Optima Legal was the Solicitor used by Llodys Bank to deal with the remortgage process. They have a nice and well working online portal, that keeps track of the various steps and documents needed. Al... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Optima's service is unbelievably poor. The people are pleasant and try to help but nothing gets done. Their processes seem non-existent. I've been waiting nearly a month for them to action one thing a... Vis mer
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Optima legal, are very professional, quick response to questions raised when remortgaging. The portal system works very well and is easy to use, with plenty information to help you in there. They... Vis mer
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Optima acted as my solicitor in a remortgage. Their service and systems are excellent and it is very easy to speak to a human as opposed to just bots. Although they have initially used the wrong commu... Vis mer
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Informasjon om virksomheten
Om Optima Legal
Skrevet av virksomheten
Optima Legal
We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.
Kontaktopplysninger
Suite 5A, West Village, 114 Wellington Street, LS1 1BA, Leeds, Storbritannia
- info@optimalegal.co.uk
- 360.optimalegal.co.uk
4,3
Enestående
9k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ai upload documents was hard as few…
Ai upload documents was hard as few parts was not on the list to pick, like for address confirmation, a bank statement was not an option
19. mars 2026
Svar fra Optima Legal
Peterson fastby,
We appreciate your feedback. We're sorry the document upload process was difficult. We'll review the options to ensure that all options are clear to help improve the experience.
Optima Legal
Svar fra Optima Legal
Amanda,
We are so glad you had such a great experience with us. Thank you for your feedback.
Optima Legal
Re- Mortgage
Good company to deal with helpful and always on the end of a phone when you get stuck Thank you
2. april 2026
Svar fra Optima Legal
Timothy Freeman,
We're happy to hear that you had a positive experience! It's great to know our team could provide helpful support when you needed it. Thank you for your kind feedback.
Optima Legal
I am extremely dissatisfied with the…
I am extremely dissatisfied with the service I have received regarding my remortgage application. The process has been significantly delayed, and as a result, my previous mortgage deal has ended before you completed the application. This has caused me to incur additional interest charges.
Throughout the process, communication has been very poor. I have repeatedly had to call for updates, as I was not proactively informed of progress or issues. Despite my mortgage term ending, the application still has not been completed, which is unacceptable.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Optima Legal
Min,
We are sorry to hear you were dissatisfied with our service. We have been unable to identify your file from the information you have provided here.
So that we may review your file in full please can you respond to the additional information request we have sent to you via Trustpilot. This will allow us to review your file and understand how we can improve our customer experience in future.
Optima Legal.
The portal was very easy to use and my…
The portal was very easy to use and my questions were answered promptly. All in all a dress dress experience and the tracker detailed what stage everything was at. Highly recommended
2. april 2026
Svar fra Optima Legal
Karen,
We're happy the portal was easy to use and your questions were answered promptly. It's great to hear you had a stress-free experience and found the tracker helpful. Thanks for your recommendation!
Optima Legal
Good experience
I found the portal easy to use. Also if I had a question the team were very helpful on the phone.
2. april 2026
Svar fra Optima Legal
Sandie,
We're happy to hear that our portal was easy to use and that our team was helpful when you called. Thank you for your positive feedback!
Optima Legal
Svar fra Optima Legal
Anish Jose,
We're happy to hear that our process was clear for you. Thank you for your feedback!
Optima Legal
Mortgage Transfer
I was advised by Barclays that they could supply a solicitor on my behalf for the transfer of my mortgage from my existing lender... I'm glad I decided to use there recommendation. Optima Legal did it extremely smoothly and the client portal made it so easy to navigate. I never actually spoke over the phone to my solicitor, as I missed a couple of calls. But honestly, It wasn't needed as the whole process was simple & straight forward and easily done online.
2. april 2026
Svar fra Optima Legal
Chris Walker,
We're happy to hear that the mortgage transfer process was smooth and easy for you. We're glad that you found the online process simple and straightforward. Thank you for your positive feedback.
Optima Legal
lack of communication- missed deadlines
I had a very disappointing experience with this company. The process took far longer than it should have, particularly the ID checks and transfer of deeds, with no clear explanation for the delays.
