Tom James

Fradulent site offering stock that doesn't exist. I bet you're reading this because of that super cheap Steam Deck aren't you?

So, all reviews under the £149.99-£109.99 Steam Deck are stripped from Amazon including the photos.

SumUp is registered to a company in Kent called PTZ Electronics Ltd. They are operating out of a residential address that doesn't match the property owner in public records.

All e-mails come back from Camera Outlet Online UK and not Emmeco.co.uk. Cameraoutletonline.co.uk is currently a badly setup webserver showing it's contents of the main WWW folder (empty).

SSL certificates are provide via LetsEncrypt, a free to use Certificate generator via API. Emmeco.com (the site listed for this review btw) is defunct and showing as no longer secure.

Checking the companies house number results in the company being directed by a Greek Doctor. The company is called Emm Holdings Ltd which doesn't match what Emmeco claim to be. I presume they have chosen this as it matches their name vaguely.

PTZ Electronics Ltd who are taking the transactions have a separate companies house number relating to the residential address noted above.

The site 'Live Chat' is never manned with no one answering questions, it seems to be a way to just send an e-mail to their info@emmeco address that is a alias of help@cameraoutletonline.

Finally, their refund policy is against UK law. Under the distance selling act you are entitled to a full refund when purchasing something online. Emmeco.co.uk claim that 'Sale' items are not refundable which is against this act. The return policy seems to also play towards the 'if we ignore you long enough, the time period passes and we'll refuse to do anything'.

The bank was happy to initiate a full charge back based on the evidence provided to them.

Update 26th November 2021:
I have now been speaking to the complaints team. After mistakenly asking me if I had a CO2 monitor or signs of CO2 illness (surely they meant CO), they have judged that they cannot investigate as too much time has passed.

I assume this means that if you find a fault, life threatening or not, SSE just have to wait a few months before they can wash their hands of it.

Obviously, this isn't good enough so I have asked for it to be escalated before we go to Ofgem.

24th November 2021
We had our boiler serviced by Homeserve (provided by SSE) in April 2014. The engineer failed to re-cap part of the boiler which was later discovered during an Emergency Gas visit to do with Cabon Monoxide.

For 7 months of our life including 5 months of pregnancy, we were subjected to continued Carbon Monoxide.

SSE claim they will speak to you about a complaint in a period of 24 hours. Having spoken to them again today, I'm now told 'we have too many complaints' and 'we'll be in contact before the end of the week'. I even have the recording of the staff member (he confirmed he accepted me recording) saying is disgraceful and he does not agree with his company stance.

You would think that a service that could potentially have killed a family of four would get a response. So far, nothing.

Cadent, who found the issue have raised this as a Riddor with HSE. Gas Safe are now investigating the engineer and what's the bet, SSE ignore me a little more.

Ask yourself - are you willing to risk the lives of the people you live with? I went through painful tests yesterday to find out how bad the Carbon Monoxide levels were. My 7 Year old and 8 week old are now being watched by us like hawks. My wife is upset and panicking as not only has 8 weeks of our new borns life been subjected to this but also 5 months in the womb.

Prompt delivery and great pricing. Only thing that was a semi-nuisance was the website not liking mobile clients when it came to payment.

Since their brush with collapse, the customer service here has become dire.

Delivery agents chosen are often lowest cost resulting in poor results, complaints fall on deaf ears and being customer centric no longer exists.

To give you an idea about how the service goes:
Order an item,
Wait two weeks for delivery,
No information provided,
Contact Jessops twice to be told once 'it's on order' and second 'it's discontinued but we're waiting on a final shipment'.
Pester again to be told it's now cancelled and that they can offer an alternate version of the same product at a good discount,
Request to transfer finance application and told 'no' followed by, we'd expect you to go through it all again whilst you wait for the other finance agreement to be cancelled. Refund of deposit takes 3 - 5 days but you need to pay a second deposit right now.
Have spoken to Klarna who state that yes, it will remain on credit reference even though rep at Jessops promised original cancellation will be removed as it was their fault.

Poor, poor, poor.

We booked our 5 days in Disneyland Paris over a year prior to going, the service was amazing then and was continually kept up through to the end of the holiday.

We were well informed of the processes and didn't feel like anything had been missed. Nothing was forced upon us nor was there any attempt to make us feel bad if we chose not to go with a suggestion.

Our only criticism was that when we originally booked, the Sequoia Lodge swimming pool was due to be closed through to July 2019. On arrival we found out that this had been extended to the end of August which would have been nice to know. We still managed a swim at the Newport Club Hotel but would have considered a hotel change to make life easier.

Possibly the worst customer experience I've had with any firm.

We ordered a £600 Mid-sleeper over a month ago, this bed apparently comes from a third party supplier - something we weren't aware of until the delivery company contact us. This company was also due to build the bed however, rather than sending a two man crew sent a single man instead. The HSE alone for moving and building such a large bed is unthinkable.

The bed was built incorrectly with the mattress base installed upside down and his own screw holes made to rectify this. The guard rail was also broken which we were informed 'always happens on this bed'.

It's now been a month and with threatening a complete refund, the part is now apparently arriving for installation Thursday but if we refuse that date, it'll be 2 weeks or longer. Talk about short notice. Obviously we won't be rejecting the date as our 5 year old is sick of having to sleep on one side and avoid putting weight on the rail.

I have now launched a formal complaint as I feel from the set in of the issue, Dreams has washed their hands of it and blamed the third party company. The contract is between us and you Dreams, if you choose to use third party companies then you'll have to remember that the buck stops with you.

Update 27th August:
Dreams arranged a refund of £114 as an apology. The supplier eventually got the part but it was the wrong colour and has been turned away due to additional damage to the wood.

Update 11th September:
Second attempt at part has finally arrived at Scandinavian House (the supplier). They have advised me they are checking it is the right colour before dispatching it by yet another third party company for fitting.

Update 19th September:
Nothing further from Scandinavian House or third party bed builder. Advised they will only fit when they have other jobs in the area but were asked to try and alter that. We have now been waiting since the 19th July 2019.

Update 25th September:
After sending an e-mail the night before, I have now a phone call from a different company (Furniture First) who claim to be the delivery firm for Scandinavian House. They have received the part and will let me know a time slot for delivery. The date they have proposed is the 3rd September and to be fair, I did state they must do it on a Thursday or a Friday.