Optima Legal was the Solicitor used by Llodys Bank to deal with the remortgage process. They have a nice and well working online portal, that keeps track of the various steps and documents needed. Al... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Optima's service is unbelievably poor. The people are pleasant and try to help but nothing gets done. Their processes seem non-existent. I've been waiting nearly a month for them to action one thing a... Vis mer
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Optima legal, are very professional, quick response to questions raised when remortgaging. The portal system works very well and is easy to use, with plenty information to help you in there. They... Vis mer
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Optima acted as my solicitor in a remortgage. Their service and systems are excellent and it is very easy to speak to a human as opposed to just bots. Although they have initially used the wrong commu... Vis mer
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Informasjon om virksomheten
Om Optima Legal
Skrevet av virksomheten
Optima Legal
We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.
Kontaktopplysninger
Suite 5A, West Village, 114 Wellington Street, LS1 1BA, Leeds, Storbritannia
- info@optimalegal.co.uk
- 360.optimalegal.co.uk
4,3
Enestående
9k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Pain Free completion
Being exceptionally busy I was dreading the back and forth with a mortgage completion, however, it was painless and the most important factor being the prompt response any questions and the tracker.
15. april 2026
Svar fra Optima Legal
John,
We're happy to hear that your mortgage completion was painless, despite your busy schedule. We appreciate your highlighting our prompt responses and the tracker's usefulness. Thank you for your positive feedback!
Optima Legal
Svar fra Optima Legal
Thank you for taking the time to leave your feedback, we appreciate it!
Svar fra Optima Legal
Mr Rusniak,
We're happy our service was fast and our contact was quick for you. Thank you for sharing your positive experience with our services!
Optima Legal
Excellent service and systems these…
Excellent service and systems these people are great would definitely recommend
15. april 2026
Svar fra Optima Legal
Gary,
We're happy to hear that you found our service and systems excellent! Thank you for your recommendation; it means a lot to us.
Optima Legal
Made a stressful process simple and…
Made a stressful process simple and straightforward. Trusted them completely to execute my wishes and they did not disappoint
15. april 2026
Svar fra Optima Legal
Janice,
We're happy we could simplify a stressful process for you. It's wonderful to hear you trusted us and that we met your expectations. Thank you for your positive feedback!
Optima Legal
It was something I did dread in dealing…
It was something I did dread in dealing with but the while experience was very smooth and easy .
15. april 2026
Svar fra Optima Legal
Paul,
We appreciate you sharing your experience. We're happy to hear that your experience was smooth and easy for you. Thank you for your feedback.
Optima Legal
Svar fra Optima Legal
We're happy to hear that you had a great experience with our professional and quick service! Thank you for your positive feedback.
Optima Legal
Clear, Efficient and Professional Service
The advisors at optima Legal are very professional, clear and provide very efficient service.
14. april 2026
Svar fra Optima Legal
We're happy to hear that you had a positive experience with Optima Legal. We appreciate your feedback and are glad our advisors were professional and efficient.
Optima Legal
Very good communication and excellent customer service Lots of communication which kept…
Lots of communication which kept everything running smoothly and efficiently and a very quick turn around was the outcome very happy and would highly recommend to anyone, the customer service was excellent .
14. april 2026
Svar fra Optima Legal
Simon,
We're happy to hear that our communication helped everything run smoothly and efficiently! We appreciate your recommendation and are glad you found our service excellent. Thanks for your feedback!
Optima Legal
Brilliant service from start to finish
Brilliant service from start to finish! Very easy to navigate the portal and very helpful when needing to contact via phone. Would recommend
14. april 2026
Svar fra Optima Legal
Katie,
We're happy to hear you received brilliant service! It's great that you found the portal easy to navigate and our phone support helpful. Thank you for your recommendation!
Optima Legal
Went smoothly apart from the .gov deed…
Went smoothly apart from the .gov deed signing .. it failed after a lot of time taken getting regd ..so that was disappointing . Otherwise I’d have given 5 stars
13. april 2026
Svar fra Optima Legal
Karen,
We appreciate your feedback. The electronic deed signing service is offered by the government and we therefore do not have any control over this, including being able to resolve any issues with heir service should they arise. We continue to work with the government to improve the service they offer in this regard.
