Optima Legal was the Solicitor used by Llodys Bank to deal with the remortgage process. They have a nice and well working online portal, that keeps track of the various steps and documents needed. Al... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Optima legal, are very professional, quick response to questions raised when remortgaging. The portal system works very well and is easy to use, with plenty information to help you in there. They... Vis mer
Selskapet har svart
Optima's service is unbelievably poor. The people are pleasant and try to help but nothing gets done. Their processes seem non-existent. I've been waiting nearly a month for them to action one thing a... Vis mer
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Optima acted as my solicitor in a remortgage. Their service and systems are excellent and it is very easy to speak to a human as opposed to just bots. Although they have initially used the wrong commu... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Optima Legal
Skrevet av virksomheten
Optima Legal
We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.
Kontaktopplysninger
Suite 5A, West Village, 114 Wellington Street, LS1 1BA, Leeds, Storbritannia
- info@optimalegal.co.uk
- 360.optimalegal.co.uk
4,3
Enestående
9k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Totally pain free
Totally pain free. Kept up to date at all times. The website is almost easy to navigate though I feel it could have a few more options as to what you are uploading. Response rate is very quick. Happy to recommend their services.
1. april 2026
Svar fra Optima Legal
Clarissa,
We're happy that our service was pain-free and you were kept informed. We appreciate your feedback regarding the website and quick response rate. Thank you for recommending our services!
Optima Legal
Step by step services
Helped us with all the details of
Setting us up with a new mortgage
Step by step
1. april 2026
Svar fra Optima Legal
patricia Nelmes,
We're happy to hear that we provided you with a step-by-step guide while setting up your new mortgage. Thank you for your positive feedback!
Optima Legal
Great service always available when…
Great service always available when needed, very straightforward proceed for Remortgage. Highly recommend them,
1. april 2026
Svar fra Optima Legal
Hadi,
We appreciate your recommendation! We are happy that we were always available and provided a straightforward remortgage process for you. Thank you.
Optima Legal
To follow up on my previous review
To follow up on my previous review, the only response is AI generated platitudes. Clearly the company is not interested in feedback, or at least it doesn’t use it to address the serious problems. AGAIN - AVOID!
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Optima Legal
Mr Smith,
We appreciate your follow-up and regret that our response did not meet your expectations, I can assure you that our responses are written by human beings, I have replied to this review and your previous review. I have also taken the time to review your file. We do take on board all feedback given by our customers and we are always seeking ways to improve our services and customer feedback is vital to that approach.
Optima Legal
Great experience
Quick response to any questions and whole process very smooth.
Easy to use app.
Great service.
1. april 2026
Svar fra Optima Legal
Leanne,
We're happy to hear that our responses were quick and the process was smooth for you. We appreciate your feedback!
Optima Legal
Very efficient and responsive
Very efficient and responsive! I was applying for a remortgage with a new mortgagee and left an enquiry in their system regarding a letter from my old mortgagee. Optima Legal replied promptly the following day. The entire progress has been smooth and I've been well informed all along!
1. april 2026
Svar fra Optima Legal
Mr Yau,
We're happy to hear that our prompt and efficient service met your needs during your remortgage process. We appreciate your feedback and are glad the progress was smooth.
Optima Legal
Svar fra Optima Legal
Aneesh,
Thank you for taking the time to leave a review. We are happy to hear you had a positive experience while using our services.
Optima Legal
Svar fra Optima Legal
Alexia ,
We're happy to hear that our services was a positive experience for you. Thank you for recommending us, we appreciate it!
Optima Legal
Excellent and efficient service
1. april 2026
Svar fra Optima Legal
Jo Dillon,
We appreciate you sharing your experience with us. We are happy to hear that our service met your expectations.
Optima Legal
Svar fra Optima Legal
Sarah West,
We're happy our efficient process contributed to a good experience. Thank you for your positive feedback; it means a lot to us.
