99 Bikes - Mitchell Anmeldelser 108

TrustScore 5 av 5

4,8

Beliggenhet

Bytt filial

Unit 5A, 157 Flemington Road, 2911 Mitchell, ACT, AU


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Very friendly, helpful and polite service and advice from Austin and Tom today, at 99 Mitchell in the ACT, thanks lads. Such a pleasure to be welcomed and to receive great service, and advice, love yo... Vis mer

Vurdert til 5 av 5 stjerner

Bike was made quickly available for collection ahead of Christmas after online order confirmation. Staff provided great after sale advice and support on brakes and made necessary adjustments.

Vurdert til 5 av 5 stjerner

Perfect Customer Service. Thanks Tenzing for listening to my requirements. Selling me the exact bike rack that is suitable for my e-bikes.

Vurdert til 1 av 5 stjerner

The panniers did not fit my carrier - it did say fits most bikes. But not mine and unfortunately the stock at the local shop has very poor selection


Informasjon om virksomheten

  1. Sykkelbutikk
  2. Butikk med sykkeltilbehør
  3. Sportsbutikk

Skrevet av virksomheten

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Kontaktopplysninger

  • Unit 5A, 157 Flemington Road, 2911, Mitchell, ACT, Australia

  • (02) 6210 9729

4,8

Enestående

TrustScore 5 av 5

108 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitasjoner er registrert

Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

A great store and staff

When I needed to return my purchase and upgrade to the correct product the staff at the Mitchell (ACT) store were nothing but helpful and went out of their way to ensure my needs were met and I had a good experience. I really enjoy visiting this store, can't speak more highly of the people and management.

9. november 2020
Vurdert til 5 av 5 stjerner

Bike service

Cath at the Mitchell shop was extremely helpful, kept us up to date on all the parts serviced, and was extremely thorough!

31. oktober 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service.

Seth was wonderful to deal with as were the other staff I interacted with :)

30. oktober 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Bike serviced with fast and good…

Bike serviced with fast and good professional attention. Great job

26. juli 2020
Anmeldelse skrevet uten oppfordring
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Svar fra 99 Bikes - Mitchell

Hi Aikistrom,

Thanks so much for the review! We look forward to seeing you in store again soon.

Vurdert til 5 av 5 stjerner

Matt at Mitchell store was the reason…

Matt at Mitchell store was the reason you got such a good rating

3. juli 2020
Anmeldelse skrevet uten oppfordring
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Svar fra 99 Bikes - Mitchell

Hi James,

Thanks so much for sharing that, we really appreciate the feedback. I will be sure to pass this on to him. Have a wonderful day!

Vurdert til 5 av 5 stjerner

Great service.

99bikes stand by their price match claims, provided prompt response to questions and most importantly met their promise to have me on my bike for the weekend.

24. juni 2020
Anmeldelse skrevet uten oppfordring
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Svar fra 99 Bikes - Mitchell

Hi Marty,

Fantastic, thanks so much for leaving this review. We are so happy we could help you out. Enjoy your ride on the weekend!!

Vurdert til 5 av 5 stjerner

Unmatched customer service

One of the best customer service experiences I have ever had anywhere (not just for bikes).

The bike I got was also amazing. Life is good.

14. juni 2020
Anmeldelse skrevet uten oppfordring
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Svar fra 99 Bikes - Mitchell

Hey Greg,

Thanks for taking the time to leave this review....also awesome news about your bike!! We're so happy you're loving it.

Looking forward to seeing you in store again soon.

Vurdert til 4 av 5 stjerner

user friendly website

user friendly website. No problem picking up your order in the store. Customer service experience can be improved though.

13. mai 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor service on store

Poor service on store - no help, waited for a long time for a price on a certain bike, apparently forgotten about, we were ignored by other staff. Do not recommend 99 bikes.

11. mai 2020
Anmeldelse skrevet uten oppfordring
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Svar fra 99 Bikes - Mitchell

Hi Ria,

Thank you for providing feedback on your most recent shopping experience with 99 Bikes. I'm sorry to hear that you had a negative experience with us. We really appreciate your feedback as it helps us to improve our customer service.

Our stores are currently experiencing a much higher than normal customer and order volume due to COVID-19. Measures are in place a every store to ensure the health and safety of our staff and customers.

We'd love to have another chance to serve you better and if you still require assistance please don't hesitate to contact us on help@99bikes.com.au and we will be happy to help.

Vurdert til 4 av 5 stjerner

Bikes were available when we were…

Bikes were available when we were advised they would be, staff contacted us when they said they would.
One bike didn't have the gears set up correctly however. It only took ten minutes to tweak it at home, but if both bikes had run as smoothly as one of them did, I'd have given five stars, no problem.

11. mai 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Review

Just felt rushed and not like they wanted to set bike up for me

26. april 2020
Anmeldelse skrevet uten oppfordring
Logoen til 99 Bikes - Mitchell

Svar fra 99 Bikes - Mitchell

Hi Rob,

I can see that you have placed your order as a click & collect from our Mitchell store. I do apologise for any delays and inconveniences you experienced with this order. Our stores are currently experiencing a much higher than normal customer and order volume due to COVID-19. Measures are in place a every store to ensure the health and safety of our staff and customers.

Stores are working as quickly as possible to finalise all orders and have them available for collection.

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