chris.
I have always had politeness and…
I have always had politeness and friendliness, and a willingness to help me.
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Good Morning Patricia,
It's wonderful to hear that our team's politeness, friendliness, and willingness to help have had such a positive impact on your experience. We always strive to be approachable, supportive, and customer focused, so it's greatly appreciated when this is recognised.
Thank you for taking the time to share your comments and If there's anything we can help you with, please don't hesitate to get in touch.
Kind regards,
Chris.
We had a water leak which damaged the…
We had a water leak which damaged the base unit under the kitchen sink, we had to wait 8 weeks from the date of the leak repair to the date of the new unit being installed which was very inconvenient, but the 2 guys who installed the new unit, Keith and Luca were absolutely superb, right from the start they respected our home, they work very well as a team, they're friendly, courteous, polite and done a great job and left the area spotlessly clean and hoovered the kitchen floor too, Well done Keith and Luca, would like to say a big thank you to Heather in customer relations too 👍
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Good Morning,
While the 8 week wait between the leak repair and the installation of the replacement kitchen unit was inconvenient, We appreciate your patience throughout the process.
It's great to hear that Keith and Luca provided such an excellent service and to know that they treated your home with respect, worked well together as a team, and were friendly, courteous, and professional throughout. We're also pleased that the quality of their work met your expectations and that they left the area spotless, even taking the time to hoover the kitchen floor before they left.
Thank you again for your feedback and for recognising the efforts of our team and If there's anything we can help you with, please don't hesitate to get in touch.
Kind regards,
Chris
I called regarding an issue with no…
I called regarding an issue with no water to my property and Kirsty was very respectful of it being an urgent matter, after sorting the call out I had asked her if could bring up a couple of other issues, these issues were reported and she was very accommodating in finding out what info she could gain for me. Kirsty was very calm and reassuring throughout the call made it a lot easier for me to not get sooo cross. Very pleased overall!
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Hi Donna Smith,
Thank you for sharing your experience with us. It’s lovely to hear that Kirsty was able to help when you had no water and understood how urgent this was for you.
It sounds like she went above and beyond during the call, taking the time to look into your other issues as well and helping to keep things calm and reassuring throughout. We’ll make sure Kirsty sees your lovely feedback!
Kind regards,
Jasmine
Massive thank you to Jack Abri …
Massive thank you to Jack Abri customers contact you was totally amazing when I had an urgent job needed doing you was polite professional and put my mind at rest .You got stu from maintenance team to me so quickly and the job was sorted straight away can't thank you enough for the way you dealt with it all this was first class service thank you so muchsep
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Hi Jeni Chamberlain,
Thank you for such lovely feedback. It’s brilliant to hear that Jack made you feel reassured when you needed help and was able to get Stu from the maintenance team out to you so quickly.
We’ll be sure to share your feedback with them both. Thank you again for recognising the service you received, it’s lovely to hear that everything was sorted so quickly.
Kind regards,
Jasmine
Very polite person and very helpful…
Very polite person and very helpful nothing was to much trouble for him Cassey must be an asset to the team. REGUARDS June Board
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Hi June Board,
Thank you for your lovely feedback. It’s great to hear that Cassey was so helpful and polite, and that nothing was too much trouble for him.
We’re really pleased you had such a positive experience and we’ll make sure Cassey sees your kind words. I’m sure he’ll be very happy to hear that you feel he’s an asset to the team!
Kind regards,
Jasmine
Faulty Heating System
Thanks to Damien for fixing the heating system, I was a bit worried there was a fault with the system, but fortunately Damien was able to fix the fault and I won't be cold this coming winter .👍😉
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Hi Wendy,
Thanks so much for your lovely review. We’re really pleased to hear that Damien was able to find and fix the fault with your heating and put your mind at ease.
It’s great to know you won’t have to worry about being cold this winter! We’ll make sure Damien sees your kind words.
Kind regards,
Jasmine
Definitely recommend Abri …
I’ve recently moved to an Abri property from Vivid housing. The difference I have noticed in both from reporting the job till completion is the ease and the time scale difference.
I have not had one bad experience with calling to raise a repair to the work being carried out.
If you are considering do an exchange I would 100% recommend Abri.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Good Morning Lee & Debbie,
We're delighted to hear that you've noticed such a positive difference since moving to an Abri property and that you've found the repairs service easy to use from first contact through to completion.
It's especially pleasing to know that you've consistently received a high standard of service when reporting repairs and that the work has been carried out efficiently. Comments like yours are incredibly valuable and help recognise the hard work of our teams.
Thank you for taking the time to share your experience and feedback and If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind Regards,
Chris.
Abri
Abri came out recently to me and had to have a new fan fitted in my bathroom. The service was 10 out of 10 . The gentleman was friendly also which makes the service better experience. Also they came out to fit a new door lock and again great service with Abri . 10 out of 10 . Brilliant service what more can I say .
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Hello Perry,
It's great to know that the installation of your new bathroom fan was completed to such a high standard and that the engineer's friendly and professional approach made the experience even better.
We're also pleased that you were equally satisfied with the replacement of your door lock and the service provided.
Comments like yours are wonderful to receive and will be shared with the teams involved. Thank you for your kind words and for taking the time to share your experience. If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind Regards,
Chris.
Very recently moved into an Abri…
Very recently moved into an Abri property. My daughter’s bedroom window is a very large window and it did not have a lock on. Tony provided a very prompt and polite service. Thanks again Tony great customer service!
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Good Afternoon,
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that, after moving into your new Abri home, Tony was able to assist with the issue regarding your daughter's bedroom window so quickly and professionally.
It's great to know that you found his service prompt, polite and helpful. We understand how important it is to feel safe and secure in your home, especially when settling in, and we're pleased that Tony was able to provide a positive experience.
Thank you again for your feedback and welcome to your new home.
Kind regards,
Chris
Van wv73 ykw has been blocking the road…
Van wv73 ykw has been blocking the road at tw14 8lq for days causing problems for residents and emergency services spoke to them on the phone twice nothing been done
3. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Hello Peter,
We are sorry to hear about the concerns you raised regarding the vehicle and the inconvenience this may have caused to local residents.
We understand your frustration and appreciate you bringing this matter to our attention. I have personally spoken with one of our Fleet Operations Coordinators and I can confirm that the vehicle has now been moved.
Thank you again for making us aware of the situation as it helps us identify where improvements are needed and ensures the service we provide meets our customers expectations.
Please don't hesitate to get in touch if there's anything else we can do to help.
Kind regards,
Chris
I contacted Abri and told them I had a…
I contacted Abri and told them I had a couple of draws and cubboard door that needed repairing in my kitchen, they sent one of there operatives round, and did an excellent job, Thankyou Alan for doing a great job 👍
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Good Morning Christopher,
Thank you for taking the time to leave us a review. We're delighted to hear that the repairs to your kitchen drawers and cupboard door were completed to such a high standard.
We'll be sure to pass your kind comments on to Alan, who will be pleased to know that his work made such a positive difference. Thank you for recognising his excellent service.
Kind regards,
Chris
Called regarding bathroom light
I spoke to Maryna when I called about changing a light bulb in bathroom, a simple request that could have been rejected. Maryna was extremely friendly and very helpful and understanding. It was a pleasure talking to her and she sorted out my problem in a professional manner.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Abri
Good afternoon Pauline,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Maryna was able to assist you with your enquiry and that you found her to be friendly, helpful, and understanding throughout your call, it's wonderful to know that Maryna took the time to listen, provide support, and resolve the matter in a professional manner.
If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind regards,
Chris
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