Because of this, I missed the deadline for my previous mortgage and was moved onto a higher-interest flexible tariff, which has cost me financially. This situation could and should have been avoided.
Communication was especially poor. I called multiple times and was repeatedly told someone would call me back – this never happened. Email responses were also slow and unhelpful, making it very difficult to get any clarity on what was going on.
We were told that the trust of deeds was separate from the remortgage, and our broker confirmed this should not have caused delays, yet it clearly did. There was also no justification for why my photo ID was not checked earlier in the process.
Overall, I feel let down by the lack of efficiency and communication, and frustrated that I have been financially impacted as a result. I would not recommend based on this experience.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Optima Legal
Anna Maria,
We appreciate you sharing your experience. We're sorry to hear about the delays with the ID checks, deed transfer, and the impact on your mortgage. We understand your frustration regarding the communication and will review these points to improve our service. I will forward the details on to our Complex files team to ensure we get your file to completion as soon as possible.
Thank you for your feedback.
Optima Legal
People were friendly and helpful to…
People were friendly and helpful to speak to and very good communications.
2. april 2026
Svar fra Optima Legal
Debbie,
We're happy to hear that our team members were friendly and helpful, and that our communications were effective for you. Thank you!
Optima Legal
Simple, straightforward , no nonsense conveyancing
Kept the customer in loop, messgaes were responded promptly and straightforward hassle free completion fo remortgage.
1. april 2026
Svar fra Optima Legal
Umesh,
We're happy to hear that our clear communication made your remortgage process straightforward. Thank you for your positive feedback!
Optima Legal
Optima are very easy to deal with
Optima are very easy to deal with. The portal is very good and any questions I had were answered very quickly. It took the stress out of our remortgage.
1. april 2026
Svar fra Optima Legal
Mrs Mann,
We're happy that our team made your remortgage less stressful! It's great to hear that you found our portal helpful and that we answered your questions quickly. Thanks for your feedback.
Optima Legal
Svar fra Optima Legal
Darren ,
We're happy to hear that everything went smoothly for you. Thank you for your positive feedback; we appreciate it.
Optima Legal
Excellent!
1. april 2026
Svar fra Optima Legal
Hossam,
Thank you for taking the time to leave a review. We are happy to hear you were satisfied with our services.
Optima Legal
Very simple & straightforward online…
Very simple & straightforward online portal made the whole process extremely simple
1. april 2026
Svar fra Optima Legal
Luke,
We're happy to hear that our online portal made the process simple and straightforward for you. Thank you for your positive feedback!
Optima Legal
I am no techi but the Optima website…
I am no techi but the Optima website and process was excellent both in communication and ease of use.
Well done Optima.
1. april 2026
Svar fra Optima Legal
Tim,
We're happy to hear that our website was easy to use and that our communication was excellent. We appreciate your positive feedback and are glad you enjoyed your experience.
Optima Legal
It's easy and organised.
1. april 2026
Svar fra Optima Legal
Dilli,
We're happy to hear that our services met your expectations. Thank you for your feedback.
Optima Legal
Did remortgage though them
Did a remortgage though them, not my choice but as set up by the new mortgage lender and it was an easy process from start to finish
1. april 2026
Svar fra Optima Legal
Chioma,
We're happy to hear that your remortgage process was straightforward. Thank you for sharing your experience with us.
Optima Legal
Totally pain free
Totally pain free. Kept up to date at all times. The website is almost easy to navigate though I feel it could have a few more options as to what you are uploading. Response rate is very quick. Happy to recommend their services.
1. april 2026
Svar fra Optima Legal
Clarissa,
We're happy that our service was pain-free and you were kept informed. We appreciate your feedback regarding the website and quick response rate. Thank you for recommending our services!
Optima Legal
Step by step services
Helped us with all the details of
Setting us up with a new mortgage
Step by step
1. april 2026
Svar fra Optima Legal
patricia Nelmes,
We're happy to hear that we provided you with a step-by-step guide while setting up your new mortgage. Thank you for your positive feedback!
Optima Legal
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