Optima Legal was the Solicitor used by Llodys Bank to deal with the remortgage process. They have a nice and well working online portal, that keeps track of the various steps and documents needed. Al... Vis mer
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Optima's service is unbelievably poor. The people are pleasant and try to help but nothing gets done. Their processes seem non-existent. I've been waiting nearly a month for them to action one thing a... Vis mer
Selskapet har svart
Optima legal, are very professional, quick response to questions raised when remortgaging. The portal system works very well and is easy to use, with plenty information to help you in there. They... Vis mer
Selskapet har svart
Optima acted as my solicitor in a remortgage. Their service and systems are excellent and it is very easy to speak to a human as opposed to just bots. Although they have initially used the wrong commu... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Optima Legal
Skrevet av virksomheten
Optima Legal
We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.
Kontaktopplysninger
Suite 5A, West Village, 114 Wellington Street, LS1 1BA, Leeds, Storbritannia
- info@optimalegal.co.uk
- 360.optimalegal.co.uk
4,3
Enestående
9k anmeldelser
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Absolutely faultless service
Absolutely faultless service! Started and completed in 2 weeks! Optima legal was chosen by NatWest we had no input into who was chosen for the legal side of things. I did look at reviews after I found out who NatWest had chosen. The reviews didn't fill me with confidence they were very bad !
They only thing I can think is taking other people so long is unnecessary delays with the customer uploading the relevant information?. We got our mortgage in principle on the 8th April and completed today and funds received. In between that period we had a valuation, got the redemption figure and sorted the new deeds. The online portal is fantastic, I did struggle to get access initially but one phonecall and it was sorted.
Don't let the reviews put you off if you have all your nessecery info before starting the application it should be plain sailing. I will add we used a broker so that made the admin side of it less stressful and it was a remortgage not a new mortgage. Optima really made what could be a stressful situation totally stress free
22. april 2026
Svar fra Optima Legal
Sarah Hickey,
We appreciate you sharing your experience. We're happy to hear that the service was faultless and completed quickly. We're glad the online portal and broker made the remortgage stress-free for you. Thank you for the feedback.
Optima Legal
We are extremely disappointed with the…
We are extremely disappointed with the service provided during our remortgage process. We are currently working within a very tight 30-day completion window with another lender, and due to repeated errors and delays on their side, the process has now been delayed by over 10 days.
Initially, they were unable to request a required document from the bank. As soon as we became aware, we contacted the bank ourselves and also chased them multiple times, at which point we were told the document would be requested by email. However, a week later we received the same email again stating that the document had still not been obtained. When we called again that same day, it was finally resolved immediately, which shows the issue could have been handled much earlier, avoiding unnecessary delay.
Subsequently, another error was made regarding the Help to Buy repayment documentation. A wrong date was entered from a previous document, requiring a correction. We have now been waiting for this to be amended for three days.
Despite multiple follow-ups, this issue is still unresolved. We have contacted them at least four times regarding this specific error, and each call involves significant waiting times of 30 minutes to over an hour and a half. This has not only affected our personal time but also our working hours, as we have had to make these calls during the working day.
Due to these repeated delays and administrative mistakes, we are now at serious risk of missing our completion deadline and may incur daily interest charges as a result.
Overall, we are very dissatisfied with the level of service, lack of urgency, and poor communication throughout this process.
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Optima Legal
Armi,
We regret to hear about the difficulties you experienced during your remortgage. We understand the delays and errors, especially regarding the document request and Help to Buy repayment documentation, have caused significant concern and potential financial impact. We appreciate you bringing this to our attention. So that we may look in to this for you, please can you respond tot he request for further information so that we may identify your file.
Optima Legal
Optima's Portal is great to help…
Optima's Portal is great to help complete this important transaction in a correct manner.
1. april 2026
Svar fra Optima Legal
Saunder Narayan,
We're happy to hear that our portal helped you complete this important transaction correctly. Thank you for your positive feedback; we appreciate it!
Optima Legal
Remortgage
Swift and well informed service.