Optima Legal
Remortage
Very easy to use online portal and staff were polite and handled questions well.
1. april 2026
Svar fra Optima Legal
Senthil,
We're happy to hear that you found our online portal easy to use and that our staff were polite and helpful with your questions. We appreciate you taking the time to leave a review.
Optima Legal
Great communication
Great communication, regular emails and quick to respond to queries.
10. april 2026
Svar fra Optima Legal
Joe,
We're happy to hear that our communication met your expectations. We appreciate you taking the time to share your positive experience with us.
Optima Legal
I recently used Optima Legal for my…
I recently used Optima Legal for my remortgage and I could be happier with service I received .From start to finish, the team was incredibly clear and straightforward in all their communication.
The online process was easy to follow, and they kept me well informed throughout.
Everything was handled professionally and efficiently.
Highly recommended!
9. april 2026
Svar fra Optima Legal
Tanya,
We're happy to hear that you had a positive experience using our services. We appreciate your kind words regarding our team's clear communication and efficient online process. Thank you for recommending us.
Optima Legal
Id strongly advise never to use this…
Id strongly advise never to use this company. The communication is none existent. At a time when as a customer you might need support or direction, this company are severely lacking. I was given a case handler upon instructing Optima to support my house remortgaging. In over a month I have had no contact or communication from this case Handler Jess Colbourne (who I can only assume is an AI Bot).
I have never dealt with such an inept company. I have made a complaint and they haven't followed their own complaints policy of at least acknowledging the complaint within 48 hours.
They took weeks and lots of chasing to check my basic ID.. only to come back and tell me there was an issue checking a proof of address. An AI bot could have checked it within seconds.
The reasons why you might use a company like this can be stressful, these guys will pile on the stress. Also a shout out to Barclays Bank who instruct these cowboys to deal on their behalf. Sham e on Barclays.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Optima Legal
We appreciate your feedback despite our services not meeting your expectations.. We're sorry to hear about the lack of communication and the issues you experienced during your remortgaging process. We take your complaint seriously, and we are looking into the matter to improve our service and complaint handling. All of our named advisors are real humans, however as they manage multiple files at any time they may not always be the person who contacts you to progress your file, however we are working hard to improve this aspect of our service. Thank you for your feedback.
Optima Legal
Smooth process from start to finish
Smooth process from start to finish. I could track exactly where my mortgage application was up to at any time. Very efficient and will definitely use again.
7. april 2026
Svar fra Optima Legal
Barbara ,
We're happy the mortgage application process was smooth and easy to track. We appreciate your feedback.
Optima Legal
Instructions are clear from Optima
Instructions are clear from Optima , they managed to complete the mortage on the day that my old expired so I am pleased with that.
1. april 2026
Svar fra Optima Legal
Ziqi,
We're happy to hear that our clear instructions and timely mortgage completion met your needs. We appreciate you sharing your positive experience with us.
Optima Legal
Fast and efficient way of getting a re…
Fast and efficient way of getting a re mortgage
3. april 2026
Svar fra Optima Legal
Joe,
We're happy to hear that you found our service fast and efficient for your remortgage. Thank you for your positive feedback!
Optima Legal
Great service
Great service, they are friendly.Everyting went smoothly and quickly regarding my remortgage. Thank you.
2. april 2026
Svar fra Optima Legal
Valeria,
We're happy to hear that your remortgage process was smooth and quick, and that you found our team friendly. Thank you for your positive feedback!
Optima Legal
Amazing company
Amazing company, good communication, I had a few complications with name changes etc and they were so so good. We didn’t have much time to complete but we did it right on time! Highly recommend x
2. april 2026
Svar fra Optima Legal
Chelsi,
We're happy to hear that our communication and support were helpful during the complexities you encountered. We're glad we could complete everything on time and appreciate your recommendation!
Optima Legal
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