Metropolitan Thames Valley Anmeldelser 

I had a very good conversation with Chris in the property desk who answered or directed me to the right place for all answers needed.
Great assest to MTVH as the system itself to get to speak to someone is not great.

Terrible customer service, takes them over a week to respond online, you can't get through to them on the phone. When you do, you get bounced back to their online platform for another week for them to respond. They take your service charge, and then don't bother with "service" promised.

MTVH are incompetent to deal with finances and other peoples finances. Money seems to disappear and then they send income officers to your door because you apparently havent paid. Even when you are paying rent arrears to build it back up they lose it. Your online account seems to be always in debt always in red minus. Why? They are either losing money kn purpose or robbing it. A housing association, a landlord company that cares for money only but cant keep a leash on money. They breach their own tenacy agreements. They do quick fix it bodge jobs of repairs of their property even that is too much hard work for them. You report a repair and 2 weeks later send someone round only to measure up and wait 2 more weeks for someone else to do it and that the one that measured should of done it being a less than half an hour job. They fob complaints Making excuses for their incompetence staff members. Been here 13 nearly 14 years, worst housing out there. I hope they go bust eventually because they are aload of crock

Ok, so 4 days since my last review. The roofers were supposed to attend today, but they haven't turned up, no phone call to let me know. . I now have leaks in 2 bedrooms and a leak in my hall, that I only noticed today. I've lost the will to phone Metropolitan, as I hang on for about 45mins or more and then get cut off. A lovely guy came from Metworks on Wednesday. He went up the scaffolding, onto the roof and swept all the water down (he was no spring chicken). He said it was like a swimming pool up there, which is why, even when its not raining, its still coming through. He did a very temporary fix, which I was so happy about, as it stopped leaking, but started up again the next evening, when we got the heavy rain. His name was Dennis Duffield. I can't cope with 3 rooms now leaking and the roofers will probably not come Monday, as its expected rain. I quote the roofer/scaffolder (DLS SCAFFOLDING) - 'The lads don't like to work when its pissing down'. There is also loud dripping sounds coming from behind my wall, not in my flat. No water evident, but my isolater plugs on that wall are all flickering and one has bubbled up (like its melted). I explained and they sent a guy who said, sorry I was told there was water. He said he was going to escalate it, but his report says nothing of the sort. He did nothing & left. An operator read the repair report & it clearly said exploratory, investigate the leak. I waited 2 weeks for that appointment. A lovely lady called Lesley phoned and assured me the roofers were coming today. I said they wont turn up, she said no they definately will. She is phoning back at 3.30pm. I am meeting a friend later. Ive had to get my daughter to come 'round & empty the buckets while I'm out. I was on the verge of crying last night, but realised that some people are homeless and sleeping out in this, so it made me stop feeling sorry for myself. ROBERT NUBRE, my housing manager has not contacted me, though I have left at least 6 messages. I have written to my MP plus have now contacted a solicitor.

Moved us out due to fire safety standards that weren’t initially in place like they should be, and refused to fix any issues in the building when we moved back in, bearing in mind the building was knocked down and rebuilt basically.
No communication to us while we were out, terrible at dealing with issues and no compassion for anyone.
We didn’t ask to move out, you asked us.
Terrible service, no resolution, staff not trained properly.

Spoken to Charlotte in the housing hub. Excellent service, kind and understanding. Thank you so much for your assistance today.

I would like to make a BIG SHOUT out to Xavier who took my repair call at Metropolitan Housing repairs. I was on hold on multiple calls and I was 'Dj-ing' through the different calls who coincidentally all answered at the same time. Xavier was prompt, understanding, very informative, and dealt with the matter swiftly. On top of all the stress, we had humorous laughs through it all, HE MADE MY DAY! (DJ Michaela)

Michael was very helpful today.has given me all information I need thank you.

poor quality service, not clear expenses and no complain answer. They Charge a lot and many cost is not documentation provided.

The chap from SureServe attended my property yesterday (14th Oct) and whist he ensured that the radiators were getting hotter, they are still not energy efficient and generating lots of heat in the flat.
The email I received from you regarding MTVH Online said "click the link to access it". There was no link.
Also, you end your emails by saying "this matter is now closed, irrespective of whether someone wishes to reply, which is not great.
Also, in the repairs section online, there are not enough character spaces to be able to explain clearly what you require - only 40 spaces which is not enough, even when you scroll down to the next section.

Kacie was a worthy representative of MTVH. She handled my enquiry and issues with a patient calm manner. I was offered appointments and fair advice. I can only provide top marks on completion of the requests that I need.

I spoke with Michael today who was excellent .
Explain everything to me about downsizing.
Also email me.

I just wanted to send a quick note to say a big thank you for overseeing the installation of my new kitchen. I am really pleased with how it turned out, and the fitters/team did a fantastic job. Thank you for your help and support throughout the process. The trade team have all done a fantastic job, such hard workers. Finish is outstanding, absolutely stunning.

MTVH are absolutely useless in looking after their residents. They don't care how they treat their residents. They don't do anything to help the residents. Repairs take forever to get fixed and numerous emails and phone calls. They don't have any respect for residents property or well being. They should be given a total reboot of management and staff. Or better still got rid of totally. The date given on here isn't true to word as been having problems with MTVH since 2010. They make my life a living nightmare if I'm honest.

The customer service personnel (Nathalie) was very polite and patient in dealing with my request. She ensured that my request was sorted out.

Chris from the property advisor, he’s a senior. He was amazing, 2 month of constant back and forth, he was able to help me with just one phone. Thank you so much, amazing person

1 star – Nearly two years of defects, failed repairs and a complete lack of accountability

My experience with ReSI Homes has been absolutely appalling.

I purchased a shared-ownership new-build expecting a properly constructed home. Instead, I have spent almost two years dealing with serious defects, repeated heating and hot water failures, countless contractor attendances and major flooring remedial works that failed again within weeks.

Our family was even required to leave our home for approximately three weeks while the flooring works were carried out, only for the same problems to return shortly after we moved back in.

The ASHP has been another ongoing nightmare. After around 24 engineer attendances, the system continues to fail, and a leaking heat pump has now been identified as the cause of recurring pressure loss. Despite this, we have been left waiting for quotations and repairs while going without reliable heating and hot water.

What makes this experience even worse is the complaint handling. Promised updates are missed, emails go unanswered, and getting a clear decision or confirmed plan often feels like an achievement in itself. Even after escalating matters to senior management, I have repeatedly had to chase for basic answers.

ReSI Homes has now offered compensation, but compensation does not fix a defective home. The underlying problems still need to be resolved properly, and residents should not have to fight this hard to get their landlord to take ownership of serious, ongoing defects.

This has caused enormous stress, disruption and frustration for my family. We bought a home, not a two-year project involving endless contractors, repeated failures and complaint after complaint.

The biggest question is: what is the point of a complaints process if residents are still left chasing answers and living with unresolved defects after all this time?

In my experience, ReSI Homes has demonstrated a serious lack of coordination, communication and accountability. I would strongly advise anyone considering a shared-ownership property managed by ReSI Homes to research the company carefully and understand how repairs and complaints are handled.

One star, because zero isn’t an option.

I spoke to Chris A he was polite and very helpful maybe he could train some of the other staff

Problem with my front door poor quality not the original door orgunal door was removed and anorher door was replace tem as i was told since then i have been battling with th wrong door

Shub was very helpful and dealt with my query in a very professional manner which I was very pleased about.