No hiccups along the way - completed remortgage to my requested timescale- thoroughly recommend
17. april 2026
Svar fra Optima Legal
Mary Roe,
We're happy that our service allowed you to complete your remortgage within your required timescale. We appreciate your recommendation!
Optima Legal
Svar fra Optima Legal
Lesley,
We appreciate your feedback. If you would be happy to, please provide more context as to what confirmation you are referring to so that we may review our policies and practices to ensure we can provide the best possible service in future.
Optima Legal
Excellent Service and very responsive…
Excellent Service and very responsive on any queries
21. april 2026
Svar fra Optima Legal
Dalim,
We are happy to hear that you received excellent service and that we were very responsive to your queries. We appreciate your positive feedback!
Optima Legal
Very smooth process
Very smooth process, never faced any difficulties with Optima legal.
31. mars 2026
Svar fra Optima Legal
Avik,
We're happy to hear that you experienced such a smooth process with us. Thank you for taking the time to share your positive experience!
Optima Legal
Svar fra Optima Legal
Samantha,
We're happy our service was quick and reliable for you. Thank you for sharing your positive experience with our team!
Optima Legal
We are able to get the good support in…
We are able to get the good support in the portal and email but it is difficult to reach them over the phone.
18. april 2026
Svar fra Optima Legal
Ramesh,
We appreciate your feedback and are happy to hear that you are getting good support through the portal and email. We are constantly reviewing how to provide the best service via phone and are looking to make improvements in this area.
Optima Legal
Svar fra Optima Legal
Max,
We're happy our service was fast and efficient for you. Thank you for sharing your positive experience with our team!
Optima Legal
Poor communication
Because we had no direct way to reach the case worker and could only leave messages that took several days to get a reply, our completion was delayed by 10 days, costing us an additional £500.
14. april 2026
Svar fra Optima Legal
Vicky,
We appreciate you sharing your experience. We're sorry to hear that delayed communication impacted your completion and resulted in extra costs. We'll review our communication process to improve response times.
Optima Legal
Easy and responsive
17. april 2026
Svar fra Optima Legal
Umut,
We are happy to hear you had a good experience using our services, we appreciate you taking the time to leave a review.
Optima Legal
Svar fra Optima Legal
Raj,
We're happy to hear that our service was fast and good. We are pleased you found the online portal easy to use.
Optima Legal
Good online portal and overall service
Good online portal and overall service. Need to keep chasing.
31. mars 2026
Svar fra Optima Legal
Vicky,
We appreciate your feedback and are happy you like our online portal and service. We'll work on improving our follow-up communication.
Optima Legal
Svar fra Optima Legal
Mike,
We are pleased to hear that our service was quick, efficient, and helpful! Thank you for your positive feedback; we appreciate it greatly.
Optima Legal
Customer processes online
Their online service and dashboard are excellent as it keeps the client up to date with progress.
The entire process from start to finish was so smooth.
16. april 2026
Svar fra Optima Legal
George Fomba,
We're happy to hear that our online service and dashboard kept you well-informed. It's great to know that the entire process was smooth from beginning to end. Thank you!
Optima Legal
Pain Free completion
Being exceptionally busy I was dreading the back and forth with a mortgage completion, however, it was painless and the most important factor being the prompt response any questions and the tracker.
15. april 2026
Svar fra Optima Legal
John,
We're happy to hear that your mortgage completion was painless, despite your busy schedule. We appreciate your highlighting our prompt responses and the tracker's usefulness. Thank you for your positive feedback!
Optima Legal
Svar fra Optima Legal
Thank you for taking the time to leave your feedback, we appreciate it!
Svar fra Optima Legal
Mr Rusniak,
We're happy our service was fast and our contact was quick for you. Thank you for sharing your positive experience with our services!
Optima Legal
Excellent service and systems these…
Excellent service and systems these people are great would definitely recommend
15. april 2026
Svar fra Optima Legal
Gary,
We're happy to hear that you found our service and systems excellent! Thank you for your recommendation; it means a lot to us.
Optima Legal
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