Optima Legal
Very good communication portal quite…
Very good communication portal quite easy to use when you find your bearings with it
1. april 2026
Svar fra Optima Legal
Bev,
We're happy to hear that you appreciated our portal system and found it easy to use. Thank you for your feedback!
Optima Legal
"I highly rate the service
"I highly rate the service. The remortgage process was smooth, and the online portal provided a clear timeline. I would definitely recommend it to friends and family. The only areas for improvement are the telephone support and the additional bank transfer fees."
1. april 2026
Svar fra Optima Legal
Giritharan,
We're happy to hear that the remortgage process was smooth and the online portal helpful. Thank you for recommending us! We appreciate your feedback regarding the telephone support and bank transfer fees, and we'll use it to improve our services.
Optima Legal
Excellent service
Excellent service, online access was probably the best part being able to see status and communicate with ease.
Very happy, thank you
1. april 2026
Svar fra Optima Legal
Mr Foss,
We're happy to hear you received excellent service and that you found the online access helpful for communication and tracking progress. Thank you for your positive feedback!
Optima Legal
The Team
I’m a satisfied customer. Every stage was clearly explained with easy to follow step by step instructions.
The process was executed in a timely fashion.
Great job thank you.
31. mars 2026
Svar fra Optima Legal
Babou,
We're happy to hear that you found the process clear and timely! We appreciate your positive feedback and are glad you enjoyed your experience. Thank you!
Optima Legal
Good if straightforward
Good portal and if straight forward fine as this case was have two other cases going and with these portal not adequate and just hard work
31. mars 2026
Svar fra Optima Legal
Stephen,
We appreciate your feedback. We're glad the portal worked well for your straightforward case. We're sorry it's challenging for more complex situations and we'll work to improve.
Optima Legal
Pretty good….
Pretty good. Great portal though sadly they seem to use it as a reason to make themselves difficult to contact. My remortgage kept having unexplained delays and I found myself having to regularly make contact, which took a time.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Optima Legal
Matt Weston,
We appreciate your feedback. We're happy you like the portal. We're sorry for the delays and difficulty reaching us during your remortgage. We'll review how to improve our responsiveness.
Optima Legal
Shocking
Shocking, they are currently managing my remortgage and have constantly contradicted what needs to happen, asked for the same information multiple times, and have missed my renewal date. If you call up, you just get told they'll raise a ticket, no one can resolve anything.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Optima Legal
David Wileman,
We appreciate you bringing this to our attention. We're sorry to hear about the issues you've experienced with your remortgage, the repeated requests for information, and the missed renewal date. We'll review this to improve our service.
Optima Legal
I loved the service I received from the…
I loved the service I received from the Optima Legal Team. From the first step I received their notification from them.
Their system was very easy to use and what you didn't understand, the team on the phone would walk you through it.
They communicated very well, I didn't feel rushed at all during the process.
I would certainly use their service again and again.
Them on
28. mars 2026
Svar fra Optima Legal
Daniel,
We're happy to hear that you loved the service. It's great to know our team provided clear communication and support throughout the process, and that our system was easy to use. Thank you for your positive feedback; we appreciate it.
Optima Legal
Very friendly and helpful on the phone
The advisors were very friendly and professional on the phone. Also reassuring when I was using the portal! I would prefer to deal with paper copies of documents required and they were very helpful. It's a shame so many companies rely on technology so much, to verify this and tgat yet need a paper copy with a signature in the end up!
27. mars 2026
Svar fra Optima Legal
Janiene,
We appreciate your feedback and are glad the advisors were helpful and reassuring. We acknowledge your preference for paper documents and the inconvenience of digital verification alongside physical copies. We are require by the Land Registry to hold some key documents that you have physically signed and are therefore unable to move away from this process currently.
Optima Legal
The vital role of empathy and attentive…
The vital role of empathy and attentive listening of a team member and his team, made all the difference towards the end.
27. mars 2026
Svar fra Optima Legal
Esther,
We're glad you enjoyed your experience. It's wonderful to hear that the team's efforts made a significant difference for you. Thank you!
Optima Legal
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